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Wyniki wyszukiwania dla: it service management
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Service and service decomposition model - theoretical foundation of it service management
PublikacjaThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Journal of Service Management
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WIKI-WS as a C2 NIWA Web Service Management Platform
PublikacjaThe Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security 7 safety policy. The WikiWS platform has to be used as an educational environmement for developing web sevices and production environment for execution of...
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E-Learning Service Management System For Migration Towards Future Internet Architectures
PublikacjaAs access to knowledge and continuous learning are among the most valuable assets in modern, technological society, it is hardly surprising that e-learning solutions can be counted amongst the most important groups of services being deployed in modern network systems. Based on analysis of their current state-of-the-art, we decided to concentrate our research and development work on designing and implementing a management system...
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Simulation of the IT Service and Project Management Environment
PublikacjaThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublikacjaIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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Project- and service oriented thinking in engineering management education
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Aspect-Oriented Management of Service Requests for Assurance of High Performance and Dependability
PublikacjaA new approach to service requests management in case of insufficient hardware resources is proposed. It is based on wide aspects of requests analysis and it assures reliable and fast access to priority services. Requests are analyzed for, among others, time of occurrence, category of user who made the request, type of service, current system load and hardware utilization. Deterministic but dynamic rules help to manage system load...
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Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis
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Marketing office management with leadership competences application in a manufacturing and service company
PublikacjaThe article presents a description of comprehensive leadership competencies in a company, with the emphasis on managing the marketing department. The publication commences with the indication of the leadership in the light of this literature, explaining what leadership competencies are, how they are identified and what competencies we distinguish. It also explains the purpose of applying leadership...