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Search results for: IT SERVICE MANAGEMENT
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Service and service decomposition model - theoretical foundation of it service management
PublicationThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Journal of Service Management
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WIKI-WS as a C2 NIWA Web Service Management Platform
PublicationThe Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security 7 safety policy. The WikiWS platform has to be used as an educational environmement for developing web sevices and production environment for execution of...
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E-Learning Service Management System For Migration Towards Future Internet Architectures
PublicationAs access to knowledge and continuous learning are among the most valuable assets in modern, technological society, it is hardly surprising that e-learning solutions can be counted amongst the most important groups of services being deployed in modern network systems. Based on analysis of their current state-of-the-art, we decided to concentrate our research and development work on designing and implementing a management system...
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Simulation of the IT Service and Project Management Environment
PublicationThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublicationIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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Project- and service oriented thinking in engineering management education
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Aspect-Oriented Management of Service Requests for Assurance of High Performance and Dependability
PublicationA new approach to service requests management in case of insufficient hardware resources is proposed. It is based on wide aspects of requests analysis and it assures reliable and fast access to priority services. Requests are analyzed for, among others, time of occurrence, category of user who made the request, type of service, current system load and hardware utilization. Deterministic but dynamic rules help to manage system load...
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Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis
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IEEE Transactions on Network and Service Management
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The Maturity Level of Quality Management and Medical Service Improvement by Wielkopolska District Hospitals
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INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT
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Human Service Organizations Management Leadership & Governance
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M&SOM-Manufacturing & Service Operations Management
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Scientific Journal of University of Szczecin "Service Management"
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International Journal of Service Science, Management, Engineering, and Technology
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Mobility Oriented Development (MOD): Public-Private Partnership in Urban Parking & Traffic Management with the Use of Autonomous Automobiles, Car-Sharing, Ridesharing Modes of Transport & Mobility as a Service (MaaS)
PublicationThe focus of the following research are relations between mobility technologies and metropolitan (urban and suburban) spatial structures. In this paper the author discusses various urban modes of transport (automobile, mass transit) in the context of emerging technical (autonomous vehicles, self-driving cars and driverless shuttles) and organizational (carpooling, ridesharing, car-sharing, on-demand mobility) solutions for " mobility...
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International Conference on Network and Service Management (amalgamation of DSOM and related workshops from 2010)
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Service-based Resilience via Shared Protection in Mission-critical Embedded Networks
PublicationMission-critical networks, which for example can be found in autonomous cars and avionics, are complex systems with a multitude of interconnected embedded nodes and various service demands. Their resilience against failures and attacks is a crucial property and has to be already considered in their design phase. In this paper, we introduce a novel approach for optimal joint service allocation and routing, leveraging virtualized...
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Network Protection Against Node Attacks Based on Probabilistic Availability Measures
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Promotion and its tools in territorial marketing
PublicationCelem artykułu jest przedstawienie instrumentów promocji, które jednostki samorządu terytorialnego mogą wykorzystywać w kształtowaniu i przy realizacji strategii marketingowej. W artykule przeanalizowano zestaw pięciu podstawowych narzędzi promocji, do których zalicza się reklamę, public relations i publicity, promocję sprzedaży oraz sprzedaż osobistą. Wymienioną grupe rozszerzono o marketing bezpośredni, który przedstawiono z...
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IT project management in business
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IT project management in business 2023
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IT project management in business 2022
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IT Project Management in Business - 2024
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Service Science
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Service Business
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Knowledge management in SMEs – selected issues.
PublicationThe success of a small or medium-size enterprise might be dependent on the way in which this company manages its knowledge. With limited access to other resources like land, capital or labor force, the access to knowledge and its effective application might become a source of competitive advantage for an SME. It is confirmed that organizations, which successfully implement the concept of knowledge management might achieve better...
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Sylwester Kaczmarek dr hab. inż.
PeopleSylwester Kaczmarek received his M.Sc in electronics engineering, Ph.D. and D.Sc. in switching and teletraffic science from the Gdansk University of Technology, Gdansk, Poland, in 1972, 1981 and 1994, respectively. His research interests include: IP QoS and GMPLS and SDN networks, switching, QoS routing, teletraffic, multimedia services and quality of services. Currently, his research is focused on developing and applicability...
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A Assessment of Management Efficiency in Local Administrative Offices: Case Study Poland
PublicationThe analysis of management efficiency is an important element in evaluating the functioning of public administration from an economic point of view. In order to achieve greater efficiency of the management process, and thus the quality in public administration, it is important to analyze and evaluate its elements. Modern research usually covers individual elements, parts of the management process. However, the current study proposes...
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Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives
PublicationWhile previous research on Open Government Data (OGD) has primarily focused on reuse and adoption, this study aims to explore the implications of the Public Service Logic (PSL) and Public Service Motivation (PSM) dimensions in the context of OGD initiatives. This study is contextualized in Tanzania wherein the OGD initiatives are at an evolving stage. For the present study, the perspectives of the 15 public officials involved in...
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Integrated information and prediction Web Service WaterPUCK General concept
PublicationIn this paper, general concept of a new method as ‘Integrated information and prediction Web Service WaterPUCK’ for investigation influence of agricultural holdings and land-use structures on coastal waters of the southern Baltic Sea is presented. WaterPUCK Service is focused on determination of the current and future environmental status of the surface water and groundwater located in the Puck District (Poland) and its impact...
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Effective Decision-Making in Supply Chain Management
PublicationProper decision-making in Supply Chain Management (SCM) is crucial for an appropriately functioning mechanisms. The paper presents how IT technologies can impact on an organization and process realization. Especially Service Oriented Architecture (SOA) standard and the Cloud Computing (CC) paradigms are taken into account. A general model of decision-making is proposed and based on a specific practical example is analyzed using...
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Commonly Accessible Web Service Platform - Wiki-WS
PublicationWeb Service technology on the basis had to supply complete and reliable system components. Nowadays this technology is commonly used by companies providing results of their work to end users and hiding implementation details. This paper presents a SOA-enabled platform - Wiki-WS - that empowers users to deploy, modify, discover and invoke web services. Moreover it discusses concepts and functionalities of this open source management...
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Journal of In-Service Education
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Managing Service Quality
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Intelligent Service Robotics
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The Health service journal
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JOURNAL OF SERVICE RESEARCH
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SERVICE INDUSTRIES JOURNAL
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SOCIAL SERVICE REVIEW
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
PublicationThe purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...
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Knowledge management implementation in small and micro KIBS : A categorization
Publicationhe main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro...
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Knowledge management approaches among KIBS companies and their determinants – case study analysis
PublicationThis paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated...
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Practical Use of Generic IT Organization Evolution Model
PublicationIn the paper we analyze, basing on the practical experiences, how the Generic IT Organization Model could be used to describe evolution of real-world IT support organization in relation to IT Service Management area.
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A framework of open government data (OGD) e-service quality dimensions with future research agenda
PublicationPurpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions...
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Model of Rules for IT Organization Evolution
PublicationThe aim of this paper is to introduce the Model of Rules for IT Organization Evolution which shall be in compliance with the Generic IT Organization Evolution Model. Due to its general nature, a set of practical adjustments is proposed in order to adapt the Generic Model to the IT Service Management domain. Further, two sets of rules describing the evolution of the IT Service Management area are defined based on two types of rules...
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Journal of Service Theory and Practice
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Service Oriented Computing and Applications
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Planning Advisory Service Memo
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