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Search results for: CUSTOMER EXPERIENCES
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Maintenance Interval Adjustment Based on the Experience, Case Study of Marine Air Compressor System
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Set of Experience Knowledge Structure (SOEKS) and Decisional DNA (DDNA): Past, Present and Future
PublicationThis article reviews research work on set of experience knowledge structure (SOEKS)-decisional DNA (DDNA) done in the past, ongoing, and planned for the future. Firstly, the concept of the knowledge representation technique of SOEKS-DDNA is discussed, and then an attempt is made to organize the past research related with it in chronological order. This work focuses on the review on SOEKS-DDNA, its application in different domains,...
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Do online reviews reveal mobile application usability and user experience? The case of WhatsApp
PublicationThe variety of hardware devices and the diversity of their users imposes new requirements and expectations on designers and developers of mobile applications (apps). While the Internet has enabled new forms of communication platform, online stores provide the ability to review apps. These informal online app reviews have become a viral form of electronic wordof-mouth (eWOM), covering a plethora of issues. In our study, we set ourselves...
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Experience based knowledge representation for Internet of Things and Cyber Physical Systems with case studies
PublicationCyber Physical Systems and Internet of Things have grown significant attention from industry and academia during the past decade. The main reason behind this interest is the capabilities of such technologies to revolutionize human life since they appear as seamlessly integrating classical networks, networked objects and people to create more efficient environments. However, enhancing these technologies with intelligent skills becomes...
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Virtual Engineering Object (VEO): Toward Experience-Based Design and Manufacturing for Industry 4.0
PublicationIn this article we propose the concept, its framework, and implementation methodology for Virtual Engineering Objects (VEO). A VEO is the knowledge representation of an engineering object that embodies its associated knowledge and experience. A VEO is capable of adding, storing, improving, and sharing knowledge through experience. Moreover, it is demonstrated that VEO is a specialization of a Cyber-Physical System (CPS). In this...
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Set of Experience and Decisional DNA: Toward Brains for Cyber-physical Systems and Industry of the Future
PublicationThe concept of Decisional DNA is decade old. This article introduces the initial idea of Set of Experience Knowledge Structure, its advancement into Decisional DNA, and its potential for real life applications in divers domains. The most current and future research steps into Industry 4.0 are also presented and discussed
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Smart Innovation Engineering (SIE): Experience-Based Product Innovation System for Industry 4.0
PublicationThis paper presents a semi-automatic system capable of facilitating product innovation process. This system, known as Smart Innovation Engineering (SIE) system, helps in decision-making by using the explicit knowledge of formal decision events. The SIE system carries the promise to support the innovation processes of manufactured products in a quick and efficient way. It stores and reuses the past decisional events or sets of experiences...
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Research, theories and practical experience of therapeutic landscapes as a tool for urban open space design
PublicationThis paper reviews the research on therapeutic landscapes and discusses the design of urban parks and open green space. Firstly, the most relevant research on therapeutic landscapes is reviewed. Secondly, the practical experience of healing and therapeutic gardens is discussed. Finally, the conclusions leading to future use of therapeutic landscape concept in urban open space design are presented.
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A 5-Year Experience with Laparoscopic Adjustable Gastric Banding—Focus on Outcomes, Complications, and Their Management
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New implementation of data standards for AI research in precision oncology. Experience from EuCanImage
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Polish Lymphoma Research Group Experience With Bexarotene in the Treatment of Cutaneous T-Cell Lymphoma
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Virtual reality as a tool for development and simulation. Research projects and experience of the Gdańsk University of Technology
PublicationBy supporting the human imagination, virtual reality technology can be applied in almost every human activity. This is evidenced by the cooperation of the Immersive 3D Visualization Lab with specialists representing such different professions from architects and artists, astronomers and chemists, through historians and museologists, criminologists and military educators, mechanical and ship engineers, up to physicians and psychologists....
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Do clusters help companies to "go green"? Experience of Polish National Key Clusters
PublicationThis study aims to explore cluster activity in the field of green transformation, taking into account the green, low-carbon and circular economy. Our intention was to identify the main green practices used by cluster organizations, which we showed through the lens of the attributes of both the cluster and the cluster organization. Through our study, we sought to answer the question: what is the role of cluster organizations in...
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Commercial function as a treat to the monument - 25 years of experience in the commercialization of monuments in Gdansk, Poland
PublicationThe principles of the market economy adopted in Poland in the nineties have significantly touched the resources of immovable monuments. As a result, monuments have become a product of culture subject to the rules of the free market; and state ownership, patronage and decision-making practice has now been replaced by private interest. Practical monument use has also changed with the shift in ownership of objects after privatization...
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Comparing Apples and Oranges: A Mobile User Experience Study of iOS and Android Consumer Devices
PublicationWith the rapid development of wireless networks and the spread of broadband access around the world, the number of active mobile user devices continues to grow. Each year more and more terminals are released on the market, with the smartphone being the most popular among them. They include low-end, mid-range, and of course high-end devices, with top hardware specifications. They do vary in build quality, utilized type of material,...
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Exploring the Usability and User Experience of Social Media Apps through a Text Mining Approach
PublicationThis study aims to evaluate the applicability of a text mining approach for extracting UUX-related issues from a dataset of user comments and not to evaluate the Instagram (IG) app. This study analyses textual data mined from reviews in English written by IG mobile application users. The article’s authors used text mining (based on the LDA algorithm) to identify the main UUX-related topics. Next, they mapped the identified topics...
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Hybrid design approach in education using a progressive rule-based digital design development. Sopot College experiences.
PublicationBudynek sam w sobie może być uznany za hybrydę inżynierii i Beaux-Arts. Obecnie istnieje wiele narzędzi, które mogą pomóc architektom w opracowaniu i optymalizowu ich innowacyjnych koncepcje. Artykuł opisuje projekt hybrydowego podejścia opartego na połączeniu tradycyjnej architekturze i Komputerowego projektowania na podstawie programu studiów w Sopocie College, Wydział Architektury. Artykuł bada dziedzinie współpracy i interakcji...
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‘Who Else If Not We’. Medical Students’ Perception and Experiences with Volunteering during the COVID-19 Crisis in Poznan, Poland
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“We are also here”—Spiritual Care Practitioners’ Experiences of the COVID-19 Pandemic: A Qualitative Study from Poland
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Do Involvement in Alcoholics Anonymous and Religiousness Both Directly and Indirectly through Meaning in Life Lead to Spiritual Experiences?
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Affymetrix Chip Definition Files Construction Based on Custom Probe Set Annotation Database
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UWB-Based Indoor Navigation in a Flexible Manufacturing System Using a Custom Quadrotor UAV
PublicationA novel solution for indoor navigation of a transportation drone in flexible manufacturing is presented in this paper. To address the challenges of accurate and robust drone navigation in occluded environments, an ultra-wideband (UWB) navigation system has been integrated with a commercially available open source control platform. The system offers high accuracy (± 20 mm), low power consumption, resistance to electronic interference,...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublicationSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Does the Meeting Centre Support Programme decrease the experience of stigmatisation among people with cognitive deficits?
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Emplying set of experience knowledge structure and decisional DNA to enhance industrial design: conceptual approach
PublicationZaprezentowano koncepcje wspomagania projektowania przemyslowego przy pomocy nowoczenego podejscia do reprezentacji wiedzy w postaci SOEKS oraz Decyzyjnego DNA
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POEMS Syndrome: Real World Experience in Diagnosis and Systemic Therapy - 108 Patients Multicenter Analysis
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Incomplete Cross-Bonding in the MV Line. Experience from the Operation of MV Single Cable Lines
PublicationCable lines are one of the basic components of power systems. Medium and high voltage cables mainly comprise a metallic sheath, which is concentric to the main core conductor. There are several operating schemes of such cable lines, which differ in the place of earthing of sheaths and the possible use of the sheaths and/or conductors crossing. The sheaths cross-bonding is typically done in two places of one cable line section,...
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Support Product Development Framework by Means of Set of Experience Knowledge Structure (SOEKS) and Decisional DNA
PublicationIn this paper, we propose a framework to support product development activi-ties by utilizing Set of Experience Knowledge Structure (SOEKS) and Decisional DNA (DDNA). This idea will provide a new direction to researchers working on product development, especially designers and manufacturers. They will be working on the same platform and this will be reducing their communication gap. Once the final idea is perceived about product...
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Why set of experience knowledge structure can be considered a knowledge representattion for formal decision events?
PublicationOmówiono zasady reprezentacji wiedzy przy pomocy zbioru dośwadczeń. Uzasadniono wybór takiej reprezentacji na tle badańliteraturowych.
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“Fearing your own queer self”: Depictions of Diasporic Queer Experience in Grace Lau’s Poetry
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What matters most to patients? On the Core Determinants of Patient Experience from Free Text Feedback
PublicationFree-text feedback from patients is increasingly used for improving the quality of healthcare services and systems. A major reason for the growing interest in harnessing free-text feedback is the belief that it provides richer information about what patients want and care about. The use of computational approaches such as structural topic modelling for analysing large unstructured textual data such as free-text feedback from patients...
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Integrating Experience-Based Knowledge Representation and Machine Learning for Efficient Virtual Engineering Object Performance
PublicationMachine learning and Artificial Intelligence have grown significant attention from industry and academia during the past decade. The key reason behind interest is such technologies capabilities to revolutionize human life since they seamlessly integrate classical networks, networked objects and people to create more efficient environments. In this paper, the Knowledge Representation technique of Set of Experience...
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Smart Virtual Product Development (SVPD): Experience Based Product Development System for Industry 4.0
PublicationThis chapter presents the concept of smart virtual product development (SVPD) system capable of supporting industrial product development. It enhances the decision making process during various activities involved in product development i.e. product design, manufacturing, and inspection planning. This is achieved by using the explicit knowledge of past formal decision events, which are captured, stored, and recalled in the form...
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Framing the Temporal Dimensions of a Brand
PublicationDrawing on existing research dealing with time in brand and brand management, this paper aims at providing a comprehensive and coherent framework of some time-related concepts, with a special emphasis on what happens when a brand reaches the senescence stage. In addition, it strives to consider what happens when a brand becomes long-lived enough, looking at the brand’s customer base. While undoubtedly time affects customers’ age...
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Online brand communities’ contribution to digital business models
PublicationAbstract Purpose – There is limited research examining social drivers and mediators of online brand community identification in the context of business models development. This study aims to identify them behind the social mechanisms and present essential factors which should be applied in business models to foster value co-creation. Design/methodology/approach – Data were collected from a convenience sample of 712 cases gathered among...
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Smart Services for Improving eCommerce
PublicationThe level of customer support provided by the existing eCom-merce solutions assumes that the person using the functionality of theshop has sufficient knowledge to decide on the purchase transaction. Alow conversion rate indicates that customers are more likely to seekknowledge about the particular product than finalize the transaction.This is facilitated by the continuous development of customers’ digi-tal...
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Karol Moszyk
PeopleCertified Lean Six Sigma Black Belt with maritime transport and operations academic background. Logistics professional with a broad experience in various container terminal positions, reporting to COO and Operations Director in Operations Department and CFO (directly) and CEO (indirectly) within Performance Improvement Team. Professional ambition is to combine an open and pragmatic leadership style with a customer focus supported...
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A fair distribution scheme for joint fingerprinting and decryption methods= Sprawiedliwy schemat dystrybucji dla metod łącznego osadzania odcisku palca oraz deszyfracji
PublicationThe paper addresses the fairness of the security provided by digital fingerprinting methods. It was noted that the digital fingerprinting techniques are designed primarily to protect service providers against the actions of malicious users, while honest users remain vulnerable to acts of malicious providers. The paper describes the customer's rights problem and the unbinding problem, which also apply to joint fingerprinting and...
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Rapid development of custom web application with ruby on rails framework on the example of group project system
PublicationTechnology industry labor market requires engineers with a good preparation for work with project's tasks and team cooperation skills. One of the way for achieve that abilities during technical university education are students group projects. Running of group projects at university brings new challenges, from recruitment of students with required skills for par-ticular project, to lack of industrial procedures and ready to use...
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Custom-Made Antibiotic Cement Nails in Orthopaedic Trauma: Review of Outcomes, New Approaches, and Perspectives
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Custom FBGs inscription using modified phase mask method with precise micro- and nano-positioning
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Exploring educational traditions and experiences of block residents engaging in urban food self-production: a case study of Urban Living Lab
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Some Indications Towards Teaching Programme on a Basis od 2-Years' Experience in Scope of the Mechatronics Course
PublicationArtyuł poświęcony jest przedstawieniu koncepcji nowego, multidyscyplinarnego kierunku studiów Mechatronika. Zawarto w nim sugestie i wskazówki wynikające z 2-letnich doświadczeń zdobytych podczas prowadzenia dotychczasowego nauczania na tym kierunku. Poczynione uwagi mają na celu poprawę jakości kształcenia inżynierów na Wydziale Machanicznym Politechniki Gdańskiej.
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What Triggers Us to Be Involved in Martial Arts? Relationships between Motivations and Gender, Age and Training Experience
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Support interlinking of design and process planning by set of experience knowledge structure and decisional DNA: Conceprual Approach
PublicationKoncepcja wspomagania planowania procesow p-rzy pomocy SOEKS oraz Decyzjnego DNA.
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Multispectral Imaging Using Fluorescent Properties of Indocyanine Green and Methylene Blue in Colorectal Surgery—Initial Experience
PublicationIntroduction: Image-guided surgery is becoming a new tool in colorectal surgery. Intraoperative visualisation of different structures using fluorophores helps during various steps of operations. In our report, we used two fluorophores—indocyanine green (ICG), and methylene blue (MB)— during different steps of colorectal surgery, using one camera system for two separate near-infrared wavelengths. Material and methods: Twelve patients...
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Road safety performance indicators and their explanatory value: A critical view based on the experience of Central European countries
PublicationCounts of road crashes and their victims represent essential information for road safety practitioners allowing them to analyse their spatial and temporal aspects. However, they cannot provide details on the factors causing road crashes. As a result, various road safety performance indicators (RSPIs) were introduced, making it possible to gather information on the effectiveness of interventions on road safety in given areas. However,...
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Towards the 4th industrial revolution: networks, virtuality, experience based collective computational intelligence, and deep learning
PublicationQuo vadis, Intelligent Enterprise? Where are you going? The authors of this paper aim at providing some answers to this fascinating question addressing emerging challenges related to the concept of semantically enhanced knowledge-based cyber-physical systems – the fourth industrial revolution named Industry 4.0.
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User experience evaluation study on the quality of 1K, 2K, and 4K H.265/HEVC video content
PublicationNowadays, most content creators focus on distributing rich media at the highest possible resolution. Currently, the majority of sold consoles, media players, computer hardware, as well as displays and TVs are advertised as 4K-compatible. The same trend is observed in the case of popular online streaming services and terrestrial TV broadcasts. Generally speaking, it is assumed that higher bitrates provide higher subjective judgements....
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Design for User Experience
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