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Department of Informatics in Management
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Catalog Publications
Year 2020
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Estimating the Cost of Cybersecurity Activities with CAsPeA: A Case Study and Comparative Analysis
PublicationContemporary approaches to the estimation of cybersecurity costs in organisations tend to focus on the cost of incidents or technological investments. However, there are other, less transparent costs related to cybersecurity management that need to be properly recognised in order to get a complete picture. These costs are associated with everyday activities and the time spent by employees on cybersecurity-related actions. Such...
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Evaluating the Cost of Personnel Activities in Cybersecurity Management: A Case Study
PublicationThe methods of cybersecurity costs' evaluation are inclined towards the cost of incidents or technological acquirements. At the same time, there are other, less visible costs related to cybersecurity that require proper recognition. These costs are associated with the actions and the time spent by employees on activities connected to cybersecurity management. The costs form a considerable component of cybersecurity expenditures,...
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Evaluation of a company’s image on social media using the Net Sentiment Rate
PublicationVast amounts of new types of data are constantly being created as a result of dynamic digitization in all areas of our lives. One of the most important and valuable categories for business is data from social networks such as Facebook. Feedback resulting from the sharing of thoughts and emotions, expressed in comments on various products and services, is becoming the key factor on which modern business is based. This feedback is...
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E-Voting System Evaluation Based on the Council of Europe Recommendations: nVotes
PublicationE-voting implantation has been facing important challenges in recent years. Several incidents, together with a lack of evaluation methodologies social and cultural customs hinder a broader application. In this work, the authors aim to contribute to a safer introduction of e-voting tools by applying a practical evaluation framework strongly based on the security requirements issued by the Council of Europe (CoE) in 2017 to nvotes,...
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Forecasting risks and challenges of digital innovations
PublicationForecasting and assessment of societal risks related to digital innovation systems and services is an urgent problem, because these solutions usually contain artificial intelligence algorithms which learn using data from the environment and modify their behaviour much beyond human control. Digital innovation solutions are increasingly deployed in transport, business and administrative domains, and therefore, if abused by a malicious...
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Investigating Analytics Dashboards’ Support for the Value-based Healthcare Delivery Model
PublicationImproving the value of care is one of the essential aspects of Value-Based Healthcare (VBHC) model today. VBHC is a new HC delivery model which is centered on patient health outcomes and improvements. There is anecdotal evidence that the use of decision aid tools like dashboards can play a significant role in the successful implementation of VBHC models. However, there has been little or no systematic studies and reviews to establish...
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Machine Learning and Text Analysis in an Artificial Intelligent System for the Training of Air Traffic Controllers
PublicationThis chapter presents the application of new information technology in education for the training of air traffic controllers (ATCs). Machine learning, multi-criteria decision analysis, and text analysis as the methods of artificial intelligence for ATCs training have been described. The authors have made an analysis of the International Civil Aviation Organization documents for modern principles of ATCs education. The prototype...
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Model zaangażowania w relacji usługodawca-klient
PublicationW niniejszej monografii przedstawiono rozwiązania pozwalające lepiej zrozumieć złożoność relacji występujących pomiędzy usługodawcami a klientami oraz metody, które pozwalają tę wiedzę wykorzystać w doskonaleniu procesów organizacji usługowych. Monografia podejmuje problem kształtowania zaangażowania na styku usługodawca–klient jako wstępnego i koniecznego warunku rozwijania relacji w usługach. Opierając się na klasycznej drabinie...
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Modeling process of planning finished product sales volumes at industrial enterprises in modern economic conditions
PublicationThis article presents improving the existing system of planning finished products sales volumes. The influencing factors of the sales volumes in modern economic conditions have been determined: falling world oil prices, the reduction of pipe consumption in the domestic market, the global pandemic. The algorithm of planning finished products sales volumes has been constructed. Calculations based on the Holt forecasting method has...
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Open Data Capability Architecture - An Interpretive Structural Modeling Approach
PublicationDespite of increasing availability of open data as a vital organizational resource, large numbers of startups and organizations fail when it comes to utilizing open data effectively. This shortcoming is attributable to the poor understanding of what types of capabilities are required to successfully conduct data related activities. At the same time, research on open data capabilities and how they relate to one another remains sparse....
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Structural and Temporal Topic Models of Feedbacks on Service Quality – A Path to Theory Development?
PublicationThere is growing interest in applying computational methods in analysing large amount of data without sacrificing rigour in Information Systems research. In this paper, we demonstrate how the use of structural and temporal topic modelling can be employed to produce insights of both theoretical and practical importance from the analysis of textual comments on the quality of services in hospitals. As a first step, we revealed the...
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Tecnología y Democracia ¿Un amor de pandemia o una relación estable?
PublicationPrologar una obra como esta es un privilegio y una responsabilidad. Es un privilegio en tanto que da paso a un seguido de contribuciones de gran calado y relevancia académica que contribuyen a la mejora del conocimiento existente acerca de la relación entre la tecnología y el funcionamiento de la democracia. Es una responsabilidad en el sentido que debe poner sobre la mesa algunas de las cuestiones abiertas de la disciplina y como...
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Towards Synthetic and Balanced Digital Government Benchmarking
PublicationReliable benchmarking is essential for effective management of the government digitalization efforts. Existing benchmarking instruments generally fail to support this target. One problem is the diversity of instruments, resulting in a split image of digital progress and adding ambiguity to policy decisions. Another problem is disconnect in assessing progress between digital and traditional “analog” governance, lending support to...
Year 2021
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A Review of Traffic Analysis Attacks and Countermeasures in Mobile Agents' Networks
PublicationFor traditional, message-based communication, traffic analysis has been already studied for over three decades and during that time various attacks have been recognised. As far as mobile agents’ networks are concerned only a few, specific-scope studies have been conducted. This leaves a gap that needs to be addressed as nowadays, in the era of Big Data, the Internet of Things, Smart Infrastructures and growing concerns for privacy,...
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Aiming at methods’ wider adoption: Applicability determinants and metrics
PublicationNumerous computer science methods and techniques have been proposed by the scientific community. However, depending on the domain, only their minor fraction has met wider adoption. This paper brings attention to the concept of applicability - the notion that is well acknowledged in the scientific field but have not been analysed with respect to determinants, metrics and systematisation. The primary objective of the study was to...
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Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives
PublicationAn efficient organization, management, and execution of tasks are central for the successful functioning of any organization. This topic was on the research agenda already in the early 1950s and keeps attracting the scientific community's attention today. Continuous advances and penetration of technologies in organizations are expected to increase task variety and complexity. This creates a constant demand for new methods to analyze,...
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Analyzing Preconditions to Introduce Internet Voting in Portugal: Insights from the Estonian Model
PublicationInternet voting has been trialed or introduced for several countries, including Norway, Portugal, United States, United Kingdom and Switzerland as an additional voting channel to increase voter turnout and, also to modernize the electoral process. However, only Estonia has successful introduced internet voting, deploying e-enabled elections in general governmental levels. This paper aims to provide an exploratory study on the Estonian...
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Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
PublicationPurpose This study aims to draw the attention of business process management (BPM) research and practice to the textual data generated in the processes and the potential of meaningful insights extraction. The authors apply standard natural language processing (NLP) approaches to gain valuable knowledge in the form of business process (BP) complexity concept suggested in the study. It is built on the objective, subjective and meta-knowledge...
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Can Web Search Queries Predict Prices Change on the Real Estate Market?
PublicationThis study aims to explore whether the intensity of internet searches, according to the Google Trends search volume index (SVI), is a predictor of changes in real estate prices. The motivation of this study is the possibility to extend the understanding of the extra predictive power of Google search engine query volume of future housing price change (shift direction) by (i) the introduction of a research approach that combines...
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Chain Action - How Do Countries Add Value Through Digital Government?
PublicationThis study examineshow countries develop and benefit from Digital Government(DG).The literature proposes various conceptualizations of the value-adding logic of DG, but the benchmarking practice is not respondingto such proposals.For instance, the United Nations’E-Government Surveycombines the readiness and uptake indicatorsand failsto cover any impactindicators;thus,its diagnostic valueis limited. To overcome...
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublicationThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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Design principles for creating digital transparency in government
PublicationUnder pressure to fight corruption, hold public officials accountable, and build trust with citizens, many governments pursue the quest for greater transparency. They publish data about their internal operations, externalize decision-making processes, establish digital inquiry lines to public officials, and employ other forms of transparency using digital means. Despite the presence of many transparency-enhancing digital tools,...
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Development of globalization in culture on the example of Europe
PublicationThis article attempts to reflect on the consequences of cultural globalization i.e. the opporturnities and threats that exist it brings with it for existing local cultures. As we know, The processes of globalization contribute to the emergence of any, often contradictory phenomena in the field of culture which influence the existing local cultural systems in various ways. It is assumed that the most important consequence of cultural...
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El empleo en el marco de la transformación digital: Gig Economy vs Open Collaboration ¿dos caras de una misma moneda?
PublicationTal y como plantea Pérez [43, 44], estamos viviendo los efectos de una revolución tecnológica ligada al desarrollo de las TICs. Los procesos de innovación, describe, se retroalimentan colectivamente, involucrando diferentes actores (productores, proveedores, distribuidores y consumidores) entrelazados en clústeres o redes dinámicas y complejas. Estos procesos colectivos ayudan a desarrollar e implementar tecnologías y magnifican...
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Feminidad online:¿ ni feminista ni auténtica?
PublicationMucho se ha escrito sobre internet y sus múltiples y diversos impactos sobre la vida de las personas, la economía, la política o cualquier otro ámbito de la sociedad. Evidentemente, lo relacionado con los modos de expresar las relaciones de género en entornos digitales no ha quedado al margen de esta espiral analítica. De hecho, ha generado una abundante literatura que cubre múltiples subtemas, incluyendo aspectos tan diversos...
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Interaction Design in Agile IT Projects
PublicationIn recent years, interactive systems, such as various types of software, online services or mobile applications, have become an integral part of everyday life. Interactive systems and digital services should be easy to use and provide a positive User Experience (UX). For this reason, interaction design has recently emerged as a distinct professional area of information technology (IT). Easy interaction and user experience (UX)...
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Interdisciplinarity in Smart Sustainable City education: exploring educational offerings and competencies worldwide
PublicationMore and more higher education institutions are offering specialized study programs for current and future managers of Smart Sustainable Cities (SSCs). In the process, they try to reconcile the interdisciplinary nature of such studies, covering at least the technical and social aspects of SSC management, with their own traditionally discipline-based organization. However, there is little guidance on how such interdisciplinarity...
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Is Digital Government Advancing Sustainable Governance? A Study of OECD/EU Countries
PublicationInternational bodies and numerous authors advocate a key role for Digital Government (DG) in improving public governance and achieving other policy outcomes. Today, a particularly relevant outcome is advancing Sustainable Governance (SG), i.e., the capacity to steer and coordinate public action towards sustainable development. This article performs an empirical study of the relationship between DG and SG using data about 41 OECD/EU...
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Jakość oprogramowania w zwinnym podejściu do zarządzania projektami informatycznymi
PublicationCel: Celem artykułu jest ocena, czy wykorzystanie podejścia zwinnego Scrum w organizacji podnosi jakość wytwarzanego oprogramowania oraz próba uzyskania odpowiedzi na pytanie, jak nowelizacja Przewodnika po Scrumie (Scrum Guide) z listopada 2020 roku wpłynęła na proces wytwarzania oprogramowania. Projekt badania/metodyka badawcza/koncepcja: Przyjętą metodyką badawczą jest przegląd literatury przedmiotu oraz badania własne autora....
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Mapping negative unintended consequences of disruptive technologies use in smart cities
PublicationSmart cities governance (SCG) consists of both to foster technology-enabled innovation, and to utilize disruptive technologies (DT) outcomes and impacts to increase public value of urban services. Despite widespread discussion of DT benefits, scientific literature identifies multiple determinants of unintended negative consequences (UC) of DT deployment in smart city initiatives. By considering UC as the negative aspects resulting...
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Platformy cyfrowe jako narzędzia współpracy - nowe szanse i zagrożenia
PublicationPlatformy cyfrowe stanowią zróżnicowane rozwiązania technologiczne, pozwalające na pokonywanie barier terytorialnych i umożliwiające współpracę dwóm lub większej ilości podmiotów, często w zakresie niedostępnym dla tradycyjnych form współpracy. Platformy technologiczne pozwoliły na powstanie nowych modeli biznesowych, w których następuje przenikanie się świata cyfrowego i fizycznego. Mamy bowiem do czynienia z konwergencją:...
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Public Perception of Digital Contact Tracing App and Implications for Technology Acceptance and Use Models
PublicationGovernments are increasingly adopting digital contact tracing applications (DCT) as a key component of their response to the COVID-19 pandemic. However, governments are struggling to achieve widespread adoption of DCT necessary for obtaining the expected individual and public benefits associated with its use. Consequently, studies on DCT have focused on the barriers to DCT adoption in different contexts and possible ways of overcoming...
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Remote communication in Scrum teams - a COVID-19 preventive measure or work time optimisation?
PublicationThe article presents the impact of remote work, resulting from the COVID-19 pandemic, on the functioning of Scrum teams. Attempts have been made to analyse the positive and negative aspects of remote work. The article also looks at the impact of remote work on the level of communication and efficiency of Scrum teams. For this purpose, the author conducted research on a sample of 40 organisations that declared to use Scrum methodology,...
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Researching Digital Society: Using Data-Mining to Identify Relevant Themes from an Open Access Journal
PublicationOpen Access scholarly literature is scientific output free from economic barriers and copyright restrictions. Using a case study approach, data mining methods and qualitative analysis, the scholarly output and the meta-data of the Open Access eJournal of e-Democracy and Open Government during the time interval 2009–2020 was analysed. Our study was able to identify the most prominent research topics (defined as thematic clusters)...
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Researching Digital Society: Using Data-Mining to Identify Relevant Themes from an Open Access Journal
PublicationOpen Access scholarly literature is scientific output free from economic barriers and copyright restrictions. Using a case study approach, data mining methods and qualitative analysis, the scholarly output and the meta-data of the Open Access eJournal of e-Democracy and Open Government during the time interval 2009–2020 was analysed. Our study was able to identify the most prominent research topics (defined as thematic clusters)...
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Review of Cybersecurity Assessment Methods: Applicability Perspective
PublicationCybersecurity assessments are crucial in building the assurance that vital cyberassets are effectively protected from threats. Multiple assessment methods have been proposed during the decades of the cybersecurity field. However, a systematic literature search described in this paper reveals that their reviews are practically missing. Thus, the primary objective of this research was to fulfil this gap by comprehensively identifying...
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Review of International Standards and Policy Guidelines for Smart Sustainable Cities
PublicationSmart cities are often criticized for preoccupation with technology, for ignoring the negative effects of technology, for irrelevance to the needs of the poor, and for ubiquitous data collection creating perfect conditions for surveillance societies and autocratic states. In response, cities pursue smartness and sustainability simultaneously, becoming global (by participation in global digital networks) and local (by addressing...
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Systematic Assessment of Product Quality
PublicationThe article describes an innovative metrizable idea for systemic assessments of product quality within the baking industry. Complex product quality analysis requires the employment of metrizability criteria for factors that impact the quality of the product, and these are called determinants. Therefore, such analysis is only possible with the use of systems engineering. A system represents the potential of a manufacturing process,...
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T-colorings, divisibility and circular chromatic number
PublicationLet T be a T-set, i.e., a finite set of nonnegative integers satisfying 0 ∈ T, and G be a graph. In the paper we study relations between the T-edge spans espT (G) and espd⊙T (G), where d is a positive integer and d ⊙ T = {0 ≤ t ≤ d (max T + 1): d |t ⇒ t/d ∈ T} . We show that espd⊙T (G) = d espT (G) − r, where r, 0 ≤ r ≤ d − 1, is an integer that depends on T and G. Next we focus on the case T = {0} and show that espd⊙{0} (G) =...
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To i-vote or not to i-vote: Drivers and barriers to the implementation of internet voting
PublicationThis paper investigates the drivers and barriers of internet voting and the implications of a global pandemic for the development of the respective technology. In contrast to the expected uptake in the early 2000s of internet voting, the technology is still rather seldomly used in election systems around the world. The paper at hand explores the different forces that drive or impede internet voting adoption from a political, social,...
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Transforming a Traditional, Family-Run Car Dealership into a Digital-Era Modern Service Provider
PublicationThe automotive industry today faces multiple challenges. The automotive market is characterised by frequent changes and technological developments in comfort and safety of travel by all types of vehicles. The division between traditional and modern services is related to their susceptibility to technological progress. We should differentiate between two types of technology: technology used directly in vehicles and technology utilized...
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What matters most to patients? On the Core Determinants of Patient Experience from Free Text Feedback
PublicationFree-text feedback from patients is increasingly used for improving the quality of healthcare services and systems. A major reason for the growing interest in harnessing free-text feedback is the belief that it provides richer information about what patients want and care about. The use of computational approaches such as structural topic modelling for analysing large unstructured textual data such as free-text feedback from patients...
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Zarys problematyki zarządzania zasobami informatycznymi w przedsiębiorstwie
PublicationMonografia stanowi zwarty opis podstawowej wiedzy w obszarze zarządzania zasobami informatycznymi, która może zostać wykorzystana zarówno przez środowisko naukowe, jak i przez środowisko biznesowe do – odpowiednio – formułowania obszarów dalszej eksploracji naukowej oraz uzyskania odpowiedzi na wyzwania, problemy i pytania pojawiające się w rzeczywistości gospodarczej. Niniejszą książkę można uznać za swego rodzaju przewodnik,...
Year 2022
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A conceptual framework for digital tax administration - A systematic review
PublicationTax administrations worldwide have become highly digitised with a diverse and sophisticated array of e-services to enhance the taxpayer experience. Nevertheless, given the high rates of failure of e-government services, it is critical to understand the factors that are essential to the success of a digital tax system. Drawing on a systematic review of ninety-six publications across the digital taxation, taxation, and information...
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Affronter la distance et la séparation : l'utilisation des médias sociaux par les migrants dans leurs relations interpersonnelles
PublicationL'augmentation progressive de la mobilité, de l'interconnectivité et de l'instabilité, la transformation du travail et de l'emploi et celle de la communication (Castells, 2010) ont contribué à l’émergence d’une déracinés et séparés de leur foyer évoluent vers de nouvelles perspectives les migrants comme des sujets mobiles et interconnectés qui, grâce aux TIC, peuvent entretenir des relations et des connexions à distance les...
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Assessment of the Current Potential of Hydropower for Water Damming in Poland in the Context of Energy Transformation
PublicationThe present paper indicates that hydropower, including small hydropower plants (SHPs), may play a very important role in Poland’s energy transformation in the near future. The development of SHPs may also increase water resources in the steppe Poland. Additionally, the aim of the present research is to conduct the PEST analysis of SHPs in Poland, taking into account the SHP potential. For the first time, maps showing the power...
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Benchmarking the Digital Government Value Chain
PublicationDigital Government (DG) benchmarking is an academically vivid topic and, equally important, a tool with the potential to provide valuable insights to policymakers and public managers responsible for digital policies at the level of countries and international bodies. Alas, this potential remains largely untapped in the current DG benchmarking practice. In our study, we identify the reasons and propose a way of mitigating them....
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Choosing the Right Cybersecurity Solution: A Review of Selection and Evaluation Criteria
PublicationInformation technologies evolve continuously reaching pioneering areas that bring in new cybersecurity challenges. Security engineering needs to keep pace with the advancing cyberthreats by providing innovative solutions. At the same time, the foundations that include security and risk assessment methodologies should remain stable. Experts are offered with an extensive portfolio of solutions and an informed choice of a particular...
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De la façon dont les réseaux sociaux se croisent dans la vie des migrants
PublicationÉste es un texto muy complicado de titular. A pesar de lo sugerente de la idea de escribir acerca de dos conceptos intensamente relacionados, como son el de migración y el de redes. Esta misma intensidad en su interrelación implica una multiplicidad de sentidos que complican el trabajo explicativo del científico social, por su cuantioso número de opciones, y el trabajo comprensivo del lector, por la posible confusión que esta situación...
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Digital Interaction and Machine Intelligence. Proceedings of MIDI’2021 – 9th Machine Intelligence and Digital Interaction Conference, December 9-10, 2021, Warsaw, Poland
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