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Wyniki wyszukiwania dla: BUSINESS SERVICE SECTOR
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Development of Small Business Sector in Slovakia in 1993-2006
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Service Business
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Mashup Approaches for Improving Service Oriented Business Scenarios
PublikacjaTwo kinds of business scenarios are considered: application- and service-oriented. It is shown that the former are more flexible and easier reconfigurable for both traditional (human-oriented) and IT services. Moreover, complex IT services can be created by simple IT services using the modern mashup technology. It is the reason why such business scenarios can be modeled by BPMN in much easier ways. A simple example of a supply...
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The conditions of the business services sector in Poland and its competitiveness in the global market
PublikacjaThe following article presents the conditions of the business services sector (BSS) in Poland and the assessment of its competitiveness in the global market. The first section discusses the BSS sector and the categories of the provided services, in the division of business process outsourcing, shared services center, information technology outsourcing, research and development. Next the authors presents the status of the business...
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The severity of work-related stress and an assessment of the areas of worklife in the service sector
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International Journal of Information Systems in the Service Sector
Czasopisma -
Number of BPO/SSC centers in selected business service centers in Poland
Dane BadawczeMost BPO/SSC centers are located in Warsaw (238). The next positions are taken by Kraków (217 units), Wrocław (169), Tricity (146), Katowice (102) and Poznań (102).
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The share of employment in individual cities in total employment in the BPO/SSC sector in Poland
Dane BadawczeEmployment in the sector in 2019 was almost three times higher than in 2013. Throughout the analyzed period, employment grew year on year. The dynamics of changes ranged from 10% in 2019 to nearly 43% in 2016, when the highest increase in employment in the sector in nominal terms was at the level of 64,000.BPO, SSC / GBS, IT, R&D centers generated...
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Knowledge‐Intensive Business Services (KIBS) and Their Role in the Knowledge‐Based Economy
PublikacjaThe importance of the knowledge‐intensive business services sector for the development of the economy is growing. In the 80s and 90s this sector became the fastest growing sector in the OECD countries (OECD, 2001). Many publications stress its close relationship to the levels of innovation and performance of the whole economy (e.g. Hipp, 1999; Tomlinson, 1999; Aslesen and Isaksen, 2007). It is an increasingly common belief that...
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The structure of the enterprise sector by size in Poland and the EU-28 in 2017
Dane BadawczeEnterprises from the SME sector constitute the majority of companies in Poland and in the European Union countries. However, the structure of domestic enterprises in terms of size and industry differs from the EU average. Taking into account the nature of the business in Poland, more companies operate in trade, and lower in services. However, it should...
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Sylwester Kaczmarek dr hab. inż.
OsobySylwester Kaczmarek ukończył studia w 1972 roku jako mgr inż. Elektroniki, a doktorat i habilitację uzyskał z technik komutacyjnych i inżynierii ruchu telekomunikacyjnego w 1981 i 1994 roku na Politechnice Gdańskiej. Jego zainteresowania badawcze ukierunkowane są na: sieci IP QoS, sieci GMPLS, sieci SDN, komutację, ruting QoS, inżynierię ruchu telekomunikacyjnego, usługi multimedialne i jakość usług. Aktualnie jego badania skupiają...
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The number of enterprises in Poland and EU countries (in thousands) in 2019
Dane BadawczeEnterprises from the SME sector constitute the majority of companies in Poland and in the European Union countries. However, the structure of domestic enterprises in terms of size and industry differs from the EU average. Taking into account the nature of the business in Poland, more companies operate in trade, and lower in services. However, it should...
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Workbook for cooperative development of personnell and organisation for innovation in SME in the Baltic Sea Region
PublikacjaThis study highlights the potential for cooperative development of personnel and organisational innovations in SMEs and gives an example implemented by the University of Lund together with the Municipality of Astorp and local companies. This innovation field is of particular importance for all companies in the region, since it does apply to any professional sector, be it a service oriented company or a manufacturing business. This...
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Factors of successful client co-production in knowledge-intensive business services
PublikacjaPurpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...
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Client co-production in knowledge-intensive business services (KIBS): Case study analysis
PublikacjaPurpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...
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CEE Trade in Services: Value-Added Versus Gross Terms Approaches
PublikacjaThis article assesses the impact of the determinants of service exports in both value-added terms and gross terms for seven Central Eastern European economies in 1995–2011. The results confirm the importance of increasing labor productivity and highly skilled and medium-skilled workers in the growth of trade in services. Exports of services are also supported by linkages between domestic services, especially business services,...
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Trendy w e-usługach
PublikacjaW artykule przedstawiono trendy w sektorze e-biznesu pokazujące perspektywy zmian w usługach. Zwrócono uwagę jak zmienia się podejście do samego procesu usługi, jak zmienia się sposób świadczenia samej usługi. Autor przedstawia trendy nie tylko związane z zastosowaniem nowoczesnych technologii, ale również związane z otwieraniem nowych segmentów rynku jakimi są np. społeczności. W wyniku analizy przytoczonych przykładów wykorzystania...
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Key logistics processes in project management based on organisation of an international training session-case study
PublikacjaImprovement of processes, including the logistics processes forms one of the essential aspects of modern business entities functioning. Search for the solutions allowing for quicker and less costly method of realisation of particular activities in highly significant, especially in the conditions of a dynamically changing environment in which the organisations have to function. It is a natural field occuring principally both in...
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Employment structure in business services centers broken down into supported process categories.
Dane BadawczeThe structure of business services provided in centers in Poland is highly diversified, however, the vast majority of entities provide services in several categories of business processes. IT activities and financial and accounting (F&A) services together generate slightly more than half of employment in the industry (51%). Customer Operations (14%)...
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
PublikacjaThe purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...
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New Challenges in Management and Economics in 21st century. Selected studies and examples
PublikacjaIn Chapter 1 authors describe the method used to assess the level of readiness of an organization to introduce the Lean Six Sigma concept supporting the Quality 4.0 assumptions, which is gaining more and more interest not only in large organizations, but also in the SME sector. Its use will be illustrated by the example of a small service company. Chapter 2 presents the characteristics of blockchain technology applications in the...
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Difficulties in financing innovation - research results
Dane BadawczeThe SME sector determines the strength of the Polish economy, still faces many barriers in running a business, they can be social and market barriers, for example: financial barriers, low employee mobility, or limited access to financing sources: legal barriers that result from economic policy difficult for the sector, or conservative economic policy.
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Income obtained according to particular rates only by taxpayers conducting non-agricultural business activity in 2016
Dane BadawczeA special form of income taxation addressed to the SME sector is the Lump sum on registered income, which is a simplified form of income tax payment for natural persons conducting business activity.The choice of this form of taxation is optional. In 2016, the tax in this form could be paid by taxpayers who in 2015 obtained income from non-agricultural...
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Employment structure in individual enterprises in Poland in 2010-2014
Dane BadawczeIt is worth mentioning the role of micro, small and medium-sized enterprises in the labor market. The above-mentioned entities employ in total nearly 70% of all employees who work in the corporate sector. Micro enterprises play a decisive role in this respect, accounting for nearly 40% of all employees.Comparing the data contained in the table below...
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Knowledge Sharing in the COVID-19 Era of Remote Teaching: What Can Academia Learn from Business?
PublikacjaPurpose: The aim of this paper is to investigate how universities may benefit from experiences of businesses that were also forced to use remote forms of business operations. Methodology: The paper uses in-depth interviews to explore the possibilities of knowledge sharing improvements at the university-level teaching, based on the experiences elicited in the business sector. The theoretical sampling was used to find informants...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublikacjaIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework
PublikacjaThe public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve...
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Sustainable development model for measuring and managing sustainability in the automotive sector
PublikacjaA growing number of organizations across a variety of industries are now pursuing sustainable management business goals to improve business efficiency, manage stakeholder expectations, or for legislative compliance. This is also the case for automotive manufacturing organizations who are under pressure from their stakeholders to manage and improve sustainability performance. This requires the development of credible measurement...
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Rafał Leszczyna dr hab. inż.
OsobyDr hab. inż. Rafał Leszczyna jest profesorem uczelni na Wydziale Zarządzania i Ekonomii Politechniki Gdańskiej. W lipcu 2020 r., na podstawie osiągnięcia naukowego w obszarze zarządzania cyberbezpieczeństwem infrastruktur krytycznych w sektorze elektroenergetycznym, uzyskał stopień doktora habilitowanego w dziedzinie nauk inżynieryjno-technicznych, dyscyplina informatyka techniczna i telekomunikacja. W latach 2004–2008 pracował...
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Marek Szelągowski dr
OsobyAuthor increasingly popular concept of "dynamic business process management" (dynamic BPM). Experienced practitioner of business process management. Currently employed as assistant professor in Systems Research Institute of the Polish Academy of Sciences. For over 25 years, he has been involved in the implementation of IT solutions that support management based on common sense improvements and simplification of processes, selecting...
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Data from the survey on the cooperation of entrepreneurs with the Gdańsk University of Technology in the field of student apprenticeship programs or internships
Dane BadawczeThe dataset includes data from the survey on the cooperation of entrepreneurs with the Gdańsk University of Technology (GUT). The survey was conducted in 2017. The research sample included 102 respondents representing various firms from Pomeranian Voivodship. The study concerned i.a. opinions on cooperation with the GUT in the field of student apprenticeships...
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Knowledge Management and Resilience in SMEs Sector
PublikacjaPurpose: The aim of this paper is to investigate the role of resilience in surviving major disruptions, such as pandemic or war. This problem is especially vital for small and medium-sized enterprises (SMEs), as they often lack both resources needed for survival during prolonged economic hardship and knowledge management (KM) practices which are useful for developing the necessary business resilience. Methodology: The paper uses...
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Mateusz Muchlado dr
OsobyMateusz Muchlado - adiunkt w Katedrze Inżynierii Zarządzania i Jakości. Stopień doktora nauk o zarządzaniu i jakości uzyskał w roku 2020 na Wydziale Zarządzania i Ekonomii Politechniki Gdańskiej broniąc pracę pt. "Outsourcing w wybranych podmiotach leczniczych województwa pomorskiego". Związany z Politechniką Gdańską od 2010 roku, absolwent kierunku "International Management", studiował w latach 2011-2012 na Otto-Friedrich-Universität...
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Tax support mechanisms for research and development projects in EU countries
Dane BadawczeOne of the important areas requiring special support from the state are activities in pro-innovative investments. Tax incentives allocated to research and development are used by practically all European Union countries. Their aim is to persuade entities conducting business activity to invest in the so-called new technologies - defined as the area of...
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Digital Public Service Innovation: Framework Proposal
PublikacjaThis paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart....
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Data from the survey on Gdańsk University of Technology graduates’ competencies assessment by entrepreneurs
Dane BadawczeThe dataset includes data from the survey on the Gdańsk University of Technology (GUT) graduates’ competencies assessment by entrepreneurs. The survey was conducted in 2017. The research sample included 102 respondents representing various firms from Pomeranian Voivodship. The study concerned i.a. assessment of GUT graduates' preparation for the requirements...
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Angelica Pegani mgr
OsobyAbsolwentka Wydziału Zarządzania i Ekonomii Politechniki Gdańskiej. Ukończyła menedżerskie studia podyplomowe oraz Program Przedsiębiorczości na Massachusetts Institute of Technology. Rozpoczęła studia doktoranckie i napisała rozprawę doktorską w dziedzinie nauk społecznych. Posiada liczne certyfikaty potwierdzające znajomość języka angielskiego, m. in z British Council oraz University of Cambridge. Posiada 12-letnie doświadczenie...
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Results of research on the SME sector in the context of applying tax reliefs
Dane BadawczeThis dataset presents the quantitative results of the survey conducted in the period June 2019 - April 2020. In total, 274 completed survey questionnaires were obtained.
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State tax policy and reform tools as a risk of running a business. Case study based on Polski Ład – Polish tax reform
PublikacjaThe aim of the article is to describe and present the Polish tax reform introduced at the beginning of 2022. Tax changes introduced in Poland had a strong impact on the risk of running a business in Poland because in their assumption they directly changed the rules of running a business. Due to the pace of the introduced changes, as well as the scope of the reform, the new tax law was subject to numerous criticisms of taxpayers...
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Data from the survey on factors determining the employment of the Gdańsk University of Technology graduates’ in the opinion of entrepreneurs
Dane BadawczeThe dataset includes data from the survey on factors determining the employment of the Gdańsk University of Technology (GUT) graduates’ in the opinion of entrepreneurs. The survey was conducted in 2017. The research sample included 102 respondents representing various firms from Pomeranian Voivodship. The study concerned i.a. factors determining the...
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Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case
PublikacjaGrowing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...
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Towards Digital Anti-Corruption Typology for Public Service Delivery
PublikacjaDigital anti-corruption refers to a family of digital technology tools that are used to fight corruption. Many such tools have not performed well in practice due to their non-alignment with forms of corruption they are supposed to fight against and persistence of corruption-enabling conditions. The aim of this paper is to contribute to filling this gap by offering a typology of digital anti-corruption in public service delivery...
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Critical Success Factors for Knowledge Management in SMEs in the KIBS Sector
PublikacjaThe purpose of this paper is to examine knowledge management practices and critical success factors (CSFs) for their introduction in small and medium-sized enterprises (SMEs) in the knowledge-intensive business services (KIBS) sector. Methodology: The paper is based on the results of an exploratory qualitative survey involving owners and managers of small and medium-sized companies operating in the KIBS sector. In the survey, eight...
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C2 Niwa - The Centre of Competence for Novel Infrastructure of Workable Applications
PublikacjaScientific and cloud computing are discussed in the paper . The paradigm of EaaS (Everything as a Service) is presented and the design methodology of service oriented applications is proposed. Implementation of the SOSE (Software Oriented Software Engineering) approach is analyzed and the roles of developing teams to obtain software products satisfying business requirements are also shown. The above listed activities create a basic...
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Intelligent Knowledge-Base Model for IT Support Organization Evolution
PublikacjaThe goal of the paper is building the knowledge-based model for predicting the state of the IT support organization. These organizations, critical for development of various business sectors, are facing the problem of their transformation. It is the result of the fundamental change in the role of the IT organizations in the current economy. The complexity of the processes, the difficulty adjusting the operations and limited ability...
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Elements of six sigma methodoloygy in polish smes. the pomeranian region context
PublikacjaIn this article, it has been suggested that the effectiveness of the design and implementation of the process approach in the SMEs sector affects the effectiveness and efficiency of the application of elements of the Six Sigma ™ concept. The selected results of the research have been presented to answer the question to what extent small and medium-sized manufacturing, service and production - service companies in Pomeranian region...
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Evolution of End-User Participation in IT Projects.
PublikacjaThis chapter is aimed at presenting a review of evolutionary design paradigms which determine the end-user’s role in IT (Information Technology) projects across recent decades. This review covers different perspectives starting from technology-oriented sequential software development lifecycles, through user-centred approaches, ending finally in contemporary service design approaches supported by e-business and social media. Finally,...
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The Indonesian economy in 2005: An analysis using the input-output approach
PublikacjaThis study aims to analyze the economic conditions of Indonesia in 2005. This study employs Input-Output (IO) analysis as an analysis instrument. The data of this study is the Indonesian IO table for 2005. Thus, the Indonesian economy is represented by Indonesian industrial sectors mentioned in the data. There are nine industries used in the present study, namely (1) agriculture, livestock, forestry, and fishery, (2) mining and...
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SMAQ - A Semantic Model for Analitical Queries
PublikacjaWhile the Self-Service Business Intelligence (BI) becomes an important part of organizational BI solutions there is a great need for new tools allowing to construct ad-hoc queries by users with various responsibilities and skills. The paper presents a Semantic Model for Analytical Queries – SMAQ allowing to construct queries by users familiar with business events and terms, but being unaware of database or data warehouse concepts...
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When digital government matters for tourism: a stakeholder analysis
PublikacjaDespite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its...