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Wyniki wyszukiwania dla: it service management
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Journal of Service Theory and Practice
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Service Oriented Computing and Applications
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Planning Advisory Service Memo
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JOURNAL OF SOCIAL SERVICE RESEARCH
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Design of a Distributed System using Mobile Devices and Workflow Management for Measurement and Control of a Smart Home and Health
PublikacjaThe paper presents design of a distributed system for measurements and control of a smart home including temper- atures, light, fire danger, health problems of inhabitants such as increased body temperature, a person falling etc. This is done by integration of mobile devices and standards, distributed service based middleware BeesyCluster and a workflow management system. Mobile devices are used to measure the parameters and are...
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New Challenges in Management and Economics in 21st century. Selected studies and examples
PublikacjaIn Chapter 1 authors describe the method used to assess the level of readiness of an organization to introduce the Lean Six Sigma concept supporting the Quality 4.0 assumptions, which is gaining more and more interest not only in large organizations, but also in the SME sector. Its use will be illustrated by the example of a small service company. Chapter 2 presents the characteristics of blockchain technology applications in the...
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Grzegorz Zieliński dr inż.
OsobyAutor ponad 100 publikacji naukowych (zarówno w języku polskim, jak i angielskim) z zakresu zarządzania działalnością usługową, doskonalenia podmiotów, w tym podmiotów leczniczych. Zainteresowania naukowo-badawcze obejmują obszary związane z dojrzałością i doskonałością przedsiębiorstw w różnych aspektach ich działalności. Uczestniczył w projektach badawczych Narodowego Centrum Nauki oraz projektach realizowanych przez międzynarodowe...
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AI-powered Customer Relationship Management – GenerativeAI-based CRM – Einstein GPT, Sugar CRM, and MS Dynamics 365
PublikacjaGenerative artificial intelligence (GenAI) and its implementation in successive business management support systems is a rapidly growing area of theoretical consideration, ongoing research, discourse and application in practice. Recently, the implementation of of GenAI in customer relationship management (CRM) systems has been observed. Accordingly, the aim of this article is to identify areas where GenAI can enhance CRM systems,...
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Simulator for Performance Evaluation of ASON/GMPLS Network
PublikacjaThe hierarchical control plane network architecture of Automatically Switched Optical Network with utilization of Generalized Multi-Protocol Label Switching protocols is compliant to next generation networks requirements and can supply connections with required quality of service, even with incomplete domain information. Considering connection control, connection management and network management, the controllers of this architecture...
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International Journal of Quality and Service Sciences
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Journal of the Royal Naval Medical Service
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APA Planning Advisory Service Reports
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Emergency Medical Service. Ratownictwo Medyczne
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Journal of Logistics, Informatics and Service Science
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A Cross-Team Collaborative Evaluation of a CRM System
PublikacjaThis paper presents an analysis of an usability evaluation a CRM (Customer Relationship Management) performed by a team composed of external usability experts jointly with a CRM staff. The evaluation process differed from a classical scheme known from former projects, including some new elements resulting from a specific context of this study. These novel elements resulted in reshaping the role of the CRM system and considering...
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Quality Expectations of Mobile Subscribers
PublikacjaMobile systems, by nature, have finite resources. Radio spectrum is limited, expensive and shared between many users and services. Mobile broadband networks must support multiple applications of voice, video and data on a single IP-based infrastructure. These converged services each have unique traffic holding and quality requirements. A positive user experience must be obtained through efficient partitioning of the available wireless...
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International Journal of Information Systems in the Service Sector
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USDA Forest Service - Research Papers RMRS
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Key logistics processes in project management based on organisation of an international training session-case study
PublikacjaImprovement of processes, including the logistics processes forms one of the essential aspects of modern business entities functioning. Search for the solutions allowing for quicker and less costly method of realisation of particular activities in highly significant, especially in the conditions of a dynamically changing environment in which the organisations have to function. It is a natural field occuring principally both in...
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Smart Services supporting Drivers in Effective Cars Parking
PublikacjaThe paper shows how to design and implement intelligent, service oriented systems for management of free places in distributed car parks. The idea of SOA technology is widely used. It is assumed that a state of every car park is automatically determined by a special electronic infrastructure including IoT solutions. The information received from such an infrastructure is sent to the main management system, which processes it and,...
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Integration of electric vehicle into smart grid: a meta heuristic algorithm for energy management between V2G and G2V
PublikacjaRecently, Electric Vehicles (EV) have been providing fast response and substantial progress in the power generation model. Further, EVs are exploited as adaptable Energy Storage Systems (ESSs) and show a promising performance in ancillary service markets to increase the demand of Smart Grid (SG) integration. The expansion of Vehicle-to-Grid concept has created an extra power source when renewable energy sources are not available....
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Development of a simulation model of the activities of a transport and forwarding enterprise in the organization of international road cargo transportation
PublikacjaThe object of this study is the process of planning the work of a transport and forwarding company when serving different categories of customers who need organizational support for the delivery of goods by road transport in international traffic. The solved problem is due to the need to devise recommendations for organizing the work of forwarders when interacting with customers of transport and forwarding services that export...
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A Novel Multicast Architecture of Programmable Networks
PublikacjaIn the paper a multicast architecture for programmable networks based on separation of group management and network control tasks is proposed. Thanks to this separation, services which want to make use of multicast communications no longer have to implement low-level network functionalities and their operation is greatly simplified. Abstracting service’s view of the network into a fully connected cloud enables us to transparently...
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Searching for innovation knowledge: insight into KIBS companies
PublikacjaThe paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...
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Resilience of 5G Mobile Communication Systems to Massive Disruptions
PublikacjaThis chapter discusses vital techniques to enhance the resilience of 5G systems. It starts with dependability assessment of 5G networks. Next, it describes (a) the frequency fallback technique to improve availability and survivability of 5G services, (b) segment interleaving scheme to enhance communications resilience between base stations and the remaining part of the network and (c) multi-operator protection to address the resilience...
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The effects of relational and psychological capital on work engagement: the mediation of learning goal orientation
PublikacjaPurpose – This paper proposes a research model in which learning goal orientation (LGO) mediates the impacts of relational capital and psychological capital (PsyCap) on work engagement. Design/methodology/approach – Data obtained from 475 managers and employees in the manufacturing and service industries in Poland were utilized to assess the linkages given above. Common method variance was controlled by the unmeasured latent method...
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Annales du Service des Antiquités de l'Egypte
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USDA Forest Service - General Technical Report PNW
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International Journal of u- and e- Service, Science and Technology
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US Department of Agriculture, Forest Service - Resource Bulletin
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USDA Forest Service - Resource Bulletin PNW-RB
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USDA Forest Service - Research Note RMRS-RN
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USDA Forest Service - Research Papers PNW-RP
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USDA Forest Service - Research Note PNW-RN
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International Journal for Research on Service-Learning and Community Engagement
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IRREGULARITIES IN UNIVERSITY PROCESSES CONCERNING THE LEAN MANAGEMENT TYPOLOGY. THE PILOT STUDY RESULTS
PublikacjaPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study using a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the 5-point...
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Irregularities in university processes concerning the Lean Management typology: The pilot study results
PublikacjaPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study with the use of a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the...
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Implementation of IMS/NGN Transport Stratum Based on the SDN Concept
PublikacjaThe paper presents the development and verification of software and a testbed aiming to demonstrate the ability of two telecommunication network concepts—Next Generation Network (NGN) and Software-Defined Networking (SDN)—to cooperate. The proposed architecture includes components of the IP Multimedia Subsystem (IMS) in its service stratum and of the SDN (controller and programmable switches) in its transport stratum, providing...
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Integration of Services into Workflow Applications
PublikacjaDescribing state-of-the-art solutions in distributed system architectures, Integration of Services into Workflow Applications presents a concise approach to the integration of loosely coupled services into workflow applications. It discusses key challenges related to the integration of distributed systems and proposes solutions, both in terms of theoretical aspects such as models and workflow scheduling algorithms, and technical...
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Impact of Urbanization on Stormwater Runoff from a Small Urban Catchment: Gdańsk Małomiejska Basin Case Study
PublikacjaThis paper deals with the impact of different forms of urbanization on the basin outflow. The influence of changes in land cover/use, drainage system development, reservoirs, and alternative ways of stormwater management (green roofs, permeable pavements) on basin runoff was presented in the case of a small urban basin in Gdańsk (Poland. Seven variants of area development (in the period of 2000-2012) – three historical and four...
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Interference between Land and Sea Logistics Systems. Multifunctional Building System Design Towards Autonomous Integrated Transport Infrastructure
PublikacjaThe research is focused on developing design theory towards efficient multifunctional facilities for logistics supply chains in the contemporary urban city structures. The development of modern systems based on autonomous transport creates new conditions for their management and generates an emerging need to define dedicated functional service structures. An important element of consideration also taken into account is the scenario...
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INTERNAL DETERMINANTS OF FIRMS’ INNOVATIVENESS
PublikacjaThis article presents an analysis of the determinants of a firm’s innovativeness deriving from its internal potential and characteristics. The analysis is based on research carried out on 1355 firms that applied for public subsidies from the Innovative Economy Operational Program in 2014. The methods applied are logit regression, comparative analysis and literature review. The analysis is structured ac- cording to Bielski’s model...
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USDA Forest Service - General Technical Report RMRS-GTR
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Zbigniew Łubniewski dr hab. inż.
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Evaluation of organic coating systems for corrosion protection of industrial equipment using impedance spectroscopy
PublikacjaThe high economic impact of corrosion can be reduced by enhanced corrosion management and prevention based on appropriate means. This applies in particular to the protection of structures with organic protective coatings. Steel is subject to corrosion that reduces its service life and leads to destruction in most severe cases. The application of paints to metallic objects for corrosion control has been known for a long time and...
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Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case
PublikacjaGrowing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...
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Angelica Pegani mgr
OsobyPosiada kilkuletnie doświadczenie zawodowe w sektorze prywatnym, pozarządowym oraz w Spółkach Skarbu Państwa. W latach 2020-2024 związana ze spółkami z Grupy PKN ORLEN. Jest autorką i współautorką kilku monografii, rozdziału w monografii oraz artykułów opublikowanych w recenzowanych materiałach naukowych. Uczestniczyła w kilkudziesięciu konferencjach ogólnopolskich i międzynarodowych. W toku kształcenia ukończyła szereg warsztatów,...
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The IPV6 Deployment - Best practices
PublikacjaThe new Internet Protocol IPv6 has been regarded for quite a long time as the only option to ensure uninterrupted operation for the Internet service providers andend-users in the current Internet. The article presents important faets about the IPv6, including current statistics of the IPv4 usage, the IPv6 statistics for Poland comparing to the whole Internet. Moreover, this paper shows important aspeets of migration from IPv4 towards...
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Implementing a CSR Strategy in a Small Enterprise - a Case Study
PublikacjaAs a result of employees’ meetings conducted according to Kaizen workshops formula and seeking new development directions for the company (including CSR actions) various product and service innovations have been implemented. Also a market niche has been discovered, and as a consequence the company gained another profitable aspect of the business activity. The atmosphere and contribution in performing tasks have improved among...
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Recycled Polyethylene terephthalate (PET) as Construction Material in Civil Engineering: A Review
PublikacjaIn general, the quantity of plastics of all types consumed annually all over the world has been growing in a phenomenal way. The manufacturing processes, service industries and municipal solid wastes (MSW) generate numerous waste plastic materials. The increasing awareness about the environment has tremendously contributed to the concerns related with disposal of the generated wastes. It is believed that the management of solid...