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Search results for: TOURISM CRISIS
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Knowledge Management for Managing Crisis in Tourism: Theoretical insights
PublicationCOVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the...
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Managing knowledge in a tourism crisis: case study from Poland
PublicationPurpose: This study deals with a tourism organisation from Poland, which experienced not only the COVID-19 pandemic, but also the close war situation in Ukraine which caused a significant decrease in tourist traffic and revenues. Since, based on the literature, knowledge management can be useful for crisis management, this study aims to explore the role and usefulness of KM during crisis situations in tourism. Methodology: Qualitative...
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e-Learning in Tourism Education
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Tourism Investment Gaps in Poland
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Organizational Resilience in Hospitality and Tourism
PublicationAlthough ‘VUCA’ is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more valid. The VUCA world has become the new reality for business, specifically for hospitality and tourism organizations that are more vulnerable than any other sector due to the historically-recognized turbulent environment in which they operate. In this book, the authors present...
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Tourism for older and disabled people
PublicationTourist offer for the older and disabled is getting wider. Many hotels and cities are adjusted to disabled people's needs, but there are not enough safe places for leisure, where they could be surrounded by nature. In comparison with cities - villages and small towns have very little to offer as far as tourism is concerned. This problem is noticed by small local communities that threat it as a chance for their economical development....
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Regenarative tourism – between theory and practice
PublicationPurpose: The aim of this article is to present a shift in thinking in terms of implementing the systems and practices needed to transition to a regenerative approach in tourism. The article aims to provide concrete ways to change thinking and move towards a regenerative paradigm in the tourism industry. Design/methodology/approach: This viewpoint paper defines regenerative tourism and explores its principles and the possibilities...
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The Relational Benefits and the Quality of Services in Tourism
PublicationIn a very competitive environment, it is highly important to identify the indicators that exert a major influence on customer satisfaction and loyalty. Based on the current relationship marketing concept of relational benefits (Gwinner, Gremler, Bitner, 1998; Hennig-Thurau, Gwinner, Gremler, 2002) and destination quality (Blazquez-Resino, Molina, Esteban-Talaya, 2015), a conceptual model was built. The present paper aims to analyse...
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E-learning in tourism and hospitality: A map
PublicationThe impact of information and communication technologies (ICT) on tourism and hospitality industries has been widely recognized and investigated as a one of the major changes within the domains in the last decade: new ways of communicating with prospective tourists and new ways of purchasing products arisen are now part of the industries’ everyday life. Poor attention has been paid so far to the role played by new media in education...
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Tourism in Apuseni Mountains (Romania) – A technical proposal
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Changes in air tourism to Tunisia in 2009–2018
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Knowledge management and disaster management in tourism industry
PublicationPurpose – This conceptual paper aims to present the results of the literature analysis devoted to the application of knowledge management and its processes in the situation of a crisis caused by a natural disaster. On the basis of the analysed papers, the theoretical model linking knowledge management and crisis management for the tourism industry has been proposed. Findings - The proposed theoretical model presents the role of...
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Museums of Gdansk - Tourism Products or Signs of Remembrance?
PublicationMuseum buildings constitute a significant element in the composition and functionality of contemporary cities. They are both their attractions and landmarks. The article presents a case study illustrating the relation between museum buildings and their location, as well as the showcased exhibition. The article aims at demonstrating the way in which those elements form a harmonious whole - a cultural tourism product affecting the...
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eVisa’s impacts on travel and tourism: the case of Turkey.
Publicationhe purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.
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Borough Development Dependent on Agricultural, Tourism, and Economy Levels
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Linking Fashion and Tourism: From Body to Clothing and Lifestyle
PublicationThere are many profound links between fashion and tourism. This chapter provides a critical reflection, mainly from a philosophical, historical, and linguistic perspective, on the dynamic relationship and parallel evolution between these two sectors. It explains how their intercon nectedness form and mirror contemporary society. This chapter classifies the connections between the two, starting with the person, her body, and the...
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Fashion and Tourism: Parallel Stories of Two "Dream Marvels".
PublicationFashion and tourism are two social, cultural, and economic phenomena that have both numerous connections and surprising similarities. These are not new: they have been built and developed since the beginnings of tourism as a modern social phenomenon, emerged in Europe in the context of the industrial revolution. They consolidated in the first decades of the 21st century, in a context where both phenomena have completed their “mass”...
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When digital government matters for tourism: a stakeholder analysis
PublicationDespite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its...
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Massive Open Online Courses (MOOCs) in hospitality and tourism
PublicationThe tourism industry, interesting and challenging, faces structural human resource problems such as skills shortages and staff turnover, seasonality and a high percentage of small to medium enterprises whose employees have limited time for training or education. Large tourism enterprises often span countries and continents, such as hotel chains, airlines, cruise companies and car rentals, where the employees need similar training...
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Current Practice of Global Bariatric Tourism—Survey-Based Study
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Evaluation of Sustainable Development of Tourism in Selected Cities in Turkey and Poland
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Application of design-thinking models to improve the quality of tourism services
PublicationThe paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities.
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The Tourism Sector’s Development and Popularization of Sharing Economy. The Impact on Cooperation
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Physical activity of tourism and recreation students in terms of accressibility to open areas
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Examining Ownership Equity as a Psychological Factor on Tourism Business Failure Forecasting
PublicationThis paper examines ownership equity as a predictor of future business failure within the tourism and hospitality sectors. The main goals of this study were to examine which ratios are the most important for a tourism business failure forecasting model and how significant is the “total percentage of equity ownership by company directors” ratio compared with other ratios associated with the probability of bankruptcy. A stepwise...
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IMPACT OF THE ORGANISATION OF MEGA SPORTING EVENTS ON SELECTED ELEMENTS OF THE TOURISM SECTOR
PublicationIntroduction. In the world-wide literature, there is no unanimity in the assessment of the impact of mega sporting events on the tourism sector. Therefore, the main purpose of this study was to quantify the impact of mega sporting events on changes in tourist inflow and the amount of expenditure incurred by visitors. Material and methods. In this study, an ex-post analysis of many different categories of mega sporting events was...
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Regional Labour Market and Tourist Enterprises in Malopolska
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Principles of TQM in tourist service's continuous improvement
PublicationNiniejszy rozdział ma na celu zaprezentowanie możliwych do realizacji form i kierunków doskonalenia usług turystycznych z wykorzystaniem kluczowych założeń koncepcji Kompleksowego Zarządzania Jakością (TQM) oraz wskazaniem kluczowej roli kierownictwa placówek turystycznych, w inicjowaniu doskonalenia jakości oferowanych usług. Uszczegółowieniu podstawowych kierunków doskonalenia jakości posłużyły kluczowe kryteria TQM, w odniesieniu...
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Analysis of Factors Influencing the Prices of Tourist Offers
PublicationTourism is a significant branch of many world economies. Many factors influence the volume of tourist traffic and the prices of trips. There are factors that clearly affect tourism, such as COVID-19. The paper describes the methods of machine learning and process mining that allow for assessing the impact of various factors (micro, mezzo and macro) on the prices of tourist offers. The methods were used on large sets of real data...
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Online representation of Switzerland as a tourism destination: An exploratory research on a Chinese microblogging platform
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Economic Crisis in Croatia
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Economic crisis in Croatia
PublicationCroatia is becoming the 28th member of the European Union on July 1st, 2013. Croatia has gone a long way from a socialistic republic to an independent country recognized as one of the economic tigers of the Western Balkans in the first decade of the 21st century. Croatia has been hit by a global crisis which turned out to be a huge external shock for the region of the Western Balkans. Although it does not enter the economy through...
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Tourism Infrastructure Providing Access to Areas of Protected Landscape and Nature in Poland. Selected Examples
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Travel agents and destination management organizations: eLearning as a strategy to train tourism trade partners.
PublicationThis article offers an overview of the existing online courses run by national destination management organizations (DMOs) in order to better equip travel agents and tour operators in the sales activities of the tourism destinations. These online courses represent one of the B2B offers by DMOs and an interesting opportunity for travel agents, who are trying to find their identity and competitive advantage within the context of...
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The categorization of the tourist services quality perception determinants in hierarchical conception
PublicationW niniejszym rozdziale zaprezentowano kategoryzację determinant percepcji jakości usług turystycznych. Omówione zostały główne grupy oraz determinanty elementarne z wykorzystaniem ujęcia modeli hierarchicznych.
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Boiling crisis - danger or a must?
PublicationW artykule przedstawiono zjawisko kryzysu wrzenia w przepływie. W głównej mierze skupiono się na zjawisku dryout'u podczas przepływu pierścieniowego. W pracy przedstawiono teoretyczny model wysychania filmu cieczowego na ściance wraz z jego modyfikacją w oparciu o model dwurównaniowy zaprezentowany przez Sedlera i Mikielewicza (1981). Model ten opiera się na bilansie cieczy w rdzeniu przepływu i w filmie cieczowym, gdzie głównym...
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TQM tools in crisis management
PublicationThe current article is concerned with basic aspects connected with improvement of crisis management activities employed by economic operators. The work presents the crisis management model with its fundamental phases and identifies TQM tools that might be applied in all of these phases. The analysis included in the work has been supported with research conducted on companies located in northern Poland
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The Tourist Attractiveness of Rural Spas on The Example of Przerzeczyn-Zdrój and Długopole-Zdrój
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Identification and classification model of the quality perception determinants and tourist services attributes
PublicationW niniejszym rozdziale zaprezentowano model identyfikacji oraz klasyfikacji zarówno determinant percepcji jakości jak i cech charakterystycznych dla usług turystycznych. Wykorzystano w tym celu zarówno cechy charakterystyczne dla usług dowolnego rodzaju zaadaptowane na potrzeby usług turystycznych jak i te które są specyficzne wyłącznie dla tej branży.
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A role of an Enterprise Identification Card in a building process of water tourist investments
PublicationAn essential element of a building process for water tourist investments in Poland is a document called the Enterprise Identification Card. It is required for the investments, which are classified according to the Regulation [1] as the ones that could potentially impact the environment. It is assumed that KIP is there to protect the environment against the excessive human interference and it just provides the guidelines regarding...
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Protection of historical heritage as part of the development of cultural tourism – a case study of the community of Kamieniec Ząbkowicki in Lower Silesia
PublicationBoth literature and economics show a changing approach to historical heritage. It is no longer seen as a resource that generates only high maintenance costs. Analyses of local government units (LGUs) show that historical heritage is a strength rather than a weakness. More and more often, it is considered in economic development strategies as an asset that creates new activities and functions, generates income, and creates jobs....
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Spatial diversity of tourist function development: the municipalities of Poland’s West Pomerania province
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Functional Components Enhancing Clients Attractiveness and Commercial Profitability of Internet Tourist-oriented Commercial Websites
PublicationTourism constitutes an important branch of economy in Mediterranean countries. Great number of people spend or are planning to spend their free time in the Mediterranean area. Extensive rentals of private apartments or houses for individual persons and their families as well as all kinds of services provided for tourists, in result, generate substantial economical incomes. Variety and diversity of offers of private accommodations...
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CRISIS MANAGEMENT PLANS IN CONTEXT OF CONTEMPORARY HAZARDS
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Assessment of port facilities security in crisis management
PublicationZ punktu widzenia transportu międzynarodowego oraz przemysłowego charakteru systemu portowego, bezpieczeństwo obiektów portowych stanowi ważny element zarówno w zarządzaniu strategicznym portów morskich, jak również element ogólnej koncepcji zarządzania kryzysowego w ujęciu lokalnym, regionalnym, krajowym i międzynarodowym. W celu zapewnienia bezpieczeństwa portów morskich, muszą być prowadzone działania w celu przygotowania administracji...
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Digital Innovations for Sustainable Development in the Time of Crisis
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The Crisis of Marketing Communication in the Era of Social Media
PublicationThe articles examines the widely discussed in literature the problem of marketing communication crisis resulting from the changes of the environment. These changes generate both new problems and also new solutions, e.g. social media. The practicioners are pursuing both effective and efficient solutions, in relation to the difficulties encountered while achieving market objectives via traditional methods and channels. In accordance...
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The trajectories of the financial crisis of companies at risk of bankruptcy
PublicationThis article concerns the assessment of the trajectory of the collapse of enterprises in Central Europe. The author has developed a model of a Kohonen artificial neural network. This model was used to determine 6 different classes of risk and was allowed to graphically determine the 5- to 10-year trajectory of going bankrupt. The study used data on 140 companies listed on the Warsaw Stock Exchange. This population was divided into...
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Direct use of point clouds in real-time interaction with the cultural heritage in pandemic and post-pandemic tourism on the case of Kłodzko Fortress
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Stock Exchanges Indices and Abnormal Returns in the Crisis Condition
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