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Search results for: CUSTOMER EXPERIENCES
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Experience in practical implementation of DAC system in EC Gdańsk.
PublicationW referacie przedstawiono informacje dotyczące wdrożonego w EC Gdańsk pilotowego adsorpcyjnego systemu klimatyzacji. Przedstawiono zasady działania systemu oraz wybrane parametry jego pracy.
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Set of experience : a knowledge structure for formal decision events
PublicationOmówiono strukturę wiedzy w obszarze formalnych zadań decyzyjnych. Zaproponowano zbiór doświadczeń jako podstawę tej struktury.
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Using XML for implementing set of experience knowledge structure
PublicationPrzedstawiono implementację struktury wiedzy na platformie języka XML. Omówiono zalety implementacji w XML.
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Modular Experience-Based Smart Innovation Engineering System
PublicationThe current paper presents the systematic approach for supporting the product innovation process of manufactured products. The proposed system uses a collective, team-like knowledge developed by innovation related experiences of the formal decisional events. The proposed system for smart innovation engineering carries the promise to support the innovation processes in a quick and efficient way. It stores the past decisional events...
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Experience-Based Cognition for Driving Behavioral Fingerprint Extraction
PublicationABSTRACT With the rapid progress of information technologies, cars have been made increasingly intelligent. This allows cars to act as cognitive agents, i.e., to acquire knowledge and understanding of the driving habits and behavioral characteristics of drivers (i.e., driving behavioral fingerprint) through experience. Such knowledge can be then reused to facilitate the interaction between a car and its driver, and to develop better and...
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Methods of quality assessment and analysis of data given in customer service process on example of selected urban communication organization - result of research 2016
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Kamil Brodnicki dr inż.
PeopleKamil Brodnicki is an assistant at the Department of Applied Informatics in Management at the Faculty of Economics and Management at the Gdańsk University of Technology. From 2017, he is the head of the Customer Experience laboratory. Since 2011, he has been working in one of the Tri-City IT companies as an IT Systems Analyst, implementing projects in the financial sector. His research interests are focused on the following areas:...
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EDUCATIONAL ENGAGEMENT OF THE ELDERLY – THE EXPERIENCES OF THE SELECTED BALTIC SEA REGION (BSR) COUNTRIES
PublicationThe aim of this article is to present the engagement of the elderly being close to retirement age in the Baltic Sea Region countries in the education of the adults, as well as to discuss the possibilities and conditions for the educational activity of the elderly. The authors also refer to the relationship between the participation of the elderly in education and their socio-economic situation.
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25 years of research and experiences about the application of constructed wetlands in southeastern Poland
PublicationThis paper is a review of research and experiences related to the application of constructed wetland systems (CWs) in southeastern Poland in 1992–2016. On the basis of literature data, a comparison between pollutant removal efficiencies of one-stage and hybrid CWs was made. Some problems regarding the operation of these treatment plants were also presented. Data from various facilities indicate that one-stage CWs with horizontal...
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Experiences from operation of different expansion devices for application in domestic micro CHP
PublicationW pracy opisano doświadczenia zdobyte podczas badań trzech różnych urządzeń ekspansyjnych, możliwych do zaimplementowania w mikrosiłowni CHP. Przebadano ekspander wykonany na bazie sprężarki spiralnej oraz dwojakiego rodzaju silniki pneumatyczne. Wykazano "wyższość" maszyn pneumatycznych nad ekspanderem typu scroll, uzyskując sprawności wewnętrzne w zakresie 61-82%. Dodatkowo, mniejsza objętość i masa urządzeń pneumatycznych stanowi...
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Experiences with computer simulation at two large wastewater treatment plants in northern Poland
PublicationPrzedstawiono wyniki symulacji pracy wielofazowych komór osadu czynnego w stanie ustalonym, uzyskanych za pomocą programu GPS-X. Jako dane wejściowe wykorzystano wyniki oznaczeń konwencjonalnych parametrów wykonywanych w trakcie eksploatacji oczyszczalni ścieków "Dębogórze" w Gdyni i "Wschód" w Gdańsku. Jako parametry kontrolne, służące do porównania wyników pomiarów i obliczeń, wykorzystano stężenie ChZT, azotu amonowego, azotanów...
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Edukacja kulturalna inżynierów - doświadczenia gdańskie = Cultural education of engineers - Gdańsk experiences
PublicationWe wstępie przywołano konsyliencję, rozwój zrównoważony, krajobraz kulturowy, memetykę, technikę informacyjną i komunikacyjną, komunikację lekcyjną i kreatywność jako argumenty dalszych rozważań o wizji kulturalnej edukacji inżynierów oraz misji temu służącej, podjętej przez autora na Politechnice Gdańskiej w 1993 r. Jako przesłanki metodyczne omówiono slogany lekcyjne: ''otwieracz do oczu'', ''zwierciadło wartości'', ''skarbnica...
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EU-Turkey Customs Union and Bilateral Foreign Direct Investment Flows
PublicationMain aim of this text is presentation of the effects of customs union between the European Union and turkey on bilateral FDI flows in light of the theory of linkages between economic integration and FDI flows. First section of the text is a survey of main theoretical links between economic integration and FDI flows. Second section focuses on the history and scope of the customs union. Third and fourth sections are empirical and...
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Risk Assessment Due To Customs Delays In Supply Chains By Fuzzy Logic
PublicationDue to violations of existing trade relations, cargo flows between the European Union and Ukraine have been redistributed. As a result, new supply chains have been created that have increased the tension on ground transport, including road and rail. Unfortunately, this has caused significant delays when crossing the border, which has led to a greater increase in the total delivery time of goods. Therefore, to plan for effective...
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Hydraulic gate contact areas in view of investigation and field experience
PublicationW pracy podano ogólny przegląd dotyczący określenia powierzchni kontaktowych zamknięć wodnych. Szczególną uwagę zwrócono na siły występujące w powierzchniach kontaktowych zamknięć, trybologię i inne zjawiska mające wpływ na rozwiązania problemów kontowych określających sprawność zamknięć. Ważnym zagadnieniem jest dobór materiału i określenie jego właściwości na podstawie badań laboratoryjnych i oceny pracy tego materiału w wyniku...
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Towards a software platform for experience administration: Decisional DNA Manager
PublicationW pracy przedstawiono koncepcje dochodzenia do konstrukcji platformy wspomagajacej procesy zarzadzania dosswiadczeniem decyzyjnym.
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Experience-based knowledge increases confidence in discriminating our memories
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Business process modelling and simulation using formal experience record
PublicationZaproponowano modelowanie procesow biznesowych w oparciu o formalny zapis doswiadzcen. Przedtswiono softwerowa implementacje zaproponowego modelu.
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A cross-disciplinary User Experience (UX) evaluation of a CRM system
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On the Disaster Resiliency within the Context of 5G Networks : The RECODIS Experience
PublicationNetwork communications and the Internet pervade our daily activities so deeply that we strongly depend on the availability and quality of the services they provide. For this reason, natural and technological disasters, by affecting network and service availability, have a potentially huge impact on our daily lives. Ensuring adequate levels of resiliency is hence a key issue that future network paradigms, such as 5G, need to address. This...
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CORPORATE BANKRUPTCY PREDICTION IN POLAND AGAINST THE BACKGROUND OF FOREIGN EXPERIENCE
PublicationIn highly developed countries, research in the field of bankruptcy risk prediction has been conducted for many years. For example, in the United States, which can be considered a pioneering country, the first publications appeared in the early twentieth century. In Poland, due to political and economic reasons, the interest in this issue dates back to the early 1990s. For this reason, this publication attempts to answer the following...
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CORPORATE BANKRUPTCY PREDICTION IN POLAND AGAINST THE BACKGROUND OF FOREIGN EXPERIENCE
PublicationIn highly developed countries, research in the field of bankruptcy risk prediction has been conducted for many years. For example, in the United States, which can be considered a pioneering country, the first publications appeared in the early twentieth century. In Poland, due to political and economic reasons, the interest in this issue dates back to the early 1990s. For this reason, this publication attempts to answer the following...
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Towards Experience-Based Smart Product Design for Industry 4.0
PublicationThis paper presents the concept of smart virtual product development (SVPD) system capable of supporting industrial product development process. It enhances the decision making process during different stages and activities involved in product development i.e. product design, manufacturing, and its inspection planning. The enhancement is achieved by using the explicit knowledge of formal past decision events, which are captured,...
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Experience-based Intelligence Augmentation with Decisional DNA: Upcoming direction
PublicationIntelligence amplification systems and technologies have gained significant interest from academia and industry during the past few decades. One of the main reasons behind this trend is the fact that most experts agree that truly intelligent artificial system is yet to be developed. The question increasing often asked is this: Is full replication of human intelligence desirable key aim in intelligence related technology and research?...
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First bite syndrome after parotidectomy: a single-centre experience
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Experience based decisional DNA to support smart product design
PublicationThis paper presents the idea of Smart Virtual Product Development (SVPD) system to support product design. The foundations of the system are based upon smart knowledge management techniques called Set of Experience Knowledge Structure (SOEKS) and Decisional DNA (DDNA). It enhances the industrial product development process by using the previous experiential knowledge gathered from the formal decisional activities. This experiential...
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A Semiautomatic Experience-Based Tool for Solving Product Innovation Problem
PublicationIn this paper we present the idea of Smart Innovation Engineering (SIE) System and its implementation methodology. The SIE system is semi-automatic system that helps in carrying the process of product innovation. It collects the experiential knowledge from the formal decisional events. This experiential knowledge is collected from the group of similar products having some common functions and features. The SIE system behaves like...
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Experience-Based Decisional DNA (DDNA) to Support Product Development
PublicationKnowledge and experience are important requirements for product development. The aim of this paper is to propose a systematic approach for industrial product development. This approach uses smart knowledge management system comprising of Set of Experience Knowledge Structure and Decisional DNA (DDNA) along with Virtual Engineering Tools (Virtual engineering object, Virtual engineering process, and Virtual engineering factory)....
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Experience-Driven Model of Decision-Making Processes in Project Teams
PublicationThis article presents a model of decision-making processes in project teams. Project teams constitute a specific type of organization appointed to implement a project. Decisions made by project teams result from the methods of project management and best management practices. The authors have undertaken the task of formalizing these processes using the classical method of constructing decision trees. It has been established that...
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Virtual Engineering Factory: Creating Experience Base for Industry 4.0
PublicationABSTRACT In recent times, traditional manufacturing is upgrading and adopting Industry 4.0, which supports computerization of manufacturing by round-the-clock connection and communica- tion of engineering objects. Consequently, Decisional DNA- based knowledge representation of manufacturing objects, processes, and system is achieved by virtual engineering objects (VEO), virtual engineering processes (VEP), and virtual engineering...
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Building Dedicated Project Management Process Basing on Historical Experience
PublicationProject Management Process used to manage IT project could be a key aspect of project success. Existing knowledge does not provide a method, which enables IT Organizations to choose Project Management methodology and processes, which would be adjusted to their unique needs. As a result, IT Organization use processes which are not tailored to their specific and do not meet their basic needs. This paper is an attempt to fill this...
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On Explaining Intuitiveness of Software Engineering Techniques with User eXperience Concepts
PublicationW referacie zawarto próbę wyjaśnienia intuicyjności technik inżynierii oprogramowania za pomocą pojęć zaczerpniętych z obszaru doświadczenia użytkownika. Analizy dotyczą zarówno intuicyjności przy pierwszym zetknięciu się użytkownika z daną techniką, jak i dynamiki transformacji epizodycznych doświadczeń na doświadczenie skumulowane i powiązane z nim postrzeganie intuicyjności. Przedyskutowano potencjalne zastosowania modelu i...
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Bariatric single incision laparoscopic surgery – review of initial experience
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Contact problems in lock gates in view of investigation and field experience
PublicationW artykule przedstawiono ogólny przegląd zagadnień kontaktowych zamknięć wodnych. Szczególną uwagę zwrócono na siły kontaktowe, zagadnienia trybologiczne i inne o dużym znaczeniu mające wpływ na projektowanie i eksploatację elementów kontaktowych i na całość elementów kontaktowych zapewniających stateczność całego układu zamknięć wodnych. Podano wyniki badań w laboratorium symulujących pracę zamknięć. Zaproponowano nowe rozwiązania...
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Limitations of Emotion Recognition in Software User Experience Evaluation Context
PublicationThis paper concerns how an affective-behavioural- cognitive approach applies to the evaluation of the software user experience. Although it may seem that affect recognition solutions are accurate in determining the user experience, there are several challenges in practice. This paper aims to explore the limitations of the automatic affect recognition applied in the usability context as well as...
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Smart Innovation Engineering Using Set of Experience and Decisional DNA
PublicationKnowledge-based Engineering Systems are founded upon integration of knowledge into computer systems and are one of the core requirements for the future Industry 4.0. Since the fourth industrial revolution is passing through the developing phase, implementation of Cyber-Physical Production Systems require more realistic approach. Knowledge Management and Knowledge Engineering plays an important role in manufacturing industries facing...
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NEW EXPERIENCES IN DIKE CONSTRUCTION WITH SOIL-ASH COMPOSITESAND FINE-GRAINED DREDGED MATERIALS
PublicationThe supporting structure inside a coastal dike is often made of dredged non-uniform sand with good compaction proper-ties. Due to the shortage of natural construction material for both coastal and river dikes and the surplus of different processed mate-rials, new experiments were made with sand-ash mixtures and fine-grained dredged materials to replace both dike core and dikecover materials resulting in economical, environmentally...
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Belief in the importance of socially responsible behaviors – the significance of trust and personal experiences with COVID-19
PublicationA vast number of studies have shown that trust is related to socially desirable traits and behaviors. In the present research we have investigated the relationship between generalized trust and beliefs about the importance of socially responsible behaviors (SRB) during the pandemic – namely, following the sanitary regime and getting vaccinated. Basing on the previous findings we assumed that trustful people...
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Perspectives on developing an automated monitoring system for the EBPR process - experiences from a pilot WWTP.
PublicationZaburzenia procesu biologicznego usuwania fosforu (BUF) są często spowodowane rozcieńczeniem ścieków w wyniku dopływu wód opadowych. Podobne efekty zaobserwowano w trakcie serii badań przeprowadzonych w pilotowej oczyszczalni ścieków Hanower-Gummerwald. Celem tych badań było określenie maksymalnej przepustowości hydraulicznej obiektu. Wyniki badań zostały wykorzystane do opracowania systemu automatycznego monitoringu procesu BUF...
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Clinical Training during the COVID-19 Pandemic: Experiences of Nursing Students and Implications for Education
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Making digital TV smarter: capturing and resusing experience in digital TV
PublicationZaproponowano inteligentny system wspomagania funkcjonowania telewizji cyfrowej opraty na decyzyjnym DNA oraz formalizacji wiedzy w postaci zbioru doswiadczen.
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Some remarks on problem of site characterisation - a subjective experience on theory and practice
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Gaining knowledge through experience: developing decisional DNA applications in robotics
PublicationOmówiono nowatorskie podejscie do zastosowania wiedzy opartej na doświadczeniu i budowie decyzyjnego DNA w obszarach związanych z robotyką.In this article, we explore an approach that integrates Decisional DNA, a domain-independent, flexible, and standard knowledge representation structure, with robots in order to test the usability and suitability of this novel knowledge representation structure. Core issues in using this Decisional...
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The use of the transparotid approach for surgical treatment of condylar fractures – Own experience
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The effects of resistance training experience on movement characteristics in the bench press exercise
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Doctors’ attitudes in the situation of delivering bad news: patients’ experience and expectations
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<p>Experience of Polish Patients with Obesity in Contacts with Medical Professionals</p>
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Involving social participation in the preservation of heritage: the experience of Greater Poland and Kujavia
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The effect of road restraint systems on the level of road safety - Polish experience
PublicationRoadside accidents happen when a vehicle runs off the road. The majority of these accidents are very severe because leaving the road is usually followed by hitting a solid obstacle (tree, pole, support, culvert front wall, barrier). Roadsides are some of the most important issues of road safety. They have been studied for years to identify roadside hazards and the effectiveness of road safety measures such as restraint systems....
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The experience of movement in the built form and space: A framework for movement evaluation in architecture
Publication“Movement in architecture” is an organized system of various types of movements stimulated by specific architectural elements. This research was conducted through a qualitative-analytical method and empirical and bibliographical research methods with the aim to categorize different types of movements based on the explorer and observer relationships with the built space and form. So far, most of the related studies have focused...