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Search results for: Business process management suites (BPMSs)
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Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
PublicationPurpose This study aims to draw the attention of business process management (BPM) research and practice to the textual data generated in the processes and the potential of meaningful insights extraction. The authors apply standard natural language processing (NLP) approaches to gain valuable knowledge in the form of business process (BP) complexity concept suggested in the study. It is built on the objective, subjective and meta-knowledge...
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Adding knowledge management perspective to business process management
PublicationPrzestawiono koncepcje integracji technologii wspomagania zarządzania wiedzą z podejściem procesowym do zarządzania organizacją. Przedstawiono koncepcje integracji oraz jej zalety.
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Business Process Modelling and Enterprise Improvement Analysis
PublicationThe main trends in developing an approach and tools for business process modelling are discussed. Business Process Management (BPM) and BPM Notation (BPMN) are presented. Moreover, the possibilities of C2NIWA in a wide range of these tools running on a supercomputer are suggested. Firstly, the company development strategy can be planned . Secondly, quick and flexible changes of its processes can be modelled, analysed and implemented....
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Zarządzanie procesami przedsiębiorstwa (BMP-Business Process Management).
PublicationW przedstawionym rozdziale opisano założenia metody projektowania i doskonalenia zintegrowanego systemu zarządzania organizacją i procesami. System zarządzania organizacją i procesami, w odróżnieniu od aktualnych systemów polegających na zarządzaniu organizacją poprzez funkcje (wydziały, działy), jest bardziej efektywną formą zarządzania organizacjami ukierunkowanymi na rynek.
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Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives
PublicationAn efficient organization, management, and execution of tasks are central for the successful functioning of any organization. This topic was on the research agenda already in the early 1950s and keeps attracting the scientific community's attention today. Continuous advances and penetration of technologies in organizations are expected to increase task variety and complexity. This creates a constant demand for new methods to analyze,...
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THE CASE OF MANAGEMENT CONCEPTS IN CIVIL AVIATION BUSINESS.
PublicationThe article presents the changes in management concepts used in civil aviation business in last 25 years. There is a need to make prognosis and support decision-making processes with different models but each model is adapted to current management concept. This article will present the changes and possible future trends in management concepts with the description of strengths and weaknesses of each of them. These might be used...
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Becoming a Learning Organization Through Dynamic Business Process Management
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Integrated Functional Safety and Cybersecurity Evaluation in a Framework for Business Continuity Management
PublicationThis article outlines an integrated functional safety and cybersecurity evaluation approach within a framework for business continuity management (BCM) in energy companies, including those using Industry 4.0 business and technical solutions. In such companies, information and communication technology (ICT), and industrial automation and control system (IACS) play important roles. Using advanced technologies in modern manufacturing...
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Selected aspects of logistics management of the production process in an enterprise
PublicationThe following article presents selected aspects of management of production logistics process in enterprise. Companies treat this part of business as a way to empower market position. In the first part author explained the idea of process. The next part describes the definition of logistics production management, which is crucial for manufacturing enterprises. However, author described lots of tools related to production management...
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Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case
PublicationGrowing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...
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Bridging the gap between business process models and use-case models
PublicationToday's software development methodologies are equipped with a plethora of methods and techniques for business process engineering and Requirements Engineering. However, heavy investments in IT have not brought forth expected results. What seems to be lacking is a systematic approach that consolidates both disciplines to gain a synergistic effect. To address this challenge we extend Use-Case Driven Approach (UCDA) by binding use...
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E-experiments in physics. Proper business process management, collaborative development process and project management guidance – remedy for avoiding the main IT project’s failure
PublicationOnly a few of learning aids and simulations of physical phenomena allow for building interactive experiments; experiments similar to those that should be conducted in physics laboratories at schools. Group of staff from Gdansk University of Technology decided to fill this market niche by designing and constructing a set of virtual experiments – so called e-experiments. To avoid common problems that a lot of IT products brought...
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Business process management - integracja reinżynierii procesów gospodarczych z kompleksowym zarządzaniem jakością
PublicationW artykule przedstawiono analizę zasadniczych nurtów procesowego podejścia do zarządzania organizacjami. W celu uzasadnienia tezy, że koncepcja zarządzania procesami gospodarczymi (BPM) jest rezultatem ewolucji orientacji procesowej, integrującej cechy reinżynierii procesowej oraz kompleksowego zarządzania jakością (TQM), przedstawiono charakterystykę BPR a następnie na bazie krytyki tego podejścia zaprezentowano najważniejsze...
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Business process management - integracja reinżynierii procesów gospodarczych z kompleksowym zarządzaniem jakością
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Paradoxes in the engineering change management process
PublicationPurpose: The main purpose of this paper is to conceptualize and operationalize paradoxes that are significant in the engineering change management (ECM) process. The following research question was stated: What are the paradoxes that influence the ECM process, and how can they be measured? Design/methodology/approach: The study is divided into two parts: conceptualization and operationalization. Conceptualization involved a literature...
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Method of Decision-Making Logic Discovery in the Business Process Textual Data
PublicationGrowing amount of complexity and enterprise data creates a need for novel business process (BP) analysis methods to assess the process optimization opportunities. This paper proposes a method of BP analysis while extracting the knowledge about Decision-Making Logic (DML) in a form of taxonomy. In this taxonomy, researchers consider the routine, semi-cognitive and cognitive DML levels as functions of BP conceptual aspects of Resources,...
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Interactive Prototypes in Teaching User-Centred Design and Business Process Modelling
PublicationThis publication describes experiences gathered during the use of interactive prototyping in two areas: design of user interfaces for a touch screen information kiosk and interactive prototyping of business processes. Prototyping is promoted here as a technique useful for both visualizing design concepts and for stimulating communication within relevant teams. Developing interactive prototypes of use interfaces is discussed here...
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Quality system documentation of smes in process management framework
PublicationThe article presents elements of original methodology of process-oriented quality management system implementation to be applied in small organizations. The primary objective of the paper is to show process based documentation structure of a quality system and simple method of processes control description. Thus, guidelines for preparation of quality system documentation in process management framework, related research results...
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Business continuity management framework for Industry 4.0 companies regarding dependability and security of the ICT and ICS/SCADA system
PublicationThis chapter addresses a business continuity management (BCM) framework for the Industry 4.0 companies including the organizational and technical solutions, regarding the dependability and security of the information and telecommunication technology (ICT), and the industrial control system (ICS) / supervisory control and data acquisition (SCADA) system. These technologies and systems play nowadays important roles in modern advanced...
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Towards a process based management system for oil port infrastructure in context of insurance
PublicationThis article addresses selected methodological aspects of a process based management system based on analysis of hazards and threats and risk evaluation for an oil port infrastructure in context of insurance. The oil port terminal is regarded as important system of the critical infrastructure that require careful system oriented approach to deal with integrated aspects of environmental, safety and security management to reduce...
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Knowledge management in the IPv6 migration process
PublicationThere are many reasons to deploy IPv6 protocol with IPv4 address space depletion being the most obvious. Unfortunately, migration to IPv6 protocol seems slower than anticipated. To improve pace of the IPv6 deployment, authors of the article developed an application that supports the migration process. Its main purpose is to help less experienced network administrators to facilitate the migration process with a particular target...
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Building Dedicated Project Management Process Basing on Historical Experience
PublicationProject Management Process used to manage IT project could be a key aspect of project success. Existing knowledge does not provide a method, which enables IT Organizations to choose Project Management methodology and processes, which would be adjusted to their unique needs. As a result, IT Organization use processes which are not tailored to their specific and do not meet their basic needs. This paper is an attempt to fill this...
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Process management planning in ISO 9001 QMS of small companies.
PublicationPaper presents the key elements of process oriented methodology of ISO 9000 QMS implementation designed for SMEs. Particular attention has been paid to present simple documentation structure and its relation to the process approach to quality management.
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Business Risk Management in Times of Crises and Pandemics
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Improvement of Task Management with Process Models in Small and Medium Software Companies
PublicationSmall and medium software companies exhibit many special features that give reason for a dedicated approach to process improvement. They often cannot afford implementing maturity models or quality standards both in terms of time and money. Instead, they expect simpler solutions that can allow to run projects in more systematic and repeatable way, increase quality and knowledge management. In this paper, we present a method focused...
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Framework for RIDM within functional safety management process
PublicationThe functional safety management in life cycle is a complex process starting with identifying hazards and defining safety-related functions (SRFs) with risk assessment oriented at determining the safety integrity level. Another element of such life cycle is a verification of required SIL for designed safety-related system which implements safety function. Due to complexity of the problem, to overcome difficulties in safety-related...
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Business process modelling and simulation using formal experience record
PublicationZaproponowano modelowanie procesow biznesowych w oparciu o formalny zapis doswiadzcen. Przedtswiono softwerowa implementacje zaproponowego modelu.
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Entrepreneurial Orientation and Business Internationalisation Process: The Theoretical Foundations of International Entrepreneurship
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Modern methods of process management at healthcare facilities
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Aplication of theory of constraints thinking process in change management
PublicationW rozdziale przedstawiono schemat realizacji zmiany z wykorzystaniem metodologii zgodnego z Teorią Ograniczeń Logicznego Wnioskowania. Scharakteryzowano ponadto cel i zakres stosowania poszczególnych narzędzi Logicznego Wnioskowania w zarządzaniu zmianą. Zaprezentowano również zastosowanie Logicznego Wnioskowania w pokonywaniu kolejnych warstw oporu wobec zmian oraz omówiono rolę poszczególnych narzędzi w tym zakresie.
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Process management methodology for quality systems of small organizations
PublicationW artykule przedstawiono najważniejsze elementy metodyki wdrażania zorientowanych procesowo systemów zarządzania jakością wg normy ISO 9001. Zaprezentowano przykład struktury procesów systemu jakości oraz prosta metodę opisu procesów (przewodnik procesu). Omówiono założenia metodyki oraz wybrane sposoby nadzorowania procesów. W podsumowaniu wskazano korzyści płynące ze stosowania metody w małych organizacjach.
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Extension management of a knowledge base migration process to IPv6
PublicationThere are many reasons to deploy IPv6 protocol with IPv4 address space depletion being the most indisputable. Unfortunately, migration to IPv6 protocol seems slower than anticipated. To improve pace of the IPv6 deployment, authors of the article developed the two applications that supports the migration process. Their main purpose is to help less experienced network administrators facilitate the migration process with a particular...
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The impact of hydrological research, municipal authorities, and residents on rainwater management in Gdańsk (Poland) in the process of adapting the city to climate change
PublicationAim of the study The city of Gdańsk faces changing climatic conditions that result in a higher frequency of extreme weather events. In response to the increasingly frequent appearance of flash floods, scientific research was carried out on changes in the probability of the occurrence of maximum daily precipitation in Gdańsk. The purpose of this paper is to show the role of hydrological research (science), decisions of local authorities...
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Adapting new tools of urban freight management based on Gdynia’s dedicated delivery bays example – an analysis of the process
PublicationThe article presents an analysis of a process which ultimately helped Gdynia to designate pilot delivery sites in its downtown area using international experience. A verification was conducted of policy transfer theory and its practical implementation based on an URBACT Freight Tails project. While the choice of the solution was based on critical analysis of existing practical examples, it needed to be adapted to the local conditions...
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How can systems thinking help us in the COVID‐19 crisis?
PublicationThe COVID-19 pandemic outbreak remains one of the most influential events in the global economy over the recent years. While being primarily public health related, it has a tremendous impact on many other aspects, including business management. Many businesses were forced to introduce rapid changes to their business models in order to survive. The aim of this paper is to show the complexity and interrelations of changes triggered...
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Models of Information Systems Integration in CompaniesW : Information Systems Architecture and Technology : IT Models in Management Process
PublicationThis work indicates the need for supporting IT organizations with incident and change management IT tools. The work presents tche characteristics of a computer system for the comprehensive management of projects, wich can be used to resolve the issues of version management, releases and incidents.
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Lessons learned from developing an Industry 4.0 mobile process management system supported by Artificial Intelligence
PublicationResearch, development and innovation (RDI) projects are undertaken in order to improve existing, or develop new, more efficient products and services. Moreover, the goal of innovation is to produce new knowledge through research, and disseminating it through education and training. In this line of thinking, this paper reports and discusses the lessons learned from the undertaken project, regarding three areas: machine learning...
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Statistical process control in software project management : a way to transfer single incident-related knowledge into organizational knowledge
PublicationZaproponowano statystyczne podejście do procesu kontroli zarządzania projektami informatycznymi. Przedstawiono sposób zamiany wiedzy incydentalnej na wiedzę organizacyjną.
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Cost of Equity of Coal-Fired Power Generation Projects in Poland: Its Importance for the Management of Decision-Making Process
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High-quality academic teachers in business school. The case of The University of Gdańsk, Poland
PublicationThe Bologna process, the increasing number of higher education institutions, the mass education and the demographic problems make the quality of education and quality of the academic teachers a subject of wide public debate and concern. The aim of the paper is to identify the most preferred characteristics of a teacher working at a business school. The research problem was: What should a high-quality business school academic teacher...
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Knowledge management implementation in small and micro KIBS : A categorization
Publicationhe main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro...
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Crucial factors for improving the ISO 14001 environmental management system
PublicationThe practice of using environmental management systems (EMS) ISO 14001 at the organisational level indicates that the efficacy of such solutions depends on many factors, both endogenous and exogenous in nature. This article aims to identify the fac- tors that determine the opportunities for the improvement of EMS in organisations, the analysis of the relationship between the factors and the classification of the factors due to...
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Visual Management as the support in building the concept of continuous improvement in the enterprise
PublicationThe following article presents one of the selected tools of the Lean Management concept – visual management. This method enables enterprises to strengthen their process of continuous improvement. Due to the support of visual management, it is possible to manage information more effectively by the managerial board and to improve communication process within in the particular company. In the first part, the author describes the concept...
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Implementation of Business Processes in Smart Cities Technology
PublicationThe goal of the paper is to present the results of studies concerning the development of a method of implementation of business processes in Smart Cities systems. The method has been developed during studies carried out within the building of a Smart Cities system for Gdańsk, and is based on basic development project management mechanisms (drawing from best practices, and in particular from the RUP methodology) and business-oriented...
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Business Sentiment Analysis. Concept and Method for Perceived Anticipated Effort Identification
PublicationRepresenting a valuable human-computer interaction interface, Sentiment Analysis (SA) is applied to a wide range of problems. In the present paper, the researchers introduce a novel concept of Business Sentiment (BS) as a measurement of a Perceived Anticipated Effort (PAE) in the context of business processes (BPs). BS is considered as an emotional component of BP task contextual complexity perceived by a process worker after reading...
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Lean Startup as a New Way of Managing Technology Ventures Illustrated by the Example of Wlcome App
PublicationThe dot-com bubble in the 1990s made the technology industry aware that even excellent ideas backed by amazing teams are not sufficient to ensure a startup’s success. The biggest risk of startups is that they have to operate within many uncertainties, their market and customers are unknown, and their business model is not yet validated. Therefore, successful execution of such a venture requires a rigorous process that would validate...
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How can Systems Thinking Help Us Handling the COVID-19 Crisis?
PublicationPurpose: COVID-19 pandemic outbreak remains one of the most influential events in the global economy over the recent years. While being primarily public health-related, it has a tremendous impact on many other aspects, such as public transport, education, and business management. Many businesses were forced to introduce rapid changes to their business models in order to survive. The aim of this paper is to show the complexity and...
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Towards a Framework for Context Awareness Based on Textual Process Data
PublicationContext awareness is critical for the successful execution of processes. In the abundance of business process management (BPM) research, frameworks exclusively devoted to extracting context from textual process data are scarce. With the deluge of textual data and its increasing value for organizations, it be-comes essential to employ relevant text analytics techniques to increase the awareness of business process (BP) workers,...
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Test Design Patterns for Embedded Systems,
PublicationTest suites for embedded systems are typically created from scratch using dif- ferent, often inadequate methods. In consequence, industry branches dealing with software-intensive embedded systems have to cope with quality problems, even though test processes are particularly time-consuming and costly. Based on an evolving model-based testing methodology we introduce test design patterns for simplifying and accelerating...
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Information Logistics as a Paradigm
PublicationThis paper presents a paradigm-based approach to information logistics. The approach deals with extracting concepts specific to information logistics in categories typical to paradigms. The resulting description should be easily connected to complementary components which are based on other paradigms, e.g. business process management and information systems development. Empirical part aims at checking and enhancing features typical...