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Regional Labour Market and Tourist Enterprises in Malopolska
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Principles of TQM in tourist service's continuous improvement
PublikacjaNiniejszy rozdział ma na celu zaprezentowanie możliwych do realizacji form i kierunków doskonalenia usług turystycznych z wykorzystaniem kluczowych założeń koncepcji Kompleksowego Zarządzania Jakością (TQM) oraz wskazaniem kluczowej roli kierownictwa placówek turystycznych, w inicjowaniu doskonalenia jakości oferowanych usług. Uszczegółowieniu podstawowych kierunków doskonalenia jakości posłużyły kluczowe kryteria TQM, w odniesieniu...
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Analysis of Factors Influencing the Prices of Tourist Offers
PublikacjaTourism is a significant branch of many world economies. Many factors influence the volume of tourist traffic and the prices of trips. There are factors that clearly affect tourism, such as COVID-19. The paper describes the methods of machine learning and process mining that allow for assessing the impact of various factors (micro, mezzo and macro) on the prices of tourist offers. The methods were used on large sets of real data...
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e-Learning in Tourism Education
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Tourism Investment Gaps in Poland
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Tourism for older and disabled people
PublikacjaTourist offer for the older and disabled is getting wider. Many hotels and cities are adjusted to disabled people's needs, but there are not enough safe places for leisure, where they could be surrounded by nature. In comparison with cities - villages and small towns have very little to offer as far as tourism is concerned. This problem is noticed by small local communities that threat it as a chance for their economical development....
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Organizational Resilience in Hospitality and Tourism
PublikacjaAlthough ‘VUCA’ is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more valid. The VUCA world has become the new reality for business, specifically for hospitality and tourism organizations that are more vulnerable than any other sector due to the historically-recognized turbulent environment in which they operate. In this book, the authors present...
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The categorization of the tourist services quality perception determinants in hierarchical conception
PublikacjaW niniejszym rozdziale zaprezentowano kategoryzację determinant percepcji jakości usług turystycznych. Omówione zostały główne grupy oraz determinanty elementarne z wykorzystaniem ujęcia modeli hierarchicznych.
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E-learning in tourism and hospitality: A map
PublikacjaThe impact of information and communication technologies (ICT) on tourism and hospitality industries has been widely recognized and investigated as a one of the major changes within the domains in the last decade: new ways of communicating with prospective tourists and new ways of purchasing products arisen are now part of the industries’ everyday life. Poor attention has been paid so far to the role played by new media in education...
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The Relational Benefits and the Quality of Services in Tourism
PublikacjaIn a very competitive environment, it is highly important to identify the indicators that exert a major influence on customer satisfaction and loyalty. Based on the current relationship marketing concept of relational benefits (Gwinner, Gremler, Bitner, 1998; Hennig-Thurau, Gwinner, Gremler, 2002) and destination quality (Blazquez-Resino, Molina, Esteban-Talaya, 2015), a conceptual model was built. The present paper aims to analyse...
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Regenarative tourism – between theory and practice
PublikacjaPurpose: The aim of this article is to present a shift in thinking in terms of implementing the systems and practices needed to transition to a regenerative approach in tourism. The article aims to provide concrete ways to change thinking and move towards a regenerative paradigm in the tourism industry. Design/methodology/approach: This viewpoint paper defines regenerative tourism and explores its principles and the possibilities...
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The Tourist Attractiveness of Rural Spas on The Example of Przerzeczyn-Zdrój and Długopole-Zdrój
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Identification and classification model of the quality perception determinants and tourist services attributes
PublikacjaW niniejszym rozdziale zaprezentowano model identyfikacji oraz klasyfikacji zarówno determinant percepcji jakości jak i cech charakterystycznych dla usług turystycznych. Wykorzystano w tym celu zarówno cechy charakterystyczne dla usług dowolnego rodzaju zaadaptowane na potrzeby usług turystycznych jak i te które są specyficzne wyłącznie dla tej branży.
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A role of an Enterprise Identification Card in a building process of water tourist investments
PublikacjaAn essential element of a building process for water tourist investments in Poland is a document called the Enterprise Identification Card. It is required for the investments, which are classified according to the Regulation [1] as the ones that could potentially impact the environment. It is assumed that KIP is there to protect the environment against the excessive human interference and it just provides the guidelines regarding...
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IMPACT OF THE ORGANISATION OF MEGA SPORTING EVENTS ON SELECTED ELEMENTS OF THE TOURISM SECTOR
PublikacjaIntroduction. In the world-wide literature, there is no unanimity in the assessment of the impact of mega sporting events on the tourism sector. Therefore, the main purpose of this study was to quantify the impact of mega sporting events on changes in tourist inflow and the amount of expenditure incurred by visitors. Material and methods. In this study, an ex-post analysis of many different categories of mega sporting events was...
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Tourism in Apuseni Mountains (Romania) – A technical proposal
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Changes in air tourism to Tunisia in 2009–2018
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Museums of Gdansk - Tourism Products or Signs of Remembrance?
PublikacjaMuseum buildings constitute a significant element in the composition and functionality of contemporary cities. They are both their attractions and landmarks. The article presents a case study illustrating the relation between museum buildings and their location, as well as the showcased exhibition. The article aims at demonstrating the way in which those elements form a harmonious whole - a cultural tourism product affecting the...
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eVisa’s impacts on travel and tourism: the case of Turkey.
Publikacjahe purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.
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Spatial diversity of tourist function development: the municipalities of Poland’s West Pomerania province
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Borough Development Dependent on Agricultural, Tourism, and Economy Levels
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Knowledge Management for Managing Crisis in Tourism: Theoretical insights
PublikacjaCOVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the...
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When digital government matters for tourism: a stakeholder analysis
PublikacjaDespite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its...
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Linking Fashion and Tourism: From Body to Clothing and Lifestyle
PublikacjaThere are many profound links between fashion and tourism. This chapter provides a critical reflection, mainly from a philosophical, historical, and linguistic perspective, on the dynamic relationship and parallel evolution between these two sectors. It explains how their intercon nectedness form and mirror contemporary society. This chapter classifies the connections between the two, starting with the person, her body, and the...
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Fashion and Tourism: Parallel Stories of Two "Dream Marvels".
PublikacjaFashion and tourism are two social, cultural, and economic phenomena that have both numerous connections and surprising similarities. These are not new: they have been built and developed since the beginnings of tourism as a modern social phenomenon, emerged in Europe in the context of the industrial revolution. They consolidated in the first decades of the 21st century, in a context where both phenomena have completed their “mass”...
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Massive Open Online Courses (MOOCs) in hospitality and tourism
PublikacjaThe tourism industry, interesting and challenging, faces structural human resource problems such as skills shortages and staff turnover, seasonality and a high percentage of small to medium enterprises whose employees have limited time for training or education. Large tourism enterprises often span countries and continents, such as hotel chains, airlines, cruise companies and car rentals, where the employees need similar training...
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Evaluation of Sustainable Development of Tourism in Selected Cities in Turkey and Poland
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The Tourism Sector’s Development and Popularization of Sharing Economy. The Impact on Cooperation
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Current Practice of Global Bariatric Tourism—Survey-Based Study
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Application of design-thinking models to improve the quality of tourism services
PublikacjaThe paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities.
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Functional Components Enhancing Clients Attractiveness and Commercial Profitability of Internet Tourist-oriented Commercial Websites
PublikacjaTourism constitutes an important branch of economy in Mediterranean countries. Great number of people spend or are planning to spend their free time in the Mediterranean area. Extensive rentals of private apartments or houses for individual persons and their families as well as all kinds of services provided for tourists, in result, generate substantial economical incomes. Variety and diversity of offers of private accommodations...
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Physical activity of tourism and recreation students in terms of accressibility to open areas
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Examining Ownership Equity as a Psychological Factor on Tourism Business Failure Forecasting
PublikacjaThis paper examines ownership equity as a predictor of future business failure within the tourism and hospitality sectors. The main goals of this study were to examine which ratios are the most important for a tourism business failure forecasting model and how significant is the “total percentage of equity ownership by company directors” ratio compared with other ratios associated with the probability of bankruptcy. A stepwise...
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Assessment of the technological reliability of a hybrid constructed wetland for wastewater treatment in a mountain eco-tourist farm in Poland
PublikacjaThe aim of the present study was to assess the technological reliability of a domestic hybrid wastewater treatment installation consisting of a classic three-chambered (volume 6 m3) septic tank, a vertical flow trickling bed filled with granules of a calcinated clay material (KERAMZYT), a special wetland bed constructed on a slope, and a permeable pond used as a receiver. The test treatment plant was located at a mountain eco-tourist...
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Online representation of Switzerland as a tourism destination: An exploratory research on a Chinese microblogging platform
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Bariatric tourists. Foreign bariatric patients treated in Poland – a survey based study.
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Tourism Infrastructure Providing Access to Areas of Protected Landscape and Nature in Poland. Selected Examples
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Travel agents and destination management organizations: eLearning as a strategy to train tourism trade partners.
PublikacjaThis article offers an overview of the existing online courses run by national destination management organizations (DMOs) in order to better equip travel agents and tour operators in the sales activities of the tourism destinations. These online courses represent one of the B2B offers by DMOs and an interesting opportunity for travel agents, who are trying to find their identity and competitive advantage within the context of...
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Protection of historical heritage as part of the development of cultural tourism – a case study of the community of Kamieniec Ząbkowicki in Lower Silesia
PublikacjaBoth literature and economics show a changing approach to historical heritage. It is no longer seen as a resource that generates only high maintenance costs. Analyses of local government units (LGUs) show that historical heritage is a strength rather than a weakness. More and more often, it is considered in economic development strategies as an asset that creates new activities and functions, generates income, and creates jobs....
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Supporting study tours in the teaching of architectural heritage
PublikacjaStudy tours are a highly effective way to acquire knowledge. They improve students’ understanding of issues that otherwise may seem partly abstract to them. Presented in this article is the unique way in Poland in which support is given to the teaching of architectural heritage. It has been carried out continuously for almost 50 years in the Faculty of Architecture at Gdańsk University of Technology (FA-UT), Gdańsk, Poland, in...
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Effects of stents under asymmetric inflow conditions
PublikacjaW publikacji rozważano komputerowe modele stentów przy niesymetrycznych warunkach napływu i ich wpływ na naprężenia styczne na ściankach. Umożliwia to znajdowanie kształtów stentów, które są mniej wrażliwe na brak symetrii napływu. Zmiany kształtów arterii można wiązać ze zmianami charakterystyki przepływów takimi jak m.in. naprężenia styczne na ściankach, które zwiększają ryzyko restenozy. Posłużono się również pojęciem dyssypacji...
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Krajobraz wiejski i turystyka. Poszukiwanie równowagi pomiędzy widzeniem i wizerunkiem wsi
PublikacjaNajważniejszym składnikiem marki wsi jest krajobraz. Wizerunek wsi kreowany w turystyce i dostępny widok różnią się jednak coraz bardziej: przekaz reklamowy identyfikuje wieś z przyrodą oraz ciszą i spokojem; wieś realna stanowi, najczęściej dysharmonijną, mozaikę wiejsko-miejskiego zagospodarowania. Konfrontacja dostarczonego przez turystykę komunikatu z oglądanym krajobrazem podważa wiarygodność marki wsi, co stanowi zagrożenie...
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Direct use of point clouds in real-time interaction with the cultural heritage in pandemic and post-pandemic tourism on the case of Kłodzko Fortress
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Credibility of Business Operations via Internet: Customer Perspective
PublikacjaTourism plays an important role in economy of Mediterranean countries. Year after year, more and more people spend or like to spend their vacations (and money) in the Mediterranean region. Hiring private apartments or houses by individual persons for themselves and their families becomes more and more popular way of vacation arrangement and, in the result, constitutes an important factor of the countries' incomes. Versatile and...
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Fortifications of Hel Peninsula in Poland – history, preservation and contemporary adaptation.
PublikacjaThe Hel Peninsula fortifications are one of the largest and most interesting historic coastal fortification complexes in Poland. Built from the 1930s until demilitarisation at the end of the Cold War, they are now one of the biggest tourist attractions of the region. The article attempts to describe the history of their development, current state and selected problems related to their protection and adaptation for touristic purposes....
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Creating private and public value in data-related management projects: a cross-border case study from Switzerland and Italy
PublikacjaThe literature in the field of smart cities shows a continuous emphasis and interest in the topic of big data due to the extensive use of Information and Communication Technologies by public and private institutions within each city. There is undoubtedly value in big data: in data lie insights on the city, its stakeholders, citizens, products, and services. Challenges, though, lie in data’s variety, volume, and velocity, but also...
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A hybrid approach to optimization of radial inflow turbine with principal component analysis
PublikacjaEnergy conversion efficiency is one of the most important features of power systems as it greatly influences the economic balance. The efficiency can be increased in many ways. One of them is to optimize individual components of the power plant. In most Organic Rankine Cycle (ORC) systems the power is created in the turbine and these systems can benefit from effective turbine optimization. The paper presents the use of two kinds...
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Zagospodarowanie akwenów wodnych zgodnie z zasadami zrównoważonego rozwoju na przykładzie koncepcji otwarcia rekreacyjno-turystycznego drogi wodnej Górnej Wisły
PublikacjaW referacie przedstawiono kwestię istotności prawidłowego gospodarowania akwenami wodnymi. Analizie porównawczej poddano autorski projekt turystyczno-rekreacyjnego wykorzystania Górnej Wisły z zasadami zrównoważoianego rozwoju. Projekt ten zakładał zagospodarowanie akwenu wodnego na cele aktywności lokalnych mieszkańców i turystów co jest zgodne z planami rozwoju dróg wodnych w Polsce.
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Rola nowego tramwaju wodnego w Gdańsku
PublikacjaStreszczenie Tramwaj wodny – środek miejskiej komunikacji zbiorowej czy jednostka przewozów turystyczny? Identyfikacja, zestawienie i analiza czynników transportu nowopowstałej usługi przewozowej z komunikacją miejską i przewozem turystycznym tj. :cennik biletów, sposobu dystrybucji biletów, czasu przejazdu dostępności, przebieg trasy i częstotliwości kursowania. Wskazanie funkcji przewozowej tramwaju wodnego w Gdańsku.
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Foreign visitors from Visegrad countries with regard to road safety in Poland
PublikacjaIn the paper the authors present road safety situation in the Polish regions mostly visited by Czech, Slovakian and Hungarian tourists. These regions include Mazowieckie, Dolnoslaskie, Slaskie and Malopolskie voivodeships. After description of the regions and main touristic destinations for foreigners from Visegrad countries, a detailed road safety analysis performed for the period 2007-2012 is given. The paper ends with conclusions in...