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Search results for: SERVICE CENTRES
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Universal and contextualized public services: Digital public service innovation framework
PublicationIn view of the rising social and economic inequalities, public service delivery should be both universal, i.e. independent of the recipients' social or economic status, and contextualized, i.e. able to compensate for different local needs and conditions. Reconciling both properties requires various forms of innovations, chief among them innovations in digital public services. Building upon the four-stage model underpinning the...
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublicationThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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Service and service decomposition model - theoretical foundation of it service management
PublicationThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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The Touristification of Italian Historic City Centres: The Lesson for Central Europe about the Airbnb Eruption
PublicationThe unparalleled scale of the recent growth in tourism – the rise of the number of temporary visitors – could not have emerged without the impact on other socio‑economic aspects, namely, a change on the part of the destinations. Especially historic city centres are vulnerable to such an impact that could be manifested through diverse transformations of public space usage, housing market economics, availability of services, employment...
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Innovativeness and Competitiveness of Polish Service Enterprises Under the Conditions of Market Liberalization in the Central and Eastern Europe
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Video Cloud Services for Hospitals: Designing an End-to-End Cloud Service Platform for Medical Video Storage and Secure Access
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A concept of pusher - barge coupling device of two-segment ship for inland waterways and coastal service
PublicationW artykule przedstawiono założenia projektowe i koncepcję rozwiązania konstrukcyjnego oraz napędu i sterowania urządzenia sprzęgającego pchacz i barkę dwusegmentowego statku śródlądowego i przybrzeżnego. Zaprezentowane urządzenie umożliwia zarówno sztywne połączenie, jak i wzajemne kontrolowane wychylanie obu segmentów względem siebie, co w znacznym stopni zwiększa manewrowość, a tym samym bezpieczeństwo żeglugi, zwłaszcza na wąskich...
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Sustainable Consumer Behaviour in the Market of Cultural Services in Central European Countries: The Example of Poland
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Consumer Behaviour on the Market of Cultural Services in Developing Central European Countries: On the Example of Poland
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Evaluation of Mental Health Services Delivered Before and After the Introduction of Pilot Mental Health Centres in Poland Using Monitoring Indicators.
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Center for Scientific and Technical Information - Library Services for Business and Science at Wroclaw University of Technology
PublicationWroclaw University of Technology is situated in Lower Silesia – the dynamically developing region of Poland. Focusing on adopting its own offer to the market needs had been selected as a strategy. Due to that, a synergy effect has been achieved with the development of segments strategic for the region. The University is strongly oriented to cooperation with the economy and industry. One of the key initiatives was establishment...
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Sub-regional service centres in reality and regional planning in Poland = Podregionalne osrodki obsługi w sferze realnej i planowaniu regionalnym w Polsce
PublicationSub-regional centres are defined as towns where the services of the sub-regional level are concentrated. In Poland these are such services that can be located in several towns in a voivodeship (region), but not in every capital of a poviat (county). The transformation of civilization has influenced changes in Christaller’s model of settlement network, but re-gularities are still valid. Models derived from Christaller's Central...
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Medical tourism services and medical tourism destinations in Central and Eastern Europe - the opinion of Britons and Germans
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Security of Web Services
PublicationArtykuł przedstawia zagadnienia związane tematycznie z Web Services. W szczególności dotyczy problemów związanych z zapewniwniem poufności i integralności danych. Zdefiniowano model bezpieczeństwa Web Services integrujący trzy główne technologie: SOAP, UDDI, WSDL.
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From user satisfaction to customer loyalty: addressing economic values in user-centered design of on-line services
Publicationartykuł omawia czynniki ekonomiczne wpływające na satysfakcję użytkownika w usługach on-line, a zwłaszcza te, które wpłacają w dłuższej perspektywie na kształtowanie lojalności klienta w stosunku do dostawcy określonych usług on-line. Przeprowadzono oceny eksperckie oraz badania z udziałem użytkowników, które pozwoliły na wskazanie preferencji użytkowników odnośnie czynników ekonomicznych. wykazano, że czynnikiem krytycznych dla...
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Towards the industry 4.0: Have ICT services improved the position of Central and Eastern Europe in global production linkages?
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Number of BPO/SSC centers in selected business service centers in Poland
Open Research DataMost BPO/SSC centers are located in Warsaw (238). The next positions are taken by Kraków (217 units), Wrocław (169), Tricity (146), Katowice (102) and Poznań (102).
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Centro Europeo de la Solidaridad - Gdańsk. - [Europejskie Centrum Solidarności w Gdańsku]
PublicationPrezentacja projektu uhonorowanego I nagrodą w międzynarodowym konkursie architektonicznym na budynek Europejskiego Centrum Solidarności w Gdańśku.
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A New Era Is Beginning in Central and Eastern Europe: Information and Communication Technology Services Exceed Manufacturing in the Global Production Chain
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Service Science
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Service Business
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Dynamically configurable platform for service integration
PublicationW artykule opisano architekturę konfigurowalnego dynamicznie środowiska dla aplikacji zorientowanych na usługi, w szczególnosci na usługi webowe. Środowisko szkieletowe bazujace na specyfikacji OSGi dostarcza interfejsu, dzięki któremu zarzadzanie logika aplikacji nie wymaga jej ponownego uruchomienia. Opisano kluczowe problemy, które muszą być rozwiązane podczas wytwarzania tego typu rozwiązań. zaprezentowano sposób współpracy...
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SERVICE-ORIENTED CYBERSPACE FOR IMPROVING CYBERSECURITY
PublicationThe paper presents a cyberspace model where different categories of IT services are offered and used largely. A general cybersecurity policy is considered and the corresponding cybersecurity strategies are shown. The role of such technologies as: Internet of Things, Cloud Computing and Big Data is analyzed in order to improve the cybersecurity of a cyberspace. A new kind of service oriented cyberspace is proposed and its main properties...
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Simulation of the IT Service and Project Management Environment
PublicationThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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Interoperability Constraints in Service Selection Algorithms
PublicationIn Service Oriented Architecture, composite applications are developed by integration of existing, atomic services that may be available in alternative versions realizing the same functionality but having different Quality of Service (QoS) attributes. The development process requires effective service selection algorithms that balance profits and constraints of QoS attributes. Additionally, services operate in a heterogeneous environment,...
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KOALA Graph Theory Internet Service
PublicationKOALA has been created with the idea of C++ library templates, implementing a broad set of procedures in the fields of algorithmic graph theory and network problems in discreate optimization. During the C2NIWA project, a library has been greatly ectended, the code refactored and enclosed with the internet service available in the public repository of thr project. Today it contains interconnected educational materials in the form...
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Communication Networks in the Service of the Environmental Monitoring
PublicationIn the paper selected issues relating to communication networks in the services of the environmental monitoring (EM) have been described. It is divided into three main parts: introduction, wire and wireless networks. At the beginning of the basic definitions were explained. The wire part focuses on a plain old telephone service (POTS), an integrated services digital network (ISDN), a digital subscriber line (DSL) and a fiber-optic...
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THE IPV4 TO IPV6 MIGRATION OF APPLICATIONS AND SERVICE
PublicationThis article presents the problems related to IPv4 to IPv6 migration of applications supporting network services. It summarizes the needs of executing such migration. It shows the basic problems of automating the migration process, having defined the basic terms, i.e.: a network service, a network application. It shows a sample implementation of the automation of the migration process between IP technologies for selected network...
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Comparison and Analysis of Service Selection Algorithms
PublicationIn Service Oriented Architecture, applications are developed by integration of existing services in order to reduce development cost and time. The approach, however, requires algorithms that select appropriate services out of available, alternative ones. The selection process may consider both optimalization requirements, such as maximalization of performance, and constraint requirements, such minimal security or maximum development...
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Service Recommendation on WIKI-WS Platform
PublicationThe article presents the issues of recaommendation services for users. The commonly used solutions include known classes of recommendation systems and information about their area of use and the most frequently used algorithms. the issue of choosing the services has been described based on the Wiki-WS platform including a model of cooperation with the recommendation system. The conclusion from the analysis of the proposed model...
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Simplified algorithm for location service for the UMTS
PublicationPrzedstawiono uproszczony algorytm lokalizowania terminala ruchomego w systemie UMTS. Algorytm ten umożliwia wyznaczanie pozycji geograficznej terminala ruchomego bez znajomości różnic czasowych w synchronizacji stacji bazowych RTD (Relative Time Differences). Opisany został model symulacyjny oraz przedstawiono wyniki efektywności lokalizowania terminala ruchomego w środowisku tzw. złym miejskim. otrzymane rezultaty dowodzą, że...
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A service-oriented approach to the identification of IT Risk
PublicationArtykuł przedstawia ogólne podejście do identyfikacji ryzyka eksploatacji systemów informatycznych, które obejmuje bezpieczeństwo, ochronę, prywatność oraz uzależnienie. Podejście oparte jest na badaniu trybów awarii usług dostarczanych użytkownikom przez oprogramowanie. Identyfikacja ryzyka na podstawie przeglądu usług uzupełniana jest listami kontrolnymi wyprowadzonymi ze standardów, a także klasycznymi technikami analizy bezpieczeństwa...
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Shopping Centres - a Threat to Public Spaces?
PublicationObszary wewnętrznych przestrzeni pieszych w centrach handlowych stają się substytutami śródmiejskich przestrzeni publicznych miast. Mimo ich stylizacji architektonicznej na ulice handlowe nie spełniają takiej samej funkcji jak przestrzenie tradycyjne. Powoduje to zagrożenia związane ze wzrostem znaczenia konsumpcjonizmu i tworzenia zamkniętych przestrzeni prywatnych niedostępnych dla całego społeczeństwa. Mimo to mogą one być elementami...
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Grzegorz Zieliński dr inż.
PeopleAuthor of over 100 scientific publications (both in Polish and English) in the field of service management, entity improvement, including medical entities. Scientific and research interests include areas related to the maturity and excellence of enterprises in various aspects of their activities. He participated in research projects of the National Science Center and projects implemented by international consortia under the European...
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O szacowaniu centrum populacji określonego obszaru na przykładzie Polski / On estimating centre of population of a given territory. Poland’s case
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Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives
PublicationWhile previous research on Open Government Data (OGD) has primarily focused on reuse and adoption, this study aims to explore the implications of the Public Service Logic (PSL) and Public Service Motivation (PSM) dimensions in the context of OGD initiatives. This study is contextualized in Tanzania wherein the OGD initiatives are at an evolving stage. For the present study, the perspectives of the 15 public officials involved in...
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IT services management standards
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Green Lean in Services
PublicationThe study presents the basic aspects of the improvement of the company useing Green Lean concept. The authors refer to the basics of the concept, present its theoretical aspects together with a revew of possible actions to eliminate the green waste. All these considerations refer to the service activities of any kind in order to maintain holistic approach of the research.
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The Sense of Security of the Prison Service Offi cers
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History of the State Medical Rescue Service in Poland
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Medical Image Dataset Annotation Service (MIDAS)
PublicationMIDAS (Medical Image Dataset Annotation Service) is a custom-tailored tool for creating and managing datasets either for deep learning, as well as machine learning or any form of statistical research. The aim of the project is to provide one-fit-all platform for creating medical image datasets that could easily blend in hospital's workflow. In our work, we focus on the importance of medical data anonimization, discussing the...
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Service restoration in survivable networks under attacks
PublicationW artykule dokonano porównania jakości odtwarzania usług w przeżywalnych sieciach optycznych, uszkadzanych w wyniku awarii fizycznych oraz na skutek ataków. Przeanalizowano wariant ochrony ścieżek ('path protection') poprzez wyznaczane zawczasu ścieżki zabezpieczające. Z uwagi na NP-zupełność problemu optymalizacji doboru tras w przeżywalnych sieciach optycznych, zaproponowano efektywny algorytm heurystyczny SCNDP. Autorski symulator...
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Quality of service in optical burst switched networks
PublicationIn the paper analytical models of two service differentiation schemes for optical burst switched network: extended offset time based and PPS (Preemptive Priority Scheme) are revised. Also accordance of analytical models for those schemes is studied when complete class isolation is assumed. Furthermore authors introduce an analytical model which describes an effective degree of isolation when burst switched network employs both...
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Quality of service in optical burst switched networks
PublicationIn the paper analytical models of two service differentiation schemes for optical burst switched network: extended offset time based and PPS (Preemptive Priority Scheme) are revised. Also accordance of analytical models for those schemes is studied when complete class isolation is assumed. Furthermore authors introduce an analytical model which describes an effective degree of isolation when burst switched network employs both...
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New methods for location service in the WCDMA system
PublicationOpracowano dwie nowe metody lokalizowana terminala ruchomego w sieciach komórkowych opartych o szerokopasmowy interfejs radiowy WCDMA. Przedstawiono szczegółowy ich opis działania. Zaprezentowano model symulacyjny oraz wyniki badań symulacyjnych przydatności opracowanych metod dla potrzeb europejskiego systemu bezpieczeństwa E112.
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Influence of the jitter buffer on the quality of service VoIP.
PublicationVoIP (Voice over IP) is a modern service with enormous potential for yet further growth. It uses the already available and universally implemented IP transport platform. One significant problem, however, is ensuring the Quality of Service, abbreviated QoS. This paper addresses exactly that issue. In an extensive investigation the influence of jitter buffers on QoS is being examined in depth. Two implementations, namely a passive...
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Digital Public Service Innovation: Framework Proposal
PublicationThis paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart....
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Service-based Resilience for Embedded IoT Networks
PublicationEmbedded IoT networks are the backbone of safety-critical systems like smart factories, autonomous vehicles, and airplanes. Therefore, resilience against failures and attacks should be a prior concern already in their design stage. In this study, we introduce a service-based network model as an MILP optimization problem for the efficient deployment of a service overlay to the embedded network by meeting QoS and resilience requirements....
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Path Loss Modelling for Location Service Applications
PublicationThe aim of this paper is the path loss modeling for the radiolocation services in radiocommunication networks, particularly in cellular networks. The main results of the measurements obtained in the physical layer of the UMTS are introduced. A new method for the utilization of the multipath propagation phenomenon to improve the estimation of the distance between the mobile station (MS) and the base station (BS) is outlined. This...
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Distributed infrastructure of self-organizing service servers
PublicationThis paper presents an idea of creating distributed system consisting of autonomous self-organizing service providers. It shows a real implemented system allowing for dynamic service search without interaction with client based on the inter-servers communication. Moreover presented system can be easily enriched with new elements without the need for restarting already existing servers.