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Wyniki wyszukiwania dla: SERVICE QUALITY
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Structural and Temporal Topic Models of Feedbacks on Service Quality – A Path to Theory Development?
PublikacjaThere is growing interest in applying computational methods in analysing large amount of data without sacrificing rigour in Information Systems research. In this paper, we demonstrate how the use of structural and temporal topic modelling can be employed to produce insights of both theoretical and practical importance from the analysis of textual comments on the quality of services in hospitals. As a first step, we revealed the...
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Influence of the jitter buffer on the quality of service VoIP.
PublikacjaVoIP (Voice over IP) is a modern service with enormous potential for yet further growth. It uses the already available and universally implemented IP transport platform. One significant problem, however, is ensuring the Quality of Service, abbreviated QoS. This paper addresses exactly that issue. In an extensive investigation the influence of jitter buffers on QoS is being examined in depth. Two implementations, namely a passive...
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Impact of SDN Controller’s Performance on Quality of Service
PublikacjaSoftware Defined Networking is a paradigm in network architecture; that is quickly becoming commonplace in modern telecommunication systems. It facilitates network customization for the requirements of different applications and simplifies the implementation of new services. Since its proposal, a significant evolution in its functionality has occurred. However, this development brought along problems of efficiency and performance,...
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Quality of service in optical burst switched networks
PublikacjaIn the paper analytical models of two service differentiation schemes for optical burst switched network: extended offset time based and PPS (Preemptive Priority Scheme) are revised. Also accordance of analytical models for those schemes is studied when complete class isolation is assumed. Furthermore authors introduce an analytical model which describes an effective degree of isolation when burst switched network employs both...
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Quality of service in optical burst switched networks
PublikacjaIn the paper analytical models of two service differentiation schemes for optical burst switched network: extended offset time based and PPS (Preemptive Priority Scheme) are revised. Also accordance of analytical models for those schemes is studied when complete class isolation is assumed. Furthermore authors introduce an analytical model which describes an effective degree of isolation when burst switched network employs both...
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Evaluation of IEEE 802.11E extensions for quality of service
PublikacjaZaprezentowano założenia wersji "e" standardu 802.11, wspierającej obsługę zróżnicowanych, pod względem potrzeb QoS, strumień ruchu. Przeprowadzono różnorodne badania symulacyjne dla opcji EDCF oraz HCF tego standardu. Wskazano na mankamenty oraz zalety nowych rozwiązań.
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A framework of open government data (OGD) e-service quality dimensions with future research agenda
PublikacjaPurpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions...
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Quality of Service in ASON/GMPLS Network with Hierarchical Control Plane Structure
PublikacjaThe paper presents the problem of quality of service for hierarchical control plane structure of Automatically Switched Optical Network (ASON) utilizing Generalized Multi-Protocol Label Switching (GMPLS). The approach is implemented to control the multidomain network with required quality of service, in a use case of incomplete domain network information. The authors examine different factors, including resource reservation algorithms...
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Quality of service games in an IEEE 802.11 ad hoc wireless LAN
PublikacjaW pracy wykazano, że gdy wymaganie na minimalną przepływnośc stacji przekracza wielkość wyznaczoną przez punkt optimum w sensie Pareto, okazjonalna egoistyczna konfiguracja MAC pozwala stacjom uczestniczyć w grze typu kolejkowego, w której wypłatą jest uzyskana przepływność. Zaprezentowano przykładowe scenariusze takiej gry oraz dokonano jej analizy przy pomocy modelu gry stochastycznej, wykazując istnienie punktu równowagi oraz...
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The Maturity Level of Quality Management and Medical Service Improvement by Wielkopolska District Hospitals
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Multipath routing for quality of service differentiation and network capacity optimization in broadband low-earth orbit systems
PublikacjaThis paper shows the importance of employing multiple different paths for routing in Inter-Satellite Link (ISL) networks in broadband Low-Earth Orbit (LEO) satellite systems. A theoretical analysis is presented and a routing concept is proposed to demonstrate three facts that make multipath routing especially important in broadband LEO networks: (1) differences in the propagation delays have a much greater impact on end-to-end...
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Methods of quality assessment and analysis of data given in customer service process on example of selected urban communication organization - result of research 2016
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Interoperability Constraints in Service Selection Algorithms
PublikacjaIn Service Oriented Architecture, composite applications are developed by integration of existing, atomic services that may be available in alternative versions realizing the same functionality but having different Quality of Service (QoS) attributes. The development process requires effective service selection algorithms that balance profits and constraints of QoS attributes. Additionally, services operate in a heterogeneous environment,...
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New Tool for Examining QoS in the VToIP Service
PublikacjaThis paper is dedicated to the subject of measuring QoS in the Video Telephony over IP (VToIP) service. QoS measurement models in general and then models designed specifically for measuring QoS in the VToIP service are presented. A new numerical tool for examining the quality of VToIP video streams VToIP is described. The tool’s functionality is then put to the test in a number of analysis scenarios. The results and insights gained...
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Minimising the Churn Out of the Service by Using a Fairness Mechanism
PublikacjaThe paper proposes an algorithm of bandwidth distribution, ensuring fairness to end-users in computer networks. The proposed algorithm divides users into satisfied and unsatisfied users. It provides fairness in terms of quality of experience (QoE) for satisfied users and quality of service (QoS) for unsatisfied users. In this paper, we present detailed comparisons relevant to service providers to show the advantages of the proposed...
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Extending Service Selection Algorithms with Interoperability Analysis
PublikacjaApplication development by integration of existing, atomic services reduces development cost and time by extensive reuse of service components. In Service Oriented Architecture, there exist alternative versions of services supplying the same functionality but differing in Quality of Service (QoS) attributes, which enables developers to select services with optimal QoS. Existing algorithms of service selection focus on the formal...
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Evaluation of Workflow Runtime Platforms in Service Composition
PublikacjaTypically, workflow applications are constructed from basic functionalities that may be realized by alternative services deployed in heterogeneous runtime platforms. Depending on workflow structure and selection of services, the applications differ in attributes such as price, Quality of Service (QoS) and others. In the paper, we propose a method of evaluation of workflow runtime platforms using Data Envelopment Analysis. We present...
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Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives
PublikacjaWhile previous research on Open Government Data (OGD) has primarily focused on reuse and adoption, this study aims to explore the implications of the Public Service Logic (PSL) and Public Service Motivation (PSM) dimensions in the context of OGD initiatives. This study is contextualized in Tanzania wherein the OGD initiatives are at an evolving stage. For the present study, the perspectives of the 15 public officials involved in...
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Design of a Multidomain IMS/NGN Service Stratum
PublikacjaThe paper continues our research concerning the Next Generation Network (NGN), which is standardized for delivering multimedia services with strict quality and includes elements of the IP Multimedia Subsystem (IMS). A design algorithm for a multidomain IMS/NGN service stratum is proposed, which calculates the necessary CSCF servers CPU message processing times and link bandwidths with respect to the given maximum values of mean...
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Path Loss Modelling for Location Service Applications
PublikacjaThe aim of this paper is the path loss modeling for the radiolocation services in radiocommunication networks, particularly in cellular networks. The main results of the measurements obtained in the physical layer of the UMTS are introduced. A new method for the utilization of the multipath propagation phenomenon to improve the estimation of the distance between the mobile station (MS) and the base station (BS) is outlined. This...
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Determining QoS in the Video Telephony Service in an IP Environment
PublikacjaIP networks are indispensable nowadays. They are among the most efficient platforms. The constantly growing number of users and new services in these networks - the largest being the Internet - requires a good quality of any application used.Determining the QoS in real-time services is particularly important. This work is dedicated to exactly this aspect of the real-time service Video Telephony over IP (VToIP). First, the ITU-T...
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Criteria for evaluation and selection of the best offer for the Contract Engineer service
PublikacjaThe purpose of the legal regulations regarding public procurement in EU countries is to ensure effective funds' spending. When assessing and selecting the best offer, the contracting entities have at their disposal many different criteria, including non-price criteria. Their proper selection and application is necessary to ensure the high quality of the ordered product, delivery or service. Making an order for intellectual services,...
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Radio Link Measurement Methodology for Location Service Applications
PublikacjaThe aim of this paper is the methodology of measurements executed in a radio link for the realization of radiolocation services in radiocommunication networks, particularly in cellular networks. The main results of the measurements obtained in the physical layer of the universal mobile telecommunications system (UMTS) are introduced. A new method for the utilization of the multipath propagation phenomenon to improve the estimation...
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Performance Models of a Multidomain IMS/NGN Service Stratum
PublikacjaThis paper quantifies call processing performance (CPP) of a multidomain IMS/NGN architecture, which was proposed to deliver current and future telecommunication services with strict quality requirements, independently of the transport network technologies. A realistic simulation model is used as a reference for evaluation of the analytical results, in which vari-ous types of queuing systems are applied to model the opera-tion...
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Assessment of Environmental Loads in the Life Cycle of a Retail and Service Building
PublikacjaIn order to achieve the European Union’s climate and energy goals, investments are required, mainly in the areas of energy efficiency, renewable energy sources and infrastructure. Buildings are responsible for almost half of total energy consumption, and nearly 80% of them are energy and ecologically inefficient. The policy of European countries is increasingly more focused on facilities with the highest potential in the areas...
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Prioritising national healthcare service issues from free text feedback – A computational text analysis & predictive modelling approach
PublikacjaPatient experience surveys have become a key source of evidence for supporting decision-making and continuous quality improvement within healthcare services. To harness free-text feedback collected as part of these surveys for additional insights, text analytics methods are increasingly employed when the data collected is not amenable to traditional qualitative analysis due to volume. However, while text analytics techniques offer...
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Comparison of selected algorithms for scheduling workflow applications with dynamically changing service availability
PublikacjaThis paper compares the quality and execution times of several algorithms for scheduling service based workflow applications with changeable service availability and parameters. A workflow is defined as an acyclic directed graph with nodes corresponding to tasks and edges to dependencies between tasks. For each task, one out of several available services needs to be chosen and scheduled to minimize the workflow execution time and...
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Interworking and Cross-layer Service Discovery Extensions for IEEEE802.11s Wireless Mesh Standard
PublikacjaWith the rapid popularization of mobile end-user electronic devices wireless network technologies begin to play a crucial role as networks access technologies. While classic point-to-multipoint wireless access systems, based on fixed infrastructure of base stations providing access to clients, remain the main most popular solution, an increasing attention is devoted to wireless mesh systems, where each connecting client can extend...
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Service and service decomposition model - theoretical foundation of it service management
PublikacjaThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Performance Evaluation of a Multidomain IMS/NGN Network Including Service and Transport Stratum
PublikacjaThe Next Generation Network (NGN) architecture was proposed for delivering various multimedia services with guaranteed quality. For this reason, the elements of the IP Multimedia Subsystem (IMS) concept (an important part of 4G/5G/6G mobile networks) are used in its service stratum. This paper presents comprehensive research on how the parameters of an IMS/NGN network and traffic sources influence mean Call Set-up Delay (E(CSD))...
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Service and Path Discovery Extensions for Self-forming IEEE 802.11s Wireless Mesh Systems
PublikacjaWith the rapid growth of the quantity and capabilities of end-user electronic devices, both stationary and mobile, they are employed in increasing number of applications. In this situation, wireless network technologies begin to play a crucial role as networks access technologies, as cable-based solutions tend to be of limited utility in case of easily portable or mobile devices. Resulting development of wireless technologies reached...
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A novel genetic approach to provide differentiated levels of service resilience in IP-MPLS/WDM networks
PublikacjaThis paper introduces a novel class-based method of survivable routing for connection-oriented IP-MPLS/WDM networks, called MLS-GEN-H. The algorithm is designed to provide differentiated levels of service survivability in order to respond to varying requirements of end-users. It divides the complex problem of survivable routing in IP-MPLS/WDM networks into two subproblems, one for each network layer, which enables finding the...
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Application of design-thinking models to improve the quality of tourism services
PublikacjaThe paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities.
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Quality Expectations of Mobile Subscribers
PublikacjaMobile systems, by nature, have finite resources. Radio spectrum is limited, expensive and shared between many users and services. Mobile broadband networks must support multiple applications of voice, video and data on a single IP-based infrastructure. These converged services each have unique traffic holding and quality requirements. A positive user experience must be obtained through efficient partitioning of the available wireless...
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Usability and relational factors in user-perceived quality of online services
PublikacjaThe purpose of this paper is to identify the key determinants of con-sumer-perceived usability of online service websites and their impact on e-loyalty potential, expressed by customer’s willingness to return and to recommend the website to others. In this experimental usability study fifteen video-recorded users performed specific tasks in financial, travel and health online service websites. After completing the tasks users filled...
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Research on Quality Requirements of Data Transmission Services in RSMAD
PublikacjaThe paper presents a results and analysis of research of the quality of service requirements (defined by the QoS attributes) for imaging data transmission services using Radio System for Monitoring and Acquisition of Data from Traffic Enforcement Cameras (in short RSMAD). The paper also presents and discusses results of test on the impact of the size of photos from traffic enforcement cameras on the average transmission time. These...
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Quality Parameters in IMS/NGN Networks
PublikacjaThe Next Generation Network (NGN) architecture, including elements of the IP Multimedia Subsystem (IMS) concept, is a proposition of a telecommunication network dedicated to the needs of current and future information society. The main goal of NGN is to provide Quality of Service (QoS), for which proper network design is necessary with respect to among others standardized call processing performance parameters, including expected...
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Cellular network quality evaluation at a university campus on the eve of 5G
PublikacjaThanks to the availability of mobile devices and the spread of broadband access around the world, the number of network users continues to grow. This has raised user awareness when it comes to the quality of content they consume. Many service providers and operators focus on monitoring QoN (Quality of Network) and QoS (Quality of Service) parameters, particularly those influenced by bandwidth and latency. However, for most end-users,...
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Simulation of the IT Service and Project Management Environment
PublikacjaThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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SERVICE-ORIENTED CYBERSPACE FOR IMPROVING CYBERSECURITY
PublikacjaThe paper presents a cyberspace model where different categories of IT services are offered and used largely. A general cybersecurity policy is considered and the corresponding cybersecurity strategies are shown. The role of such technologies as: Internet of Things, Cloud Computing and Big Data is analyzed in order to improve the cybersecurity of a cyberspace. A new kind of service oriented cyberspace is proposed and its main properties...
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Comparison and Analysis of Service Selection Algorithms
PublikacjaIn Service Oriented Architecture, applications are developed by integration of existing services in order to reduce development cost and time. The approach, however, requires algorithms that select appropriate services out of available, alternative ones. The selection process may consider both optimalization requirements, such as maximalization of performance, and constraint requirements, such minimal security or maximum development...
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THE IPV4 TO IPV6 MIGRATION OF APPLICATIONS AND SERVICE
PublikacjaThis article presents the problems related to IPv4 to IPv6 migration of applications supporting network services. It summarizes the needs of executing such migration. It shows the basic problems of automating the migration process, having defined the basic terms, i.e.: a network service, a network application. It shows a sample implementation of the automation of the migration process between IP technologies for selected network...
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Service Recommendation on WIKI-WS Platform
PublikacjaThe article presents the issues of recaommendation services for users. The commonly used solutions include known classes of recommendation systems and information about their area of use and the most frequently used algorithms. the issue of choosing the services has been described based on the Wiki-WS platform including a model of cooperation with the recommendation system. The conclusion from the analysis of the proposed model...
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KOALA Graph Theory Internet Service
PublikacjaKOALA has been created with the idea of C++ library templates, implementing a broad set of procedures in the fields of algorithmic graph theory and network problems in discreate optimization. During the C2NIWA project, a library has been greatly ectended, the code refactored and enclosed with the internet service available in the public repository of thr project. Today it contains interconnected educational materials in the form...
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Communication Networks in the Service of the Environmental Monitoring
PublikacjaIn the paper selected issues relating to communication networks in the services of the environmental monitoring (EM) have been described. It is divided into three main parts: introduction, wire and wireless networks. At the beginning of the basic definitions were explained. The wire part focuses on a plain old telephone service (POTS), an integrated services digital network (ISDN), a digital subscriber line (DSL) and a fiber-optic...
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Service-based Resilience for Embedded IoT Networks
PublikacjaEmbedded IoT networks are the backbone of safety-critical systems like smart factories, autonomous vehicles, and airplanes. Therefore, resilience against failures and attacks should be a prior concern already in their design stage. In this study, we introduce a service-based network model as an MILP optimization problem for the efficient deployment of a service overlay to the embedded network by meeting QoS and resilience requirements....
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Distributed infrastructure of self-organizing service servers
PublikacjaThis paper presents an idea of creating distributed system consisting of autonomous self-organizing service providers. It shows a real implemented system allowing for dynamic service search without interaction with client based on the inter-servers communication. Moreover presented system can be easily enriched with new elements without the need for restarting already existing servers.
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Digital Public Service Innovation: Framework Proposal
PublikacjaThis paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart....
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Dynamically configurable platform for service integration
PublikacjaW artykule opisano architekturę konfigurowalnego dynamicznie środowiska dla aplikacji zorientowanych na usługi, w szczególnosci na usługi webowe. Środowisko szkieletowe bazujace na specyfikacji OSGi dostarcza interfejsu, dzięki któremu zarzadzanie logika aplikacji nie wymaga jej ponownego uruchomienia. Opisano kluczowe problemy, które muszą być rozwiązane podczas wytwarzania tego typu rozwiązań. zaprezentowano sposób współpracy...
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Simplified algorithm for location service for the UMTS
PublikacjaPrzedstawiono uproszczony algorytm lokalizowania terminala ruchomego w systemie UMTS. Algorytm ten umożliwia wyznaczanie pozycji geograficznej terminala ruchomego bez znajomości różnic czasowych w synchronizacji stacji bazowych RTD (Relative Time Differences). Opisany został model symulacyjny oraz przedstawiono wyniki efektywności lokalizowania terminala ruchomego w środowisku tzw. złym miejskim. otrzymane rezultaty dowodzą, że...