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Search results for: KNOWLEDGE MANAGEMENT,CRISIS MANAGEMENT,TOURISM,THEORETICAL FRAMEWORK
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Knowledge Management for Managing Crisis in Tourism: Theoretical insights
PublicationCOVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the...
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Knowledge management and disaster management in tourism industry
PublicationPurpose – This conceptual paper aims to present the results of the literature analysis devoted to the application of knowledge management and its processes in the situation of a crisis caused by a natural disaster. On the basis of the analysed papers, the theoretical model linking knowledge management and crisis management for the tourism industry has been proposed. Findings - The proposed theoretical model presents the role of...
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Knowledge management in SMEs - theoretical considerations.
PublicationThe purpose of this chapter is to present an analysis of knowledge management concept with regard to small and medium-sized enterprises. It is aimed to propose an overview for SMEs to apply this above-mentioned concept. This overview can be used by managers and owners of SMEs to introduce knowledge management into their organizational structures.
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Knowledge management and knowledge security—Building an integrated framework in the light of COVID‐19
PublicationAbstract. This paper presents a framework of knowledge risk management in the face of the COVID-19 crisis, derived from the literature on knowledge management, knowledge security and COVID-19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in various organizational contexts. However, with increasing threats related...
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Knowledge and information management in contemporary organizations - theoretical considerations
PublicationW artykule zaprezentowano teoretyczne rozważania dotyczące wiedzy oraz zarządzania wiedzą we współczesnych organizacjach. Podkreślono w nim rolę zarządzania wiedzą jako źródła przewagi konkurencyjnej, a także zamieszczono pewne wytyczne odnośnie wprowadzania zarządzania wiedzą w organizacji.
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Managing knowledge in a tourism crisis: case study from Poland
PublicationPurpose: This study deals with a tourism organisation from Poland, which experienced not only the COVID-19 pandemic, but also the close war situation in Ukraine which caused a significant decrease in tourist traffic and revenues. Since, based on the literature, knowledge management can be useful for crisis management, this study aims to explore the role and usefulness of KM during crisis situations in tourism. Methodology: Qualitative...
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The impact of knowledge risk management on sustainability
PublicationPurpose The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizational sustainability and the role of innovativeness and agility in this relationship. Methodology The study presents the results of a quantitative survey performed among 179 professionals from knowledge-intensive organizations dealing with knowledge risks and their management in organizations. Data included in this study are...
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TQM tools in crisis management
PublicationThe current article is concerned with basic aspects connected with improvement of crisis management activities employed by economic operators. The work presents the crisis management model with its fundamental phases and identifies TQM tools that might be applied in all of these phases. The analysis included in the work has been supported with research conducted on companies located in northern Poland
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Wykorzystanie słabych sygnałów, foresightu i ciągu zarządzania strategicznego w konfiguracji biznesu przyszłości
PublicationBurzliwość współczesnego otoczenia wyostrza zagadnienie przystosowania prowadzonej działalności gospodarczej do funkcjonowania w przyszłości. Do osiągnięcia sukcesu w biznesie przyszłości przyczynić się może wykorzystanie dostępnej już obecnie wiedzy. Na szczególną uwagę zasługuje teoria słabych sygnałów, metoda foresight oraz ciąg zarządzania strategicznego, które w połączeniu umożliwiają wypracowanie stanowiska w sprawie kształtu...
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Knowledge management in the processes of project requirements analysis
PublicationAuthors, based on one of popular software project management methods as RUP fo-cused on one of most important discipline in project management as requirements management. Authors decomposed the role of the business analyst and present methodological and realizational processes of knowledge managament in traditional and applied sources of knowledge tied with this role. An experiment was conducted in four project teams of all sizes,...
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Mapping knowledge risks: towards a better understanding of knowledge management
PublicationThis conceptual paper aims to identify, present, and analyze potential knowledge risks organizations might face. With the growing complexity of organizational environments and the plethora of new knowledge risks emerging, this critical but under-researched field of knowledge management (KM) deserves closer attention. The study is based on a critical analysis of the extant literature devoted to knowledge risks, discusses potential...
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Innovation and Knowledge Management in the SME Sector and the Role of Normative Management Systems
PublicationThe article presents deliberations related to importance and specificity of innovation activities in small and medium-sized enterprises. Basing on results of the research the characteristics of the SMEs concerning process related and organizational innovation has been determined. Interrelations between innovation activities and knowledge management within the framework of normative management systems have been emphasized.
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Knowledge management implementation in small and micro KIBS : A categorization
Publicationhe main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro...
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Knowledge Risk Management in Organizations
PublicationPurpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are increasingly related to knowledge which, in turn, underlines the need for an updated...
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Knowledge Management and Resilience in SMEs Sector
PublicationPurpose: The aim of this paper is to investigate the role of resilience in surviving major disruptions, such as pandemic or war. This problem is especially vital for small and medium-sized enterprises (SMEs), as they often lack both resources needed for survival during prolonged economic hardship and knowledge management (KM) practices which are useful for developing the necessary business resilience. Methodology: The paper uses...
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Application of Semantic Knowledge Management System in Selected Areas of Polish Public Administration
PublicationThis paper describes an application of semantic technologies and knowledge management systems in chosen areas of Polish public administration. Short analyses of crisis management and EU policy coordination processes are presented. An architecture of a knowledge management system with interfaces using controlled natural language is proposed. A lot of examples are shown that prove a usefulness of semantic knowledge management and...
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Knowledge management in SMEs – selected issues.
PublicationThe success of a small or medium-size enterprise might be dependent on the way in which this company manages its knowledge. With limited access to other resources like land, capital or labor force, the access to knowledge and its effective application might become a source of competitive advantage for an SME. It is confirmed that organizations, which successfully implement the concept of knowledge management might achieve better...
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Emergent approach to Knowledge Management by Small Companies: multiple case-study research
PublicationPurpose: The aim of this paper is to examine knowledge management approach followed by small companies on the example of firms from the knowledge-intensive business services (KIBS) sector. Design/methodology/approach: The study is based on the results of a qualitative survey involving 12 owners and managers of small companies operating in the KIBS sector. The survey uses the case study method. Findings: The findings confirm that...
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A Comprehensive Investigation of Knowledge Management Publications
PublicationRecent trends in knowledge management (KM) have increasingly indicated a lack of agreement, integration and classification between different KM domains. As such, experts are inadequately equipped when attempting to classify KM into their specific areas that could effectively contribute to a technocratic approach behind the organizational strategy. This paper illustrates a method of classifying KM publications by using a scheme...
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Travel agents and destination management organizations: eLearning as a strategy to train tourism trade partners.
PublicationThis article offers an overview of the existing online courses run by national destination management organizations (DMOs) in order to better equip travel agents and tour operators in the sales activities of the tourism destinations. These online courses represent one of the B2B offers by DMOs and an interesting opportunity for travel agents, who are trying to find their identity and competitive advantage within the context of...
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Quality system documentation of smes in process management framework
PublicationThe article presents elements of original methodology of process-oriented quality management system implementation to be applied in small organizations. The primary objective of the paper is to show process based documentation structure of a quality system and simple method of processes control description. Thus, guidelines for preparation of quality system documentation in process management framework, related research results...
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Theoretical and Architectural Framework for Contextual Knowledge Bases
PublicationThe paper presents the approach aimed at building modularized knowledge bases in a systematic, context-aware way. The paper focuses on logical modeling of such knowledge bases, including an underlying SIM metamodel. The architecture of a comprehensive set of tools for knowledge-base systems engineering is presented. The tools enable an engineer to design, create and edit a knowledge base schema according to a novel context approach...
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Odpowiedzialny biznes- modna koncepcja czy odrodzenie wartości?
PublicationOpracowanie porządkuje wiedzę na temat koncepcji społecznej odpowiedzialności biznesu oraz jej specyfiki w kontekście małych i średnich przedsiębiorstw. Omówione zostały różnice pomiędzy zastosowaniem CSR w dużych organizacjach i w MŚP, ze szczególnym uwzględnieniem przedsiębiorstw polskich. Predyspozycje do zaangażowania społecznego przedsiębiorcy przedstawione zostały na kilku modelach teoretycznych, a konkretne przykłady dobrych...
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Overview of Knowledge Management in Occupational Safety, Health, and Ergonomics
PublicationOccupational safety, health, and ergonomics (OSHE) are strategic pillars of contemporary organizations. In order to provide safer workplace, it is vital to manage the organizational knowledge, so that effective decision making along with absolute compliance to standards can be executed. The critical challenge for OSHE in modern industry is management of existing individual knowledge (experience), structure knowledge, and organizational...
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Service and service decomposition model - theoretical foundation of it service management
PublicationThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Experience-Oriented Knowledge Management for Internet of Things
PublicationIn this paper, we propose a novel approach for knowledge management in Internet of Things. By utilizing Decisional DNA and deep learning technologies, our approach enables Internet of Things of experiential knowledge discovery, representation, reuse, and sharing among each other. Rather than using traditional machine learning and knowledge discovery methods, this approach focuses on capturing domain’s decisional events via Decisional...
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Knowledge Management Challenges in Collaborative Design of a Virtual Call Centre
PublicationThis paper presents the analysis of knowledge management issues for an user interface consulting project relevant during the development of a Virtual Call Centre. Experiences gathered by the team of designers and team of usability consultants have been described and evaluated from the knowledge management viewpoint. A concept of a knowledge-based system, potentially supporting usability consulting in subsequent IT projects has...
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Knowledge management in the IPv6 migration process
PublicationThere are many reasons to deploy IPv6 protocol with IPv4 address space depletion being the most obvious. Unfortunately, migration to IPv6 protocol seems slower than anticipated. To improve pace of the IPv6 deployment, authors of the article developed an application that supports the migration process. Its main purpose is to help less experienced network administrators to facilitate the migration process with a particular target...
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Polish Academic Libraries in the Face of the Covid-19 Pandemic: Crisis Management and Communication within the Organisation
PublicationThe developing SARS-CoV-2 coronavirus pandemic, which was announced in March 2020, has had a significant impact on the activities of universities and their academic libraries. The article aims to present the activities of academic libraries at the time of introducing restrictions on their activities and closing for several months to users and reformulating the services they provide, on the example of the Library of the Gdańsk University...
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Critical Success Factors for Knowledge Management in SMEs in the KIBS Sector
PublicationThe purpose of this paper is to examine knowledge management practices and critical success factors (CSFs) for their introduction in small and medium-sized enterprises (SMEs) in the knowledge-intensive business services (KIBS) sector. Methodology: The paper is based on the results of an exploratory qualitative survey involving owners and managers of small and medium-sized companies operating in the KIBS sector. In the survey, eight...
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
PublicationThe purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...
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Model of management of knowledge bases in the information technology evaluation environment
PublicationThe paper presents the model of management of knowledge bases in multi-agent system for evaluation of information technologies (IT_MAS). Such system is being developed in Gdansk Uni-versity of Technology by Information Technology Management Team. Multi-agent system is supposed to support manager level specialists during decision processes when there is identified need to buy or change any information technology. The main goal of...
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Collective creativity in management science
PublicationPurpose: The purpose of this paper is to establish the current state of knowledge on collective creativity in management science on the basis of a systematic literature review. Methodology: A systematic review was performed based on the three-step SPL procedure proposed by Tranfield et al. (2003). Two databases (Scopus and Web of Science) were searched electronically up until March 2022. Based on the secondary data a literature...
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A Note on Knowledge Management Education: Towards Implementing Active Learning Methods
PublicationKnowledge Management as an area of education is still a big challenge for teachers and practitioners. Nevertheless, there are several useful teaching methods in active education, especially oriented towards courses where innovation and delivering dynamic knowledge are critical. The goal of the paper is to present and discuss criteria relevant in the selection of active educational methods supporting knowledge management courses....
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Knowledge-based functional safety management using ProSIL software
PublicationIn the article the ProSIL software for computer aided functional safety management is presented. The software consists of three modules for the determination of the required SIL level (ProSILen) and verification of the SIL level (ProSILver). In the ProSIL the calibrated knowledge-based risk graph method for determining the required safety integrity level (SIL) of the safety functions identified in hazard analysis is implemented....
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Knowledge management strategies in KIBS companies: A preliminary analysis
PublicationPurpose – The aim of this paper is to perform a preliminary analysis concerning the detection and examination of two possible opposite approaches to KM planning which will be referred to as deliberate and emergent KM strategies. The goal is to enhance our understanding of the variety of features KM strategies possess and, accordingly, to formulate categorisations that are in line with such characteristics. Design/methodology/approach...
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Urban Vegetation in Air Quality Management: A Review and Policy Framework
PublicationRecent episodes of high air pollution concentration levels in many Polish cities indicate the urgent need for policy change and for the integration of various aspects of urban development into a common platform for local air quality management. In this article, the focus was placed on the prospects of improving urban air quality through proper design and protection of vegetation systems within local spatial planning strategies....
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Integrated Functional Safety and Cybersecurity Evaluation in a Framework for Business Continuity Management
PublicationThis article outlines an integrated functional safety and cybersecurity evaluation approach within a framework for business continuity management (BCM) in energy companies, including those using Industry 4.0 business and technical solutions. In such companies, information and communication technology (ICT), and industrial automation and control system (IACS) play important roles. Using advanced technologies in modern manufacturing...
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Autonomous port management based AGV path planning and optimization via an ensemble reinforcement learning framework
PublicationThe rapid development of shipping trade pushes automated container terminals toward the direction of intelligence, safety and efficiency. In particular, the formulation of AGV scheduling tasks and the safety and stability of transportation path is an important part of port operation and management, and it is one of the basic tasks to build an intelligent port. Existing research mainly focuses on collaborative operation between...
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The linkage between knowledge risk management and organizational performance
PublicationThe purpose of this study is to examine the effect of knowledge risk management (KRM) on organizational performance, with measures considered as “softer” measures of performance, i.e. innovativeness, responsiveness, sustainability, and agility. Data were collected using an online questionnaire sent to private and public orga- nizations located all over the world. The analysis and hypotheses testing were performed using structural...
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Knowledge-Based Management as the Key Success Factor for Research and Development Organizations
PublicationA key to achieving success in project organizations lies in exemplary management of processes within those organizations, while the ongoing projects are mainly characterized by their uniqueness. The situation is no different in commercial research and development organizations (R&D) where accuracy and repeatability of elementary processes guarantees efficient and productive realization of all enterprises. R&D organizations are...
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Knowledge work and knowledge workers in knowledge-based economy - theoretical considerations
PublicationIt is often claimed that an organization is as good as people working in it and that talented workers are the driving force of an organization. To cope with the growing requirements of knowledge-based economy, organizations need a special type of workers - knowledge workers. This is especially important in organizations building their competitive advantage on innovations and the application of information and communication technologies...
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Where Did Knowledge Management Go?: A Comprehensive Survey
PublicationKnowledge Management (KM) research outputs have been expanding exponentially in the past years, generating diversified topics, which lack integration and classification. It has been challenging for experts to classify KM because of its versatile open fields, and in our view, it contributes to the technocratic approach remaining behind the organizational approach. This paper highlights a way to classify KM publications through a...
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Zrównoważony rozwój lokalny. Podstawy teoretyczne i działania praktyczne
PublicationRozwój zrównoważony to jedna z koncepcji rozwoju lokalnego. Celem monografii jest prezentacja podstaw tego rozwoju na poziomie lokalnym oraz ukazanie jego przejawów i działań praktycznych w sferach gospodarczej, społecznej i ekologicznej, ze szczególnym uwzględnieniem dwóch wewnętrznych czynników rozwojowych – turystyki i oświaty. W pierwszym rozdziale przedstawiono teoretyczne podstawy rozwoju lokalnego. Omówiono najpowszechniej...
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Knowledge engineer – more than only technical position. The concept of knowledge engineering education at the Faculty of Management and Economics
PublicationOrganizational learning means an effective knowledge management. Management is nothing more than the constant decision-making. Therefore organizational learning must be seen through the prism of decisions taken at all levels. Unfortunately decisions are never taken within comfortable conditions. Decision maker suffers from a lack of any support. There is often a problem with human resources having right skills, sometimes they do...
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Security and knowledge management
PublicationOmówiono zagadnienia związane z problemami bezpieczeństwa w obszarach technologicznego wspomagania zarządzania wiedzą.
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Knowledge management embedded in software engineering processes
PublicationW pracy omówiono systemy i narzędzia wspomagające wykrywanie wiedzy ukrytej w procesach związanych z wytwarzaniem skomplikowanych systemów oprogramowania
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Knowledge management driven leadership, culture and innovation success – an integrative model
PublicationPurpose – This article examines the relation between knowledge management (KM) driven leadership, culture and innovation success of knowledge-intensive small and medium sized companies. By building on the previously reported research on leadership, culture, innovation, and knowledge management, we synergistically integrated KM-driven leadership and innovation success while exploring the meditational role of culture in that. Design/methodology/approach...
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Assessment of port facilities security in crisis management
PublicationZ punktu widzenia transportu międzynarodowego oraz przemysłowego charakteru systemu portowego, bezpieczeństwo obiektów portowych stanowi ważny element zarówno w zarządzaniu strategicznym portów morskich, jak również element ogólnej koncepcji zarządzania kryzysowego w ujęciu lokalnym, regionalnym, krajowym i międzynarodowym. W celu zapewnienia bezpieczeństwa portów morskich, muszą być prowadzone działania w celu przygotowania administracji...
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CRISIS MANAGEMENT PLANS IN CONTEXT OF CONTEMPORARY HAZARDS
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