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Search results for: SERVICE REQUESTS MANAGEMENT
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Quality Management 23/24
e-Learning CoursesSt. I stopnia, stacjonarne, Bachelor in Management, sem.5
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Quality Management 2020/2021
e-Learning CoursesSt. I stopnia, stacjonarne, Bachelor in Management, sem.5
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A comprehensive overview of software product management challenges
PublicationThe principal focus of software product management is to ensure the economic success of the product, which means to prolong the product life as much as possible with modest expenditures to maximizs profits. Software product managers play an important role in the software development organization while being responsible for the strategy, business case, product roadmap, high-level requirements, product deployment (release-management),...
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Logistics management 2022_Joanna Czerska
e-Learning CoursesThis course is an integral component of the Logistics Management course for 3rd semester BIM students.The Logistics Management course will introduce you to the world of supply chain and its challenges. During our adventure together you will have a chance to know, feel and experience it.
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Forest management
e-Learning CoursesThe last ice age ended in Scandinavia about 15 000 years ago. The land was gradually occupied by present tree species. Human settlement followed the vegetation. The first forest uses were hunting and gathering. Animal husbandry and forest grazing came later. Shifting cultivation was a wide spread form of agriculture, especially in Sweden and Finland. Wood was first used for domestic purposes and for construction, In the 18th century,...
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Production Management - 2020/2021
e-Learning CoursesSupplement material to Production Management Exercises. BIM sem.4
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Strategies for Dealing With Software Product Management Challenges
PublicationSoftware product management, which involves multiple processes and responsibilities and links to many activities within the organisation, increases the success rate of IT projects. However, the adoption of product management activities and the implementation of the software product manager role itself varies between companies. This research explores the topic of software product managers’ strategies for dealing with challenges...
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WASTE MANAGEMENT
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Advanced Modeling of Management Processes in Information Technology
PublicationThis book deals with the issues of modeling management processes of information technology and IT projects while its core is the model of information technology management and its component models (contextual, local) describing initial processing and the maturity capsule as well as a decision-making system represented by a multi-level sequential model of IT technology selection, which acquires a fuzzy rule-based implementation...
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Project Team Management Supported by an Agent-Based Model
PublicationThis work is a continuation of a series of works about research into the use of multi-agent systems to support IT project management. Previous studies have shown the possibility of using a multi-agent in order to optimize management decisions concerning the selection of methods for project implementation. It was noted that the project manager's decisions are influenced by three fundamental parameters: the entropy of the project,...
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Algorithmic Human Resources Management - Perspectives and Challenges
PublicationTheoretical background: Technology – most notably processes of digitalisation, the use of artificial intelligence, machine learning, big data and prevalence of remote work due to pandemic – changes the way organizations manage human resources. One of the increasing trends is the use of so-called “algorithmic management”. It is notably different than previous e-HRM or HRIS (human resources information systems) applications, as it...
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Management and Economics for GTM
e-Learning CoursesThe aim of this course is to make students acquainted with economic foundations, economic way of thinking and elements of own business management. Green Technologies and Monitoring 2nd semester
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Informal projects management with volunteers participation
PublicationThe article briefly presents some experiences and results of research which has been conducted in order to identify key elements influencing the success of projects managed in informal way with volunteers’ participation. These experiences were collected during the realization of several “soft” projects. The general aims of these projects were sports competitions’ organisation, cultural events and charity projects for...
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Interworking and Cross-layer Service Discovery Extensions for IEEEE802.11s Wireless Mesh Standard
PublicationWith the rapid popularization of mobile end-user electronic devices wireless network technologies begin to play a crucial role as networks access technologies. While classic point-to-multipoint wireless access systems, based on fixed infrastructure of base stations providing access to clients, remain the main most popular solution, an increasing attention is devoted to wireless mesh systems, where each connecting client can extend...
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Knowledge management approaches among KIBS companies and their determinants – case study analysis
PublicationThis paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated...
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Dynamically configurable platform for service integration
PublicationW artykule opisano architekturę konfigurowalnego dynamicznie środowiska dla aplikacji zorientowanych na usługi, w szczególnosci na usługi webowe. Środowisko szkieletowe bazujace na specyfikacji OSGi dostarcza interfejsu, dzięki któremu zarzadzanie logika aplikacji nie wymaga jej ponownego uruchomienia. Opisano kluczowe problemy, które muszą być rozwiązane podczas wytwarzania tego typu rozwiązań. zaprezentowano sposób współpracy...
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Simplified algorithm for location service for the UMTS
PublicationPrzedstawiono uproszczony algorytm lokalizowania terminala ruchomego w systemie UMTS. Algorytm ten umożliwia wyznaczanie pozycji geograficznej terminala ruchomego bez znajomości różnic czasowych w synchronizacji stacji bazowych RTD (Relative Time Differences). Opisany został model symulacyjny oraz przedstawiono wyniki efektywności lokalizowania terminala ruchomego w środowisku tzw. złym miejskim. otrzymane rezultaty dowodzą, że...
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A service-oriented approach to the identification of IT Risk
PublicationArtykuł przedstawia ogólne podejście do identyfikacji ryzyka eksploatacji systemów informatycznych, które obejmuje bezpieczeństwo, ochronę, prywatność oraz uzależnienie. Podejście oparte jest na badaniu trybów awarii usług dostarczanych użytkownikom przez oprogramowanie. Identyfikacja ryzyka na podstawie przeglądu usług uzupełniana jest listami kontrolnymi wyprowadzonymi ze standardów, a także klasycznymi technikami analizy bezpieczeństwa...
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Knowledge Management for Managing Crisis in Tourism: Theoretical insights
PublicationCOVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the...
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Pedestrian safety management using the risk-based approach
PublicationThe paper presents a concept of a multi-level pedestrian safety management system. Three management levels are distinguished: strategic, tactical and operational. The basis for the proposed approach to pedestrian safety management is a risk-based method. In the approach the elements of behavioural and systemic theories were used, allowing for the development of a formalised and repeatable procedure integrating the phases of risk...
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BeesyBees: A mobile agent-based middleware for a reliable and secure execution of service-based workflow applications in BeesyCluster
PublicationIntegrating distributed services into workflows comes with its own set of challenges, including security, coordination, fault tolerance and optimisation of execution time. This paper presents an architecture and implementation - nicknamed BeesyBees - that allows distributed execution of workflow applications in BeesyCluster using agents. BeesyCluster is a middleware that allows users to access distributed resources as well as publish...
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Visual Management as the support in building the concept of continuous improvement in the enterprise
PublicationThe following article presents one of the selected tools of the Lean Management concept – visual management. This method enables enterprises to strengthen their process of continuous improvement. Due to the support of visual management, it is possible to manage information more effectively by the managerial board and to improve communication process within in the particular company. In the first part, the author describes the concept...
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Analytical and legislative challenges of sewage sludge processing and management
PublicationThis article presents the most popular methods of sewage sludge management and analytical techniques which could be a powerful tool in designing new sewage sludge management methods. Chemical analysis is also described as a vital point at the subsequent stages of technological processes control and sewage sludge quality assessment. It is also an instrument essential to maintaining control of processed sewage sludge introduced to...
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Structural and Temporal Topic Models of Feedbacks on Service Quality – A Path to Theory Development?
PublicationThere is growing interest in applying computational methods in analysing large amount of data without sacrificing rigour in Information Systems research. In this paper, we demonstrate how the use of structural and temporal topic modelling can be employed to produce insights of both theoretical and practical importance from the analysis of textual comments on the quality of services in hospitals. As a first step, we revealed the...
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Selected aspects of logistics management of the production process in an enterprise
PublicationThe following article presents selected aspects of management of production logistics process in enterprise. Companies treat this part of business as a way to empower market position. In the first part author explained the idea of process. The next part describes the definition of logistics production management, which is crucial for manufacturing enterprises. However, author described lots of tools related to production management...
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Positive management of the university
PublicationAbstract: The prevailing view held at contemporary Polish universities is that their main goal is to achieve effects measured by indicators, which applies to each element of their mission: education, research and the third mission, whereas the means to accomplish this goal consists of increasing the requirements and motivating by the “carrot and stick” approach. That approach discounts the importance of building a positive relationship...
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Smart Innovation Management in Product Life Cycle
PublicationThe present paper proposes a framework for smart innovation management of the product using a Smart Knowledge Management System comprising Set of Experience Knowledge Structure (SOEKS) and Decisional DNA. This proposed system will allow the entrepreneurs and organizations to perform the innovation process technically and quickly as this framework will store knowledge as well as experiences of the past innovations done in various...
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The effect of long-term service at elevated temperatures on structure and mechanical properties of Cr-Mo-V steel
PublicationPurpose: of this paper is to reveal the microstructural changes in 13HMF steel exposed to long-term service at elevated temperatures. The degradation of bainite structure was determined and carbides morphology has been examined. The influence of carbides evolution was discussed in dependence of creep rupture strength and mechanical properties of the steel.
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INTER-LAYER SHARING OF BACKUP PATH CAPACITIES PROVIDING FAST SERVICE RECOVERY IN IP-MPLS/WDM NETWORKS
PublicationIn this paper, we investigate the issue of providing the transmission continuity in IP-MPLS/WDM networks in the presence of failures of nodes/links. Special focus is put on assuring fast restoration of flows affected after a failure in a scenario assuming sharing the backup path capacities in order to decrease the overall bandwidth consumption. In particular, we propose a new approach to inter-layer sharing of link capacity reserved...
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Tools for road infrastructure safety management – Polish experiences
PublicationThe objective of road safety infrastructure management is to ensure that when roads are planned, designed, built and used road risks can be systematically identified, assessed, removed and mitigated. There are a number of approaches to road safety management. European Union Directive 2008/96/EC requires EU member states to use four basic tools of road safety infrastructure management. An overview of the methods in these countries...
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EVALUATING THE EFFECTIVENESS OF NON-PHYSICAL SPEED MANAGEMENT MEASURES
PublicationThe subject of the Authors' analyses is a group of non-physical speed management measures. How effective they are depends primarily on how willing drivers are to accept restrictions. Social and cultural factors play a major role. The effectiveness of these measures is not clear and requires further research. The authors conducted such research and evaluated the effects of nonphysical speed management measures on driver behaviour...
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Organisational culture and change management in courts, based on the examples of the Gdańsk area courts
PublicationABSTRAKT Background. Courts are by definition bureaucratic, hierarchical organisations, epitomised by low levels of networking potential, which basically lack mechanisms of information exchange, or those of sharing information both at the level of the organisation of the justice system (the macro scale) and within a given court (the micro scale). Research aims. The aims of this article was implementing modern management methods...
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Verification of agent system for it project management support
PublicationThis article is a continuation of article series telling about research about possibility of using agent system to information technology evaluation. Following article presents full conception of exploiting agent system and shows how it can support some managers works, especially in taking correct management method and information tool for project management. In this article the agent system that based on knowledge and can process...
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Management of Textual Data at Conceptual Level
PublicationThe article presents the approach to the management of a large repository of documents at conceptual level. We describe our approach to representing Wikipedia articles using their categories. The representation has been used to construct groups of similar articles. Proposed approach has been implemented in prototype system that allows to organize articles that are search results for a given query. Constructed clusters allow to...
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Anna Baj-Rogowska dr
PeopleAnna Baj-Rogowska is employed as an assistant professor at the Department of Informatics in Management at the Faculty of Management and Economics, Gdańsk University of Technology. Her higher education is connected with the University of Gdańsk, where she graduated from a master's degree in business informatics, doctoral studies and then obtained a PhD degree in economics in management science (Department of Business Informatics...
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Ontology management in the multi-agent system for the it evaluation
PublicationThe team of researchers at the Gdańsk University of Technology is currently developing a model of the multi-agent system (MAS_IT) that would aid the IT managers to find the most appropriate technology to the goals assumed. The knowledge is to be provided by experts and stored in the facts and rules bases. The responsibility of the verification process-on the input and query stages-is given to the ontology, making it to some extend...
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Emergent approach to Knowledge Management by Small Companies: multiple case-study research
PublicationPurpose: The aim of this paper is to examine knowledge management approach followed by small companies on the example of firms from the knowledge-intensive business services (KIBS) sector. Design/methodology/approach: The study is based on the results of a qualitative survey involving 12 owners and managers of small companies operating in the KIBS sector. The survey uses the case study method. Findings: The findings confirm that...
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Performance Evaluation of a Multidomain IMS/NGN Network Including Service and Transport Stratum
PublicationThe Next Generation Network (NGN) architecture was proposed for delivering various multimedia services with guaranteed quality. For this reason, the elements of the IP Multimedia Subsystem (IMS) concept (an important part of 4G/5G/6G mobile networks) are used in its service stratum. This paper presents comprehensive research on how the parameters of an IMS/NGN network and traffic sources influence mean Call Set-up Delay (E(CSD))...
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Quality system documentation of smes in process management framework
PublicationThe article presents elements of original methodology of process-oriented quality management system implementation to be applied in small organizations. The primary objective of the paper is to show process based documentation structure of a quality system and simple method of processes control description. Thus, guidelines for preparation of quality system documentation in process management framework, related research results...
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Computational intelligence methods in production management
PublicationThis chapter presents a survey of selected computational intelligence methods used in production management. This group of methods includes, among others, approaches based on the artificial neural networks, the evolutionary algorithms, the fuzzy logic systems and the particle swarm optimization mechanisms. From the abovementioned methods particularly noteworthy are the evolutionary and the particle swarm algorithms, which are successfully...
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SERVICE INDUSTRIES JOURNAL
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SOCIAL SERVICE REVIEW
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Journal of In-Service Education
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Managing Service Quality
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Intelligent Service Robotics
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The Health service journal
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JOURNAL OF SERVICE RESEARCH
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Service and Path Discovery Extensions for Self-forming IEEE 802.11s Wireless Mesh Systems
PublicationWith the rapid growth of the quantity and capabilities of end-user electronic devices, both stationary and mobile, they are employed in increasing number of applications. In this situation, wireless network technologies begin to play a crucial role as networks access technologies, as cable-based solutions tend to be of limited utility in case of easily portable or mobile devices. Resulting development of wireless technologies reached...
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New Challenges in Management and Economics in 21st century. Selected studies and examples
PublicationIn Chapter 1 authors describe the method used to assess the level of readiness of an organization to introduce the Lean Six Sigma concept supporting the Quality 4.0 assumptions, which is gaining more and more interest not only in large organizations, but also in the SME sector. Its use will be illustrated by the example of a small service company. Chapter 2 presents the characteristics of blockchain technology applications in the...
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Microgrid Energy Management System
PublicationIn the era of rapid development of "green energy” and storage devices, microgrids implemented in line with the concept of distributed generation can be an effective form of power management. There is a need for an efficient, optimal and reliable control of the combined infrastructure. The article presents a flexible, configurable microgrid's resources control system, which executes the task of meeting the electricity demand of...