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Wyniki wyszukiwania dla: SERVICE CO-PRODUCTION
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A framework of open government data (OGD) e-service quality dimensions with future research agenda
PublikacjaPurpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions...
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Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives
PublikacjaWhile previous research on Open Government Data (OGD) has primarily focused on reuse and adoption, this study aims to explore the implications of the Public Service Logic (PSL) and Public Service Motivation (PSM) dimensions in the context of OGD initiatives. This study is contextualized in Tanzania wherein the OGD initiatives are at an evolving stage. For the present study, the perspectives of the 15 public officials involved in...
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Extending Service Selection Algorithms with Interoperability Analysis
PublikacjaApplication development by integration of existing, atomic services reduces development cost and time by extensive reuse of service components. In Service Oriented Architecture, there exist alternative versions of services supplying the same functionality but differing in Quality of Service (QoS) attributes, which enables developers to select services with optimal QoS. Existing algorithms of service selection focus on the formal...
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Piotr Grudowski dr hab. inż.
OsobyDr hab. inż. Piotr Grudowski, profesor w Politechnice Gdańskiej karierę naukową rozpoczynał na Wydziale Mechanicznym Technologicznym Politechniki Gdańskiej w zespole „Inżynierii Jakości i Metrologii”. Stopień doktora nauk technicznych w dyscyplinie budowa i eksploatacja maszyn uzyskał w roku 1993 na Wydziale Mechanicznym PG a stopień doktora habilitowanego nauk ekonomicznych, w dyscyplinie nauk o zarządzaniu, w 2008 roku na Wydziale...
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Minimising the Churn Out of the Service by Using a Fairness Mechanism
PublikacjaThe paper proposes an algorithm of bandwidth distribution, ensuring fairness to end-users in computer networks. The proposed algorithm divides users into satisfied and unsatisfied users. It provides fairness in terms of quality of experience (QoE) for satisfied users and quality of service (QoS) for unsatisfied users. In this paper, we present detailed comparisons relevant to service providers to show the advantages of the proposed...
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Model zaangażowania w relacji usługodawca-klient
PublikacjaW niniejszej monografii przedstawiono rozwiązania pozwalające lepiej zrozumieć złożoność relacji występujących pomiędzy usługodawcami a klientami oraz metody, które pozwalają tę wiedzę wykorzystać w doskonaleniu procesów organizacji usługowych. Monografia podejmuje problem kształtowania zaangażowania na styku usługodawca–klient jako wstępnego i koniecznego warunku rozwijania relacji w usługach. Opierając się na klasycznej drabinie...
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Service and service decomposition model - theoretical foundation of it service management
PublikacjaThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Nina Rizun dr
OsobyNina Rizun jest adiunktem na Wydziale Zarządzania i Ekonomii Politechniki Gdańskiej. W październiku 1999 r. uzyskała stopień doktora nauk technicznych za specjalizacją Gospodarka przedsiębiorstwa i organizacja produkcji. W latach 1993–2000 pracowała na Wydziale Informatyki Ekonomicznej w Akademji Metalurgicznej, Dnipro, Ukraina. W latach 2000–2016 – na Wydziale Cybernetyki Ekonomicznej i Metod Matematycznych na Uniwersytecie Alfreda...
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Are you the change? Exploring citizen engagement for Smart Sustainable Cities
Kursy OnlineThe purpose of this course is to explore citizen engagement in the context of smart, sustainable cities, with the goal of providing students with an understanding of the principles and practices involved in urban landscaping. Throughout the course, students will explore key concepts and practical applications across various domains, from understanding the principles of citizen engagement to analyzing the role of digital technologies...
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Ewa Klugmann-Radziemska prof. dr hab.
OsobyEwa Klugmann-Radziemska ukończyła studia wyższe na kierunku fizyka na Uniwersytecie Gdańskim. Od roku 1996 związana jest z Politechniką Gdańską, kiedy to rozpoczęła studia doktoranckie. Obecnie jest profesorem na Wydziale Chemicznym Politechniki Gdańskiej, od roku 2006 kierownikiem Katedry Konwersji i Magazynowania Energii. W latach 2008–2016 pełniła funkcję Prodziekana ds. współpracy i rozwoju, w latach 2016-2019 była Pełnomocnikiem...
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Usability and relational factors in user-perceived quality of online services
PublikacjaThe purpose of this paper is to identify the key determinants of con-sumer-perceived usability of online service websites and their impact on e-loyalty potential, expressed by customer’s willingness to return and to recommend the website to others. In this experimental usability study fifteen video-recorded users performed specific tasks in financial, travel and health online service websites. After completing the tasks users filled...
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Remote command and control capabilities for data acquisition systems provided by delay-tolerant network mechanisms
PublikacjaThe paper presents an assessment of a remote device reconfiguration service employing a Delay Tolerant Network (DTN) mechanisms. This service has been implemented as a part of a communication appliance dedicated to marine data transfer in off-shore and open sea areas. The service has been successfully deployed and validation test have been completed. The practical use-case has been defined as remote access to the equipment operating...
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Cache service for maps presentation in distributed information data exchange system
PublikacjaThe paper presents the proposition of caches implementation for map presentation in distributed information data exchange system. The concept of cache service is described in the context of distributed information data exchange system elements which control and present on maps positions and other identification data of vessels and other suspicious objects on the territorial sea, sea-coast and the internal sea-waters. The proposed...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublikacjaIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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NOWE TRENDY I KIERUNKI BADAŃ W MARKETINGU USŁUG
PublikacjaOd momentu pojawienia się koncepcji marketingu usług przechodzi ona nieustającą ewolucję. Pojawiające się nowe trendy (m.in. Service-Dominant Logic, Service Logic, New Service Marketing) i obszary badań marketingu usług (np. Transformative Service Research) skłaniają do dokonywania podsumowań pewnego etapu rozwoju i stawiania pytań, w którym kierunku powinny podążać badania marketingu usług w przyszłości. Celem artykułu jest przedstawienie...
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Comparison of selected algorithms for scheduling workflow applications with dynamically changing service availability
PublikacjaThis paper compares the quality and execution times of several algorithms for scheduling service based workflow applications with changeable service availability and parameters. A workflow is defined as an acyclic directed graph with nodes corresponding to tasks and edges to dependencies between tasks. For each task, one out of several available services needs to be chosen and scheduled to minimize the workflow execution time and...
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Interoperability Constraints in Service Selection Algorithms
PublikacjaIn Service Oriented Architecture, composite applications are developed by integration of existing, atomic services that may be available in alternative versions realizing the same functionality but having different Quality of Service (QoS) attributes. The development process requires effective service selection algorithms that balance profits and constraints of QoS attributes. Additionally, services operate in a heterogeneous environment,...
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Application of design-thinking models to improve the quality of tourism services
PublikacjaThe paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities.
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Using EO satellite data in Safe City and Coastal Zone web-GIS
PublikacjaThe paper presents a novel design of a web-based Safe City & Coastal Zone GIS (SCCZ-GIS) which integrates data acquired from different remote sensing and geospatial data sources for monitoring the security of the coastal zone, its inhabitants and Critical Infrastructure. The system utilizes several innovative technologies and directly co-operates with different remote sensing data sources and services, like a satellite ground station...
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Service-based Resilience for Embedded IoT Networks
PublikacjaEmbedded IoT networks are the backbone of safety-critical systems like smart factories, autonomous vehicles, and airplanes. Therefore, resilience against failures and attacks should be a prior concern already in their design stage. In this study, we introduce a service-based network model as an MILP optimization problem for the efficient deployment of a service overlay to the embedded network by meeting QoS and resilience requirements....
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Trustworthiness and Subversion in Large Service- Oriented Multi-Agent Systems under Virtual Anonymity and Blind Provider Selection
PublikacjaTo promote honest service provision in multi-agent systems, a Computational Trustworthiness and Rating scheme collects service ratings and computes agents' trustworthiness levels (TLs). Studies of existing schemes fail to reflect closed-loop dynamics of TLs arising from the mutual influence of agents' behavior and TLs, and to capture relevant properties. Recent simulative and analytical models produce results tied to a particular...
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Service time distribution influence on end-to-end call setup delay calculation in networks with Session Initiation Protocol
PublikacjaThe most important GoS parameter for networks with SIP protocol is end-to-end call setup delay. So far there were no coherent models allowing calculation of these parameters for networks with SIP protocol. Few models were developed but they are insufficient. In the paper we propose model which allows end-to-end call setup delay calculation for networks with SIP protocol. The model is using chain of M/G/1/K models and is applicable...
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Tomasz Maria Boiński dr inż.
OsobyZ uczelnią jestem związany już od 2000r kiedy to rozpocząłem studia na kierunku Informatyka wydziału Elektroniki, Telekomunikacji i Informatyki. Po ich ukończeniu z wyróżnieniem, w 2005 roku rozpocząłem studia doktoranckie. W trakcie studiów i bezpośrednio po ich zakończeniu zaangażowany byłem, we współpracy z firmą Hogart z Warszawy, we wdrażanie rozwiązań biznesowych w gdyńskiej firmie Elektronia S.A. (Infor FMS SunSystems) oraz...
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Quality of Service in ASON/GMPLS Network with Hierarchical Control Plane Structure
PublikacjaThe paper presents the problem of quality of service for hierarchical control plane structure of Automatically Switched Optical Network (ASON) utilizing Generalized Multi-Protocol Label Switching (GMPLS). The approach is implemented to control the multidomain network with required quality of service, in a use case of incomplete domain network information. The authors examine different factors, including resource reservation algorithms...
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Integracja narzędzi CASE w oparciu o projekt uniwersyteckiego centrum kompetencyjnego
PublikacjaGłębokie zmiany, jakie zachodzą w informatyce, polegające na przejściu od fundamentalnych aplikacji i ich wsparcia infrastrukturą informatyczną do traktowania oprogramowania jako usługi SaaS (ang.Software-as-a-Service) oraz infrastruktury informatycznej jako usługi IaaS (ang. Infrastructure-as-a-Service), wymuszają gruntowne zmiany również w procesach kształcenia.
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Distributed infrastructure of self-organizing service servers
PublikacjaThis paper presents an idea of creating distributed system consisting of autonomous self-organizing service providers. It shows a real implemented system allowing for dynamic service search without interaction with client based on the inter-servers communication. Moreover presented system can be easily enriched with new elements without the need for restarting already existing servers.
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Justyna Borucka dr inż. arch.
OsobyJustyna Borucka jest adiunktem na Wydziale Architektury Politechniki Gdańskiej, koordynatorem programu Erasmus i współpracy zagranicznej, a od 2016 roku prodziekanem ds. rozwoju. Jest również członkiem Zarządu Stowarzyszenia Architektów Polskich (SARP Oddział Wybrzeże). Jej badania koncentrują się na teorii architektury i strategii odnowy miejskiej ze szczególnym wpływem interdyscyplinarnych relacji współczesnej architektury i...
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Evolution of End-User Participation in IT Projects.
PublikacjaThis chapter is aimed at presenting a review of evolutionary design paradigms which determine the end-user’s role in IT (Information Technology) projects across recent decades. This review covers different perspectives starting from technology-oriented sequential software development lifecycles, through user-centred approaches, ending finally in contemporary service design approaches supported by e-business and social media. Finally,...
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Simulation of the IT Service and Project Management Environment
PublikacjaThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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eVisa’s impacts on travel and tourism: the case of Turkey.
Publikacjahe purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.
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Automatic Watercraft Recognition and Identification on Water Areas Covered by Video Monitoring as Extension for Sea and River Traffic Supervision Systems
PublikacjaThe article presents the watercraft recognition and identification system as an extension for the presently used visual water area monitoring systems, such as VTS (Vessel Traffic Service) or RIS (River Information Service). The watercraft identification systems (AIS - Automatic Identification Systems) which are presently used in both sea and inland navigation require purchase and installation of relatively expensive transceivers...
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TRANSPORT POSSIBILITY FOR MPEG-4/AVC- AND MPEG-2-ENCODED VIDEO DATA IN IPTV: A COMPARISON STUDY
PublikacjaIPTV (Television over IP) is a modern service with a great potential to expand. It uses the IP transport platform, that is already in worldwide operation. At the time of writing, two techniques are used to transport the video and audio data of IPTV: MPEG-2 TS and Native RTP. The two techniques quite definitely have an influence on both quality of service (QoS) and quality of experience (QoE). This paper sets out to demonstrate...
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Operation, Administration, Maintenance in Carrier Grade Ethernet
PublikacjaOAM (Operation, Administration and Maintenance) plays a crucial role in carrier networks. OAM functionality ensures that network operators and service providers can maintain the quality of the services they offer. One of its major tasks is the detection of anomalies in the network before they become a problem. This enables network operators and service providers to deliver services that come up to a predetermined level of quality...
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Jerzy Proficz dr hab. inż.
OsobyJerzy Proficz – dyrektor Centrum Informatycznego Trójmiejskiej Akademickiej Sieci Komputerowej (CI TASK) na Politechnice Gdańskiej. Uzyskał stopień naukowy doktora habilitowanego (2022) w dyscyplinie: Informatyka techniczna i telekomunikacja. Autor i współautor ponad 50 artykułów w czasopismach i na konferencjach naukowych związanych głównie z równoległym przetwarzaniem danych na komputerach dużej mocy (HPC, chmura obliczeniowa). Udział...
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Three-dimensional conceptual model for service-oriented simulation
Publikacjan this letter, we propose a novel three-dimensional conceptual model for an emerging service-oriented simulation paradigm. The model can be used as a guideline or an analytic means to find the potential and possible future directions of the current simulation frameworks. In particular, the model inspects the crossover between the disciplines of modeling and simulation, service-orientation, and software/systems engineering. Finally,...
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C2 Niwa - The Centre of Competence for Novel Infrastructure of Workable Applications
PublikacjaScientific and cloud computing are discussed in the paper . The paradigm of EaaS (Everything as a Service) is presented and the design methodology of service oriented applications is proposed. Implementation of the SOSE (Software Oriented Software Engineering) approach is analyzed and the roles of developing teams to obtain software products satisfying business requirements are also shown. The above listed activities create a basic...
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublikacjaThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublikacjaSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Integrated information and prediction Web Service WaterPUCK General concept
PublikacjaIn this paper, general concept of a new method as ‘Integrated information and prediction Web Service WaterPUCK’ for investigation influence of agricultural holdings and land-use structures on coastal waters of the southern Baltic Sea is presented. WaterPUCK Service is focused on determination of the current and future environmental status of the surface water and groundwater located in the Puck District (Poland) and its impact...
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Burst loss probability for the combination of extended offset time based service differentiation scheme and PPS in optical burst switching network
PublikacjaIn the paper analytical model for calculating burst loss probabilities for the combination of two service differentiation schemes for OBS network namely: extended offset time based scheme and PPS (Preemption Priority Schemes) is revised. Moreover authors introduce analytical model for calculating burst loss probabilities for an optical path when OBS network employs both service differentiation schemes and JET signaling. The comparison...
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Innovative Web-Based Geographic Information System for Municipal Areas and Coastal Zone Security and Threat Monitoring Using EO Satellite Data
PublikacjaThe paper presents a novel design of a Web-based Safe City & Coastal Zone GIS (SCCZ-GIS). The system integrates data acquired from different remote sensing and geospatial data sources for the purpose monitoring the security of the coastal zone, its inhabitants and Critical Infrastructure. The system utilises several innovative technologies and solutions, and is capable of direct co-operation with different remote sensing data sources...
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Defending against Fake VIP in Scant-Transparency Information Systems with QoS Differentiation
PublikacjaIn client-server information systems with quality of service (QoS) differentiation, Client may deplete Server’s resources by demanding unduly high QoS level. Such QoS abuse has eluded systematic treatment; known defenses using Client authorization, payments, or service request inspection prior to QoS assignment, are heuristic and environment-specific. We offer a game-theoretic approach on the premise that a service request is occasionally...
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ON EGNOS MONITORING IN LOCAL CONDITIONS
PublikacjaAny SBAS system should deliver to the user corrections to pseudoranges as well as information about the system integrity. In theory, as soon as the system is permanently monitored by RIMS stations, it is impossible to deliver the fault information to the user. However many observations shows that accuracy of EGNOS service in the same time are different in different places, which shows the influence of local conditions on them....
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Strategie wzrostowe dla Neptun Ship Service Ltd.
PublikacjaW ekspertyzie przeprowadzono ewaluację strategii wzrostowych dla firmy Neptun Ship Service Ltd.
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Practical issues for the implementation of survivability and recovery techniques in optical networks
PublikacjaFailures in optical networks are inevitable. They may occur during work being done for the maintenance of other infrastructures, or on a larger scale as the result of an attack or large-scale disaster. As a result, service availability, an important aspect of Quality of Service (QoS), is often degraded. Appropriate fault recovery techniques are thus crucial to meet the requirements set by the Service Level Agreements (SLAs) between...
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Practice implementation of operational level agreement
PublikacjaThe paper concerns practical implementation of the Operational Level Agreement (OLA) compared to the Service Level Agreement (SLA).
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Uwarunkowania rozwoju polskich firm shipchandlerskich. Analiza krytycznych czynników wzrostu w odniesieniu do Neptun Ship Service Ltd.
PublikacjaW ekspertyzie dokonano analizy krytycznych czynników wzrostu dla firmy Neptun Ship Service Ltd.
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Failure analysis of the exhaust valve face in diesel marine engine
PublikacjaThe exhaust valve from marine diesel engine which was damaged after 2000 hours of service was investigated. In order to prolong the service time the valve face was cladded with cobalt base alloy using laser technique. After failure microstructural and chemical analyses reviled that cladding process was conducted improperly. The chemical composition of the clad layer was far from the designed one and what more completely inhomogeneous....
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New Tool for Examining QoS in the VToIP Service
PublikacjaThis paper is dedicated to the subject of measuring QoS in the Video Telephony over IP (VToIP) service. QoS measurement models in general and then models designed specifically for measuring QoS in the VToIP service are presented. A new numerical tool for examining the quality of VToIP video streams VToIP is described. The tool’s functionality is then put to the test in a number of analysis scenarios. The results and insights gained...
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METHOD TO EXTEND OPERATIONABILITY OF WEB-GIS BASED MARINE SERVICES USING SSE PLATFORM
PublikacjaEarth Observation (EO) products are widely used by geospatial society. Over the last years a number of new applications of satellite imagery were proposed. This led to an increased interest in EO products, not only from researchers but also from companies and individuals. The authors constitute the essential part of the team that created the marine, web-GIS system - SafeCity GIS - for dissemination of data obtained from a 1.5...