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Wyniki wyszukiwania dla: TRUST IN MATERNITY SERVICES
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Building Confidence and Trust in Ireland's National Maternity Services Workforce –What matters most and how?
PublikacjaNational surveys on care experiences are increasingly adopted as regulatory mechanisms for improving care quality and increasing public trust in healthcare services. Based on data collected as part of Ireland's 2020 National Maternity Experience Survey, this study investigates care-related factors that contribute most to confidence and trust in the professional workforce (or carers) within Irish maternity services. The survey covered...
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Generating actionable evidence from free-text feedback to improve maternity and acute hospital experiences: A computational text analytics & predictive modelling approach
PublikacjaBackground Patient experience surveys are a key source of evidence for supporting decision-making and quality improvement in healthcare services. These surveys contain two main types of questions: closed and open-ended, asking about patients’ care experiences. Apart from the knowledge obtained from analysing closed-ended questions, invaluable insights can be gleaned from free-text data. Advanced analytics techniques are increasingly...
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Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty
PublikacjaThis paper presents the results of an experimental study aimed at identifying possible relationships among website usability characteristics, consumer satisfaction, trust and loyalty. These factors regard not only customer satisfaction in a transactional sense, but in the long term they may affect e-customer behavior, opinions, recommendations and attitudes toward using on-line services in general. The study was performed with...
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Validation of Services Supporting Healthcare Standards Conformance
PublikacjaThe paper presents the results of experimental validation of a set of innovative software services supporting processes of achieving, assessing and maintaining conformance with standards and regulations. The study involved several hospitals implementing the Accreditation Standard promoted by the Polish Ministry of Health. First we introduce NOR-STA services that implement the TRUST-IT methodology of argument management. Then we...
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Supporting Assurance by Evidence-based Argument Services
PublikacjaStructured arguments based on evidence are used in many domains, including systems engineering, quality assurance and standards conformance. Development, maintenance and assessment of such arguments is addressed by TRUST-IT methodology outlined in this paper. The effective usage of TRUST-IT requires an adequate tool support. We present a platform of software services, called NOR-STA, available in the Internet, supporting key activities...
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Prioritising national healthcare service issues from free text feedback – A computational text analysis & predictive modelling approach
PublikacjaPatient experience surveys have become a key source of evidence for supporting decision-making and continuous quality improvement within healthcare services. To harness free-text feedback collected as part of these surveys for additional insights, text analytics methods are increasingly employed when the data collected is not amenable to traditional qualitative analysis due to volume. However, while text analytics techniques offer...
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Paweł Lubomski dr inż.
OsobyAbsolwent Politechniki Gdańskiej. Po zebraniu doświadczeń jako analityk systemowy i biznesowy w dużych korporacjach IT wrócił na uczelnię, gdzie aktualnie pracuje na stanowisku Dyrektora Centrum Usług Informatycznych. Naukowo specjalizuje się w zagadnieniach bezpieczeństwa i niezawodności dużych rozproszonych systemów usługowych oraz budową bezpiecznych i wydajnych architektur IT, a także projektowania architektur chmurowych oraz...
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Trust-IT - a framework for trust cases
PublikacjaArtykul prezentuje wyniki uzyskane w ramach prac zmierzających do wytworzenia zintegrowanego srodowiska wspomagającego analizę zaufania do systemów i infrastruktur informatycznych. Elementy tego środowiska obejmują język i metodykę trorzenia i pielęgnacji dowodów zaufania (ang. trust case), mtode integrowania z nimi materiału dowodowego, narzędzia wspomagajace zarządzanie dowodami zaufania oraz scenariusze ich wykorzystania w różnych...
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Comparative conformance cases for monitoring multiple implementations of critical requirements
PublikacjaThe paper presents the concept and the mechanism of comparative conformance cases which support conformance monitoring in situations where a standard or other set of requirements are being implemented at multiple sites. The mechanism is enabled by NOR-STA services which implement the TRUST-IT methodology and are deployed in the cloud in accordance with the SaaS model. In the paper we introduce the concept of comparative conformance...
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Security of Web Services
PublikacjaArtykuł przedstawia zagadnienia związane tematycznie z Web Services. W szczególności dotyczy problemów związanych z zapewniwniem poufności i integralności danych. Zdefiniowano model bezpieczeństwa Web Services integrujący trzy główne technologie: SOAP, UDDI, WSDL.
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Modelling Of Commercial Websites. A New Perspective On Usability And Customer Relation
PublikacjaFrom an economic point of view, a critical aspect of online services is their ability to retain customers. The aim of presented study was the use of a layered model VIPR (Visual - Interaction - Process - Relation ) for commercial services online. The indicator of trust and establishing lasting relationships were assessment achieved from experienced users of commercial online services (n = 207), obtained by means of Web Credibility...
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Jakub Miler dr inż.
OsobyKariera akademicka: 2000: mgr inż. Wydział ETI, Politechnika Gdańska, praca pt. "Computer system for supporting risk management in a software engineering project", promotor prof. Janusz Górski 2005: dr inż. Wydział ETI, Politechnika Gdańska, rozprawa pt. "A Method of Software Project Risk Identification and Analysis", obroniona z wyróżnieniem, dziedzina nauki techniczne, dyscyplina informatyka, promotor prof. Janusz Górski Zainteresowania...
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Reputacja i zaufanie w systemach teleinformatycznych z podmiotami anonimowymi podejście dynamiczne
PublikacjaAbstrakcją współczesnego systemu teleinformatycznego jest system wieloagentowy z autonomicznymi, racjonalnymi i wirtualnie anonimowymi agentami wchodzącymi we wzajemne interakcje dla wymiany usług. W referacie uzasadniono konieczność projektowania dla niego podsystemu budowy reputacji i zaufania oraz odpowiednich analiz w ujęciu dynamicznym. Dokonano przeglądu motywacyjnie zgodnych mechanizmów uczciwego raportowania usług oraz...
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Supporting compliance with safety standards by trust case templates
PublikacjaStandard Compliance (SC) Framework presented in this paper encompasses methods and tools which provide support for application of standards. The framework is based on trust case methodology. A trust case is a data structure which represents a justification that an object (a system, an infrastructure, an organization) exhibits certain properties. It contains an argument and related evidence which support claimed properties. A trust...
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Factors of successful client co-production in knowledge-intensive business services
PublikacjaPurpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...
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Client co-production in knowledge-intensive business services (KIBS): Case study analysis
PublikacjaPurpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...
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Platform governance for sustainable development: Reshaping citizen-administration relationships in the digital age
PublikacjaChanging governance paradigms has been shaping and reshaping the landscape of citizen-administration relationships, from impartial application of rules and regulations by administration to exercise its authority over citizens (bureaucratic paradigm), through provision of public services by administration to fulfil the needs of citizens (consumerist paradigm), to responsibility-sharing between administration and citizens for policy...
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A METHOD OF TRUST MANAGEMENT IN WIRELESS SENSOR NETWORKS
PublikacjaThe research problem considered in this paper is how to protect wireless sensor networks (WSN) against cyber-threats by applying trust management and how to strengthen network resilience to attacks targeting the trust management mechanism itself. A new method, called WSN Cooperative Trust Management Method (WCT2M), of distributed trust management in multi-layer wireless sensor networks is proposed and its performance is evaluated....
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Trust Case: justifying trust in an IT solution
PublikacjaW artykule prezentujemy podejście wykorzystane przy budowie dowodu zaufania (ang. trust case) do DRIVE, infrastruktury informatycznej wspomagającej dystrybucję i podawanie leków. Cele DRIVE obejmowały bezpieczniejszą i mniej kosztowną dystrybucję leków. Dowód zaufania reprezentuje argumentację przemawiającą za tym, że DRIVE jest godne zaufania. Składa się on z żądań (ang. claims) postulujących pewne związane z zaufaniem własności...
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An Approach to Trust Case Development
PublikacjaIn the paper we present an approach to the architectural trust case development for DRIVE, the IT infrastructure supporting the processes of drugs distribution and application. The objectives of DRIVE included safer and cheaper drugs distribution and application. A trust case represents an argument supporting the trustworthiness of the system. It is decomposed into claims that postulate some trust related properties. Claims differ...
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Trust triggers and barriers in intercultural teams
PublikacjaIntercultural teams are more and more popular nowadays — they constitute a serious challenge in terms of effective cooperation and trust building, however. The article presents the potential problems that can affect intercultural cooperation and stresses the power of trust in cultural diversity conditions. The ten-factor model of intercultural team trust is presented. The main aim was to answer the questions: what are the differences...
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Trust case - a case for trustworthiness of IT infrastructures
PublikacjaArtykuł prezentuje podejście do budowy argumentów (trust case) uzasadniających zaufanie do systemów i infrastruktur IT. Wprowadza system pojęć związanych ze strukturą i treścią trust case, identyfikuje udziałowców trust case oraz dyskutuje możliwość wsparcia narzędziowego procesu zarządzanie trust case. Omawia równiez krótko dotychczasowe zastosowania tego podejścia.
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Trust Dynamics Analysis of CTR Scheme Subversion under Virtual Anonymity and Trust-Unaware Partner Selection
PublikacjaWe propose a framework to study Markovian trust value dynamics in a centralized Computational Trust and Reputation (CTR) scheme under trust-unaware partner selection using a mean-value approximation. Analytically founded answers are sought to questions like: Can dishonest agents subvert the CTR scheme (i.e., acquire higher trust values than honest agents)? Is indirect reciprocity incentivized? Is there a qualitative impact of a...
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Dis/Trust and data-driven technologies
PublikacjaThis concept paper contextualises, defines, and systematises the concepts of trust and distrust (and their interrelations), providing a critical review of existing literature so as to identify gaps, disjuncture, and continuities in the use of these concepts across the social sciences and in the context of the consolidation of the digital society. Firstly, the development of the concept of trust is explored by looking at its use...
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Trust and Distrust in e-Democracy
PublikacjaIn the digital government research literature, the concept of trust is typically used as a precondition for the adoption of digital technology in the public sector or an outcome of a roadmap leading up to such adoption. The concept plays a central role in many decisions linked to the planning, adoption and management of the public sector technology. In contrast, the concept of distrust is almost neglected in such literature but,...
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Trust and Distrust in e-Democracy
PublikacjaIn the digital government research literature, the concept of trust is typically used as a precondition for the adoption of digital technology in the public sector or an outcome of a roadmap leading up to such adoption. The concept plays a central role in many decisions linked to the planning, adoption and management of the public sector technology. In contrast, the concept of...
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An approach to evaluation of arguments in trust cases
PublikacjaTrustworthiness of IT systems can be justified using the concept of a trust case. A trust case is an argument structure which encompasses justification and evidence supporting claimed properties of a system. It represents explicitly an expert's way of assessing that a certain object has certain properties. Trust cases can be developed collaboratively on the basis of evidence and justification of varying quality. They can be complex...
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Argument strategies and patterns of the Trust-IT framework
PublikacjaArtykuł dotyczy metodologicznego i narzędziowego środowiska Trust-IT wspierającego budowę dowodów zaufania (ang. trust case), a w szczególności strategii tworzenia dowodu zaufania. Strategia uzależniona jest od właściwości systemu (lub innego rozważanego obiektu), która podlega analizie w ramach dowodu zaufania. W artykule zaprezentowano dwie strategie: oparta na ryzyku i oparta na standardach oraz omówiono kilka często stosowanych...
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Clustering Context Items into User Trust Levels
PublikacjaAn innovative trust-based security model for Internet systems is proposed. The TCoRBAC model operates on user profiles built on the history of user with system interaction in conjunction with multi-dimensional context information. There is proposed a method of transforming the high number of possible context value variants into several user trust levels. The transformation implements Hierarchical Agglomerative Clustering strategy....
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Using evidence based arguments to support trust
PublikacjaWprowadzono podstawowe koncepcje metodyki TRUST-IT: argumentu i dowodu, modelu argumentacji, szablonu argumentacji, oceny argumentu oraz kontekstu aplikacyjnego. Przedstawiono zakres funkcjonalności, modele udostepniania oraz politykę bezpieczeństwa informacji związane z usługami NOR-STA wspomagającymi zastosowania metodyki TRUST-IT. Przedstawiono również dotychczasowe doświadczenia związane z wdrażaniam uzług NOR-STA w różnych...
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Representing and appraising Toulmin model arguments in trust cases
PublikacjaThe paper presents a Toulmin-based argument model used in trust cases, which allows to argue various properties of IT systems. Argument patterns encountered in trust cases are discussed together with some real-life examples. A method of argument appraisal is introduced together with the corresponding aggregation mechanism. Practical applications of trust cases in industrial and research projects are outlined.
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User Trust Levels and Their Impact on System Security and Usability
PublikacjaA multilateral trust between a user and a system is considered. First of all we concentrate on user trust levels associated with the context-oriented CoRBAC model. Consequently, there were computed user profiles on the basis of its implementation in the information processing system “My GUT”. Furthermore, analysis of these profiles and the impact of user trust levels on system security and usability have been discussed.
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Supporting Compliance with Security Standards by Trust Case Templates
PublikacjaTrust Cases are used to justify that a given object (a system, an infrastructure, an organization) exhibits certain properties. One of possible applications of trust cases is related to the processes of achieving and demonstrating the compliance with standards. A Trust Case Template derived from a given standard constitutes a skeleton of justification (encompassing evidence and argumentation) of the compliance with the standard....
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Implementing decisional trust: a first approach for smart reliable systems
PublikacjaIn this article, we introduce the necessary elements that must be integrated in order to achieve a decisional technology that is trustworthy. Thus, we refer to such technology as decisional trust. For us, decisional trust can be achieved through the use of elements such as the decisional DNA, reflexive ontologies, and security models; and therefore, we present in this article a framework that was used for the implementation of...
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Trust Management Method for Wireless Sensor Networks
PublikacjaA Wireless Sensor Network (WSN) is a network of spatially distributed autonomous sensors to monitor physical or environmental conditions, such as temperature, sound, pressure, etc. and to cooperatively pass their data to the main location. The first wireless network that bore any real resemblance to a modern WSN is the Sound Surveillance System (SOSUS), developed by the United States Military in the 1950s to detect and track Soviet...
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How can we justify trust in software based systems?
PublikacjaArtykuł wprowadza pojęcie ''trust case'' i wyjasnia jego znaczenie w kontekście systemów informatycznych. Przedstawia również doświadczenia zdobyte w trakcie budowy trust case dla złożonego systemu IT przeznaczonego do wspomagania procesów dystrybucji i stosowania leków. Przedstawia również szereg otwartych problemów badawczych dotyczacych budowy i zarządzanie dowodami zaufania (trust case).
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Trust in Electronic Word-of-Mouth (eWOM): the concept and the most important determinants
PublikacjaeWOM and trust in it is now the most important factor in determining buyers' purchasing behavior. Familiarity with the determinants of trust establishes the formation of appropriate marketing activities. However, the growing number of new forms of eWOM and its increasingly complex and multidimensional nature have created a lot of confusion. The article aims to organize the concepts related to trust in eWOM, to indicate the most...
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A theoretical framework for understanding trust and distrust in internet voting
PublikacjaEach and every case of success and failure in the implementation of internet voting is permeated by a common element: the concept of trust. Several researchers highlighted the relevance of creating trust for the successful implementation of technology [15] and, in particular, of internet voting [13]. But the concept itself is complex and challenging to define, for one fundamental reason: it is a concept of everyday social use...
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Services Marketing_2022
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Services Marketing_BiM_winter_2023
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Wyróżniki modelu biznesu przedsiębiorstwa inteligentnego
PublikacjaBurzliwa zmiana środowiska biznesowego wpływa na ludzi tak, że generują oczekiwania na wyroby i usługi zaspokajające ich dotychczasowe i nowe potrzeby w coraz większym stopniu. W ten sposób przed menedżerami powstają wciąż nowe, bardziej skomplikowane i wysublimowane wymagania. W takich uwarunkowaniach prowadzenia biznesu sukces osiąga to przedsiębiorstwo, które jest inteligentne. W takiej perspektywie celem badań było wyłonienie...
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Relationships between Trust and Collaborative Culture in The Context of Tacit Knowledge Sharing
PublikacjaThe literature review presents a lot of theoretical and empirical evidence that Trust affects Collaborative Culture. The opposite also proves to be true: Collaborative Culture influences Trust. The main hypothesis presented in this paper says that both these factors are strongly correlated and modify each other. This study examines the mutual relationship of the said variables in the context of Tacit Knowledge Sharing based on...
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The effects of perceived risk, brand value, and brand trust on eWOM
PublikacjaUnrestricted access to the Internet, mobile devices, social applications and offering shopping comment options via online stores and platforms, encourages customers to generate online reviews about brands. That is why it became important to learn about the factors that motivate customers to create electronic word of mouth (eWOM). The survey aimed to check if there are links between perceived brand value, perceived risk, brand trust...
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Marketing in services
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Integration of Services into Workflow Applications
PublikacjaDescribing state-of-the-art solutions in distributed system architectures, Integration of Services into Workflow Applications presents a concise approach to the integration of loosely coupled services into workflow applications. It discusses key challenges related to the integration of distributed systems and proposes solutions, both in terms of theoretical aspects such as models and workflow scheduling algorithms, and technical...
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Trust in Food
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Trust in Food
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Trust in Food
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Journal of Trust Research
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Systematics of intelligent transport systems services
PublikacjaRecent years have seen a more intensified deployment of Intelligent Transport Systems (ITS) in Polish cities. Work is also underway on the implementation of ITS on the national roads within the National Traffic Management System (KSZR). The research project RID-4D (part of Road Innovations), is designed to fill the gap, which is the lack of systematics of ITS services in Poland. The paper presents a proposal of ITS services systematics,...