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Search results for: SERVICE QUALITY
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Selected issues on inovativeness of enterprises in Poland
PublicationThe article presents the issue of innovative activities in company processes. The forms of innovative activity important from the point of view of industrial, trade and service enterprises were described. The influence of different types of implemented innovations on the possible benefits obtained by enterprises was also described.
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Knowledge management approaches among KIBS companies and their determinants – case study analysis
PublicationThis paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated...
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Opóźnienie efektywne i jego zastosowanie do sterowania ruchem w sieciach pakietowych
PublicationW rozprawie doktorskiej przeanalizowano problem zapewnienia gwarancji jakości usług (Quality of Service, QoS) w sieciach pakietowych, ze szczególnym uwzględnieniem usług o ściśle określonych wymaganiach opisujących opóźnienie pakietów i jego zmienność w sieciach z agregacją strumieni, takich jak np. sieć IP QoS z Differentiated Services (DiffServ) realizująca schemat obsługi Expedited Forwarding Per Hop Behavior (EF PHB) lub sieć...
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The innovations services in Scania company
PublicationThis chapter shows us the service innovations in Scania company. Current research were based on actual situation on market and were supported by tools which help to generate innovative ideas. The new product will not only benefit the company and its clients, but also improve the situation on the market.
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Extensions of ETSI performance measurements methodology for statistical results analysis =Rozszerzenia metodologii pomiarów wydajności zaproponowanej przez ETSI przy statystycznej analizy wyników
PublicationNext Generation Network (NGN) architecture was proposed by International Telecommunication Union Telecommunication Standardization Sector (ITU-T) to deliver telecommunication services satisfying the needs of modern society for an access to information. The core of NGN service stratum are IP Multimedia Subsystem (IMS) elements acting as service controls units. To assess performance of IMS components, European Telecommunications...
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A new concept of contemporary marketing
PublicationPurpose: This conceptual paper aims to propose a new concept of marketing that responds well to the needs of a changing world, taking into account the continuous development of the service economy and the revolution in the development of the Internet and related tools. Methodology/Approach: The proposed concept is based on well-researched theories: service marketing, experience marketing, relationship marketing and digital marketing...
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Green Lean in Services
PublicationThe study presents the basic aspects of the improvement of the company useing Green Lean concept. The authors refer to the basics of the concept, present its theoretical aspects together with a revew of possible actions to eliminate the green waste. All these considerations refer to the service activities of any kind in order to maintain holistic approach of the research.
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A model, design, and implementation of an efficient multithreaded workflow execution engine with data streaming, caching, and storage constraints
PublicationThe paper proposes a model, design, and implementation of an efficient multithreaded engine for execution of distributed service-based workflows with data streaming defined on a per task basis. The implementation takes into account capacity constraints of the servers on which services are installed and the workflow data footprint if needed. Furthermore, it also considers storage space of the workflow execution engine and its cost....
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Evaluation of reformer tubes degradation after long term operation
PublicationPurpose of this paper is to show the effect of long-term service at elevated temperatures on microstructural changes of cast steel reformer tubes made of the alloy IN-519 (24%Cr, 24%Ni, Nb). The relationship between mechanical properties and microstructure degradation is discussed. Investigations were performed on five tubes taken from ammonia reformer furnace. Tubes worked at temperature of 880C and 3,2 MPa pressure. The operation...
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Application of Shape Memory Alloys in Pipeline Couplings for Shipbuilding
PublicationThe aim of the study is to analyse shape memory alloy (SMA) pipeline joints in limited space applications for all kinds of ships. Generally, the space available in various areas on ships is strictly limited and service works usually meet many obstacles. If we consider a pipeline, the flange joints always require a larger free space around the pipe than the pipe alone. A simultaneous problem can occur with the propeller shaft line...
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Development of the New Polish Method for Capacity Analysis of Motorways and Expressways
PublicationThe paper presents development of the new Polish method for performing capacity analysis of basic segments of dual carriageway roads (motorways and expressways). The method is based on field traffic surveys conducted at 30 motorway and expressway sites (class A and S roads) in Poland. Traffic flows, composition and travel times were observed in 15-min intervals at each site using ANPR filming method. These data were used to calibrate...
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Study on CPU and RAM Resource Consumption of Mobile Devices using Streaming Services
PublicationStreaming multimedia services have become very popular in recent years, due to the development of wireless networks. With the growing number of mobile devices worldwide, service providers offer dedicated applications that allow to deliver on-demand audio and video content anytime and everywhere. The aim of this study was to compare different streaming services and investigate their impact on the CPU and RAM resources, with respect...
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Integration of Services into Workflow Applications
PublicationDescribing state-of-the-art solutions in distributed system architectures, Integration of Services into Workflow Applications presents a concise approach to the integration of loosely coupled services into workflow applications. It discusses key challenges related to the integration of distributed systems and proposes solutions, both in terms of theoretical aspects such as models and workflow scheduling algorithms, and technical...
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A NEW TAKE ON PENITENTIARY ARCHITECTURE ARCHITEKTURA WIĘZIENNA – NOWE OBLICZE
PublicationThis article raises the issue of designing and adapting correctional facilities to the new perception of prisoners as well as comprehension of punishment. For research purposes, several European prisons which came into service over recent years were selected. A study of such facilities revealed design solutions that may significantly affect the process of rehabilitation for inmates and make such buildings an accepted part of society.
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Workbook for cooperative development of personnell and organisation for innovation in SME in the Baltic Sea Region
PublicationThis study highlights the potential for cooperative development of personnel and organisational innovations in SMEs and gives an example implemented by the University of Lund together with the Municipality of Astorp and local companies. This innovation field is of particular importance for all companies in the region, since it does apply to any professional sector, be it a service oriented company or a manufacturing business. This...
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Searching for innovation knowledge: insight into KIBS companies
PublicationThe paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...
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Text analytics for co-creation in public sector organizations: a literature review-based research framework
PublicationThe public sector faces considerable challenges that stem from increasing external and internal demands, the need for diverse and complex services, and citizens’ lack of satisfaction and trust in public sector organisations (PSOs). An alternative to traditional public service delivery is the co-creation of public services. Data analytics has been fueled by the availability of immense amounts of data, including textual data, and...
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Systemy Smart Cities - studium przypadku
PublicationThe paper presents the architecture of an enterprise service bus used in the construction of information systems processing large amounts of data for decision-making needs at the City Hall in Gdańsk. The key concept of processes of bus development involves installation of developing environment, database connection, flow mechanisms and data presentation. The issue was supported by models such as KPI (Key Processes Identifier) and...
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Reception of GNSS Signals Under Jamming Conditions
PublicationThe article focuses on performance of Global Navigation Satellite System receivers in environment where intentional interference is present. First part is a general description of GNSS systems. Secondly, types of positioning service disturbances are specified. In the third part authors present a scheme of measurement stand which is used to evaluate the influence of interference on reception of navigation signals. Next, research...
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Traffic Type Influence on QoS Network Performance of Streaming Traffic Class
PublicationFeasibility study on QoS routing proved that the traffic type influence the network performance. The performance is defined here as a number of packets serviced by the network. In the paper additional element - buffers lengths used in service system was verified in terms of dependencies with routing performance. We present results obtained by simulation for many simulation scenarios. Analysis was done for two different network...
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Online sound restoration system for digital library applications
PublicationAudio signal processing algorithms were introduced to the new online non-commercial service for audio restoration intended to enhance the content of digitized audio repositories. Missing or distorted audio samples are predicted using neural networks and a specific implementation of the Jannsen interpolation method based on the autoregressive model (AR) combined with the iterative restoring of missing signal samples. Since the distortion...
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Determinants of judges’ career choices and productivity: a Polish case study
PublicationThe goal of this paper is to identify factors which affect judges’ productivity and career choice motives with the view of increasing judicial efficiency. Specifically, the investigation focuses on such aspects as judges’ remuneration, promotion, threat of judgment revocation, service/mission, periodic assessment, the threat of a complaint about protracted proceedings or of disciplinary proceedings, the threat of destabilization...
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Sieciowy Monitor Obiektu – rozproszony system inteligentnego zarządzania złożonymi obiektami przemysłowymi
PublicationCelem pracy jest opracowanie kompletnego środowiska pozwalającego na budowę autonomicznych systemów diagnostyki, monitorowania, sterowania i zarządzania inteligentnymi budynkami. W ramach przeprowadzonych prac badawczych przedstawiono opracowaną koncepcję Sieciowego Monitora Obiektu (SMO) oraz metody komunikacji pomiędzy urządzeniami pomiarowo- diagnostyczno-sterującymi w oparciu o wspólną szynę danych Diagnostic Service...
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A method of the UMTS-FDD network design based on universal load characteristics
PublicationIn the paper an original method of the UMTS radio network design was presented. The method is based on simple way of capacity-coverage trade-off estimation for WCDMA/FDD radio interface. This trade-off is estimated by using universal load characteristics and normalized coverage characteristics. The characteristics are useful for any propagation environment as well as for any service performance requirements. The practical applications...
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Wyznaczanie odpływu ze zlewni niekontrolowanych Kanału Raduni podczas powodzi w 2001 r.
PublicationMetoda SCS (ang. Soil Conservation Service) pozwalająca wyznaczyć wysokość opadu efektywnego. Metoda geomorfologicznego hydrogramu jednostkowego do wyznaczenia hydrogramu odpływu ze zlewni niekontrolowanej. Aplikacja metody do sytuacji w zlewni Kanału Raduni na przykładzie powodzi z 2001 roku. Wyniki obliczeń dla potoków zasilających Kanał Raduni, odniesienie uzyskanych przepływów do dopływu z 2001 roku.
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Working conditions in small companies in the eyes of the employees. [Warunki pracy w małych firmach w ocenie pracowników]
PublicationThe article presents the results of the study concerning the employees' awareness of working conditions. 157 employees from small production and service companies took part in the research. The research showed differences in the employees' perception of their working conditions. The employees were more often dissatisfied with working conditions than managers. A significant number of respondents (more than 75%) believe that the...
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Modelling Evolution of Knowledge-Based Information Technology Organization: The Concept and Perspective
PublicationIncreasing pressure on improving the efficiency of companies' operations leads to transformation of their Information Technology (IT) organizations from technology-oriented to service-oriented, based on the Information Technology Infrastructure Library (ITIL) model. The evolution of these IT organizations can be supported by the knowledge-based systems centered on the rules determined through agregation and refinement of existing...
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PVM Web Cluster: integration of PVM clusters using Web services and CORBA.
PublicationProponujemy nową architekturę i jej implementację PVM Web Cluster, która umożliwia łatwe zrównoleglanie wykonania zadań PVM zarówno na geograficznie rozproszone klastry PVM jak i wewnątrz nich. Uruchamianie zadań jest wykonywane poprzez wywołanie usługi sieciowej (Web service), która negocjuje najlepszy klaster (klastry) dla danego zadania i komunikuje się z klastrami za pomocą standardu CORBA.
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Arch footbridge over Warta river in Wronki - design and construction
PublicationThe paper presents the concept of dynamic redesign of lively footbridge. The goal was to reduce probable dynamic excitation and change detailed structural concept. After the complex study the new design was created. In effect completely new static and dynamic properties were reached. Static and dynamic assumptions are explainde. General information, photos and drawings are presented. The final price of the project amounted to 1.25...
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Effects of safety barrier life cycle cost factors - identification and analysis
PublicationThe costs borne by road infrastructure authorities for managing and maintaining road devices such as safety barriers may be very high. This has prompted the need for identifying and analysing in detail all factors that influence the costs of safety barriers throughout their service life. To meet that need, the authors used international experience and field data collected under the LifeRoSE project to define the cost structure...
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Knowledge Exchange Between KIBS Firms and Their Clients: Case Study Analysis
PublicationPurpose: This paper aims to analyse knowledge exchange between KIBS firms and their clients, and their potential determinants (e.g. client’s education, type of the service offered, channel of the knowledge exchange, and willingness of the customer to accept the knowledge). The paper is based on a literature analysis and a case study research, examining 5 KIBS firms located in the Pomeranian region in Poland. Methodology: On the...
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Double-Blind Reputation vs. Intelligent Fake VIP Attacks in Cloud-Assisted Interactions
PublicationWe consider a generic model of Client-Server interactions in the presence of Sender and Relay, conceptual agents acting on behalf of Client and Server, respectively, and modeling cloud service providers in the envisaged "QoS as a Service paradigm". Client generates objects which Sender tags with demanded QoS level, whereas Relay assigns the QoS level to be provided at Server. To verify an object's right to a QoS level, Relay detects...
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Usługi Webowe dla zastosowań L2L.
PublicationPrzedstawiono problemy komunikacji pomiędzy systemami informatycznymi dla sektora B2B. Jako rozwiązanie zaproponowano technologię Usług Webowych (Web Service). Omówiono jej koncepcję oraz przykładową implementację przy pomocy protokołów: HTTP, SOAP czy WSDL. Problemy związane z integracją aplikacji zilustrowano na przykładzie aplikacji tworzonych w ramach w ramach projektu PBI. Wskazano dalszy możliwy kierunek rozwoju tego...
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TRAFFIC MODEL OF A MULTIDOMAIN IMS/NGN
PublicationIn this paper we continue our research and present an analytical traffic model of a multidomain Next Generation Network (NGN), which is standardized for delivering multimedia services based on the IP Multimedia Subsystem (IMS). The model takes into account several service scenarios (including registration, intra- and inter-operator calls) and a large set of network parameters. Using the model mean Call Set-up Delay and mean Call...
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Modelling of the viscoelastic properties of the technical fabric VALMEX
PublicationThe analysis of the Burgers model used for the constitutive description of the technical fabric VALMEX vis-coelastic behavior is presented. It has revealed that the correctness of the identification depends strongly on the level of the immediate strain taken for calculations. Moreover, it has been proven that the Burgers model can be used for modelling of the viscoelastic properties of the polyester reinforced PVC coated VALMEX...
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QoS/QoE in the Heterogeneous Internet of Things (IoT)
PublicationApplications provided in the Internet of Things can generally be divided into three categories: audio, video and data. This has given rise to the popular term Triple Play Services. The most important audio applications are VoIP and audio streaming. The most notable video applications are VToIP, IPTV, and video streaming, and the service WWW is the most prominent example of data-type services. This chapter elaborates on the most...
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Methodology of Conformity Testing of VoIP Connections Scenarios for SIP Protocol
PublicationConformity and conformity testing have always had a crucial role in telecommunications. These issues are especially important in VoIP technology with SIP protocol as there are many hardware, software and service implementations. In this paper a methodology of automatic conformity testing of VoIP connections scenarios applying to any IP network is proposed. Example implementation of the methodology as Linux shell scripts is presented....
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Analysis of IMS/NGN call processing performance using phase-type distributions
PublicationThis work is a continuation of our research on the traffic model dedicated for design and analysis of the Next Generation Network (NGN), which is standardized for distribution of current and future multimedia services based on the IP Multimedia Subsystem (IMS). Our analytical and simulation models allow evaluation of mean Call Set-up Delay E(CSD) as well as mean Call Disengagement Delay E(CDD) in a single domain of IMS/NGN. Ensuring...
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Online sound restoration system for digital library applications.
PublicationAudio signal processing algorithms were introduced to the new online non-commercial service for audio restoration intended to enhance the content of digitized audio repositories. Missing or distorted audio samples are predicted using neural networks and a specific implementation of the Jannsen interpolation method based on the autoregressive model (AR) combined with the iterative restoring of missing signal samples. Since the distortion...
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Client co-production in knowledge-intensive business services (KIBS): Case study analysis
PublicationPurpose: This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Methodology: The paper is based on an in-depth analysis...
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Factors of successful client co-production in knowledge-intensive business services
PublicationPurpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth...
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Skarby Menonitów - polsko-holenderskie warsztaty naukowe
PublicationSkarby Menonitów - polsko-holenderskie warsztaty naukowe- sprawozdanie z badań terenowych. Przedstawienie tematyki i zakresu polsko-holenderskich warsztatów naukowych dotyczących dziedzictwa kulturowego Żuław. Warsztaty SKARB MENONITÓW przeprowadzone w ramach międzynarodowych badań naukowych od 22 do 27 września 2008 roku w gminie Cedry Wielkie przy współpracy Wydziału Architektury Politechniki , National Service for Archeology,...
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A Cross-Team Collaborative Evaluation of a CRM System
PublicationThis paper presents an analysis of an usability evaluation a CRM (Customer Relationship Management) performed by a team composed of external usability experts jointly with a CRM staff. The evaluation process differed from a classical scheme known from former projects, including some new elements resulting from a specific context of this study. These novel elements resulted in reshaping the role of the CRM system and considering...
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The analysis of turbine propulsion systems in nuclear submarines
PublicationThe article systematises submarines, which are presently in service, according to their propulsion types (both conventional and nuclear), power output, and submersion depth. Contemporary types of propulsion systems installed and used in submarines are discussed. Calculations were performed for the PWR (Pressurized Water Reactor) type nuclear propulsion system and the supercritical turbine propulsion system (supercritical reactor...
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Asynchronous time difference of arrival (ATDOA) method
PublicationA new method for a location service in the asynchronous wireless sensor networks is outlined. This method, which is called asynchronous time difference of arrival (ATDOA), enables calculation of the position of a mobile node without knowledge of relative time differences (RTDs) between measuring sensors. The ATDOA method is based on the measurement of time difference of arrival between the node and the same sensor at the discrete...
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Mowa nienawiści (hate speech) a odpowiedzialność dostawców usług internetowych w orzecznictwie sądów europejskich
PublicationThe article analyses the phenomenon of hate speech in the Internet contrasted with the problem of responsability of Internet Service Providers for cases of such abuses of freedom of expression. The text provides an analysis of jurisprudence of two European Courts. On the one hand it presents the position of the European Court of Human Rights on the problem of hate speech: its definition and the liability for it as an exception...
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Parallelization of Compute Intensive Applications into Workflows based on Services in BeesyCluster
PublicationThe paper presents an approach for modeling, optimization and execution of workflow applications based on services that incorporates both service selection and partitioning of input data for parallel processing by parallel workflow paths. A compute-intensive workflow application for parallel integration is presented. An impact of the input data partitioning on the scalability is presented. The paper shows a comparison of the theoretical...
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3D Model Preparing Patterns for Interactive Urban Visualization - Guidelines for Graphic Designers Preparing 3D Models for Virtual Reality Applications
PublicationWhile working on architectural visualizations, the software developer often has to work with graphic designers who create models in a different environment what can cause many complications. For this reason, it is very important to have some guidelines which can protect both the developer and the designer from commixing mistakes. The paper presents a list of such guidelines based on the authors’ experience. The reader can treat...
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Justyna Zander dr inż.
People -
Revsable framework for telecontrol protocols. W: Springer Homepage [online] Proceedings. Second International ESPRIT ARES Workshop on Development and Evolution of Software Architectures for Product Families. Las Palmas de Gran Canaria, Spain, February 26-27, 1998. [Dostęp: 20 grudnia**2002]. Ed. F. van der Linden. Dostępny w World Wide Web: http://link.springer.de/link/ /service/series/0558/tocs/t1429.htm [s. 6-13, 5 rys. bibliogr. 6 poz.] Wzorce wielokrotnego wykorzystania oprogramowania protokołów telesterowa- nia.
PublicationZaprezentowano wzorzec COMSOFT wielokrotnego wykorzystania oprogramowania o-pracowany dla protokołów telesterowania. Jego podstawy tworzą: metodologiaobiektowa i wzorce wielokrotnego użycia. Zastosowanie wzorców wspomagają:biblioteka komponentów, wykorzystywanych we wszystkich fazach konstrukcji o-programowania oraz procedury użytkowania i parametryzacji. Opracowane wzorcezostały praktycznie zastosowane do konstrukcji oprogramowania...