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Search results for: SYSTEM USABILITY
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Measuring the immeasurable: system usability, user satisfaction, and quality management.
PublicationZmierzyć niemierzalne: funkcjonalność systemu, satysfakcja użytkownika a zarządzanie jakością.W artykule przedyskutowano możliwości opracowania nowego podejścia badawczego łączącego badania funkcjonalności, badania konsumenckie oraz wybrane techniki zarządzania jakością. Perspektywa badań konsumenckich jest postrzegana jako szczególnie obiecująca w kontekście rozwijającego się rynku produktów interaktywnych oraz dalszego rozwoju...
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User Trust Levels and Their Impact on System Security and Usability
PublicationA multilateral trust between a user and a system is considered. First of all we concentrate on user trust levels associated with the context-oriented CoRBAC model. Consequently, there were computed user profiles on the basis of its implementation in the information processing system “My GUT”. Furthermore, analysis of these profiles and the impact of user trust levels on system security and usability have been discussed.
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Usability in Poland
PublicationRozdział prezentuje przegląd aktualnej aktywności badawczej, dydaktycznej i praktycznej dotyczącej jakości użytkowej (ang. usability) systemów informatycznych. Przegląd dotyczy polskich instytucji akademickich oraz polskiej branży IT według stanu na rok 2009. Zostały kolejno omówione rys historyczny, stan aktualny oraz perspektywy na przyszłość, jak i wiodące polskie instytucje badawcze prowadzące projekty dotyczące jakości użytkowej...
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Usability of Mobile Applications: A Consolidated Model
PublicationMobile devices have become an integral part of the digital ecosystem, connecting people, businesses, and information around the world in ways never before possible. In particular, smartphones, tablets and other handheld devices equipped with mobile applications have changed every aspect of our lives. Today, a user can choose from nearly five million applications available for both Android and iOS operating systems. However, only...
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Eye-tracking Web Usability Research
PublicationIn this paper we present the results of a study that aims to evaluate the usability of three selected web services, based on eye–tracking and thinking aloud techniques. The gathered comments and observations, recapitulated and supported by particular measures, allow us to discover and describe typical user behavior pertaining to given tasks to solve.
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Usability of UML modeling tools
PublicationNarzędzia wspomagające modelowanie w UML pełnią istotną rolę w procesie wytwarzania i utrzymania oprogramowania. Badanie użyteczności tych narzędzi ma na celu poprawę produktywności oraz satysfakcji z ich użytkowania. W referacie zaprezentowano badania użyteczności za pomocą trzech metod: eksperymentalnego testowania efektywności, zapytań o aspekty użyteczności testowanych narzędzi oraz analitycznej metody GOMS (ang. Goals, Operators,...
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Towards Emotion Acquisition in IT Usability Evaluation Context
PublicationThe paper concerns extension of IT usability studies with automatic analysis of the emotional state of a user. Affect recognition methods and emotion representation models are reviewed and evaluated for applicability in usability testing procedures. Accuracy of emotion recognition, susceptibility to disturbances, independence on human will and interference with usability testing procedures are...
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Usability of mobile applications: a systematic literature study
PublicationSince the release of the first mobile devices, the usability of on-board applications has been the concern not only of software vendors but hardware manufacturers as well. The academia community later willingly joined the discussion on usability in terms of theory and empirical measurement, having experience and knowledge in desktop settings. At first sight, such a background should guarantee a solid foundation to conduct research...
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Usability Testing of Mobile Applications: A Methodological Framework
PublicationLess than five percent of all mobile applications have become successful throughout 2023. The success of a new mobile application depends on a variety of factors ranging from business understanding, customer value, and perceived quality of use. In this sense, the topic of usability testing of mobile applications is relevant from the point of view of user satisfaction and acceptance. However, the current knowledge seems to be fragmented,...
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Hard lessons learned: delivering usability in IT projects
PublicationEffective project management requires the development of a realistic plan which aims to ensure the success of the project and ultimately deliver a high quality product to customers. However, experience shows that the majority of software vendors managing projects suffer from numerous problems to provide usability in IT solutions and complete a project in a given time with success. In this paper we discuss, analyze and synthesize...
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Testing the usability of decisional DNA in robotics
PublicationW pracy poddano dyskusji i nalizie obszary mozliwych zastowac reprezentacji wiedzy zwanej Decisional DNA w zagadnieniach zwiazanych z robotyka.
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The impact of end-user participation in IT projects on product usability
PublicationMany companies implementing new IT projects encounter numerous problems with ensuring good final product usability. The strong market competition they experience often results in necessity of undertaking difficult decisions with regard to cost minimization. This may force cuts in usability expertise and consulting, most often by limiting end-user participation in the project. However, it may also result in serious consequences...
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An Empirical Study on the Impact of Gender on Mobile Applications Usability
PublicationIn the area of broadband wireless Internet, mobile applications have already replaced their desktop equivalents and are recognized as valuable tools for any size of businesses and for private use. With the emergence of millions of apps, the quality of their interaction with the user remains an open question for software vendors. While female and male requirements and preferences are not always similar, to the best of our knowledge,...
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Human Preference Modelling in Usability of Graphical Interfaces
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A Cross-Team Collaborative Evaluation of a CRM System
PublicationThis paper presents an analysis of an usability evaluation a CRM (Customer Relationship Management) performed by a team composed of external usability experts jointly with a CRM staff. The evaluation process differed from a classical scheme known from former projects, including some new elements resulting from a specific context of this study. These novel elements resulted in reshaping the role of the CRM system and considering...
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Usability and relational factors in user-perceived quality of online services
PublicationThe purpose of this paper is to identify the key determinants of con-sumer-perceived usability of online service websites and their impact on e-loyalty potential, expressed by customer’s willingness to return and to recommend the website to others. In this experimental usability study fifteen video-recorded users performed specific tasks in financial, travel and health online service websites. After completing the tasks users filled...
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Usability Techniques Possible to Use in Diagnostic Tools Interface Improvement
PublicationThe development of diagnostic tools has caused a rapid increase in the amount of information generated and presented, necessitating the use of computer displays as an interface to data presentation and the use of modern diagnostic tools. The paper presents methods for testing usability that can be used in designing and improving the quality of interfaces of modern diagnostic tools that use communication through graphical user interfaces.
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Usability attributes revisited: a time-framed knowledge map
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Delivering Usability in IT Products: Empirical Lessons from the Field
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Usability of calculation methods for saw blade stiffness determination.
PublicationW pracy przedstawiono metodykę wyznaczania sztywności poprzecznej pił określanej na linii zębów. Prezentowana metodyka może być wykorzystywana zarówno do pił trakowych jak i taśmowych. Podano zalecenia wyboru odpowiedniej metody obliczeniowej w zależności od szerokości brzeszczotu piły.
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Usability study of various biometric techniques in bank branches
PublicationThe purpose of the presented research was to evaluate the performance of the prepared biometric algorithms and obtain information on the opinions and preferences of their users in bank branches. The study aimed to determine users' attitudes towards particular modalities and preferences on how to use biometrics after the bank customers had practical experience with the operation of the prototype solutions. The research results...
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Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty
PublicationThis paper presents the results of an experimental study aimed at identifying possible relationships among website usability characteristics, consumer satisfaction, trust and loyalty. These factors regard not only customer satisfaction in a transactional sense, but in the long term they may affect e-customer behavior, opinions, recommendations and attitudes toward using on-line services in general. The study was performed with...
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Evaluating the Internal and External Usability of Mobile Technologies in Facilitating Knowledge Transfer
PublicationA worker’s performance and productivity depend on a variety of factors including knowledge, to be essential for self-effectiveness and self-efficacy. In the literature, knowledge transfer is argued to enhance the quality of work, and therefore, its value. When addressing this issue, the latest studies have considered and evaluated the use of mobile technologies, which are evidenced to improve a worker’s capacity and skills. However,...
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Usability and socio-organizational context of on-line services in intranet portals
PublicationPublikacja omawia problemy postrzeganej jakości usług on-line, dostępnych w intranetowych portalach pracowniczych. Zaproponowano poszerzone podejście ocenowe wykraczające poza typową ocenę jakości użytkowej. Poszerzenie to polega na uwzględnieniu w projektowaniu i w ocenie czynników organizacyjnych i ekonomicznych, związanych z budową relacji na linii pracodawca-pracownicy. Zaproponowano również metodykę projektowania portali intranetowych...
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Modelling Of Commercial Websites. A New Perspective On Usability And Customer Relation
PublicationFrom an economic point of view, a critical aspect of online services is their ability to retain customers. The aim of presented study was the use of a layered model VIPR (Visual - Interaction - Process - Relation ) for commercial services online. The indicator of trust and establishing lasting relationships were assessment achieved from experienced users of commercial online services (n = 207), obtained by means of Web Credibility...
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Vector and Triangular Representations of Project Estimation Uncertainty: Effect of Gender on Usability
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The evaluation of the vibration measurement usability of electronic indicator lemag "premet C"
PublicationThe measuring possibilities of modern compression and combustion pressure analyzers are extended with additional functions. One of them is parallel to the pressure measurement, the measurement of vibrations in the region of the cylinder head. The paper presents a general assessment of the vibration measurement function of the electronic indicator LEMAG "PREMET C". This feature is very rarely offered by manufacturers of these devices....
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Do online reviews reveal mobile application usability and user experience? The case of WhatsApp
PublicationThe variety of hardware devices and the diversity of their users imposes new requirements and expectations on designers and developers of mobile applications (apps). While the Internet has enabled new forms of communication platform, online stores provide the ability to review apps. These informal online app reviews have become a viral form of electronic wordof-mouth (eWOM), covering a plethora of issues. In our study, we set ourselves...
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Eye Tracking Based Experimental Study on Basic Digital Control Panel Usability
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Exploring the Usability and User Experience of Social Media Apps through a Text Mining Approach
PublicationThis study aims to evaluate the applicability of a text mining approach for extracting UUX-related issues from a dataset of user comments and not to evaluate the Instagram (IG) app. This study analyses textual data mined from reviews in English written by IG mobile application users. The article’s authors used text mining (based on the LDA algorithm) to identify the main UUX-related topics. Next, they mapped the identified topics...
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Cognitum Ontorion: Knowledge Representation and Reasoning System
PublicationAt any point of human activity, knowledge and expertise are a key factors in understanding and solving any given problem. In present days, computer systems have the ability to support their users in an efficient and reliable way in gathering and processing knowledge. In this chapter we show how to use Cognitum Ontorion system in this areas. In first section, we identify emerging issues focused on how to represent and inference...
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Cognitum Ontorion: Knowledge Representation and Reasoning System
Publication“If knowledge can create problems, it is not through ignorance that we can solve them.” (Isaac Asimov). Nevertheless, at any point of human activity, knowledge (besides practice) is a key factor in understanding and solving any given problem. Nowadays, computer systems have the ability to support their users in an efficient and reliable way. In this paper we present and describe the functionality of the Cognitum Ontorion system....
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A prototype information system for managing and pricing e-waste
PublicationThere is no doubt that innovation drives development in all areas of human activity, including electrical and electronic equipment. However, the production of new equipment has a significant impact on the natural environment and a relatively high consumption of natural resources. To address these issues, the circular economy has been implemented in recent years by promoting and introducing numerous measures to facilitate the recycling...
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Processing of acoustical data in a multimodal bank operating room surveillance system
PublicationAn automatic surveillance system capable of detecting, classifying and localizing acoustic events in a bank operating room is presented. Algorithms for detection and classification of abnormal acoustic events, such as screams or gunshots are introduced. Two types of detectors are employed to detect impulsive sounds and vocal activity. A Support Vector Machine (SVM) classifier is used to discern between the different classes of...
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The Effects of the Anthropological Race, Gender and Location of Verbal-Pictorial Stimuli on the Usability of Visual Information Conveyance
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A Study of the Impact of Internal and External Usability on Knowledge Transfer by the Means of Mobile Technologies: Preliminary Results
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Usability of accident and incident reports for evidence-based risk modeling – A case study on ship grounding reports
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Knowledge Management Challenges in Collaborative Design of a Virtual Call Centre
PublicationThis paper presents the analysis of knowledge management issues for an user interface consulting project relevant during the development of a Virtual Call Centre. Experiences gathered by the team of designers and team of usability consultants have been described and evaluated from the knowledge management viewpoint. A concept of a knowledge-based system, potentially supporting usability consulting in subsequent IT projects has...
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Ella4Life virtual assistant - user centered design strategy - evaluation following labolatory tests
PublicationIn the paper, we summarize the evaluation of Anne4Care system after laboratory tests. A group of end users, seniors over 55 years of age, rated a virtual assistant by completing a questionnaire. The objectives of the pilot evaluations are mainly to assess the feasibility, usability, acceptance and functionality of the system and the ability of the potential target user to use the system and receive valuable information from it...
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Closed-Loop Control System Design for Wireless Charging of Low-Voltage EV Batteries with Time-Delay Constraints
PublicationThis paper presents an inductive power transfer system on the basis of a double single- phase three-level T-type inverter and two split transmitting coils for constant current and constant voltage wireless charging of low-voltage light electric vehicle batteries with closed-loop control, considering time-delay communication constraints. An optimal control structure and a modified control strategy were chosen and implemented to...
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Modeling of Performance, Reliability and Energy Efficiency in Large-Scale Computational Environments
PublicationLarge scale of complexity of distributed computational systems imposes special challenges for prediction of quality in such systems. Existing quality models for lower-scale systems include functionality, performance, reliability, flexibility and usability. Among these attributes, performance and reliability have a particular significance to the large-scale systems computing quality modeling due to their strong dependence on the...
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Possibility of Fault Detection in Sensorless Electric Drives
PublicationThe work presents a fault detection method for an induction motor drive system with inverter output filter. This approach make use of a load torque state observer, which complete structure is presented along with the used control structure. Moreover, the demonstrated drive system operates without rotor speed measurement in conjunction with the multiscalar control. The verification of the demonstrated idea was performed on an experimental...
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Kontekstowo zorientowany model bezpieczeństwa systemów internetowych
PublicationW rozprawie dokonano analizy usługowych systemów internetowych pod względem bezpieczeństwa. Przedstawiono autorskie uniwersalne modele bezpieczeństwa CoRBAC oraz jego rozszerzenie TCoRBAC, będące rozwinięciem tradycyjnego modelu RBAC. Uwzględniono analizę szeroko rozumianego kontekstu funkcjonowania systemu oraz poziom jego zaufania do użytkownika. Opracowano metodę wyznaczania dwóch parametrów: zaufania do systemu (λ) będącego...
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Evaluation of Face Detection Algorithms for the Bank Client Identity Verification
PublicationResults of investigation of face detection algorithms efficiency in the banking client visual verification system are presented. The video recordings were made in real conditions met in three bank operating outlets employing a miniature industrial USB camera. The aim of the experiments was to check the practical usability of the face detection method in the biometric bank client verification system. The main assumption was to provide...
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Designing intranet portals as electronic workplaces
PublicationThis paper highlights the most important requirements for developing intranet portals, especially in the areas of user interface ergonomics and usability. In specifying relevant usability requirements both perspectives are considered: of company employees and of executives. Best practices are reviewed, regarding successes and failures in intranet absorption, basing on the results on recent research in a number of surveyed Polish...
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Kamil Brodnicki dr inż.
PeopleKamil Brodnicki is an assistant at the Department of Applied Informatics in Management at the Faculty of Economics and Management at the Gdańsk University of Technology. From 2017, he is the head of the Customer Experience laboratory. Since 2011, he has been working in one of the Tri-City IT companies as an IT Systems Analyst, implementing projects in the financial sector. His research interests are focused on the following areas:...
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Face detection algorithms evaluation for the bank client verification
PublicationResults of investigation of face detection algorithms in the video sequences are presented in the paper. The recordings were made with a miniature industrial USB camera in real conditions met in three bank operating rooms. The aim of the experiments was to check the practical usability of the face detection method in the biometric bank client verification system. The main assumption was to provide as much as possible user interaction...
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A biochemical multi-species quality model of a drinking water distribution system for simulation and design
PublicationDrinking Water Distribution Systems (DWDSs) play a key role in sustainable development of modern society. They are classified as critical infrastructure systems. This imposes a large set of highly demanding requirements on the DWDS operation and requires dedicated algorithms for on-line monitoring and control to tackle related problems. Requirements on DWDS availability restrict the usability of the real plant in the design phase....
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Spectral Clustering Wikipedia Keyword-Based search Results
PublicationThe paper summarizes our research in the area of unsupervised categorization of Wikipedia articles. As a practical result of our research, we present an application of spectral clustering algorithm used for grouping Wikipedia search results. The main contribution of the paper is a representation method for Wikipedia articles that has been based on combination of words and links and used for categoriation of search results in this...
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FEX a Fingers Extending eXoskeleton for Rehabilitation and Regaining Mobility
PublicationThis paper presents the design process of an exoskeleton for executing human fingers’ extension movement for the rehabilitation procedures and as an active orthosis purposes. The Fingers Extending eXoskeleton (FEX) is a serial, under-actuated mechanism capable of executing fingers’ extension. The proposed solution is easily adaptable to any finger length or position of the joints. FEX is based on the state-of-art FingerSpine serial...