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Search results for: quality of experience (qoe)
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A Semiautomatic Experience-Based Tool for Solving Product Innovation Problem
PublicationIn this paper we present the idea of Smart Innovation Engineering (SIE) System and its implementation methodology. The SIE system is semi-automatic system that helps in carrying the process of product innovation. It collects the experiential knowledge from the formal decisional events. This experiential knowledge is collected from the group of similar products having some common functions and features. The SIE system behaves like...
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Quality 5.0: A Paradigm Shift Towards Proactive Quality Control in Industry 5.0
PublicationIndustry 5.0, the latest wave of industrial revolution, is redefining the traditional manufacturing and production landscapes by leveraging advanced technologies, promoting sustainability, and fostering a human-centric approach. An inevitable consequence of this progression is Quality 5.0, the next phase of quality control and assurance. Quality 5.0 aims to transcend the limitations of conventional quality control techniques, which...
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Experience Based Decisional DNA (DDNA) to Support Sustainable Product Design
PublicationThis paper presents the idea of providing engineering design knowledge to designers working on sustainable product design and development process. The new product development process often requires significant amount of design knowledge which can be saved and recalled by designers during the design process. This knowledge is very important for successful sustainable product development as it can include material selection, product...
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High-quality academic teachers in business school. The case of The University of Gdańsk, Poland
PublicationThe Bologna process, the increasing number of higher education institutions, the mass education and the demographic problems make the quality of education and quality of the academic teachers a subject of wide public debate and concern. The aim of the paper is to identify the most preferred characteristics of a teacher working at a business school. The research problem was: What should a high-quality business school academic teacher...
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Quality of bottled waters
PublicationBottled water is a product that is purchased by annually increasing numbers of people of all age groups. The quality control of mineral waters tends to concentrate on the determination of anion and cation levels, since it is these that govern the taste, smell and possible medicinal properties of the water. The constantly rising sales of mineral waters bring with them the ever increasing exploitation of their sources. The consequences...
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Consumerism and the Quality of Life
PublicationHigh level of consumption, driven by marketing activities, the pleasure and joy of possession and the accumulation of material goods are often associated with prosperity, sense of happiness and fulfilment in life. On a broader scale, economic indicators related to production and consumption are used to define the well-being and quality of life in societies. Unfortunately, the phenomenon of consumerism entails negative social and...
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Systematic Assessment of Product Quality
PublicationThe article describes an innovative metrizable idea for systemic assessments of product quality within the baking industry. Complex product quality analysis requires the employment of metrizability criteria for factors that impact the quality of the product, and these are called determinants. Therefore, such analysis is only possible with the use of systems engineering. A system represents the potential of a manufacturing process,...
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Do online reviews reveal mobile application usability and user experience? The case of WhatsApp
PublicationThe variety of hardware devices and the diversity of their users imposes new requirements and expectations on designers and developers of mobile applications (apps). While the Internet has enabled new forms of communication platform, online stores provide the ability to review apps. These informal online app reviews have become a viral form of electronic wordof-mouth (eWOM), covering a plethora of issues. In our study, we set ourselves...
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Cross-cultural problem of quality
PublicationThe paper, by presenting issues such as variability of reality, quality of life, quality and environmental management systems, emphasizes the opportunities of taking the socially important problem under control by utilization of efficient quality engineering analytical methods.
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On Explaining Intuitiveness of Software Engineering Techniques with User eXperience Concepts
PublicationW referacie zawarto próbę wyjaśnienia intuicyjności technik inżynierii oprogramowania za pomocą pojęć zaczerpniętych z obszaru doświadczenia użytkownika. Analizy dotyczą zarówno intuicyjności przy pierwszym zetknięciu się użytkownika z daną techniką, jak i dynamiki transformacji epizodycznych doświadczeń na doświadczenie skumulowane i powiązane z nim postrzeganie intuicyjności. Przedyskutowano potencjalne zastosowania modelu i...
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IMPLEMENTING THE QUALITY ASSURANCE SYSTEM AND ASSURING HEALTH SAFETY IN THE LIGHT OF INCREASING BREAD QUALITY
PublicationThe article presents rules, requirements, and norms for quality management and health safety assurance systems among small and medium bakeries. This group of businesses does not have the obligation of implementing or certifying specific systems. They are, however, implemented in order to increase the quality of the bread or reach a better market position. Also, the results of a 2022 study of 53 bakeries’ implementation of individual...
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Experience based knowledge representation for Internet of Things and Cyber Physical Systems with case studies
PublicationCyber Physical Systems and Internet of Things have grown significant attention from industry and academia during the past decade. The main reason behind this interest is the capabilities of such technologies to revolutionize human life since they appear as seamlessly integrating classical networks, networked objects and people to create more efficient environments. However, enhancing these technologies with intelligent skills becomes...
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The role of case studies and management experience in the education and personal developement of IT project managers
PublicationThe purpose of this article is to indicate the need for project management experience and knowledge in order to improve the competence of IT project managers. In the first part of the article there is shown the impact of experience on the development of project management skills. Also the need for having historical data about the projects - in order to make better project decisions - is shown in the article.In the following parts...
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Experience-Driven Model of Decision-Making Processes in Project Teams
PublicationThis article presents a model of decision-making processes in project teams. Project teams constitute a specific type of organization appointed to implement a project. Decisions made by project teams result from the methods of project management and best management practices. The authors have undertaken the task of formalizing these processes using the classical method of constructing decision trees. It has been established that...
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Building Dedicated Project Management Process Basing on Historical Experience
PublicationProject Management Process used to manage IT project could be a key aspect of project success. Existing knowledge does not provide a method, which enables IT Organizations to choose Project Management methodology and processes, which would be adjusted to their unique needs. As a result, IT Organization use processes which are not tailored to their specific and do not meet their basic needs. This paper is an attempt to fill this...
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What matters most to patients? On the Core Determinants of Patient Experience from Free Text Feedback
PublicationFree-text feedback from patients is increasingly used for improving the quality of healthcare services and systems. A major reason for the growing interest in harnessing free-text feedback is the belief that it provides richer information about what patients want and care about. The use of computational approaches such as structural topic modelling for analysing large unstructured textual data such as free-text feedback from patients...
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An approach to smart experience management
PublicationW pracy przedstawiono procesowe podejście do inteligentnego zarządzania wiedzą zebraną na podstawie przebytych doświadczeń.
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HCI and the economics of user experience
PublicationRodział przezentuje możliwości rozwinięcia zakresu tradycyjnych badań HCI (Human-Computer Interaction) o zagadnienia ekonomiczne, związane z jakością usług on-line, postrzeganą przez użytkownika/klienta. Praca zawiera modele jakości usług on-line oparte na elementach marketingu relacji i na wykorzystaniu ekonomicznych determinant zachowań konsumenckich w usługach on-line. Rozdział prezentuje modele projektowania i rozwoju przykładowych...
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The GAMBIT programme - experience and outlooks.
PublicationReferat jest podsumowaniem dziesięciu lat prac wdrożeniowych Krajowego Programu Bezpieczeństwa Ruchu Drogowego GAMBIT. Zawiera opis przedsięwzięć z zakresu poprawy bezpieczenstwa na drogach, począwszy od zmian legislacyjnych, po działania inżynierskie.
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Certified Reference Material - as a necessary tool for the quality control and quality assurance of measurements
PublicationReference materials are necessary to control and ensure the quality of the measurements. The demand for analytical information on the composition of different material objects makes it necessary to produce an even wider range of materials.
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A Set of Experience-Based Smart Synergy Security Mechanism in Internet of Vehicles
PublicationIn this article, we introduce a novel security mechanism, the Smart Synergy Security (3S). The mechanism uses the Set of Experience Knowledge Structure (SOEKS) and the synergy of security methods in different domains to provide the global optimal security strategy. The proposed strategy is taking into account the characteristics of information security (i.e. confidentiality, integrity, availability, controllability, and reviewability)...
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Experience based decisional DNA to support smart product design
PublicationThis paper presents the idea of Smart Virtual Product Development (SVPD) system to support product design. The foundations of the system are based upon smart knowledge management techniques called Set of Experience Knowledge Structure (SOEKS) and Decisional DNA (DDNA). It enhances the industrial product development process by using the previous experiential knowledge gathered from the formal decisional activities. This experiential...
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Optimised Allocation of Hard Quality Sensors for Robust Monitoring of Quality in Drinking Water Distribution Systems
PublicationA problem of optimised placement of the hard quality sensors in Drinking Water Distribution Systems for robust quality monitoring is formulated. Two numerical algorithms to solve the problem are derived. The optimality is meant as achieving a desired trade off between the sensor capital and maintenance costs and resulting robust estimation accuracy of the monitoring algorithm. The robust estimation algorithm recently developed...
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On the Disaster Resiliency within the Context of 5G Networks : The RECODIS Experience
PublicationNetwork communications and the Internet pervade our daily activities so deeply that we strongly depend on the availability and quality of the services they provide. For this reason, natural and technological disasters, by affecting network and service availability, have a potentially huge impact on our daily lives. Ensuring adequate levels of resiliency is hence a key issue that future network paradigms, such as 5G, need to address. This...
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Set of Experience and Decisional DNA: Toward Brains for Cyber-physical Systems and Industry of the Future
PublicationThe concept of Decisional DNA is decade old. This article introduces the initial idea of Set of Experience Knowledge Structure, its advancement into Decisional DNA, and its potential for real life applications in divers domains. The most current and future research steps into Industry 4.0 are also presented and discussed
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Smart Innovation Engineering Using Set of Experience and Decisional DNA
PublicationKnowledge-based Engineering Systems are founded upon integration of knowledge into computer systems and are one of the core requirements for the future Industry 4.0. Since the fourth industrial revolution is passing through the developing phase, implementation of Cyber-Physical Production Systems require more realistic approach. Knowledge Management and Knowledge Engineering plays an important role in manufacturing industries facing...
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Quality Assurance of Educational Processes as the Foundation of the Quality Management System in Gdansk University of Technology
PublicationThe paper presents a model of quality management system (QMS) developed by the author in Gdansk University of Technology (GUT). The core of the model is internal quality assurance system of educational processes based on the ENQA guidelines. Next described in the paper steps of GUT QMS development are the implementation of one of the normative QMS models (e.g. ISO 9001, ISO/IEC 17025) in selected organizational units of GUT and...
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Research, theories and practical experience of therapeutic landscapes as a tool for urban open space design
PublicationThis paper reviews the research on therapeutic landscapes and discusses the design of urban parks and open green space. Firstly, the most relevant research on therapeutic landscapes is reviewed. Secondly, the practical experience of healing and therapeutic gardens is discussed. Finally, the conclusions leading to future use of therapeutic landscape concept in urban open space design are presented.
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Quality Assurance and Quality Control in the Analytical Chemical Laboratory. A practical approach : Second edition
PublicationThe second edition defines the tools used in QA/QC, especially the application of statistical tools during analytical data treatment. Clearly written and logically organized, it takes a generic approach applicable to any field of analysis. The authors begin with the theory behind quality control systems, then detail validation parameter measurements, the use of statistical tests, counting the margin of error, uncertainty estimation,...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublicationSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Usability and relational factors in user-perceived quality of online services
PublicationThe purpose of this paper is to identify the key determinants of con-sumer-perceived usability of online service websites and their impact on e-loyalty potential, expressed by customer’s willingness to return and to recommend the website to others. In this experimental usability study fifteen video-recorded users performed specific tasks in financial, travel and health online service websites. After completing the tasks users filled...
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Optimised Robust Placement of Hard Quality Sensors for Robust Monitoring of Quality in Drinking Water Distribution Systems
PublicationA problem of optimised robust placement of the hard quality sensors in Drinking Water Distribution Systems under several water demand scenarios for robust quality monitoring is formulated. Numerical algorithms to solve the problem are derived. The optimality is meant as achieving at the same time a desired trade off between the sensor capital and maintenance costs and resulting robust estimation accuracy of the monitoring algorithm...
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The role and the place of method validation in the Quality Assurance and Quality Control (QA/QC) System
PublicationOznaczanie analitów na coraz niższych poziomach stężeń w próbkach charakteryzujących się coraz bardziej złożonym składem matrycy to jeden z głównych kierunków rozwojowych analityki chemicznej. Jest to zadanie niezwykle trudne i skomplikowane, w związku z czym stanowi wielkie wyzwanie dla analityków i wymaga zwrócenia uwagi na problem kontroli i zapewnienia jakości uzyskiwanych wyników (ang. Quality Assurance/Quality Control - QA/QC).W...
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Quality control procedures in Pomeranian Digital Library
PublicationThis paper concerns a quality control in digital libraries projects. At first, general goals of such projects are presented together with some restrictions concerning non-commercial projects. Then some quality factors for digital objects are presented. Finally, a quality control model for Pomeranian Digital Library (PDL) is proposed. The model assumes three levels of quality control and takes into account specific features of PDL....
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Wisdom from Experience Paradox: Organizational Learning, Mistakes, Hierarchy and Maturity Issues
PublicationOrganizations often perceive mistakes as negligence and low-performance indicators, yet they can be a precious learning resource. However, organizations cannot learn from mistakes if they have not accepted them. This study aimed to explore how organizational hierarchy and maturity levels influence the relationship between mistakes acceptance and the ability to change. A sample composed of 380 Polish employees working in knowledge-driven...
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Quality of Test Specification by Application of Patterns
PublicationEmbedded system and software testing requires sophisticated methods, which are nowadays frequently supported by application of test patterns. This eases the test development process and contributes to the reusability and maintainability of the test specification. However, it does not guarantee the proper level of quality and test coverage in d ifferent dimensions of the test specification. In this paper the quality of the test...
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Support Product Development Framework by Means of Set of Experience Knowledge Structure (SOEKS) and Decisional DNA
PublicationIn this paper, we propose a framework to support product development activi-ties by utilizing Set of Experience Knowledge Structure (SOEKS) and Decisional DNA (DDNA). This idea will provide a new direction to researchers working on product development, especially designers and manufacturers. They will be working on the same platform and this will be reducing their communication gap. Once the final idea is perceived about product...
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Experience-based knowledge representation: Soeks
PublicationPrzedstawiono koncepcję i realizację reprezentacji wiedzy opartej na zbiorze doświadczeń z przeszłości.
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Polish experience with cold in-place recycling
PublicationDeep cold in-place recycling using cement and asphalt emulsion has been used for reconstruction of existing roads since the beginning of the 1990s. This paper describes the first Polish requirements for mineral-cement-emulsion mixtures. As requirements stated for the strength of the mineral-cement-emulsion mixtures were quite high, most of the mixtures were designed using high amount of cement and aggregate added for the improvement...
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Developing sets of experience knowledge structure
PublicationW pracy omówiono zasady tworzenia opisu zwanego zbiorem doświadczeń tworzonego w celu reprezentacji wiedzy
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Badania doświadczenia użytkownika (User Experience) w projektowaniu interakcji użytkownik-system
PublicationArtykuł omawia coraz częściej używany termin "doświadczenie użytkownika" (ang. User Experience - UX) oraz je-go znaczenie dla emocjonalnych aspektów satysfakcji użytkownika produktów informatycznych i usług on-line. Dokona-no przeglądu czterech głównych podejść badawczych stosowanych obecnie w odniesieniu do tematyki UX: projektowa-nie interakcji, e-marketing, pomiary psychofizjologiczne i współprojektowanie usług. Przedyskutowano...
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Integrating Experience-Based Knowledge Representation and Machine Learning for Efficient Virtual Engineering Object Performance
PublicationMachine learning and Artificial Intelligence have grown significant attention from industry and academia during the past decade. The key reason behind interest is such technologies capabilities to revolutionize human life since they seamlessly integrate classical networks, networked objects and people to create more efficient environments. In this paper, the Knowledge Representation technique of Set of Experience...
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Lipids and Food Quality
PublicationThis chapter deals with lipids present in food as well as their chemical, biological, and functional properties. The chapter begins with a presentation of the main groups of lipids including their chemical structure and physical properties. The physical properties of lipids affecting food processing are covered. Then, the role of lipids in human nutrition is presented. This is followed by a description of the undesirable changes...
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Redefining quality and organizational maturity in 21st century
PublicationThe article presents new tendencies in quality management approach in the opinion of the one of the best known European quality expert Professor John Oakland
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Air quality policy in the U.S. and the EU – a review
PublicationThe high level of atmospheric pollution is a global problem that has taken on particular significance in recent years and will continue to grow in the near future. Air pollution directly affects the health, living organisms, vegetation, water, soil and buildings. Additionally, it moves easily even over long distances. Certain air pollutants influence the climate, cause negative processes in the protective ozone layer and contribute...
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Smart experience engineering to support collaborative design problems based on constraints modelling
PublicationEngineering design is a knowledge intensive process. Experts' experiences from different product life-cycle stages play a key role in problem solving during design decision making by linking up knowledge to find better solutions for a specific design problem. Different approaches have been used to support Collaborative and Concurrent Product Design, such as Constraint Satisfaction Problem (CSP) modelling. Additionally, due to the...
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Set of Experience Knowledge Structure (SOEKS) and Decisional DNA (DDNA): Past, Present and Future
PublicationThis article reviews research work on set of experience knowledge structure (SOEKS)-decisional DNA (DDNA) done in the past, ongoing, and planned for the future. Firstly, the concept of the knowledge representation technique of SOEKS-DDNA is discussed, and then an attempt is made to organize the past research related with it in chronological order. This work focuses on the review on SOEKS-DDNA, its application in different domains,...
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Electronic Noses for Indoor Air Quality Assessment
PublicationThis chapter presents a proposal of the use of electronic noses in the monitoring of indoor air quality. The main focus is put on the detailed characteristics of today’s indoor air quality control methods, the types of pollution in the air, and the development of electronic noses for air testing. Currently, scientists seek methodological and structural solutions that would enable real-time online indoor air control. It has been...
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Phase change thermal energy storage – the experience of the materials preparation for the specific applications.
PublicationThermal energy storage and temperature stabilization is very important in many engineering applications. There are three kinds of thermal energy storage: sensible heat, latent heat and reversible chemical reaction heat. Phase change materials (PCM) absorb, store and release large amounts of energy in the form of latent heat, at constant temperature, called the transition temperature. Many innovative applications could be found...
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Quality assurance of alcoholic beverages by electronic nose
PublicationQuality is very important attribute of every alcoholic beverage. It is very significant to satisfy consumers and assure food quality. Flavour, colour and taste constitute a great matter not only for connoisseurs. Due to these features, the whole manufacturing process need to be monitored. This paper presents a high-class devices useful in assessing of beverage quality. Electronic noses offer quick real-time analysis, which is very...