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Search results for: SERVICE QUALITY
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Effect of pavement roughness and vehicle dynamic loads on decrease of fatigue life of flexible pavements
PublicationDue to the fact that pavement surfaces are not ideally even, dynamic loads of vehicle axles deviate from static loads. Higher dynamic loads contribute to faster pavement distress. The distribution of dynamic loads is similar to normal distribution and can be described by static load and factors DI (dynamic impact) and DLC (dynamic load coefficient). With the deterioration of pavement condition its evenness decreases as well and...
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EMULACJA ŚRODOWISKA DLA ZASTOSOWANIA PROTOKOŁU IN-BAND NETWORK TELEMETRY
PublicationOkreślenie jakości obsługi strumieni pakietów w sieci przełączników wymaga odpowiedniego środowiska badawczego w którym prowadzi się doświadczenia i pomiary wybranych wielkości. Protokół In-band Network Telemetry jest jednym z narzędzi, które można wykorzystać do realizacji tych zadań. W pracy zaproponowano zwirtualizowane środowisko badawcze w którym można emulować sieć przełączników programowalnych w języku P4 wraz z implementacją...
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Modelowanie i ograniczanie skutków ataków uzurpacji uprawnień w systemach teleinformatycznych wspierających różnicowanie poziomu QoS
PublicationW wieloagentowych systemach teleinformatycznych pracujących w paradygmacie Klient-Serwer i wspierających różnicowanie poziomu QoS poważnym zagrożeniem są ataki uzurpacji uprawnień metodą Fałszywego VIPa. Ich celem jest zapewnienie Klientowi nienależnie wysokiego poziomu QoS, co powoduje nadużycie zasobów Serwera i szkody dla innych Klientów. W referacie podjęto próbę sforma-lizowania modelu takich ataków oraz zaproponowa-no obustronnie...
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Traffic model for evaluation of call processing performance parameters in IMS-based NGN
PublicationIn the modern world requirements for accurate and fast information distribution are becoming more and more important, which creates a strong necessity for appropriate telecommunication network architecture. Proposition of such an architecture is the Next Generation Network (NGN) concept, which in order to guarantee Quality of Service (QoS), should be correctly designed and dimensioned. For this reason proper traffic models must...
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Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case
PublicationGrowing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...
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Modeling a Traffic Remapping Attack Game in a Multi-hop Ad Hoc Network
PublicationIn multi-hop ad hoc networks, selfish nodes may unduly acquire high quality of service (QoS) by assigning higher priority to source packets and lower priority to transit packets. Such traffic remapping attacks (TRAs) are cheap to launch, impossible to prevent, hard to detect, and harmful to non-selfish nodes. While studied mostly in single-hop wireless network settings, TRAs have resisted analysis in multi-hop settings. In this paper...
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The effects of relational and psychological capital on work engagement: the mediation of learning goal orientation
PublicationPurpose – This paper proposes a research model in which learning goal orientation (LGO) mediates the impacts of relational capital and psychological capital (PsyCap) on work engagement. Design/methodology/approach – Data obtained from 475 managers and employees in the manufacturing and service industries in Poland were utilized to assess the linkages given above. Common method variance was controlled by the unmeasured latent method...
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Mitigating Traffic Remapping Attacks in Autonomous Multi-hop Wireless Networks
PublicationMultihop wireless networks with autonomous nodes are susceptible to selfish traffic remapping attacks (TRAs). Nodes launching TRAs leverage the underlying channel access function to receive an unduly high Quality of Service (QoS) for packet flows traversing source-to-destination routes. TRAs are easy to execute, impossible to prevent, difficult to detect, and harmful to the QoS of honest nodes. Recognizing the need for providing...
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A hybrid-mesh solution for coverage issues in WiMAX metropolitan area networks.
PublicationThe new WiMAX technology offers several advantages over the currently available (GSM or UMTS-based) solutions. It is a cost effective, evolving, and robust technology providing quality of service guarantees, high reliability, wide coverage and non-line-of-sight (NLOS) transmission capabilities. All these features make it particularly suitable for densely populated urban environments. In this paper we discuss the design and implementation...
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Discouraging Traffic Remapping Attacks in Local Ad Hoc Networks
PublicationQuality of Service (QoS) is usually provided in ad hoc networks using a class-based approach which, without dedicated security measures in place, paves the way to various abuses by selfish stations. Such actions include traffic remapping attacks (TRAs), which consist in claiming a higher traffic priority, i.e., false designation of the intrinsic traffic class so that it can be mapped onto a higher-priority class. In practice, TRAs...
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New Challenges in Management and Economics in 21st century. Selected studies and examples
PublicationIn Chapter 1 authors describe the method used to assess the level of readiness of an organization to introduce the Lean Six Sigma concept supporting the Quality 4.0 assumptions, which is gaining more and more interest not only in large organizations, but also in the SME sector. Its use will be illustrated by the example of a small service company. Chapter 2 presents the characteristics of blockchain technology applications in the...
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Selection of an artificial pre-training neural network for the classification of inland vessels based on their images
PublicationArtificial neural networks (ANN) are the most commonly used algorithms for image classification problems. An image classifier takes an image or video as input and classifies it into one of the possible categories that it was trained to identify. They are applied in various areas such as security, defense, healthcare, biology, forensics, communication, etc. There is no need to create one’s own ANN because there are several pre-trained...
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Factors affecting low-temperature cracking of asphalt pavements: analysis of field observations using the ordered logistic model
PublicationAccurate identification of factors that primarily affect the number of low-temperature cracks is crucial for selection of road materials and planning of pavement maintenance. Field investigations of lowtemperature cracks were performed in the years 2014 and 2020 on the same 68 road sections being in service in typical traffic conditions. The collected data were statistically analysed using the ordered logistic regression model....
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Current trends in consumption of multimedia content using online streaming platforms: A user-centric survey
PublicationIn its early days, consumption of multimedia content was only possible at a stationary terminal device. The music player was located at home, and had to have a physical drive. Over the last decade, there has been an enormous increase in the number of online streaming platforms. These services enable users to consume rich multimedia content on various devices. Thanks to the widespread and availability of portable devices, any person...
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Using Statistical Methods to Estimate The Worst Case Response Time of Network Software Running on Indeterministic Hardware Platforms
PublicationIn this paper we investigate whether the statistical Worst Case Execution Time (WCET) estimation methods devised for embedded platforms can be successfully applied to find the Worst Case Response Time (WCRT) of a network application running on a complex hardware platform such as a contemporary commercial off-the-shelf (COTS) system. Establishing easy-to-use timing validation techniques is crucial for real-time applications and...
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Effects of the Covid-19 travel restrictions on metropolises mobility: empirical evidence from the Tricity metropolis (Poland)
PublicationThis paper aims to assess changes in mobility and modal shift caused by COVID-19 travel restrictions among the residents of Gdańsk Bay Metropolis (Poland). Measurement’s moments were assumed in periods differing in the level of restric- tions. The computer-assisted telephone interview (CATI) was carried out in November and December 2020. The results did not confirm the expected modal shift. However, significant changes in the number...
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Overview of Metamaterials-Integrated Antennas for Beam Manipulation Applications: The Two Decades of Progress
PublicationMetamaterials (MMs) are synthetic composite structures with superior properties not found in naturally occurring materials. MMs have gained massive attention over the last two decades because of their extraordinary properties, such as negative permittivity and permeability. These materials enable many applications in communication subsystems, especially in the field of antenna design, to enhance gain, bandwidth, and efficiency,...
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Analiza algorytmów rutingu wspierających QoS w DiffServ
PublicationW pracy podjęto tematykę związaną z opisem oraz analizą dostępnych algorytmów rutingu wspierających QoS dla specyficznej architektury sieci IP - DiffServ. Główną przyczyną jaka skłania do badania procedur rutingu QoS o wielu ograniczeniach (multi constrained routing) jest brak jak dotąd jednoznacznie sprecyzowanych, dokładnych metod pozwalających wyznaczyć drogi połączeniowe dla usług, dla których ma być gwarantowana jakość (QoS...
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Analiza algorytmów rutingu wspierających QoS w DiffServ.
PublicationW artykule podjęto tematykę związaną z opisem oraz analizą dostępnych algorytmów rutingu wspierających QoS dla specyficznej architektury sieci IP - DiffServ. Główną przyczyną jaka skłania do badania procedur rutingu QoS o wielu ograniczeniach (multi constrained routing) jest brak jak dotąd jednoznacznie sprecyzowanych, dokładnych metod pozwalających wyznaczyć drogi połączeniowe dla usług, dla których ma być gwarantowana jakość...
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Analysis of IMS/NGN Call Processing Performance Using Phase-Type Distributions Based on Experimental Histograms
PublicationThe paper describes our further research done with the proposed analytical and simulation traffic models of the Next Generation Network (NGN), which is standardized for delivering multimedia services with strict quality and includes elements of the IP Multimedia Subsystem (IMS). The aim of our models of a single IMS/NGN domain is to evaluate two standardized call processing performance parameters, which appropriate values are very...
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AI-powered Digital Transformation: Tools, Benefits and Challenges for Marketers – Case Study of LPP
PublicationThe article aims to show the role (benefits and challenges) of AI-powered digital marketing tools for marketers in the age of digital transformation. The considerations were related to the Polish market and a case study of LPP, a Polish clothing retailer. The starting point for this study was the analysis of the literature on the concept of artificial intelligence (AI) with reference to digital marketing. In the next steps, the...
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STUDY ON THE RELATIONSHIP BETWEEN VEHICLE MAINTENANCE AND FUEL CONSUMPTION
PublicationA contemporary road vehicle (RV) is a rather complex system, consisting of a large number of subsystems, assemblies, units, and elements (parts). While operating, an RV interacts with the environment, and its elements interact with each other. Consequently, the properties (parameters) of these elements change in the process - hardness, roughness, size, relative position, gapping, etc. A partial solution to the presented problems...
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Using LSTM networks to predict engine condition on large scale data processing framework
PublicationAs the Internet of Things technology is developing rapidly, companies have an ability to observe the health of engine components and constructed systems through collecting signals from sensors. According to output of IoT sensors, companies can build systems to predict the conditions of components. Practically the components are required to be maintained or replaced before the end of life in performing their assigned task. Predicting...
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Impact of Work on the Well-Being of Police Officers and Firefighters
PublicationWork is one of the most important spheres of human functioning and has a significant impact on individual overall well-being. The purpose of this study is to assess the positive and negative impact of the work of police officers and firefighters on their well-being in different spheres of life. In particular, the study examines the relationship between the type of occupation and the elements that generate a feeling of well-being,...
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Energy efficient indoor localisation for narrowband internet of things
PublicationThere are an increasing number of Narrow Band IoT devices being manufactured as the technology behind them develops quickly. The high co-channel interference and signal attenuation was seen in edge Narrow Band IoT devices make it challenging to guarantee the service quality of these devices. To maximize the data rate fairness of Narrow Band IoT devices, a multi-dimensional indoor localization model is devised, consisting of...
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Reinforced Secure Gossiping Against DoS Attacks in Post-Disaster Scenarios
PublicationDuring and after a disaster, the perceived quality of communication networks often becomes remarkably degraded with an increased ratio of packet losses due to physical damages of the networking equipment, disturbance to the radio frequency signals, continuous reconfiguration of the routing tables, or sudden spikes of the network traffic, e.g., caused by the increased user activity in a post-disaster period. Several techniques have...
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COOPERATION BETWEEN UNIVERSITY AND EXTERNAL COMPANY IN ARCHITECTURAL INVENTORY USING INNOVATIVE MEASURING TECHNOLOGY
PublicationArchitectural inventories are the main field for using innovative technology ( remote sensing). The main purpose of using ie. Laser scanning or photogrammetry is to capture all of the important details of structure. Regarding the extents of inventory works, it may only apply to external details, such as facades, supporting structures and surroundings, whilst in terms of advanced inventory, the building's interior is also expected...
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Bridge Non-Destructive Measurements Using a Laser Scanning during Acceptance Testing: Case Study
PublicationOwing to the recent proliferation of inventory works on roads and railways, bridge acceptance tests have increased exponentially. These tests’ results are often misinterpreted owing to the use of various measuring equipment types, rendering integrated interpretation problematic. It is also problematic that adjusting the measurement method is difficult when the structure’s response to load is uncertain. Therefore, it is important...
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Accessibility to urban green spaces: A critical review of WHO recommendations in the light of tree-covered areas assessment
PublicationEasy accessibility of Urban Green Spaces (UGSs) is essential to the quality of life in urban areas. The World Health Organization (WHO) recommendations focus on spatial access to UGSs, define as accessible those larger than 0.5 ha situated up to 300 m of residential areas, and disregard the social significance of smaller green spaces. This paper assesses the extent to which the WHO recommendations permit the identification of locations...
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When Does Automation in Government Thrive or Flounder?
PublicationGovernment organizations worldwide are harvesting the transformative potential of digital technologies to automate interactions with citizens, businesses, and each other. Automation can bring benefits, such as an increase the efficiency of government operations, quality of government decisions, and convenience of government-citizen interactions. It can also produce adverse outcomes, such as compromising social value for economic...
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Service and service decomposition model - theoretical foundation of it service management
PublicationThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Remote command and control capabilities for data acquisition systems provided by delay-tolerant network mechanisms
PublicationThe paper presents an assessment of a remote device reconfiguration service employing a Delay Tolerant Network (DTN) mechanisms. This service has been implemented as a part of a communication appliance dedicated to marine data transfer in off-shore and open sea areas. The service has been successfully deployed and validation test have been completed. The practical use-case has been defined as remote access to the equipment operating...
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Cache service for maps presentation in distributed information data exchange system
PublicationThe paper presents the proposition of caches implementation for map presentation in distributed information data exchange system. The concept of cache service is described in the context of distributed information data exchange system elements which control and present on maps positions and other identification data of vessels and other suspicious objects on the territorial sea, sea-coast and the internal sea-waters. The proposed...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublicationIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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NOWE TRENDY I KIERUNKI BADAŃ W MARKETINGU USŁUG
PublicationOd momentu pojawienia się koncepcji marketingu usług przechodzi ona nieustającą ewolucję. Pojawiające się nowe trendy (m.in. Service-Dominant Logic, Service Logic, New Service Marketing) i obszary badań marketingu usług (np. Transformative Service Research) skłaniają do dokonywania podsumowań pewnego etapu rozwoju i stawiania pytań, w którym kierunku powinny podążać badania marketingu usług w przyszłości. Celem artykułu jest przedstawienie...
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Service-based Resilience for Embedded IoT Networks
PublicationEmbedded IoT networks are the backbone of safety-critical systems like smart factories, autonomous vehicles, and airplanes. Therefore, resilience against failures and attacks should be a prior concern already in their design stage. In this study, we introduce a service-based network model as an MILP optimization problem for the efficient deployment of a service overlay to the embedded network by meeting QoS and resilience requirements....
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Trustworthiness and Subversion in Large Service- Oriented Multi-Agent Systems under Virtual Anonymity and Blind Provider Selection
PublicationTo promote honest service provision in multi-agent systems, a Computational Trustworthiness and Rating scheme collects service ratings and computes agents' trustworthiness levels (TLs). Studies of existing schemes fail to reflect closed-loop dynamics of TLs arising from the mutual influence of agents' behavior and TLs, and to capture relevant properties. Recent simulative and analytical models produce results tied to a particular...
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Service time distribution influence on end-to-end call setup delay calculation in networks with Session Initiation Protocol
PublicationThe most important GoS parameter for networks with SIP protocol is end-to-end call setup delay. So far there were no coherent models allowing calculation of these parameters for networks with SIP protocol. Few models were developed but they are insufficient. In the paper we propose model which allows end-to-end call setup delay calculation for networks with SIP protocol. The model is using chain of M/G/1/K models and is applicable...
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Integracja narzędzi CASE w oparciu o projekt uniwersyteckiego centrum kompetencyjnego
PublicationGłębokie zmiany, jakie zachodzą w informatyce, polegające na przejściu od fundamentalnych aplikacji i ich wsparcia infrastrukturą informatyczną do traktowania oprogramowania jako usługi SaaS (ang.Software-as-a-Service) oraz infrastruktury informatycznej jako usługi IaaS (ang. Infrastructure-as-a-Service), wymuszają gruntowne zmiany również w procesach kształcenia.
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Distributed infrastructure of self-organizing service servers
PublicationThis paper presents an idea of creating distributed system consisting of autonomous self-organizing service providers. It shows a real implemented system allowing for dynamic service search without interaction with client based on the inter-servers communication. Moreover presented system can be easily enriched with new elements without the need for restarting already existing servers.
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Evolution of End-User Participation in IT Projects.
PublicationThis chapter is aimed at presenting a review of evolutionary design paradigms which determine the end-user’s role in IT (Information Technology) projects across recent decades. This review covers different perspectives starting from technology-oriented sequential software development lifecycles, through user-centred approaches, ending finally in contemporary service design approaches supported by e-business and social media. Finally,...
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Simulation of the IT Service and Project Management Environment
PublicationThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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eVisa’s impacts on travel and tourism: the case of Turkey.
Publicationhe purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.
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Automatic Watercraft Recognition and Identification on Water Areas Covered by Video Monitoring as Extension for Sea and River Traffic Supervision Systems
PublicationThe article presents the watercraft recognition and identification system as an extension for the presently used visual water area monitoring systems, such as VTS (Vessel Traffic Service) or RIS (River Information Service). The watercraft identification systems (AIS - Automatic Identification Systems) which are presently used in both sea and inland navigation require purchase and installation of relatively expensive transceivers...
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Three-dimensional conceptual model for service-oriented simulation
Publicationn this letter, we propose a novel three-dimensional conceptual model for an emerging service-oriented simulation paradigm. The model can be used as a guideline or an analytic means to find the potential and possible future directions of the current simulation frameworks. In particular, the model inspects the crossover between the disciplines of modeling and simulation, service-orientation, and software/systems engineering. Finally,...
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C2 Niwa - The Centre of Competence for Novel Infrastructure of Workable Applications
PublicationScientific and cloud computing are discussed in the paper . The paradigm of EaaS (Everything as a Service) is presented and the design methodology of service oriented applications is proposed. Implementation of the SOSE (Software Oriented Software Engineering) approach is analyzed and the roles of developing teams to obtain software products satisfying business requirements are also shown. The above listed activities create a basic...
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublicationThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublicationSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Integrated information and prediction Web Service WaterPUCK General concept
PublicationIn this paper, general concept of a new method as ‘Integrated information and prediction Web Service WaterPUCK’ for investigation influence of agricultural holdings and land-use structures on coastal waters of the southern Baltic Sea is presented. WaterPUCK Service is focused on determination of the current and future environmental status of the surface water and groundwater located in the Puck District (Poland) and its impact...
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Burst loss probability for the combination of extended offset time based service differentiation scheme and PPS in optical burst switching network
PublicationIn the paper analytical model for calculating burst loss probabilities for the combination of two service differentiation schemes for OBS network namely: extended offset time based scheme and PPS (Preemption Priority Schemes) is revised. Moreover authors introduce analytical model for calculating burst loss probabilities for an optical path when OBS network employs both service differentiation schemes and JET signaling. The comparison...