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Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland Stakeholders Satisfaction
PublikacjaThe following article analyses selected methods of assessing the quality of educational services of universities and discusses the role of stakeholders in, required by law, quality assurance and quality management systems according to Common Assessment Framework for education. Furthermore, it presents the Stakeholders Satisfaction Index (SSI) which is an original proposal of an aggregate measure of satisfaction perceived by stakeholders....
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NETWORKS, STAKEHOLDERS AND ENTREPRENEURIAL ECOSYSYSTEMS IN CURRENT POLISH ECONOMYGUT
PublikacjaThis book is dedicated to widely understood entrepreneurship and financial system in different polish ecosystems. In particular, there is described influence of supporting entrepreneurship to investment development in Walbrzych agglomerations communes with the results of questionnaires for varied groups of inhabitants, entrepreneurs and territorial self-governments. There is also presented analysis of relations within academic...
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Co-operation with local stakeholders: a crucial element of urban design
PublikacjaIn this article,the authors endeavour to illustratethe evolution of the role of local stakeholder in teaching urban planning by example of selected experiences in the Faculty of Architecture atGdańsk University of Technology(FA-GUT), Gdańsk, Poland. The timeframe covers the period from the political breakthrough in 1989 to the present. The background is composed of the social, economic and legal changes that have...
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Improvement of cooperation among SMEs and other stakeholders as means of fostering innovation
PublikacjaW artykule autorzy przedstawiają czynniki sprzyjające współpracy wśrod MSP i innych podmiotów rynkowych. Podejmują się również próby przedstawienia, w jaki sposób powyższe podmioty współpracują. Ponadto dokonują analizy wpływu współpracy na innowacyjność przedsiębiorstw.
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Building Information Modelling as an opportunity and risk for stakeholders involved in construction investment process
PublikacjaThe requirements to apply Building Information Modelling (BIM) in public investments worldwide are currently very high. Significant interest (sometimes formulated also as a requirement) in BIM technology can be observed also among private investors. Design technology that applies BIM is supported by many private investors due to its numerous advantages. A growing group of construction designers (steel, concrete and reinforced concrete...
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Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland
PublikacjaThe following article analyses the role of stakeholders in selected methods of assessing the quality of educational services of universities and discusses quality management systems according to Common Assessment Framework for education. Furthermore, it presents the example of method of stakeholder satisfaction measurement called Stakeholders Satisfaction Index (SSI) which is an original proposal of an aggregate measure of satisfaction...
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The role of stakeholders on rejection of bankruptcy applications in the case of “poverty” of the estate: A Polish case study
PublikacjaThe aim of this article is to supplement the Law and Economics area of science with regard to the scope of the ex ante effectiveness of bankruptcy law using the example of Poland. Bankruptcy law is effective in the ex ante stage when it eliminates from the market insolvent entrepreneurs who cannot even afford to cover the costs of bankruptcy proceedings. In these cases, the bankruptcy court should dismiss the petition for bankruptcy...
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Corporate social responsibility practices incomes and outcomes: Stakeholders' pressure, culture, employee commitment, corporate reputation, and brand performance. A Polish–German cross‐country study
PublikacjaThis study aims to compare employee perception of corporate social responsibility (CSR) practice incomes and outcomes in the construction industry in Poland and Germany. It proposes a model that examines the influence of stakeholder pressure, culture, and CSR practices on company brand performance, reputation, and employee identification. The findings suggest that the structure of relationships varies for project‐managed construction...
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Stages of development of payment cards in Poland
Dane BadawczeAn important stage in the development of the Polish card market was the commencement of the card and check center of Bank Pekao SA in 1992, which became a professional technical background for the widespread issuance of bank cards. At the same year PolCard SA, became the first agent in the country, launched its own terminals for payment intermediation...
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Doing well by doing good — CSR in a global context
PublikacjaMotivation: Nowadays, there is a general understanding that stakeholders are crucial for the successful enterprise. There is also a need to think about Corporate Social Responsibility (CSR) in a global context. Never before corporations enjoyed so much power and authority. Corporations need to evolve, re-think their strategies and change their processes accordingly. However, as of now, there is no agreed way of measuring overall...
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The community involvement of courts: an action research study in the context of the Polish justice system
PublikacjaPurpose – As a rule, common courts are hermetic organizations, separated from their stakeholders by procedures based on legal provisions. For these reasons, they are often perceived as unreliable and non-transparent, and as such, they do not inspire trust among stakeholders. The authors posit that the court’s community involvement may lead to the increased accountability and legitimacy of courts, which should in turn result in...
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Exploring ontological approach for user requirements elicitation in design of online virtual agents
PublikacjaEffective user requirements elicitation is a key factor for the success of software development projects. There are many qualitative and quantitative research studies that promulgate particular methods and show the application of user requirements elicitation in particular domains. However, few try to eliminate the burden of ambiguity in gathered data, naturally occurring in different groups of stakeholders. This paper deals with...
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Corporate Social Responsibility and Family Business: Current Debates and Future Prospects
PublikacjaThis paper aims at examining the main perspectives on corporate social responsibility (CSR) in family firms discussed in international literature. The topic of CSR has grown exponentially in the last two decades in both, business practice and as an area of interest among academics and researchers. Most studies focus on multinational corporations, some on small and medium enterprises (SMEs) and the smallest number on family business...
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E-experiments in physics. Proper business process management, collaborative development process and project management guidance – remedy for avoiding the main IT project’s failure
PublikacjaOnly a few of learning aids and simulations of physical phenomena allow for building interactive experiments; experiments similar to those that should be conducted in physics laboratories at schools. Group of staff from Gdansk University of Technology decided to fill this market niche by designing and constructing a set of virtual experiments – so called e-experiments. To avoid common problems that a lot of IT products brought...
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Relevance of Urban Freight Transport Modelling Towards the Challenges of Urban Freight Policy
PublikacjaThe main objective of this paper is to investigate how recent trends in urban freight transport analysis and modelling are related to urban freight measures set out in Gdynia’s 2016 Sustainable Urban Mobility Plan. Building on the literature a review framework was defined including 1) stakeholders, 2) descriptors, 3) objectives and 4) solution approach applied in freight modelling efforts. It was clear that the implementation...
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Doing Well by Doing Good- CSR in a Global Context
PublikacjaNowadays, there is a general understanding that stakeholders are crucial for the successful enterprise. There is also a need to think about Corporate Social Responsibility (CSR) in a global context. Never before corporations enjoyed so much power and authority. Corporations need to evolve, re-think their strategies and change their processes accordingly. However, as of now, there is no agreed way of measuring overall sustainability...
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Whither the need and motivation for open government data (OGD) promotional strategies?
PublikacjaPurpose It has been underscored in the extant literature that open government data (OGD) has not percolated across the length and breadth of any country, let alone the awareness of the OGD among the stakeholders themselves. In this vein, this study aims to underline the reasons as to why OGD promotion merits consideration apart from underlining the manner in which OGD promotion may be done. Design/methodology/approach Based on...
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Sustainability objectives and collaboration lifecycle in cluster organizations
PublikacjaIn our paper, we combine two issues, collaboration in cluster organizations and sustainability, aiming to answer the question: Does complex governance structure of cluster organizations support members in formulating and reaching sustainability objectives? Based on four case studies of cluster organizations and a still novel abductive approach, we present the ways in which sustainability was executed in their functioning. Our study...
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Cluster organization as a form of non-technological innovation
PublikacjaThe paper aims to investigate the relationships that cluster enterprises develop with their environment through participation in cluster organization (CO). The authors report the findings from a qualitative study carried out in the Lubusz Metal Cluster. The main research strategy is case study. An in-depth individual interview was used to collect the data, and qualitative content analysis and coding for its analysis. The study...
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Planning Around Polarisation: Components of Finding Common Ground Based on Regeneration Projects in London and Gdańsk
PublikacjaVarious forms of public participation in urban design and planning—as presented and discussed in literature—have recently been challenged by the needs and expectations of different stakeholders, including those coming from the private sector. This comes with a redefinition of the public good and the roles and responsibilities of municipal authorities in post‐liberal times. As a result, contemporary participatory processes need...
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Exploring the Benefits, Challenges, and Opportunities of Collaborative Business Intelligence
PublikacjaIn traditional business intelligence (BI) settings, the collective decision-making process is often hindered by the absence of knowledge and expertise exchange among various stakeholders, as well as lack of information sharing. The study delves into the concept of Collaborative BI, which aims to overcome these limitations by promoting collaboration, business networking, knowledge sharing, and improved communication among stakeholders....
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Spurring the community involvement in planning - lessons from post-socialist cities
PublikacjaPublic participation and community involvement in planning processes is – in general – not a new topic for contemporary planners. But in many parts of the world – including the post-socialist countries like Poland or Russia – we can still face the lack of understanding of importance of proper community involvement in planning and development processes. Situation in these countries is significantly different from both highly-developed...
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Assessing the failure of Open Government Data initiatives in Brazil
PublikacjaWhile assessing the potential of a particular digital innovation initiative, especially when it has implications for a range of societal stakeholders, it becomes pertinent to understand the possible bottlenecks in its acceptability as well. In this regard, the present study seeks to understand how the Open Government Data (OGD) initiatives in Brazil are being confronted with bottlenecks in terms of their execution and acceptability....
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Exploring the Institutional and Bottom-Up Actions for Urban Air Quality Improvement: Case Studies in Antwerp and Gdańsk
PublikacjaThe article presents the results of qualitative studies concerning the presence of air quality management in the process of urban planning and in the public discourse in Antwerp, Belgium, and Gdańsk, Poland. We focused on the way urban planners, environmental experts, and stakeholders perceive the problem of air pollution, especially with respect to urban development policy, and whether they consider it one of the major factors...
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Sustainability reporting in the airline industry: Current literature and future research avenues
PublikacjaSustainability reporting (SR) allows organisations to communicate their non-financial impacts to stakeholders. It has also become a widespread business practice in aviation, a transport sector that contributes significantly to global warming. Academia has begun to examine SR in the context of airlines surprisingly late, and no comprehensive reviews of its respective developments have been made so far. Consequently, a systematic...
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Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives
PublikacjaWhile previous research on Open Government Data (OGD) has primarily focused on reuse and adoption, this study aims to explore the implications of the Public Service Logic (PSL) and Public Service Motivation (PSM) dimensions in the context of OGD initiatives. This study is contextualized in Tanzania wherein the OGD initiatives are at an evolving stage. For the present study, the perspectives of the 15 public officials involved in...
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Janusz Górski prof. dr hab. inż.
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eVisa’s impacts on travel and tourism: the case of Turkey.
Publikacjahe purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.
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Neutralising Responsibility: A Critical Analysis of an Airline’s Climate Disclosures
PublikacjaSustainability reporting provides companies with a medium through which they can communicate their non-financial impacts to stakeholders. The airline industry has been much at the centre of the climate change debate in recent years, which is why it is hardly surprising that airlines seek to take a proactive stance in such reporting. This study critically assesses how an airline based in the Scandinavian region constructs sustainability...
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Value co‐creation (VCC) and value co‐destruction (VCD) via open government data (OGD): Empirical case of Tanzania
PublikacjaHaving emphasized upon the potential benefits of Open Government Data (OGD) initiatives via value derivation and innovation pursuits of the stakeholders, it falls in place to complement this line of OGD research in the specific case of Tanzania, a developing country, to support the inferences. Specifically, it is important to understand the manner in which OGD VCC-one of the hinges of OGD initiatives- and OGD VCD-a possible fall...
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Adopting Collaborative Games into Agile Requirements Engineering
PublikacjaIn agile software development, where great emphasis is put on effective informal communication involving diverse stakeholders, success depends on human and social factors. Not surprisingly, the Agile Manifesto advocates principles and values such as “individuals and interactions over processes and tools”, “focus on the customer”, “collaborate regularly”, “communicate face-to-face within the team” and “have regular team introspection”....
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The Indicators Assessment of Safety and Functionality of Tram Loops
PublikacjaThe new requirements set for tram loops mean that all stakeholders' expectations regarding their safety and functionality change. This creates a need for new tools for tram loop assessment, which are important interchanges, especially for people living outside the city limits or on their outskirts. The aim of the authors ’research is to create a indicators for assessing the safety and functionality of tram loops. Therefore, the...
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Security information sharing for smart grids: Developing the right data model
PublikacjaThe smart grid raises new security concerns which require novel solutions. It is commonly agreed that to protect the grid the effective collaboration and information sharing between the relevant stakeholders is prerequisite. Developing a security information sharing platform for the smart grid is a new research direction which poses several challenges related to the highly distributed and heterogeneous character of the grid. In...
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Data Model Development for Security Information Sharing in Smart Grids
PublikacjaThe smart grid raises new security concerns which require novel solutions. It is commonly agreed that to protect the grid, the effective collaboration and information sharing between the relevant stakeholders is prerequisite. Developing a security information sharing platform for the smart grid is a new research direction which poses several challenges related to the highly distributed and heterogeneous character of the grid. In...
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IRREGULARITIES IN UNIVERSITY PROCESSES CONCERNING THE LEAN MANAGEMENT TYPOLOGY. THE PILOT STUDY RESULTS
PublikacjaPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study using a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the 5-point...
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Irregularities in university processes concerning the Lean Management typology: The pilot study results
PublikacjaPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study with the use of a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the...
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Exploring DAD and ADD Methods for Dealing with Urban Heat Island Effect
PublikacjaThe Urban Heat Island (UHI) effect in the context of climate change and temperature fluctuations is an increasing challenge for contemporary cities. Numerous activities focus on mitigation and adaptation to the UHI effect using both appropriately selected design strategies and technological solutions. However, not all of these technologies support the postulates of ecological and low-carbon cities. Their design, implementation,...
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Creating private and public value in data-related management projects: a cross-border case study from Switzerland and Italy
PublikacjaThe literature in the field of smart cities shows a continuous emphasis and interest in the topic of big data due to the extensive use of Information and Communication Technologies by public and private institutions within each city. There is undoubtedly value in big data: in data lie insights on the city, its stakeholders, citizens, products, and services. Challenges, though, lie in data’s variety, volume, and velocity, but also...
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Social Entrepreneurship through Cooperatives: Founder Insights
PublikacjaIn this research we are interested in how social entrepreneurs think about their organizational creation process in the context of cooperatives, and how cooperatives conceptualize and actualize their ‘care for community’ social principles. In this interface of organizational purpose and form, we find a variety of interesting issues presented by our interview sample of founders of young, global organizations from six nations. Discussing...
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O MNIEJ LUB BARDZIEJ SŁODKIM CUKRZE, CZYLI KILKA UWAG O ODPOWIEDZIALNOŚCI SPOŁECZNEJ FIRM RODZINNYCH I PRZEDSIĘBIORSTW SPOŁECZNYCH
PublikacjaW artykule, przyjmując za punkt wyjścia teorię interesariuszy Freemana, autorki podjęły się refleksji na temat specyfiki odpowiedzialności społecznej firm rodzinnych i przedsiębiorstw społecznych. Przedsiębiorstwa społeczne, uznawane są powszechnie za ucieleśnienie pełnej, wręcz doskonałej formy odpowiedzialności społecznej. Z kolei przedsiębiorstwa rodzinne, charakteryzują się szczególną paletą interesariuszy oraz specyficznymi...
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Informal Settlements and International Migrants: The city of Rome (Italy) as Case Study
PublikacjaToday, urbanization is happening at an unprecedentedly rapid rate, owing heavily to the influx of migrants. Empirical evidence shows the development of informal settlements in cities as a result of migration, including Rome. Furthermore, information on informal settlements is either insufficient or inadequate, which makes it challenging for architects, urban planners, and policymakers to form viable solutions to deal with the situations...
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Codesigned Digital Tools for Social Engagement in Climate Change Mitigation
PublikacjaDigital technologies and economies can strengthen participative processes and data- and knowledge-based sustainable urban development. It can also accelerate social integration and the efforts of urban dwellers towards more resilient urban environments. Gap: Most of the tools that strengthen participatory processes were not cocreated with stakeholders. Research shows that codesigned platforms driven by new technological advances...
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Bridging the gap between business process models and use-case models
PublikacjaToday's software development methodologies are equipped with a plethora of methods and techniques for business process engineering and Requirements Engineering. However, heavy investments in IT have not brought forth expected results. What seems to be lacking is a systematic approach that consolidates both disciplines to gain a synergistic effect. To address this challenge we extend Use-Case Driven Approach (UCDA) by binding use...
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State of the Art of Automated Buses
PublikacjaUrban transportation in the next few decades will shift worldwide towards electrification and automation, with the final aim of increasing energy efficiency and safety for passengers. Such a big change requires strong collaboration and efforts among public administration, research and stakeholders in developing, testing and promoting these technologies in the public transportation. Working in this direction, this work provides...
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Cybersecurity and Privacy in Standards for Smart Grids – a Comprehensive Survey
PublikacjaResilient information and communications technologies are a prerequisite for reliable operation of smart grid. In recent years, many standards for the new form of electricity network have been proposed, which results in operators and other smart grid stakeholders having difficulties in finding the documents which can be related to their particular problems. The purpose of this paper is to bring in all smart grid standards that...
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QUALITY GAPS IN HIGHER EDUCATION FROM THE PERSPECTIVE OF STUDENTS
PublikacjaThe presented research work relates to the category of quality in higher education. This article aims to present the determinants of the quality of education in the context of international standards. The background of the considerations is the Bologna Declaration and the European Higher Education Area. The results of the research carried out with the use of the nominal group method and the data analysis carried out based on the...
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Developing Novel Solutions to Realise the European Energy - Information Sharing & Analysis Centre
PublikacjaFor more effective decision making in preparation for and response to cyberevents in the energy sector, multilevel situation awareness, from technical to strategic is essential. With an uncertain picture of evolving threats, sharing of the latest cybersecurity knowledge among all sector stakeholders can inform and improve decisions and responses. This paper describes two novel solutions proposed during the formation of the European...
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Action Research: Cooperation of Practitioners and Researchers for Knowledge Development in Public Organisations
PublikacjaAction Research (AR) is not only a research method or a research strategy for solving a research problem, but also an effective tool for developing knowledge and implementing changes in the organization. The aim of AR is to bring about a change within the studied area and get participants to initiate changes, in which the researcher and the recipient collaborate in investigating the problem and developing a relevant solution. AR...
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ENISA Study: Challenges in Securing Industrial Control Systems
PublikacjaIn 2011, the European Network and Information Security Agency (ENISA) conducted a study in the domain of Industrial Control Systems (ICS). Its objective was to obtain the current view on the ICS protectionprimarily in Europe but also in the international context. The portrait' included threats, risks, and challenges in the area of ICS protection as well as national, pan European, and international initiatives on ICS security. The...
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A socially responsible university - an attempt to approach the system
PublikacjaIt is the author's thesis that social responsibility of university is an integrated system of both knowledge management (KM), quality management (QM) and organizational development (OD) processes. The author determined that the university "bond" is an institutional culture (IC). An integrated system is the way to create university an open system co-operated and co-opetited with stakeholders. The stakes are high in game - both students...