Search results for: it service management
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JOURNAL OF SOCIAL SERVICE RESEARCH
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Design of a Distributed System using Mobile Devices and Workflow Management for Measurement and Control of a Smart Home and Health
PublicationThe paper presents design of a distributed system for measurements and control of a smart home including temper- atures, light, fire danger, health problems of inhabitants such as increased body temperature, a person falling etc. This is done by integration of mobile devices and standards, distributed service based middleware BeesyCluster and a workflow management system. Mobile devices are used to measure the parameters and are...
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Grzegorz Zieliński dr inż.
PeopleAuthor of over 100 scientific publications (both in Polish and English) in the field of service management, entity improvement, including medical entities. Scientific and research interests include areas related to the maturity and excellence of enterprises in various aspects of their activities. He participated in research projects of the National Science Center and projects implemented by international consortia under the European...
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New Challenges in Management and Economics in 21st century. Selected studies and examples
PublicationIn Chapter 1 authors describe the method used to assess the level of readiness of an organization to introduce the Lean Six Sigma concept supporting the Quality 4.0 assumptions, which is gaining more and more interest not only in large organizations, but also in the SME sector. Its use will be illustrated by the example of a small service company. Chapter 2 presents the characteristics of blockchain technology applications in the...
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Simulator for Performance Evaluation of ASON/GMPLS Network
PublicationThe hierarchical control plane network architecture of Automatically Switched Optical Network with utilization of Generalized Multi-Protocol Label Switching protocols is compliant to next generation networks requirements and can supply connections with required quality of service, even with incomplete domain information. Considering connection control, connection management and network management, the controllers of this architecture...
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International Journal of Quality and Service Sciences
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Journal of the Royal Naval Medical Service
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APA Planning Advisory Service Reports
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Emergency Medical Service
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Journal of Logistics, Informatics and Service Science
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A Cross-Team Collaborative Evaluation of a CRM System
PublicationThis paper presents an analysis of an usability evaluation a CRM (Customer Relationship Management) performed by a team composed of external usability experts jointly with a CRM staff. The evaluation process differed from a classical scheme known from former projects, including some new elements resulting from a specific context of this study. These novel elements resulted in reshaping the role of the CRM system and considering...
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International Journal of Information Systems in the Service Sector
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USDA Forest Service - Research Papers RMRS
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Quality Expectations of Mobile Subscribers
PublicationMobile systems, by nature, have finite resources. Radio spectrum is limited, expensive and shared between many users and services. Mobile broadband networks must support multiple applications of voice, video and data on a single IP-based infrastructure. These converged services each have unique traffic holding and quality requirements. A positive user experience must be obtained through efficient partitioning of the available wireless...
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Key logistics processes in project management based on organisation of an international training session-case study
PublicationImprovement of processes, including the logistics processes forms one of the essential aspects of modern business entities functioning. Search for the solutions allowing for quicker and less costly method of realisation of particular activities in highly significant, especially in the conditions of a dynamically changing environment in which the organisations have to function. It is a natural field occuring principally both in...
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Smart Services supporting Drivers in Effective Cars Parking
PublicationThe paper shows how to design and implement intelligent, service oriented systems for management of free places in distributed car parks. The idea of SOA technology is widely used. It is assumed that a state of every car park is automatically determined by a special electronic infrastructure including IoT solutions. The information received from such an infrastructure is sent to the main management system, which processes it and,...
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Integration of electric vehicle into smart grid: a meta heuristic algorithm for energy management between V2G and G2V
PublicationRecently, Electric Vehicles (EV) have been providing fast response and substantial progress in the power generation model. Further, EVs are exploited as adaptable Energy Storage Systems (ESSs) and show a promising performance in ancillary service markets to increase the demand of Smart Grid (SG) integration. The expansion of Vehicle-to-Grid concept has created an extra power source when renewable energy sources are not available....
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Development of a simulation model of the activities of a transport and forwarding enterprise in the organization of international road cargo transportation
PublicationThe object of this study is the process of planning the work of a transport and forwarding company when serving different categories of customers who need organizational support for the delivery of goods by road transport in international traffic. The solved problem is due to the need to devise recommendations for organizing the work of forwarders when interacting with customers of transport and forwarding services that export...
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A Novel Multicast Architecture of Programmable Networks
PublicationIn the paper a multicast architecture for programmable networks based on separation of group management and network control tasks is proposed. Thanks to this separation, services which want to make use of multicast communications no longer have to implement low-level network functionalities and their operation is greatly simplified. Abstracting service’s view of the network into a fully connected cloud enables us to transparently...
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Searching for innovation knowledge: insight into KIBS companies
PublicationThe paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...
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Resilience of 5G Mobile Communication Systems to Massive Disruptions
PublicationThis chapter discusses vital techniques to enhance the resilience of 5G systems. It starts with dependability assessment of 5G networks. Next, it describes (a) the frequency fallback technique to improve availability and survivability of 5G services, (b) segment interleaving scheme to enhance communications resilience between base stations and the remaining part of the network and (c) multi-operator protection to address the resilience...
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Michał Tomasz Tomczak dr
PeoplePh.D. in Social Sciences, Assistant Professor at the Faculty of Management and Economics, Gdańsk University of Technology. He worked as a visiting scholar at the University of North Texas, College of Health and Public Service. He is the first Polish researcher in the field of management who conducted research on neurodiversity and work. Author and coauthor of over 50 publications in the field of Human Resources Management, in particular,...
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The effects of relational and psychological capital on work engagement: the mediation of learning goal orientation
PublicationPurpose – This paper proposes a research model in which learning goal orientation (LGO) mediates the impacts of relational capital and psychological capital (PsyCap) on work engagement. Design/methodology/approach – Data obtained from 475 managers and employees in the manufacturing and service industries in Poland were utilized to assess the linkages given above. Common method variance was controlled by the unmeasured latent method...
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Annales du Service des Antiquités de l'Egypte
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USDA Forest Service - General Technical Report PNW
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International Journal of u- and e- Service, Science and Technology
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US Department of Agriculture, Forest Service - Resource Bulletin
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USDA Forest Service - Resource Bulletin PNW-RB
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USDA Forest Service - Research Note RMRS-RN
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USDA Forest Service - Research Papers PNW-RP
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USDA Forest Service - Research Note PNW-RN
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International Journal for Research on Service-Learning and Community Engagement
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Irregularities in university processes concerning the Lean Management typology: The pilot study results
PublicationPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study with the use of a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the...
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IRREGULARITIES IN UNIVERSITY PROCESSES CONCERNING THE LEAN MANAGEMENT TYPOLOGY. THE PILOT STUDY RESULTS
PublicationPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study using a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the 5-point...
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Implementation of IMS/NGN Transport Stratum Based on the SDN Concept
PublicationThe paper presents the development and verification of software and a testbed aiming to demonstrate the ability of two telecommunication network concepts—Next Generation Network (NGN) and Software-Defined Networking (SDN)—to cooperate. The proposed architecture includes components of the IP Multimedia Subsystem (IMS) in its service stratum and of the SDN (controller and programmable switches) in its transport stratum, providing...
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Integration of Services into Workflow Applications
PublicationDescribing state-of-the-art solutions in distributed system architectures, Integration of Services into Workflow Applications presents a concise approach to the integration of loosely coupled services into workflow applications. It discusses key challenges related to the integration of distributed systems and proposes solutions, both in terms of theoretical aspects such as models and workflow scheduling algorithms, and technical...
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Impact of Urbanization on Stormwater Runoff from a Small Urban Catchment: Gdańsk Małomiejska Basin Case Study
PublicationThis paper deals with the impact of different forms of urbanization on the basin outflow. The influence of changes in land cover/use, drainage system development, reservoirs, and alternative ways of stormwater management (green roofs, permeable pavements) on basin runoff was presented in the case of a small urban basin in Gdańsk (Poland. Seven variants of area development (in the period of 2000-2012) – three historical and four...
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INTERNAL DETERMINANTS OF FIRMS’ INNOVATIVENESS
PublicationThis article presents an analysis of the determinants of a firm’s innovativeness deriving from its internal potential and characteristics. The analysis is based on research carried out on 1355 firms that applied for public subsidies from the Innovative Economy Operational Program in 2014. The methods applied are logit regression, comparative analysis and literature review. The analysis is structured ac- cording to Bielski’s model...
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Interference between Land and Sea Logistics Systems. Multifunctional Building System Design Towards Autonomous Integrated Transport Infrastructure
PublicationThe research is focused on developing design theory towards efficient multifunctional facilities for logistics supply chains in the contemporary urban city structures. The development of modern systems based on autonomous transport creates new conditions for their management and generates an emerging need to define dedicated functional service structures. An important element of consideration also taken into account is the scenario...
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USDA Forest Service - General Technical Report RMRS-GTR
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Evaluation of organic coating systems for corrosion protection of industrial equipment using impedance spectroscopy
PublicationThe high economic impact of corrosion can be reduced by enhanced corrosion management and prevention based on appropriate means. This applies in particular to the protection of structures with organic protective coatings. Steel is subject to corrosion that reduces its service life and leads to destruction in most severe cases. The application of paints to metallic objects for corrosion control has been known for a long time and...
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Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case
PublicationGrowing IT complexity and related problems, which are reflected in IT tickets,create a need for new qualitative approaches. The goal isto automate the extraction of main topics described in tickets in order to provide high quality support for the IT process workers and enablea smooth service delivery to the end user. Present paper proposes a method of knowledge extraction in a form of stylistic patterns in business...
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Implementing a CSR Strategy in a Small Enterprise - a Case Study
PublicationAs a result of employees’ meetings conducted according to Kaizen workshops formula and seeking new development directions for the company (including CSR actions) various product and service innovations have been implemented. Also a market niche has been discovered, and as a consequence the company gained another profitable aspect of the business activity. The atmosphere and contribution in performing tasks have improved among...
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The IPV6 Deployment - Best practices
PublicationThe new Internet Protocol IPv6 has been regarded for quite a long time as the only option to ensure uninterrupted operation for the Internet service providers andend-users in the current Internet. The article presents important faets about the IPv6, including current statistics of the IPv4 usage, the IPv6 statistics for Poland comparing to the whole Internet. Moreover, this paper shows important aspeets of migration from IPv4 towards...
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Recycled Polyethylene terephthalate (PET) as Construction Material in Civil Engineering: A Review
PublicationIn general, the quantity of plastics of all types consumed annually all over the world has been growing in a phenomenal way. The manufacturing processes, service industries and municipal solid wastes (MSW) generate numerous waste plastic materials. The increasing awareness about the environment has tremendously contributed to the concerns related with disposal of the generated wastes. It is believed that the management of solid...
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Techniczne aspekty implementacji nowoczesnej platformy e-learningowej
PublicationZaprezentowano aspekty techniczne implementacji nowoczesnej platformy nauczania zdalnego. Omówiono obszary funkcjonalne takie jak: system zarządzania nauczaniem, serwis informacyjny, dodatkowe oprogramowanie dydaktyczne oraz kolekcja zasobów multimedialnych. Przybliżono zagadnienia związane z bezpieczeństwem takiej platformy. Na końcu przedstawiono parametry techniczne wdrożonej na Politechnice Gdańskiej platformy eNauczanie.
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Magdalena Gajewska prof. dr hab. inż.
PeopleMagdalena Gajewska (born June 1th 1968 in Gdańsk) in 1993 graduated Hydro-Engineering Faculty at Gdańsk University of Technology. At present she is an assistant professor in the Department of Water and Wastewater Technology at the Faculty of Civil and Environmental Engineering GUT. PhD (2001) and habilitation (2013) in the discipline of environmental engineering. In the 2016-2020 term, serves as Vice -dean for science. She...
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Zbigniew Łubniewski dr hab. inż.
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Evaluation of the Possibility of Identifying a Complex Polygonal Tram Track Layout Using Multiple Satellite Measurements
PublicationWe present the main assumptions about the algorithmization of the analysis of measurement data recorded in mobile satellite measurements. The research team from the Gda´nsk University of Technology and the Maritime University in Gdynia, as part of a research project conducted in cooperation with PKP PLK (Polish Railway Infrastructure Manager), developed algorithms supporting the identification and assessment of track axis layout....
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Testing Situation Awareness Network for the Electrical Power Infrastructure
PublicationThe contemporary electrical power infrastructure is exposed to new types of threats. The cause of such threats is related to the large number of new vulnerabilities and architectural weaknesses introduced by the extensive use of Information and Communication Technologies (ICT) in such complex critical systems. The power grid interconnection with the Internet exposes the grid to new types of attacks, such as Advanced Persistent...