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Wyniki wyszukiwania dla: it service management
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Techniczne aspekty implementacji nowoczesnej platformy e-learningowej
PublikacjaZaprezentowano aspekty techniczne implementacji nowoczesnej platformy nauczania zdalnego. Omówiono obszary funkcjonalne takie jak: system zarządzania nauczaniem, serwis informacyjny, dodatkowe oprogramowanie dydaktyczne oraz kolekcja zasobów multimedialnych. Przybliżono zagadnienia związane z bezpieczeństwem takiej platformy. Na końcu przedstawiono parametry techniczne wdrożonej na Politechnice Gdańskiej platformy eNauczanie.
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Evaluation of the Possibility of Identifying a Complex Polygonal Tram Track Layout Using Multiple Satellite Measurements
PublikacjaWe present the main assumptions about the algorithmization of the analysis of measurement data recorded in mobile satellite measurements. The research team from the Gda´nsk University of Technology and the Maritime University in Gdynia, as part of a research project conducted in cooperation with PKP PLK (Polish Railway Infrastructure Manager), developed algorithms supporting the identification and assessment of track axis layout....
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Evaluation of the Possibility of Identifying a Complex Polygonal Tram Track Layout Using Multiple Satellite Measurements
PublikacjaWe present the main assumptions about the algorithmization of the analysis of measurement data recorded in mobile satellite measurements. The research team from the Gda´nsk University of Technology and the Maritime University in Gdynia, as part of a research project conducted in cooperation with PKP PLK (Polish Railway Infrastructure Manager), developed algorithms supporting the identification and assessment of track axis layout....
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Testing Situation Awareness Network for the Electrical Power Infrastructure
PublikacjaThe contemporary electrical power infrastructure is exposed to new types of threats. The cause of such threats is related to the large number of new vulnerabilities and architectural weaknesses introduced by the extensive use of Information and Communication Technologies (ICT) in such complex critical systems. The power grid interconnection with the Internet exposes the grid to new types of attacks, such as Advanced Persistent...
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Optimization of Train Energy Cooperation Using Scheduled Service Time Reserve
PublikacjaThe main aim of the paper was to develop an innovative approach to the preliminary estimation possibility of train energy cooperation based on data from timetables, without traction calculations. The article points out the need to strive for sustainable and environmentally friendly transport. It was pointed out that rail transport using electric traction is one of the more ecological branches of transport. It also offers a number...
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A Strategy for Managing the Operation of Technical Infrastructure Based on the Analysis of “Bad Actors”—A Case Study of LOTOS Group S.A.
PublikacjaThe article covers issues related to the selection of a management strategy for the operation of technical infrastructure. It contains the approaches, methodology and a general model of the system of operation of the Maintenance Services of the LOTOS Group production company, which is an example of a large oil concern. Nowadays, an increasing aspect is put on the efficiency of individual repair processes, as well as the operation...
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Testy platformy SAN dla sektora elektroenergetycznego
PublikacjaWspółczesna infrastruktura elektroenergetyczna jest narażona na zagrożenia związane z dużą liczbą nowych luk i słabo- ści architektonicznych wynikających z szerszego wykorzystania technologii informacyjnych i komunikacyjnych (ang. Information and Communication Technologies – ICT). Połączenie infrastruktury elektroenergetycznej z Internetem naraża ją na nowe rodzaje ataków, takie jak ataki typu APT (ang. Advanced Persistent Threats)...
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AI-powered Digital Transformation: Tools, Benefits and Challenges for Marketers – Case Study of LPP
PublikacjaThe article aims to show the role (benefits and challenges) of AI-powered digital marketing tools for marketers in the age of digital transformation. The considerations were related to the Polish market and a case study of LPP, a Polish clothing retailer. The starting point for this study was the analysis of the literature on the concept of artificial intelligence (AI) with reference to digital marketing. In the next steps, the...
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Blockchain technologies to address smart city and society challenges
PublikacjaNew Information and Communications Technologies (ICT) are changing the way in which the world works. These technologies provide new tools to face the issues of contemporary society (poverty, migrations, sustainable development challenges, governance, etc.). Among them, blockchain emerge as a disruptive technology able to make things in a completely different and innovative way. They can provide solutions where before there were...
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The use of constructed wetlands for the treatment of industrial wastewater
PublikacjaConstructed wetlands are characterized by specific conditions enabling simultaneous various physical and biochemical processes. This is the result of specific environment for the growth of microorganisms and hydro-phytes (aquatic and semiaquatic plants) which are capable of living in aerobic, anaerobic and facultative anaerobic conditions. Their interaction contributes to the intensification of oxidation and reduction responsible...
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Badanie sieci świadomości sytuacyjnej dla infrastruktury elektroenergetycznej
PublikacjaWspółczesne systemy elektroenergetyczne są narażone na nowe rodzaje zagrożeń. Są one spowodowane lukami w zabezpieczeniach oraz słabościami architektonicznymi związanymi z szerszym zastosowaniem technologii teleinformatycznych (ICT) w tych systemach. Połączenie sieci elektroenergetycznych z Internetem naraża je na nowego rodzaju niebezpieczeństwa, takie jak ataki APT (ang. Advanced Persistent Threats) lub rozproszona odmowa usługi...
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Analiza sentymentu jako narzędzie monitorowania wyników finansowych przedsiębiorstwa
PublikacjaMedia społecznościowe tworzą globalną platformę do dzielenia się interesującymi pomysłami lub nowościami, komentarzami i recenzjami. Stanowią bogate źródło danych do eksploracji opinii w celu pozyskania wcześniej nieznanej i użytecznej wiedzy biznesowej, która umożliwi nie tylko zwinne zarządzanie na rzecz skutecznej obsługi klienta, ale również powinna mieć odzwierciedlenie w finansowych wynikach przedsiębiorstwa. Za główny cel...
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Wykorzystanie analizy kosztów w zarządzaniu szpitalem publicznym
PublikacjaProblemy z finansowaniem opieki zdrowotnej obserwowane są praktycznie na całym świecie. Jako przyczyny wzrostu wydatków uważa się głównie starzenie się populacji, złożoną naturę współczesnych chorób i szerokie wykorzystywanie kosztownych technologii. Systemy opieki zdrowotnej na całym świecie stają przed trudnym wyzwaniem zwiększenia efektywności, co oznacza kontrolowanie kosztów, przy jednoczesnym zapewnieniu wysokiej jakości...
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Wyzwania bezpieczeństwa nowoczesnych platform nauczania zdalnego
PublikacjaW artykule zaprezentowano aspekty bezpieczeństwa nowoczesnych platform nauczania zdalnego. Przedstawiono ich charakterystykę i wyzwania technologiczne. Zdefiniowano bezpieczeństwo i istniejące w tym obszarze zagrożenia. Przybliżono metody oceny poziomu bezpieczeństwa. Na bazie wdrożonej na Politechnice Gdańskiej platformy eNauczanie PG omówiono sposoby zapewniania zakładanego poziomu bezpieczeństwa takich systemów.
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A multi‐industry and cross‐country comparison of technology contribution to formal and informal knowledge sharing processes for innovativeness
PublikacjaThe study explores the impact of organizational information technology (IT) competency on knowledge sharing, both explicit and tacit, in the context of innovativeness of products and processes. Knowledge sharing is then assessed in terms of tacit-to-explicit conversion and the impact of both types of knowledge on organizational innovation. Both process (internal) and product/service (external) innovation are included. As an extension,...
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Historic railway stations, documentation and revitalization of the railway infrastructure facilities - protection of cultural and social heritage
PublikacjaThe article presents problems of documentation and adaptation of buildings which constitute the cultural heritage of the railway infrastructure facilities in Pomerania in Poland. Shows the potential and possibilityto be adopted for various purposes. This problem affects many sites and buildings, railway stations, railway warehouses, residential buildings, technical buildings, water towers, trackman shelters, bridges, viaducts,...
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Extending Service Selection Algorithms with Interoperability Analysis
PublikacjaApplication development by integration of existing, atomic services reduces development cost and time by extensive reuse of service components. In Service Oriented Architecture, there exist alternative versions of services supplying the same functionality but differing in Quality of Service (QoS) attributes, which enables developers to select services with optimal QoS. Existing algorithms of service selection focus on the formal...
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Minimising the Churn Out of the Service by Using a Fairness Mechanism
PublikacjaThe paper proposes an algorithm of bandwidth distribution, ensuring fairness to end-users in computer networks. The proposed algorithm divides users into satisfied and unsatisfied users. It provides fairness in terms of quality of experience (QoE) for satisfied users and quality of service (QoS) for unsatisfied users. In this paper, we present detailed comparisons relevant to service providers to show the advantages of the proposed...
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Tacit knowledge acquisition & sharing, and its influence on innovations: A Polish/US cross-country study
PublikacjaThis study measures the relationship between tacit knowledge sharing and innovation in the Polish (n=350) and US (n=379) IT industries. Conceptually, the study identifies the potential sources of tacit knowledge development by individuals. That is, the study examines how “learning by doing” and “learning by interaction” lead to a willingness to share knowledge and, as a consequence, to support process and product/service innovation....
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Usability and relational factors in user-perceived quality of online services
PublikacjaThe purpose of this paper is to identify the key determinants of con-sumer-perceived usability of online service websites and their impact on e-loyalty potential, expressed by customer’s willingness to return and to recommend the website to others. In this experimental usability study fifteen video-recorded users performed specific tasks in financial, travel and health online service websites. After completing the tasks users filled...
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Remote command and control capabilities for data acquisition systems provided by delay-tolerant network mechanisms
PublikacjaThe paper presents an assessment of a remote device reconfiguration service employing a Delay Tolerant Network (DTN) mechanisms. This service has been implemented as a part of a communication appliance dedicated to marine data transfer in off-shore and open sea areas. The service has been successfully deployed and validation test have been completed. The practical use-case has been defined as remote access to the equipment operating...
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PROBABLE RAINFALL IN GDAŃSK IN VIEW OF CLIMATE CHANGE
PublikacjaOne of the manifestations of climate changes is the occurrence of a greater number of precipitation events, characterized by greater rain intensity that affects the economic stability of cities. Gdańsk is an example of a city in which such events have occurred since the beginning of the twenty-first century. Due to the altitude differences in the area of Gdańsk city (between –2 m and 180 m a.s.l.), the occurrence of extreme atmospheric...
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Cache service for maps presentation in distributed information data exchange system
PublikacjaThe paper presents the proposition of caches implementation for map presentation in distributed information data exchange system. The concept of cache service is described in the context of distributed information data exchange system elements which control and present on maps positions and other identification data of vessels and other suspicious objects on the territorial sea, sea-coast and the internal sea-waters. The proposed...
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NOWE TRENDY I KIERUNKI BADAŃ W MARKETINGU USŁUG
PublikacjaOd momentu pojawienia się koncepcji marketingu usług przechodzi ona nieustającą ewolucję. Pojawiające się nowe trendy (m.in. Service-Dominant Logic, Service Logic, New Service Marketing) i obszary badań marketingu usług (np. Transformative Service Research) skłaniają do dokonywania podsumowań pewnego etapu rozwoju i stawiania pytań, w którym kierunku powinny podążać badania marketingu usług w przyszłości. Celem artykułu jest przedstawienie...
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Comparison of selected algorithms for scheduling workflow applications with dynamically changing service availability
PublikacjaThis paper compares the quality and execution times of several algorithms for scheduling service based workflow applications with changeable service availability and parameters. A workflow is defined as an acyclic directed graph with nodes corresponding to tasks and edges to dependencies between tasks. For each task, one out of several available services needs to be chosen and scheduled to minimize the workflow execution time and...
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Interoperability Constraints in Service Selection Algorithms
PublikacjaIn Service Oriented Architecture, composite applications are developed by integration of existing, atomic services that may be available in alternative versions realizing the same functionality but having different Quality of Service (QoS) attributes. The development process requires effective service selection algorithms that balance profits and constraints of QoS attributes. Additionally, services operate in a heterogeneous environment,...
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Application of design-thinking models to improve the quality of tourism services
PublikacjaThe paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities.
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Ontology-Driven Rule-Based Model for an Extension of Information Technology Infrastructure Library Processes
PublikacjaThe aim of this study is to present the stages for building a development model to create information technology (IT) systems for IT service providers. In order to ensure the consistency of the model, a novel solution is proposed where the stages of the model's construction are controlled using ontologies dedicated to the ITIL standard. In this article, a description of models used to assess the provider organization, with particular...
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Trustworthiness and Subversion in Large Service- Oriented Multi-Agent Systems under Virtual Anonymity and Blind Provider Selection
PublikacjaTo promote honest service provision in multi-agent systems, a Computational Trustworthiness and Rating scheme collects service ratings and computes agents' trustworthiness levels (TLs). Studies of existing schemes fail to reflect closed-loop dynamics of TLs arising from the mutual influence of agents' behavior and TLs, and to capture relevant properties. Recent simulative and analytical models produce results tied to a particular...
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Service-based Resilience for Embedded IoT Networks
PublikacjaEmbedded IoT networks are the backbone of safety-critical systems like smart factories, autonomous vehicles, and airplanes. Therefore, resilience against failures and attacks should be a prior concern already in their design stage. In this study, we introduce a service-based network model as an MILP optimization problem for the efficient deployment of a service overlay to the embedded network by meeting QoS and resilience requirements....
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Service time distribution influence on end-to-end call setup delay calculation in networks with Session Initiation Protocol
PublikacjaThe most important GoS parameter for networks with SIP protocol is end-to-end call setup delay. So far there were no coherent models allowing calculation of these parameters for networks with SIP protocol. Few models were developed but they are insufficient. In the paper we propose model which allows end-to-end call setup delay calculation for networks with SIP protocol. The model is using chain of M/G/1/K models and is applicable...
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Quality of Service in ASON/GMPLS Network with Hierarchical Control Plane Structure
PublikacjaThe paper presents the problem of quality of service for hierarchical control plane structure of Automatically Switched Optical Network (ASON) utilizing Generalized Multi-Protocol Label Switching (GMPLS). The approach is implemented to control the multidomain network with required quality of service, in a use case of incomplete domain network information. The authors examine different factors, including resource reservation algorithms...
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Distributed infrastructure of self-organizing service servers
PublikacjaThis paper presents an idea of creating distributed system consisting of autonomous self-organizing service providers. It shows a real implemented system allowing for dynamic service search without interaction with client based on the inter-servers communication. Moreover presented system can be easily enriched with new elements without the need for restarting already existing servers.
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Integracja narzędzi CASE w oparciu o projekt uniwersyteckiego centrum kompetencyjnego
PublikacjaGłębokie zmiany, jakie zachodzą w informatyce, polegające na przejściu od fundamentalnych aplikacji i ich wsparcia infrastrukturą informatyczną do traktowania oprogramowania jako usługi SaaS (ang.Software-as-a-Service) oraz infrastruktury informatycznej jako usługi IaaS (ang. Infrastructure-as-a-Service), wymuszają gruntowne zmiany również w procesach kształcenia.
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Evolution of End-User Participation in IT Projects.
PublikacjaThis chapter is aimed at presenting a review of evolutionary design paradigms which determine the end-user’s role in IT (Information Technology) projects across recent decades. This review covers different perspectives starting from technology-oriented sequential software development lifecycles, through user-centred approaches, ending finally in contemporary service design approaches supported by e-business and social media. Finally,...
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eVisa’s impacts on travel and tourism: the case of Turkey.
Publikacjahe purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.
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TRANSPORT POSSIBILITY FOR MPEG-4/AVC- AND MPEG-2-ENCODED VIDEO DATA IN IPTV: A COMPARISON STUDY
PublikacjaIPTV (Television over IP) is a modern service with a great potential to expand. It uses the IP transport platform, that is already in worldwide operation. At the time of writing, two techniques are used to transport the video and audio data of IPTV: MPEG-2 TS and Native RTP. The two techniques quite definitely have an influence on both quality of service (QoS) and quality of experience (QoE). This paper sets out to demonstrate...
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Automatic Watercraft Recognition and Identification on Water Areas Covered by Video Monitoring as Extension for Sea and River Traffic Supervision Systems
PublikacjaThe article presents the watercraft recognition and identification system as an extension for the presently used visual water area monitoring systems, such as VTS (Vessel Traffic Service) or RIS (River Information Service). The watercraft identification systems (AIS - Automatic Identification Systems) which are presently used in both sea and inland navigation require purchase and installation of relatively expensive transceivers...
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Operation, Administration, Maintenance in Carrier Grade Ethernet
PublikacjaOAM (Operation, Administration and Maintenance) plays a crucial role in carrier networks. OAM functionality ensures that network operators and service providers can maintain the quality of the services they offer. One of its major tasks is the detection of anomalies in the network before they become a problem. This enables network operators and service providers to deliver services that come up to a predetermined level of quality...
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Three-dimensional conceptual model for service-oriented simulation
Publikacjan this letter, we propose a novel three-dimensional conceptual model for an emerging service-oriented simulation paradigm. The model can be used as a guideline or an analytic means to find the potential and possible future directions of the current simulation frameworks. In particular, the model inspects the crossover between the disciplines of modeling and simulation, service-orientation, and software/systems engineering. Finally,...
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C2 Niwa - The Centre of Competence for Novel Infrastructure of Workable Applications
PublikacjaScientific and cloud computing are discussed in the paper . The paradigm of EaaS (Everything as a Service) is presented and the design methodology of service oriented applications is proposed. Implementation of the SOSE (Software Oriented Software Engineering) approach is analyzed and the roles of developing teams to obtain software products satisfying business requirements are also shown. The above listed activities create a basic...
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublikacjaThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublikacjaSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Burst loss probability for the combination of extended offset time based service differentiation scheme and PPS in optical burst switching network
PublikacjaIn the paper analytical model for calculating burst loss probabilities for the combination of two service differentiation schemes for OBS network namely: extended offset time based scheme and PPS (Preemption Priority Schemes) is revised. Moreover authors introduce analytical model for calculating burst loss probabilities for an optical path when OBS network employs both service differentiation schemes and JET signaling. The comparison...
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Strategie wzrostowe dla Neptun Ship Service Ltd.
PublikacjaW ekspertyzie przeprowadzono ewaluację strategii wzrostowych dla firmy Neptun Ship Service Ltd.
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ON EGNOS MONITORING IN LOCAL CONDITIONS
PublikacjaAny SBAS system should deliver to the user corrections to pseudoranges as well as information about the system integrity. In theory, as soon as the system is permanently monitored by RIMS stations, it is impossible to deliver the fault information to the user. However many observations shows that accuracy of EGNOS service in the same time are different in different places, which shows the influence of local conditions on them....
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Defending against Fake VIP in Scant-Transparency Information Systems with QoS Differentiation
PublikacjaIn client-server information systems with quality of service (QoS) differentiation, Client may deplete Server’s resources by demanding unduly high QoS level. Such QoS abuse has eluded systematic treatment; known defenses using Client authorization, payments, or service request inspection prior to QoS assignment, are heuristic and environment-specific. We offer a game-theoretic approach on the premise that a service request is occasionally...
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Practical issues for the implementation of survivability and recovery techniques in optical networks
PublikacjaFailures in optical networks are inevitable. They may occur during work being done for the maintenance of other infrastructures, or on a larger scale as the result of an attack or large-scale disaster. As a result, service availability, an important aspect of Quality of Service (QoS), is often degraded. Appropriate fault recovery techniques are thus crucial to meet the requirements set by the Service Level Agreements (SLAs) between...
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Practice implementation of operational level agreement
PublikacjaThe paper concerns practical implementation of the Operational Level Agreement (OLA) compared to the Service Level Agreement (SLA).
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Uwarunkowania rozwoju polskich firm shipchandlerskich. Analiza krytycznych czynników wzrostu w odniesieniu do Neptun Ship Service Ltd.
PublikacjaW ekspertyzie dokonano analizy krytycznych czynników wzrostu dla firmy Neptun Ship Service Ltd.