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Search results for: SERVICE SUPPORT ENVIRONMENT
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A new concept of contemporary marketing
PublicationPurpose: This conceptual paper aims to propose a new concept of marketing that responds well to the needs of a changing world, taking into account the continuous development of the service economy and the revolution in the development of the Internet and related tools. Methodology/Approach: The proposed concept is based on well-researched theories: service marketing, experience marketing, relationship marketing and digital marketing...
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Od zrównoważonego rozwoju do dewzrostu - paradygmaty krytyczne wobec wzrostu i ich implikacje dla planowania przestrzennego
PublicationPomimo ponad trzech dekad wdrażania koncepcji zrównoważonego rozwoju środowisko Ziemi ulega dalszej degradacji i destabilizacji. Sytuacja ta przekłada się na ożywienie antycypowanej już w latach 70. XX w. krytyki założeń leżących u podstaw koncepcji zrównoważonego rozwoju – spośród których kluczowe wydaje się założenie możliwości rozłączenia (decoupling) wzrostu gospodarczego i negatywnego oddziaływania na środowisko. W niniejszym...
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User experience evaluation study on the quality of 1K, 2K, and 4K H.265/HEVC video content
PublicationNowadays, most content creators focus on distributing rich media at the highest possible resolution. Currently, the majority of sold consoles, media players, computer hardware, as well as displays and TVs are advertised as 4K-compatible. The same trend is observed in the case of popular online streaming services and terrestrial TV broadcasts. Generally speaking, it is assumed that higher bitrates provide higher subjective judgements....
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STUDY ON THE RELATIONSHIP BETWEEN VEHICLE MAINTENANCE AND FUEL CONSUMPTION
PublicationA contemporary road vehicle (RV) is a rather complex system, consisting of a large number of subsystems, assemblies, units, and elements (parts). While operating, an RV interacts with the environment, and its elements interact with each other. Consequently, the properties (parameters) of these elements change in the process - hardness, roughness, size, relative position, gapping, etc. A partial solution to the presented problems...
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Quality Analysis of Audio-Video Transmission in an OFDM-Based Communication System
PublicationApplication of a reliable audio-video communication system, brings many advantages. With the spoken word we can exchange ideas, provide descriptive information, as well as aid to another person. With the availability of visual information one can monitor the surrounding, working environment, etc. As the amount of available bandwidth continues to shrink, researchers focus on novel types of transmission. Currently, orthogonal frequency...
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Irregularities in university processes concerning the Lean Management typology: The pilot study results
PublicationPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study with the use of a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the...
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IRREGULARITIES IN UNIVERSITY PROCESSES CONCERNING THE LEAN MANAGEMENT TYPOLOGY. THE PILOT STUDY RESULTS
PublicationPurpose: Identify the attitudes regarding key irregularities in university activities of universities referring to muda, mura, and muri from the perspective of two groups of stakeholders - academic teachers and administration/service personnel. Study design/methodology/approach: A pilot quantitative study using a questionnaire containing 48 statements regarding six categories of irregularities assessed according to the 5-point...
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Person Tracking in Ultra-Wide Band Hybrid Localization System Using Reduced Number of Reference Nodes
PublicationIn this article a novel method of positional data integration in an indoor hybrid localization system combining inertial navigation with radio distance measurements is presented. A point of interest is the situation when the positional data and the radio distance measurements are obtained from less than thee reference nodes and it is impossible to unambiguously localize the moving person due to undetermined set of positional equations....
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Green Lean in Services
PublicationThe study presents the basic aspects of the improvement of the company useing Green Lean concept. The authors refer to the basics of the concept, present its theoretical aspects together with a revew of possible actions to eliminate the green waste. All these considerations refer to the service activities of any kind in order to maintain holistic approach of the research.
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Application of Shape Memory Alloys in Pipeline Couplings for Shipbuilding
PublicationThe aim of the study is to analyse shape memory alloy (SMA) pipeline joints in limited space applications for all kinds of ships. Generally, the space available in various areas on ships is strictly limited and service works usually meet many obstacles. If we consider a pipeline, the flange joints always require a larger free space around the pipe than the pipe alone. A simultaneous problem can occur with the propeller shaft line...
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Evaluation of reformer tubes degradation after long term operation
PublicationPurpose of this paper is to show the effect of long-term service at elevated temperatures on microstructural changes of cast steel reformer tubes made of the alloy IN-519 (24%Cr, 24%Ni, Nb). The relationship between mechanical properties and microstructure degradation is discussed. Investigations were performed on five tubes taken from ammonia reformer furnace. Tubes worked at temperature of 880C and 3,2 MPa pressure. The operation...
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A model, design, and implementation of an efficient multithreaded workflow execution engine with data streaming, caching, and storage constraints
PublicationThe paper proposes a model, design, and implementation of an efficient multithreaded engine for execution of distributed service-based workflows with data streaming defined on a per task basis. The implementation takes into account capacity constraints of the servers on which services are installed and the workflow data footprint if needed. Furthermore, it also considers storage space of the workflow execution engine and its cost....
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Społeczny wymiar adaptacji do zmian klimatu w środowisku miejskim na przykładzie Gdańska
PublicationKwestie zmian klimatycznych przestały być przedmiotem zainteresowania jedynie wąskich grup specjalistów, a stały się problemem społecznym angażującym szerszą opinię publiczną. Wobec wzrastającego znaczenia problemów środowiskowych w społeczeństwach, głównie na przełomie XX i XXI wieku, władze centralne we współpracy z samorządami miejskimi zaczęły podejmować działania na rzecz wsparcia tzw. środowiskowej (zielonej) polityki. Artykuł...
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Koncepcja międzynarodowej konkurencyjności makrootoczenia przedsiębiorstw
PublicationCelem badań przedstawionych w niniejszym artykule jest opracowanie koncepcji konkurencyjności międzynarodowej (IC) krajów, której podstawą jest makroekonomiczne otoczenie przedsiębiorstw. Motywem podjęcia tych badań były poważne wady metodologii pomiaru IC gospodarek stosowanej przez Światowe Forum Ekonomiczne (WEF). WEF rekomenduje Globalny Indeks Konkurencyjności (GCI) jako globalną miarę produktywności kraju. WEF utrzymuje,...
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Quality Parameters in IMS/NGN Networks
PublicationThe Next Generation Network (NGN) architecture, including elements of the IP Multimedia Subsystem (IMS) concept, is a proposition of a telecommunication network dedicated to the needs of current and future information society. The main goal of NGN is to provide Quality of Service (QoS), for which proper network design is necessary with respect to among others standardized call processing performance parameters, including expected...
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Study on Speech Transmission under Varying QoS Parameters in a OFDM Communication System
PublicationAlthough there has been an outbreak of multiple multimedia platforms worldwide, speech communication is still the most essential and important type of service. With the spoken word we can exchange ideas, provide descriptive information, as well as aid to another person. As the amount of available bandwidth continues to shrink, researchers focus on novel types of transmission, based most often on multi-valued modulations, multiple...
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Study on CPU and RAM Resource Consumption of Mobile Devices using Streaming Services
PublicationStreaming multimedia services have become very popular in recent years, due to the development of wireless networks. With the growing number of mobile devices worldwide, service providers offer dedicated applications that allow to deliver on-demand audio and video content anytime and everywhere. The aim of this study was to compare different streaming services and investigate their impact on the CPU and RAM resources, with respect...
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Development of the New Polish Method for Capacity Analysis of Motorways and Expressways
PublicationThe paper presents development of the new Polish method for performing capacity analysis of basic segments of dual carriageway roads (motorways and expressways). The method is based on field traffic surveys conducted at 30 motorway and expressway sites (class A and S roads) in Poland. Traffic flows, composition and travel times were observed in 15-min intervals at each site using ANPR filming method. These data were used to calibrate...
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A NEW TAKE ON PENITENTIARY ARCHITECTURE ARCHITEKTURA WIĘZIENNA – NOWE OBLICZE
PublicationThis article raises the issue of designing and adapting correctional facilities to the new perception of prisoners as well as comprehension of punishment. For research purposes, several European prisons which came into service over recent years were selected. A study of such facilities revealed design solutions that may significantly affect the process of rehabilitation for inmates and make such buildings an accepted part of society.
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User Authentication by Eye Movement Features Employing SVM and XGBoost Classifiers
PublicationDevices capable of tracking the user’s gaze have become significantly more affordable over the past few years, thus broadening their application, including in-home and office computers and various customer service equipment. Although such devices have comparatively low operating frequencies and limited resolution, they are sufficient to supplement or replace classic input interfaces, such as the keyboard and mouse. The biometric...
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Workbook for cooperative development of personnell and organisation for innovation in SME in the Baltic Sea Region
PublicationThis study highlights the potential for cooperative development of personnel and organisational innovations in SMEs and gives an example implemented by the University of Lund together with the Municipality of Astorp and local companies. This innovation field is of particular importance for all companies in the region, since it does apply to any professional sector, be it a service oriented company or a manufacturing business. This...
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Advancing sustainable hybrid bitumen systems: A compatibilization solution by functionalized polyolefins for enhanced crumb rubber content in bitumen
PublicationPolymer waste pollution has a profound effect on the environment and, consequently, on the lifestyle of hu- mankind. The massive production and disposal of cross-linked polymers clearly exemplify the challenges of recycling. Increasing efforts are being undertaken to introduce recycled polymers, especially crumb rubber (CR), into asphalt formulations. Due to the rather poor processability and phase separation associated with CR- modified...
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Platform governance for sustainable development: Reshaping citizen-administration relationships in the digital age
PublicationChanging governance paradigms has been shaping and reshaping the landscape of citizen-administration relationships, from impartial application of rules and regulations by administration to exercise its authority over citizens (bureaucratic paradigm), through provision of public services by administration to fulfil the needs of citizens (consumerist paradigm), to responsibility-sharing between administration and citizens for policy...
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The use of constructed wetlands for the treatment of industrial wastewater
PublicationConstructed wetlands are characterized by specific conditions enabling simultaneous various physical and biochemical processes. This is the result of specific environment for the growth of microorganisms and hydro-phytes (aquatic and semiaquatic plants) which are capable of living in aerobic, anaerobic and facultative anaerobic conditions. Their interaction contributes to the intensification of oxidation and reduction responsible...
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Searching for innovation knowledge: insight into KIBS companies
PublicationThe paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...
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Cellular network quality evaluation at a university campus on the eve of 5G
PublicationThanks to the availability of mobile devices and the spread of broadband access around the world, the number of network users continues to grow. This has raised user awareness when it comes to the quality of content they consume. Many service providers and operators focus on monitoring QoN (Quality of Network) and QoS (Quality of Service) parameters, particularly those influenced by bandwidth and latency. However, for most end-users,...
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Mobile Networks' Analysis in Terms of QoS Performance Assessment
PublicationQuality of service (QoS) assessment is one of the basic processes carried out by mobile network operators (MNOs) and regulators of the telecommunications market. Usually, professional companies carry out measurements for various country areas and use cases (scenarios). In this paper, we show exemplary measurement results carried out in drive tests in the vicinity of the Polish capital by a professional company. The measurement...
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The parallel environment for endoscopic image analysis
PublicationThe jPVM-oriented environment to support high performance computing required for the Endoscopy Recommender System (ERS) is defined. SPMD model of image matching is considered and its two implementations are proposed: Lexicographical Searching Algorithm (LSA) and Gradient Serching Algorithm (GSA). Three classes of experiments are considered and the relative degree of similarity and execution time of each algorithm are analysed....
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Verification of agent system for it project management support
PublicationThis article is a continuation of article series telling about research about possibility of using agent system to information technology evaluation. Following article presents full conception of exploiting agent system and shows how it can support some managers works, especially in taking correct management method and information tool for project management. In this article the agent system that based on knowledge and can process...
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Neural Networks, Support Vector Machine and Genetic Algorithms for Autonomous Underwater Robot Support
PublicationIn this paper, artificial neural networks, a classification technique called support vector machine and meta-heuristics genetic algorithm have been considered for development in autonomous underwater robots. Artificial neural networks have been used for seabed modelling as well as support vector machine has been applied for the obstacles classification to avoid some collision problems. Moreover, genetic algorithm has been applied...
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Traffic Type Influence on QoS Network Performance of Streaming Traffic Class
PublicationFeasibility study on QoS routing proved that the traffic type influence the network performance. The performance is defined here as a number of packets serviced by the network. In the paper additional element - buffers lengths used in service system was verified in terms of dependencies with routing performance. We present results obtained by simulation for many simulation scenarios. Analysis was done for two different network...
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Online sound restoration system for digital library applications
PublicationAudio signal processing algorithms were introduced to the new online non-commercial service for audio restoration intended to enhance the content of digitized audio repositories. Missing or distorted audio samples are predicted using neural networks and a specific implementation of the Jannsen interpolation method based on the autoregressive model (AR) combined with the iterative restoring of missing signal samples. Since the distortion...
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Study Analysis of Transmission Efficiency in DAB+ Broadcasting System
PublicationDAB+ is a very innovative and universal multimedia broadcasting system. Thanks to its updated multimedia technologies and metadata options, digital radio keeps pace with changing consumer expectations and the impact of media convergence. Broadcasting analog and digital radio services does vary, concerning devices on both transmitting and receiving side, as well as content processing mechanisms. However, the biggest difference is...
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Determinants of judges’ career choices and productivity: a Polish case study
PublicationThe goal of this paper is to identify factors which affect judges’ productivity and career choice motives with the view of increasing judicial efficiency. Specifically, the investigation focuses on such aspects as judges’ remuneration, promotion, threat of judgment revocation, service/mission, periodic assessment, the threat of a complaint about protracted proceedings or of disciplinary proceedings, the threat of destabilization...
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Sieciowy Monitor Obiektu – rozproszony system inteligentnego zarządzania złożonymi obiektami przemysłowymi
PublicationCelem pracy jest opracowanie kompletnego środowiska pozwalającego na budowę autonomicznych systemów diagnostyki, monitorowania, sterowania i zarządzania inteligentnymi budynkami. W ramach przeprowadzonych prac badawczych przedstawiono opracowaną koncepcję Sieciowego Monitora Obiektu (SMO) oraz metody komunikacji pomiędzy urządzeniami pomiarowo- diagnostyczno-sterującymi w oparciu o wspólną szynę danych Diagnostic Service...
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Working conditions in small companies in the eyes of the employees. [Warunki pracy w małych firmach w ocenie pracowników]
PublicationThe article presents the results of the study concerning the employees' awareness of working conditions. 157 employees from small production and service companies took part in the research. The research showed differences in the employees' perception of their working conditions. The employees were more often dissatisfied with working conditions than managers. A significant number of respondents (more than 75%) believe that the...
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Dynamic ranking of cloud providers
PublicationThe paper focuses on how to create an effective dynamic ranking service for IaaS,PaaS and SaaS cloud providers. It considers building of a quality model for thispurpose along with definition of quality measurement procedures. The paper discussesseveral techniques known from already existing price comparison engines that couldbe modified and adopted for comparison of cloud providers. Furthermore, a tech-nique for filtering measured...
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Speciation of Iron in the Aquatic Environment
PublicationIron is one of the basic metals occurring in the aquatic environment and it is considered a macroelement with regard to live organisms. This metal has a broad range of applications that, together with factors conditioning its chemical transitions, results in the occurrence of many iron species in water. Depending on water and land development type, as well as the use of water for household and industrial purposes, iron may be found...
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Pesticides in the Environment
PublicationApplied all over the world, pesticides are some of the most dangerous pollutants of the environment becauseof their mobility and ability to accumulate in the environment and their consequent long-term adverseeffects on living organisms in general and human health in particular. For these reasons, it is essential tomonitor and analyze pesticide residues in the environment. This entry discusses the classification of pesticidesas...
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Koncepcja Smart Cities - obszar Smart Environment
PublicationThe Smart Cities Concept– Smart Environment. The paper concentrates on the possibilities of checking the extent to which cities meet the smart city concept. The presented concept concentrates on one of the main smart cities characteristic: Smart Environment. This paper is a result of joint work of specialist from two diff erent areas: management and environmental protection. The interdisciplinary character of the paper is characteristic...
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Intelligent Knowledge-Base Model for IT Support Organization Evolution
PublicationThe goal of the paper is building the knowledge-based model for predicting the state of the IT support organization. These organizations, critical for development of various business sectors, are facing the problem of their transformation. It is the result of the fundamental change in the role of the IT organizations in the current economy. The complexity of the processes, the difficulty adjusting the operations and limited ability...
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Modelling Evolution of Knowledge-Based Information Technology Organization: The Concept and Perspective
PublicationIncreasing pressure on improving the efficiency of companies' operations leads to transformation of their Information Technology (IT) organizations from technology-oriented to service-oriented, based on the Information Technology Infrastructure Library (ITIL) model. The evolution of these IT organizations can be supported by the knowledge-based systems centered on the rules determined through agregation and refinement of existing...
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Arch footbridge over Warta river in Wronki - design and construction
PublicationThe paper presents the concept of dynamic redesign of lively footbridge. The goal was to reduce probable dynamic excitation and change detailed structural concept. After the complex study the new design was created. In effect completely new static and dynamic properties were reached. Static and dynamic assumptions are explainde. General information, photos and drawings are presented. The final price of the project amounted to 1.25...
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Effects of safety barrier life cycle cost factors - identification and analysis
PublicationThe costs borne by road infrastructure authorities for managing and maintaining road devices such as safety barriers may be very high. This has prompted the need for identifying and analysing in detail all factors that influence the costs of safety barriers throughout their service life. To meet that need, the authors used international experience and field data collected under the LifeRoSE project to define the cost structure...
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PVM Web Cluster: integration of PVM clusters using Web services and CORBA.
PublicationProponujemy nową architekturę i jej implementację PVM Web Cluster, która umożliwia łatwe zrównoleglanie wykonania zadań PVM zarówno na geograficznie rozproszone klastry PVM jak i wewnątrz nich. Uruchamianie zadań jest wykonywane poprzez wywołanie usługi sieciowej (Web service), która negocjuje najlepszy klaster (klastry) dla danego zadania i komunikuje się z klastrami za pomocą standardu CORBA.
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Knowledge Exchange Between KIBS Firms and Their Clients: Case Study Analysis
PublicationPurpose: This paper aims to analyse knowledge exchange between KIBS firms and their clients, and their potential determinants (e.g. client’s education, type of the service offered, channel of the knowledge exchange, and willingness of the customer to accept the knowledge). The paper is based on a literature analysis and a case study research, examining 5 KIBS firms located in the Pomeranian region in Poland. Methodology: On the...
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Double-Blind Reputation vs. Intelligent Fake VIP Attacks in Cloud-Assisted Interactions
PublicationWe consider a generic model of Client-Server interactions in the presence of Sender and Relay, conceptual agents acting on behalf of Client and Server, respectively, and modeling cloud service providers in the envisaged "QoS as a Service paradigm". Client generates objects which Sender tags with demanded QoS level, whereas Relay assigns the QoS level to be provided at Server. To verify an object's right to a QoS level, Relay detects...
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Usługi Webowe dla zastosowań L2L.
PublicationPrzedstawiono problemy komunikacji pomiędzy systemami informatycznymi dla sektora B2B. Jako rozwiązanie zaproponowano technologię Usług Webowych (Web Service). Omówiono jej koncepcję oraz przykładową implementację przy pomocy protokołów: HTTP, SOAP czy WSDL. Problemy związane z integracją aplikacji zilustrowano na przykładzie aplikacji tworzonych w ramach w ramach projektu PBI. Wskazano dalszy możliwy kierunek rozwoju tego...
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Methodology of Conformity Testing of VoIP Connections Scenarios for SIP Protocol
PublicationConformity and conformity testing have always had a crucial role in telecommunications. These issues are especially important in VoIP technology with SIP protocol as there are many hardware, software and service implementations. In this paper a methodology of automatic conformity testing of VoIP connections scenarios applying to any IP network is proposed. Example implementation of the methodology as Linux shell scripts is presented....
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Specyfikacja Systemu IP QoS opartego na architekturze DiffServ
PublicationArtykuł przedstawia ogólną specyfikację systemu IP QoS (ang. Internet Protocol Quality of Service), który to system jest obecnie implementowany w ramach projektu krajowego "Zarządzanie ruchemw sieciach IP". System ten jest zgodny z architekturą DiffServ (ang. Differentiated Services) i architekturą NGN (Next Generation Networks). W szczególności, artykuł pokrótce omawia architekturęsystemu, oferowane klasy usług w systemie oraz...