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Search results for: customers behaviours
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RFM-based repurchase behavior for customer classification and segmentation
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Customers Perspective on Mass-customization of Houses
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Customer Engagement Consequences for Firms
PublicationPurpose: Customer engagement (CE) is a customers’ voluntary resource contribution to firms’ functions, and it goes beyond transactions during customers’ behavioral manifestations toward the brand or firm’s offerings or activities. The effective CE management requires to understand the potential CE effects, and leverage the potential benefit and threat of CE, however negative consequences or risks of CE have remained unexplored...
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The Large Customer Reactive Power Control Possibilities
Publicationn this paper the authors wish to draw attention to the rationale for, and the possibility of, the use of local reactive power sources by the Transmission Node Master Controller (TNMC). Large Customers (LC) are one of the possible reactive power sources. The paper presents the issues related to the need for coordination between the control systems installed in the LC network, and coordination between control systems of the LC as...
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Customer Assessment of Brand Valuation and Social Media
PublicationThe research problem engaged in this article is to determine whether contemporary consumers are able to assess brand equity in the overabundance of brands and products with similar features and qualities. The author argues that in the existing circumstances when differences between brands become insignificant the consumer is not capable of assessing their equity adequately. In order to verify the thesis the author has accepted...
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Online stores' credibility: the moderating role of customers' gender and self-efficacy
PublicationThe evaluation of online stores’ credibility by customers in regard of gender and self-efficacy is presented. Two groups of attributes, usability and informational content, were characteristics of credibility. The survey involved students as representatives of the largest group of the Internet users. As shown by the results obtained, the informational content of online stores (such as recommendations) and its professionalism was...
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The Method of a Two-Level Text-Meaning Similarity Approximation of the Customers’ Opinions
PublicationThe method of two-level text-meaning similarity approximation, consisting in the implementation of the classification of the stages of text opinions of customers and identifying their rank quality level was developed. Proposed and proved the significance of major hypotheses, put as the basis of the developed methodology, notably about the significance of suggestions about the existence of analogies between mathematical bases of...
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Analysis of Business Customers’ Energy Consumption Data Registered by Trading Companies in Poland
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Credibility of Business Operations via Internet: Customer Perspective
PublicationTourism plays an important role in economy of Mediterranean countries. Year after year, more and more people spend or like to spend their vacations (and money) in the Mediterranean region. Hiring private apartments or houses by individual persons for themselves and their families becomes more and more popular way of vacation arrangement and, in the result, constitutes an important factor of the countries' incomes. Versatile and...
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Intelligent Decision Forest Models for Customer Churn Prediction
PublicationCustomer churn is a critical issue impacting enterprises and organizations, particularly in the emerging and highly competitive telecommunications industry. It is important to researchers and industry analysts interested in projecting customer behavior to separate churn from non‐churn consumers. The fundamental incentive is a firm’s intent desire to keep current consumers, along with the exorbitant expense of gaining new ones....
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SMART SHOP SERVICES FOR BUILDING CUSTOMER-ORIENTED SCENARIOS
PublicationThe shops of today mostly support the customer by offering him or her products based on basic relationships between products viewed or ordered by users with similar tastes. This common approach may fail in many cases especially when the user does not have sufficient knowledge about the market, or when he or she wants to build a set of products in more than one shop. New categories of smart shop services are proposed in order to...
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Interconnection of the Customer-Side Resources Using Single Phase VAPF
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On a Certain Research Gap in Big Data Mining for Customer Insights
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Modelling Of Commercial Websites. A New Perspective On Usability And Customer Relation
PublicationFrom an economic point of view, a critical aspect of online services is their ability to retain customers. The aim of presented study was the use of a layered model VIPR (Visual - Interaction - Process - Relation ) for commercial services online. The indicator of trust and establishing lasting relationships were assessment achieved from experienced users of commercial online services (n = 207), obtained by means of Web Credibility...
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Creating Hotel Services from a Perspective of Extraordinary Customer Experience
PublicationThis conceptual article aims to explore the process of providing hotel services in the context of requirements arising from the experience economy. Both the concept of experience marketing and the concept of customer experience management provided a theoretical framework for the discussion. Based on a review of literature and conclusions derived from hotel managers’ experiences, a research model is proposed, which may be of some...
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Interconnection of the Customer-Side Resources Using Single Phase VAPF
PublicationThe paper introduces method for utilization of the customer-side generated energy using single phase voltage active power filter. Structure and control method of the power electronics converter has been described and some simulation results are shown to prove usefulness of this arrangements. Proposed application realizes the following functions: power quality improvement, uninterruptible supplying and energy costs reduction.
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The potential of web awareness as a determinant of dually defined customer value
PublicationIn the conditions of increasing demand barrier, the enterprise’s basic capital is customers. From an enterprise point of view, this means the need to create a dual perceived and defined customer value which remains related to market value (income and development potential) and customer resource value (reference, information and cooperative potential). The progressing digitisation process transfers business processes, and thus relationships, into...
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Modeling the Customer’s Contextual Expectations Based on Latent Semantic Analysis Algorithms
PublicationNowadays, in the age of Internet, access to open data detects the huge possibilities for information retrieval. More and more often we hear about the concept of open data which is unrestricted access, in addition to reuse and analysis by external institutions, organizations and people. It’s such information that can be freely processed, add another data (so-called remix) and then published. More and more data are available in text...
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublicationThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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Empirical analysis of tree-based classification models for customer churn prediction
PublicationCustomer churn is a vital and reoccurring problem facing most business industries, particularly the telecommunications industry. Considering the fierce competition among telecommunications firms and the high expenses of attracting and gaining new subscribers, keeping existing loyal subscribers becomes crucial. Early prediction of disgruntled subscribers can assist telecommunications firms in identifying the reasons for churn and...
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Enhancing Customer Engagement in Social Media with AI – a Higher Education case study
PublicationPurpose. The study aims to demonstrate the importance of artificial intelligence (AI) and examples of tools based on it in the process of enhancing (building, measuring, and managing) customer engagement (CE) in social media in the higher education industry. CE is one of the current essential non-financial indicators of company performance in Digital Marketing strategy. The article presents a decision support system (DSS) based...
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Altruism: benevolent behaviors
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On the time behaviour of Okazaki fragments
PublicationW pracy wyprowadzono wzory na prawdopodobieństwo, że podczas procesu replikacji DNA w chwili t pojawi się n fragmentów Okazaki.
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Superstitions and customs in construction - a contribution to the discussion on the disappearance of this tradition
PublicationConstruction is one of the most important, but also the most extensive areas of the economy. That is why we encounter superstitions and customs related to this discipline of the economy quite often:we blew and repeat them, not even knowing what their origin is and what according to old beliefs resulted in their lack of application. This situation applies in practice to all buildings, including residential buildings implemented...
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Identification of the customer meter assignment to phases in LV grid: Selected issues of UPGRID project realization
PublicationThe paper presents selected issues on the European UPGRID grant implemented by a consortium of companies from seven European states, including from Poland, on the monitoring and control of low voltage grid using measurement pre-registered data by smart AMI meters. The paper focuses on the issue of lack of information on the assignment of communal meters to individual phases.
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Personality determinants of health behaviours of merchant navy officers
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Post-peak behaviour of CFST columns
PublicationArtykuł dotyczy zachowania pokrytycznego słupów CFST. Parametrami zmiennymi w badaniach są: wysokość słupów, grubość stalowego płaszcza, wytrzymałość betonu i stali, przyczepność między stalowym płaszczem a betonowym rdzeniem oraz sposób przykładania obciążenia. W artykule dokonano analizy wpływu tych parametrów na zachowanie pokrytyczne badanych słupów.
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Behaviour of steel columns under impact
PublicationOne of import issues related to the idea of sustainable society is the safety of civil engineering structures. The safety and reliability of steel structures under impact loading is among a number of different aims during the design state. The aim of this paper is to present the results of investigation focused on dynamic behaviour of steel columns under impact loading. Modal and transient dynamic analyses using Finite Element...
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Unusual behaviour of (Np,Pu)B2C
PublicationTwo transuranium metal boron carbides, NpB2C and PuB2C have been synthesized by argon arc melting. The crystal structures of the {Np,Pu}B2C compounds were determined from single-crystal X-ray data to be isotypic with the ThB2C-type (space group R3m, a = 0.6532(2) nm; c = 1.0769(3) nm for NpB2C and a = 0.6509(2) nm; c = 1.0818(3) nm for PuB2C; Z = 9). Physical properties have been derived from polycrystalline bulk material in the...
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Patterns of Ethical Behaviour and Decision Making.
PublicationW pracy przedstawiono propozycję wykorzystania wzorców programowych do opracowania wzorców etycznych, mających na celu wspomaganie prowadzącego projekt informatyczny w podejmowaniu decyzji. Ideę zilustrowano dwoma przykładami.
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Artificjal environment for simulation of emergent behaviour
PublicationPrzedstawiono opracowane środowisko dla modelowania zjawisk, w których współdziałanie wielu prostych jednostek prowadzi do powstawania złozonych struktur. Sposób oddziaływania jednostki zawarty jest w jej strukturze, która interpretowana jest poprzez specjalnie zdefiniowany język podobny do Prologu.
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A Study of Transport Behaviour of Academic Communities
PublicationAn important challenge to achieving sustainable university campuses is ensuring that the academic community makes sustainable transport choices. The objective of this study was to investigate the daily commuting patterns, identify the potential for change, and determine the factors and criteria affecting the transport decisions of academic communities of two universities located in Gdansk, Poland. This paper summarizes the results...
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Pseudo-superparamagnetic behaviour of bariumhexaferrite particles
PublicationThe effect of hexadecyltrimethylammonium bromide (CTAB) addition on the crystal structure, morphology,and magnetic properties of co-precipitated hexagonal barium ferrite was investigated. For afixed amount ofsurfactant, different Fe3+concentrations and Fe3+/Ba2+ratios were used to optimize the formation ofsingle-phase barium ferrite particles. The results indicated that the obtained ferrite particles exhibitedcoercivity changes...
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Boundary effects on behaviour of granular material
PublicationW artykule przedstawiono wyniki symulacji lokalizacji odkształceń w materiałach granulowanych podczas ściskania dwuosiowego. Obliczenia wykonano przy zastosowaniu metody elementów skończonych i mikropolarnego modelu hipoplastycznego. W pracy pokazano wpływ warunków brzegowych na globalne i loklane zachowanie sie materiału.
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From user satisfaction to customer loyalty: addressing economic values in user-centered design of on-line services
Publicationartykuł omawia czynniki ekonomiczne wpływające na satysfakcję użytkownika w usługach on-line, a zwłaszcza te, które wpłacają w dłuższej perspektywie na kształtowanie lojalności klienta w stosunku do dostawcy określonych usług on-line. Przeprowadzono oceny eksperckie oraz badania z udziałem użytkowników, które pozwoliły na wskazanie preferencji użytkowników odnośnie czynników ekonomicznych. wykazano, że czynnikiem krytycznych dla...
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Applying Fuzzy Logic of Expert Knowledge for Accurate Predictive Algorithms of Customer Traffic Flows in Theme Parks
PublicationThis study analyzes two forecasting models based on the application of fuzzy logic and evaluates their effectiveness in predicting visitor expenditure and length of stay at a popular theme park. The forecasting models are based on a set of more than 600 decision rules constructed in the form of a complex series of IF-THEN statements. These algorithms store expert knowledge. A descriptive instrument that records the individual visitor's...
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Analysis of pressure ratio in the intake in dependence on high-voltage behaviours
PublicationPower control in spark ignition engines by regulating the intake air is performed. The control unit needs information about the air pressure conditions which then enters the combustion chamber. The information about the intake air pressure is an important quantity for optimal control of combustion mixtures. The paper describes some types of sensors that are used to measure the air intake temperature. Air pressure in the intake...
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Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty
PublicationThis paper presents the results of an experimental study aimed at identifying possible relationships among website usability characteristics, consumer satisfaction, trust and loyalty. These factors regard not only customer satisfaction in a transactional sense, but in the long term they may affect e-customer behavior, opinions, recommendations and attitudes toward using on-line services in general. The study was performed with...
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Artificial Neural Network in Forecasting the Churn Phenomena Among Costumers of IT and Power Supply Services
PublicationThis paper presents an attempt to use an artificial neural network to investigate the churn phenomenon among the customers of a telecommunications operator. An attempt was made to create a data model based on the customer lifetime value (CLV) rather than on activity alone. A multilayered artificial neural network was used for the experiments. The results yielded a 99% successful identification rate for customers in no danger of...
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EU-Turkey Customs Union and Bilateral Foreign Direct Investment Flows
PublicationMain aim of this text is presentation of the effects of customs union between the European Union and turkey on bilateral FDI flows in light of the theory of linkages between economic integration and FDI flows. First section of the text is a survey of main theoretical links between economic integration and FDI flows. Second section focuses on the history and scope of the customs union. Third and fourth sections are empirical and...
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Identification of inertia and activity in the market behaviour of enterprises
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Investigation on the behaviour of imidazolium ionic liquids in the environment
PublicationCiecze jonowe są solami o niskiej temperaturze topnienia, które mogą zrewolucjonizować przemysł chemiczny ponieważ w wielu przypadkach oferują zarówno ekonomiczny jak i ekologiczny zysk w porównaniu z dotychczas stosowanymi technologiami. Imidazoliowe cieczejonowe należą do najczęściej stosowanych co sprawia, że mogą stanowić źródło zanieczyszczenia środowiska glebowego i wodnego. Niektóre parametry środowiskowe (np. biodegradowalność,...
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The Low Frequency Noise Behaviour of SiC MESFETs
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Fatigue Behaviour of Sintered Duplex Stainless Steel
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Effect of ZrO2 on corrosion behaviour of chromium coatings
PublicationW celu zbadania wpływu cząstek ZrO2 na zachowania korozyjne powłok chromowych pokryto stal chromem z elektrolitów Cr(VI) z dodatkiem i bez ZrO2. Właściwości korozyjne osadzonych warstw zbadano w elektrolicie 0,01 mol L(-1) kwasu siarkowego plus 0,5 mol L(-1) siarczanu sodu za pomocą metody spektroskopii impedancyjnej i woltamperometrii cyklicznej. Zaproponowano elektryczny obwód zastępczy dla procesu korozji i wyznaczono pęd korozji....
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Effect of SiC on the corrosion behaviour of chromium coatings
PublicationWarstwy kompozytowe Cr-SiC osadzono z kąpieli zawierającej Cr(VI) oraz zielony proszek SiC. Zawartość SiC w warstwie chromowej wynosiła od 0,1-0,9% wag. Badania XPS wykazały iż SiC pokrywała warstwa SiO2, która powstała w wyniku utleniania SiC za pomocą Cr(VI). Przeprowadzono badania potencjodynamiczne i badania za pomocą spektroskopii impedancyjnej w celu określenia właściwości korozyjnych warstw Cr-SiC w środowisku kwaśnym....
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Experimental observations on the creep behaviour of frozen soil
PublicationConstitutive models in the literature for creep of frozen soil are based on the direct use of time counted from the onset of creep. An explicit time dependence in a constitutive equation violates the principles of rational mechanics. No change in stress or temperature is allowed for during creep, using the time-based formulations. Moreover, the existing descriptions need much verification and improvement on the experimental side...
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Modelling the time-dependent behaviour of soft soils
PublicationTime-dependence of soft soils has already been thoroughly investigated. The knowledge on creep and relaxation phenomena is generally available in the literature. However, it is still rarely applied in practice. Regarding the organic soils, geotechnical engineers mostly base their calculations on the simple assumptions. Yet, as presented within this paper, the rate-dependent behaviour of soft soils is a very special and important...
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Tribological Behaviour of Copper-Graphene Composite Materials
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Multiaxial Fatigue Behaviour of SLM 18Ni300 Steel
PublicationFatigue behaviour of SLM 18Ni300 steel under proportional bending-torsion loading is studied. The fatigue tests are conducted under pulsating loading conditions using tubular specimens with a transversal circular hole. Three ratios of the normal stress to shear stress are considered, namely σ/τ=4,σ/τ=2 and σ/τ = 4/3. Crack initiation sites were found for two diametrically opposite points around the hole, whose locations are governed...