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Wyniki wyszukiwania dla: SERVICE REQUESTS MANAGEMENT
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Knowledge management in SMEs – selected issues.
PublikacjaThe success of a small or medium-size enterprise might be dependent on the way in which this company manages its knowledge. With limited access to other resources like land, capital or labor force, the access to knowledge and its effective application might become a source of competitive advantage for an SME. It is confirmed that organizations, which successfully implement the concept of knowledge management might achieve better...
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Integration of Lean Manufacturing with ISO Management Systems in Enterprise
PublikacjaLean manufacturing [LM], quality management system and environmental management system are clear initiatives with a goal of improving effectiveness and efficiencies of organizations. Many organisations tackle lean philosophy, ISO standards individually but this kind of attempt do not focus on the synergy and the advantage from the potential collaboration. This paper aims to present the possibility of integration Lean Management...
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Quality of service in optical burst switched networks
PublikacjaIn the paper analytical models of two service differentiation schemes for optical burst switched network: extended offset time based and PPS (Preemptive Priority Scheme) are revised. Also accordance of analytical models for those schemes is studied when complete class isolation is assumed. Furthermore authors introduce an analytical model which describes an effective degree of isolation when burst switched network employs both...
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Quality of service in optical burst switched networks
PublikacjaIn the paper analytical models of two service differentiation schemes for optical burst switched network: extended offset time based and PPS (Preemptive Priority Scheme) are revised. Also accordance of analytical models for those schemes is studied when complete class isolation is assumed. Furthermore authors introduce an analytical model which describes an effective degree of isolation when burst switched network employs both...
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Knowledge management in the processes of project requirements analysis
PublikacjaAuthors, based on one of popular software project management methods as RUP fo-cused on one of most important discipline in project management as requirements management. Authors decomposed the role of the business analyst and present methodological and realizational processes of knowledge managament in traditional and applied sources of knowledge tied with this role. An experiment was conducted in four project teams of all sizes,...
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Cache service for maps presentation in distributed information data exchange system
PublikacjaThe paper presents the proposition of caches implementation for map presentation in distributed information data exchange system. The concept of cache service is described in the context of distributed information data exchange system elements which control and present on maps positions and other identification data of vessels and other suspicious objects on the territorial sea, sea-coast and the internal sea-waters. The proposed...
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Progress in used tyres management in the european union: a review
PublikacjaThe dynamic increase in the manufacture of rubber products, particularly those used in the automobile industry, is responsible for a vast amount of wastes, mostly in the form of used tyres, of which more than 17 million tonnes are produced globally each year. The widely differing chemical compositions and the cross-linked structures of rubber in tyres are the prime reason why they are highly resistant to biodegradation, photochemical...
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Quality of Service in ASON/GMPLS Network with Hierarchical Control Plane Structure
PublikacjaThe paper presents the problem of quality of service for hierarchical control plane structure of Automatically Switched Optical Network (ASON) utilizing Generalized Multi-Protocol Label Switching (GMPLS). The approach is implemented to control the multidomain network with required quality of service, in a use case of incomplete domain network information. The authors examine different factors, including resource reservation algorithms...
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Evaluation of Workflow Runtime Platforms in Service Composition
PublikacjaTypically, workflow applications are constructed from basic functionalities that may be realized by alternative services deployed in heterogeneous runtime platforms. Depending on workflow structure and selection of services, the applications differ in attributes such as price, Quality of Service (QoS) and others. In the paper, we propose a method of evaluation of workflow runtime platforms using Data Envelopment Analysis. We present...
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A METHOD OF TRUST MANAGEMENT IN WIRELESS SENSOR NETWORKS
PublikacjaThe research problem considered in this paper is how to protect wireless sensor networks (WSN) against cyber-threats by applying trust management and how to strengthen network resilience to attacks targeting the trust management mechanism itself. A new method, called WSN Cooperative Trust Management Method (WCT2M), of distributed trust management in multi-layer wireless sensor networks is proposed and its performance is evaluated....
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Modern Management Challenges of Floating Housing Development
PublikacjaThe aim of the article is to identify factors that determine the development and management models of floating housing development in the analyzed countries. The author indicates factors determining the possibility of settling on bodies of water in Poland, and restrictions connected with this type of development, as well as the need for specialized persons and companies ready to meet the challenges of the modern management of hydro-technical...
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Mashup Approaches for Improving Service Oriented Business Scenarios
PublikacjaTwo kinds of business scenarios are considered: application- and service-oriented. It is shown that the former are more flexible and easier reconfigurable for both traditional (human-oriented) and IT services. Moreover, complex IT services can be created by simple IT services using the modern mashup technology. It is the reason why such business scenarios can be modeled by BPMN in much easier ways. A simple example of a supply...
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Innovation and Knowledge Management in the SME Sector and the Role of Normative Management Systems
PublikacjaThe article presents deliberations related to importance and specificity of innovation activities in small and medium-sized enterprises. Basing on results of the research the characteristics of the SMEs concerning process related and organizational innovation has been determined. Interrelations between innovation activities and knowledge management within the framework of normative management systems have been emphasized.
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Comparison of selected algorithms for scheduling workflow applications with dynamically changing service availability
PublikacjaThis paper compares the quality and execution times of several algorithms for scheduling service based workflow applications with changeable service availability and parameters. A workflow is defined as an acyclic directed graph with nodes corresponding to tasks and edges to dependencies between tasks. For each task, one out of several available services needs to be chosen and scheduled to minimize the workflow execution time and...
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A Assessment of Management Efficiency in Local Administrative Offices: Case Study Poland
PublikacjaThe analysis of management efficiency is an important element in evaluating the functioning of public administration from an economic point of view. In order to achieve greater efficiency of the management process, and thus the quality in public administration, it is important to analyze and evaluate its elements. Modern research usually covers individual elements, parts of the management process. However, the current study proposes...
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Performance of Noise Map Service Working in Cloud Computing Environment
PublikacjaIn the paper a noise map service designated for the user interested in environmental noise subject is presented. It is based on cloud computing. Noise prediction algorithm and source model, developed for creating acoustic maps, are working in cloud computing environment. In the study issues related to noise modeling of sound propagation in urban spaces are discussed with a special focus on road noise. Examples of results obtained...
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Ontology Oriented Approach to Service Selection and Invocation in Complex Context Analysis
PublikacjaContext-aware applications running in the intelligent space are taken into account and their execution in the service oriented environment is considered. It has been presented where and how SOA services can be utilized during their execution: to analyze current context of the application and to support execution of strictly determined actions suitable for that context. The proposed mechanism of context-aware service selection and...
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Effective Decision-Making in Supply Chain Management
PublikacjaProper decision-making in Supply Chain Management (SCM) is crucial for an appropriately functioning mechanisms. The paper presents how IT technologies can impact on an organization and process realization. Especially Service Oriented Architecture (SOA) standard and the Cloud Computing (CC) paradigms are taken into account. A general model of decision-making is proposed and based on a specific practical example is analyzed using...
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The managerial role in organizational culture as perceived by management students
PublikacjaThis paper aims at illustrating the multidimensional role of the manager and its mutual influence on organizational culture from amanagement students’ perspective. The main part of the text was based on own qualitative research – interviews, a questionnaire, and a narrative collage – which was conducted over a 10 year period among management students. Ninety-seven students from the Jagiellonian University and the Gdańsk University...
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Algorithmic Human Resources Management
PublikacjaThe rapid evolution of Digital Human Resources Management has introduced a transformative era where algorithms play a pivotal role in reshaping the landscape of workforce management. This transformation is encapsulated in the concepts of algorithmic management and algorithmic Human Resource Management (HRM). The integration of advanced analytics, predictive and prescriptive analytics and the power of Artificial Intelligence (AI)...
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Determining QoS in the Video Telephony Service in an IP Environment
PublikacjaIP networks are indispensable nowadays. They are among the most efficient platforms. The constantly growing number of users and new services in these networks - the largest being the Internet - requires a good quality of any application used.Determining the QoS in real-time services is particularly important. This work is dedicated to exactly this aspect of the real-time service Video Telephony over IP (VToIP). First, the ITU-T...
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Medical Image Dataset Annotation Service (MIDAS)
PublikacjaMIDAS (Medical Image Dataset Annotation Service) is a custom-tailored tool for creating and managing datasets either for deep learning, as well as machine learning or any form of statistical research. The aim of the project is to provide one-fit-all platform for creating medical image datasets that could easily blend in hospital's workflow. In our work, we focus on the importance of medical data anonimization, discussing the...
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Knowledge management and knowledge security—Building an integrated framework in the light of COVID‐19
PublikacjaAbstract. This paper presents a framework of knowledge risk management in the face of the COVID-19 crisis, derived from the literature on knowledge management, knowledge security and COVID-19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in various organizational contexts. However, with increasing threats related...
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Towards Digital Anti-Corruption Typology for Public Service Delivery
PublikacjaDigital anti-corruption refers to a family of digital technology tools that are used to fight corruption. Many such tools have not performed well in practice due to their non-alignment with forms of corruption they are supposed to fight against and persistence of corruption-enabling conditions. The aim of this paper is to contribute to filling this gap by offering a typology of digital anti-corruption in public service delivery...
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Providing Differentiated Levels of Service Availability in VANET Communications
PublikacjaInter-vehicle communications seems to be a promising remedy not only for a number of road-safety issues, but also to improve the efficiency of road traffic, as well as to support the on-board infotainment applications. However, it often encounters disruptions due to high mobility of vehicles causing frequent failures of communication links. In this paper, we utilize the idea of multipath vehicle-to-vehicle routing to provide protection...
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Low Cost Method for Location Service in the WCDMA System
PublikacjaA new and low cost method for a location service (LCS) in the Wideband Code Division Multiple Access (WCDMA) system is outlined. This method, which is called TDOA + RTT, enables calculation of the geographical position of a mobile station (MS) without knowledge of relative time differences (RTDs) between base stations (BSs). The TDOA+RTT method is based on the measurement of round trip times (RTTs) between the MS and the serving...
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Impact of SDN Controller’s Performance on Quality of Service
PublikacjaSoftware Defined Networking is a paradigm in network architecture; that is quickly becoming commonplace in modern telecommunication systems. It facilitates network customization for the requirements of different applications and simplifies the implementation of new services. Since its proposal, a significant evolution in its functionality has occurred. However, this development brought along problems of efficiency and performance,...
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Technological solutions to landfill management: Towards recovery of biomethane and carbon neutrality
PublikacjaInadequate landfill management poses risks to the environment and human health, necessitating action. Poorly designed and operated landfills release harmful gases, contaminate water, and deplete resources. Aligning landfill management with the Sustainable Development Goals (SDGs) reveals its crucial role in achieving various targets. Urgent transformation of landfill practices is necessary to address challenges like climate change,...
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Universal and contextualized public services: Digital public service innovation framework
PublikacjaIn view of the rising social and economic inequalities, public service delivery should be both universal, i.e. independent of the recipients' social or economic status, and contextualized, i.e. able to compensate for different local needs and conditions. Reconciling both properties requires various forms of innovations, chief among them innovations in digital public services. Building upon the four-stage model underpinning the...
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Waste management in the mining industry of metals ores, coal, oil and natural gas - A review
PublikacjaWaste generated due to mining activity poses a serious issue due to the large amounts generated, even up to 65 billion tons per year, and is often associated with the risk posed by its storage and environmental management. This work aims to review waste management in the mining industry of metals ores, coal, oil and natural gas. It includes an analysis and discussion on the possibilities for reuse of certain types of wastes generated...
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Agile Media Management Approach – an analysis
PublikacjaThis article studies media management and demonstrates a fresh perspective on the new approach based on agile methodologies of project management. The analysis sequentially presents a literature overview of media and its management, the characteristics of media projects, agile project management, an analysis of agile approaches and media management along with the proposal of a...
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
PublikacjaThe purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...
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TQM tools in crisis management
PublikacjaThe current article is concerned with basic aspects connected with improvement of crisis management activities employed by economic operators. The work presents the crisis management model with its fundamental phases and identifies TQM tools that might be applied in all of these phases. The analysis included in the work has been supported with research conducted on companies located in northern Poland
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How to provide fair service for V2I communications in VANETs?
PublikacjaIn this paper, we focus on fairness issues of Vehicle-to-Infrastructure (V2I) communications. In particular, we show that under a common technique of selection of RSUs by OBUs based on the received signal strength, a vast variability of a number of OBUs connected to RSUs can be observed leading to inefficient/unfair service provided by RSUs. To overcome this problem, we propose an algorithm for RSU selection called RSEL to obtain...
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Criteria for evaluation and selection of the best offer for the Contract Engineer service
PublikacjaThe purpose of the legal regulations regarding public procurement in EU countries is to ensure effective funds' spending. When assessing and selecting the best offer, the contracting entities have at their disposal many different criteria, including non-price criteria. Their proper selection and application is necessary to ensure the high quality of the ordered product, delivery or service. Making an order for intellectual services,...
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Crucial factors for improving the ISO 14001 environmental management system
PublikacjaThe practice of using environmental management systems (EMS) ISO 14001 at the organisational level indicates that the efficacy of such solutions depends on many factors, both endogenous and exogenous in nature. This article aims to identify the fac- tors that determine the opportunities for the improvement of EMS in organisations, the analysis of the relationship between the factors and the classification of the factors due to...
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Knowledge Risk Management in Organizations
PublikacjaPurpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are increasingly related to knowledge which, in turn, underlines the need for an updated...
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Impact of overloaded vehicles on load equivalency factors and service period of flexible pavements
PublikacjaOverloaded vehicles occur less frequently in comparison to properly loaded vehicles but due to their greater potential to cause damage they significantly contribute to the distress of pavement structure. As the studies show, the phenomena of vehicles overloading intensifies when the control of traffic is poor and the average percentage of overloaded vehicles on analyzed roads varies from 6% to 23%. The main goal of the ar-ticle...
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Diagnostics in ballast water management
Publikacja. Diagnostics in ballast water management is the main remedy to protect against the threat of spreading invasive species that can be carried in ships' ballast tanks. This phenomenon is getting better known and understood. New and more effective methods of preventing threats related to this are being developed. Procedures are created to ensure environmental safety in the face of ever-increasing transport by sea. The article characterizes...
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Grade of service determination methodology in IP networks with SIP protocol
PublikacjaAlthough Grade of Service is very important in VoIP providers evaluation, We wasn't able to find any paper regarding the topic of measuring GoS variables for IP networks utilizing SIP, which are defined like for PSTN/ISDN/GSM networks (post-selection delay, answering delay, release delay, or probability of end-to-end blocking). Due to the lack of research in this field, it was necessary to start from defining measures and cover...
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Assessment of fitness for service of Cr-Mo steel tubes in catalytic reforming charge heaters
PublikacjaIn this paper characteristic features of metal dusting corrosion in high temperature gas mixtures of high carbon activity in catalytic reforming units, including Continuous Catalyst Regeneration (CCR) platformer are presented. Examples of 2.25Cr-1Mo and 9Cr-1Mo steel tubes at advanced stages of metal dusting process after long-term service in charge heaters are used to prove that destructive examinations are necessary to provide...
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Age management in the Baltic Sea Region
PublikacjaThis chapter takes a broader view on the issues connected with age management. In its first part, some demographic processes in the European Union countries are described. Those processes contribute to the ageing of the society and an increasing need for age management at various levels. Furthermore, situation in selected Baltic Sea Region countries is presented. In the next section, age management from organizational perspective...
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INTEGRATION OF THE MOBILE PLATFORMS BASED ON SOCIAL NETWORK SERVICE DIRECTED AT USERS LOCALIZATION
PublikacjaThis paper presents an architecture overview and some aspects of implementation of the social network service directed at users localization. It shows how web services can be used as a tool for integrating different mobile platforms with a web application. The main focus is set on communication between system elements and related problems.
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Knowledge management in SMEs - theoretical considerations.
PublikacjaThe purpose of this chapter is to present an analysis of knowledge management concept with regard to small and medium-sized enterprises. It is aimed to propose an overview for SMEs to apply this above-mentioned concept. This overview can be used by managers and owners of SMEs to introduce knowledge management into their organizational structures.
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublikacjaThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublikacjaSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Road Infrastructure Safety Management in Poland
PublikacjaThe objective of road safety infrastructure management is to ensure that when roads are planned, designed, built and used road risks can be identified, assessed and mitigated. Road transport safety is significantly less developed than that of rail, water and air transport. The average individual risk of being a fatality in relation to the distance covered is thirty times higher in road transport that in the other modes. This is...
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Efficiency of service recovery in scale-free optical networks under multiple node failures
PublikacjaIn this paper we examine the properties of scale-free networks in case of simultaneous failures of two networknodes. Survivability assumptions are as follows: end-to-end path protection with two node-disjoint backup pathsfor each working path. We investigate three models of scale-free networks generation: IG, PFP and BA.Simulations were to measure the lengths of active and backup paths and the values of service recovery time.We...
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Ontology as a Tool for the IT Management Standards Support
PublikacjaIn this paper the authors discuss the initial idea of using ontologies to model requirements of the standards that support IT management processes. The Open Group Architecture Framework (TOGAF) is set as an example. A need for transition from the generic model do the organization-specific one is indicated. The described example serves as a ground for considering the usefulness of such modeling approach in the wider spectrum of...
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The Analysis of Container Vessel Service Efficiency in the Aspect of Berth and Handling Equipment Usage in Polish Ports
PublikacjaThe paper analyses the efficiency of container vessel service in Polish container terminals taking under considerations different berth layouts and handling equipment.