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Year 2024
Year 2023
  • A framework of open government data (OGD) e-service quality dimensions with future research agenda
    Publication
    • C. H. Alexopoulos
    • S. Saxena
    • N. Rizun
    • S. Deo

    - Records Management Journal - Year 2023

    Purpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions...

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