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Search results for: SERVICE QUALITY
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ON EGNOS MONITORING IN LOCAL CONDITIONS
PublicationAny SBAS system should deliver to the user corrections to pseudoranges as well as information about the system integrity. In theory, as soon as the system is permanently monitored by RIMS stations, it is impossible to deliver the fault information to the user. However many observations shows that accuracy of EGNOS service in the same time are different in different places, which shows the influence of local conditions on them....
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Strategie wzrostowe dla Neptun Ship Service Ltd.
PublicationW ekspertyzie przeprowadzono ewaluację strategii wzrostowych dla firmy Neptun Ship Service Ltd.
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Practice implementation of operational level agreement
PublicationThe paper concerns practical implementation of the Operational Level Agreement (OLA) compared to the Service Level Agreement (SLA).
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Uwarunkowania rozwoju polskich firm shipchandlerskich. Analiza krytycznych czynników wzrostu w odniesieniu do Neptun Ship Service Ltd.
PublicationW ekspertyzie dokonano analizy krytycznych czynników wzrostu dla firmy Neptun Ship Service Ltd.
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Failure analysis of the exhaust valve face in diesel marine engine
PublicationThe exhaust valve from marine diesel engine which was damaged after 2000 hours of service was investigated. In order to prolong the service time the valve face was cladded with cobalt base alloy using laser technique. After failure microstructural and chemical analyses reviled that cladding process was conducted improperly. The chemical composition of the clad layer was far from the designed one and what more completely inhomogeneous....
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SSE PLATFORM APPLICATION TO EXTEND OPERATIONABILITY OF WEB-GIS BASED MARINE SERVICES OF AN HRPT-METOP SATELLITE GROUND STATION
PublicationEarth Observation (EO) products are widely used by geospatial society. Over the last years a number of new applications of satellite imagery were proposed. This led to an increased interest in EO products, not only from researchers but also from companies and individuals. The authors constitute the essential part of the team that created the marine, web-GIS system - SafeCity GIS - for dissemination of data obtained from a 1.5 metre...
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METHOD TO EXTEND OPERATIONABILITY OF WEB-GIS BASED MARINE SERVICES USING SSE PLATFORM
PublicationEarth Observation (EO) products are widely used by geospatial society. Over the last years a number of new applications of satellite imagery were proposed. This led to an increased interest in EO products, not only from researchers but also from companies and individuals. The authors constitute the essential part of the team that created the marine, web-GIS system - SafeCity GIS - for dissemination of data obtained from a 1.5...
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Ontology Oriented Approach to Service Selection and Invocation in Complex Context Analysis
PublicationContext-aware applications running in the intelligent space are taken into account and their execution in the service oriented environment is considered. It has been presented where and how SOA services can be utilized during their execution: to analyze current context of the application and to support execution of strictly determined actions suitable for that context. The proposed mechanism of context-aware service selection and...
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Aspect-Oriented Management of Service Requests for Assurance of High Performance and Dependability
PublicationA new approach to service requests management in case of insufficient hardware resources is proposed. It is based on wide aspects of requests analysis and it assures reliable and fast access to priority services. Requests are analyzed for, among others, time of occurrence, category of user who made the request, type of service, current system load and hardware utilization. Deterministic but dynamic rules help to manage system load...
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The Analysis of Container Vessel Service Efficiency in the Aspect of Berth and Handling Equipment Usage in Polish Ports
PublicationThe paper analyses the efficiency of container vessel service in Polish container terminals taking under considerations different berth layouts and handling equipment.
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Assessment of fitness for service of Cr-Mo steel tubes in catalytic reforming charge heaters
PublicationIn this paper characteristic features of metal dusting corrosion in high temperature gas mixtures of high carbon activity in catalytic reforming units, including Continuous Catalyst Regeneration (CCR) platformer are presented. Examples of 2.25Cr-1Mo and 9Cr-1Mo steel tubes at advanced stages of metal dusting process after long-term service in charge heaters are used to prove that destructive examinations are necessary to provide...
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Schematiclab.com – A web tool for the design and analysis of electrical circuits
PublicationAlong with a general progress in the modern computational tools, dynamic development of Internet applications using the cloud methodology and solutions is now observed. Clearly, also the applications installed locally, and being commonly used previously, are gradually gaining their counterparts in computational network clouds. The clouds have also brought new service sales opportunities. Namely, the service sales model based on...
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Elements of six sigma methodoloygy in polish smes. the pomeranian region context
PublicationIn this article, it has been suggested that the effectiveness of the design and implementation of the process approach in the SMEs sector affects the effectiveness and efficiency of the application of elements of the Six Sigma ™ concept. The selected results of the research have been presented to answer the question to what extent small and medium-sized manufacturing, service and production - service companies in Pomeranian region...
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Pozytywne doświadczenia zakupowe w kreowaniu lojalności nabywczej
PublicationDoświadczenie zakupowe to rodzaj mentalnej podróży, pozostawiającej niematerialne wrażenia, w postaci wiedzy i śladu emocjonalnego [69], będące kluczowym elementem w zrozumieniu zachowań konsumentów, jak również istotnych zmian zachodzących we współczesnym marketingu [10]. Cel: Celem głównym badań było ukazanie wpływu pozytywnych doświadczeń zakupowych na kształtowanie satysfakcji i lojalności nabywczej oraz sposobów budowania...
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Volunteering in the front line of the Ukrainian refugee crisis. A brief report from Poland
PublicationThis study aims to analyse the experiences and motivations of volunteers who supported Ukrainian refugees who fled to Poland. Our study was conducted among 196 volunteers in Poznan, Poland who answered questions regarding their experiences with voluntary service during the current refugee crisis and the reasons they became involved in volunteer efforts.We found that although the Polish state had no prior experience in welcoming...
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INTER-LAYER SHARING OF BACKUP PATH CAPACITIES PROVIDING FAST SERVICE RECOVERY IN IP-MPLS/WDM NETWORKS
PublicationIn this paper, we investigate the issue of providing the transmission continuity in IP-MPLS/WDM networks in the presence of failures of nodes/links. Special focus is put on assuring fast restoration of flows affected after a failure in a scenario assuming sharing the backup path capacities in order to decrease the overall bandwidth consumption. In particular, we propose a new approach to inter-layer sharing of link capacity reserved...
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Trends shaping innovations in the aerosol market
PublicationNew hygiene regimes and sustainability commitments are helping to shape the aerosol market. Norbert Piotrowski of Aerosol Service Poland explains the thinking behind the company’s latest hygiene innovations.
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The concept of aida applied to online interactive advertisement: an youtube case study
PublicationThis paper presents an approach of application of the AIDA framework to interactive advertisements presented on social media channels. The first section introduces the definitions of social media and its categorization. It is given an overview of the online video service YouTube.com. The second section describes social media marketing. The third section presents a theoretical introduction of traditional and interactive advertisement....
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Zapewnianie wiarygodnosci przetwarzania przy integracji komponentów usług
PublicationPrzedstawiono problematykę Service Oriented Architecture(SOA) oraz nowoczesne metodologie integracji gotowych komponentów programistycznych.Omówiono Service Component Architecture (SCA), Cloud computing, oraz modelowanie procesów biznesowych jako metodologie zbliżone koncepcyjne do SOA. Opisano główne atrybuty wiarygodności i zestawionokonkretne techniki poprawy wiarygodno±ci. Modelowanie procesów biznesowychzaprezentowano na przykładzie...
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EGNOS-based GNSS receiver for precise positioning in restricted areas
PublicationPositioning accuracy is very important in many areas, whereas the typical GPS receiver accuracy is often not sufficient. The European Geostationary Navigation Overlay Service (EGNOS), Europe’s first venture into satellite navigation, improves the open public service offered by the Global Positioning System (GPS). As a satellite navigation augmentation system, EGNOS improves the accuracy of GPS by providing a positioning accuracy...
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APIS – Agent Platform for Integration of Services
PublicationThe paper presents an approach to creating the platform for development and evaluation of complex tasks execution algorithms. Proposed solution is based on an agent paradigm where independent peers can cooperate and negotiate in order to execute specified tasks which are defined only by the final output description. Tasks are realized by the means of services exposed by different peers. In case when there is no single service fulfilling...
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Analysis of the cyclic load-unload-reload tests of VALMEX aged fabric
PublicationThe paper presents mechanical response of the VALMEX fabric during the cyclic loading-unloading and re-loading experiments. Two types of the aged material used for nearly 20 years as the roofing of the Forest Opera in Sopot (Poland) have been tested. The results have been separately obtained for the warp and fill di-rections. The comparative analysis has revealed that the material aged in service is more durable in the fill di-rection,...
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Practical Use of Generic IT Organization Evolution Model
PublicationIn the paper we analyze, basing on the practical experiences, how the Generic IT Organization Model could be used to describe evolution of real-world IT support organization in relation to IT Service Management area.
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Commonly Accessible Web Service Platform - Wiki-WS
PublicationWeb Service technology on the basis had to supply complete and reliable system components. Nowadays this technology is commonly used by companies providing results of their work to end users and hiding implementation details. This paper presents a SOA-enabled platform - Wiki-WS - that empowers users to deploy, modify, discover and invoke web services. Moreover it discusses concepts and functionalities of this open source management...
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Digital Public Service Innovation: Framework Proposal
PublicationThis paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart....
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Justifying the prolongation of the service life of the bearing structure of a tank car when using Y25 bogies
PublicationThis paper substantiates the use of Y25 bogies under tank cars in order to prolong their service life. The reported study has been carried out for a tank car with rated parameters, as well as the actual ones, registered during full-scale research. Mathematical modeling was performed to determine the basic indicators of the tank car dynamics. The differential equations of motion were solved by a Runge-Kutta method using the Mathcad...
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Interoperability Description of Web Services Based Application Servers
PublicationWeb services standards were designed to enable interoperability of heterogeneous application servers in the Service Oriented Architecture. Although the standards proved to be highly successful, there are still difficulties in effective services integration. The paper presents a methodology that enables description of application servers interoperability in order to improve the service integration process. The methodology proposes...
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The Innovative Faculty for Innovative Technologies
PublicationA leaflet describing Faculty of Electronics, Telecommunications and Informatics, Gdańsk University of Technology. Multimedia Systems Department described laboratories and prototypes of: Auditory-visual attention stimulator, Automatic video event detection, Object re-identification application for multi-camera surveillance systems, Object Tracking and Automatic Master-Slave PTZ Camera Positioning System, Passive Acoustic Radar,...
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Tribological model of porous bearings with particular attention given to the lubricant lubricity
PublicationThe friction and wear problems, accompanying all the tribological systems, lead to reduced service life. In order to prevent such situation, it is necessary to maintain fluid friction, which improves durability of all friction nodes in a tribological system. In the paper, the tribological system consists of porous bearings and the model deals with their weakest spots - the oil outflow points in the porous wall. A kinetic model...
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BeesyBees: A mobile agent-based middleware for a reliable and secure execution of service-based workflow applications in BeesyCluster
PublicationIntegrating distributed services into workflows comes with its own set of challenges, including security, coordination, fault tolerance and optimisation of execution time. This paper presents an architecture and implementation - nicknamed BeesyBees - that allows distributed execution of workflow applications in BeesyCluster using agents. BeesyCluster is a middleware that allows users to access distributed resources as well as publish...
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Efficiency of service recovery in scale-free optical networks under multiple node failures
PublicationIn this paper we examine the properties of scale-free networks in case of simultaneous failures of two networknodes. Survivability assumptions are as follows: end-to-end path protection with two node-disjoint backup pathsfor each working path. We investigate three models of scale-free networks generation: IG, PFP and BA.Simulations were to measure the lengths of active and backup paths and the values of service recovery time.We...
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Model of Rules for IT Organization Evolution
PublicationThe aim of this paper is to introduce the Model of Rules for IT Organization Evolution which shall be in compliance with the Generic IT Organization Evolution Model. Due to its general nature, a set of practical adjustments is proposed in order to adapt the Generic Model to the IT Service Management domain. Further, two sets of rules describing the evolution of the IT Service Management area are defined based on two types of rules...
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Further Developments of the Online Sound Restoration System for Digital Library Applications
PublicationNew signal processing algorithms were introduced to the online service for audio restoration available at the web address: www.youarchive.net. Missing or distorted audio samples are estimated using a specific implementation of the Jannsen interpolation method. The algorithm is based on the autoregressive model (AR) combined with the iterative complementation of signal samples. Since the interpolation algorithm is computationally...
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Impact of overloaded vehicles on load equivalency factors and service period of flexible pavements
PublicationOverloaded vehicles occur less frequently in comparison to properly loaded vehicles but due to their greater potential to cause damage they significantly contribute to the distress of pavement structure. As the studies show, the phenomena of vehicles overloading intensifies when the control of traffic is poor and the average percentage of overloaded vehicles on analyzed roads varies from 6% to 23%. The main goal of the ar-ticle...
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Category-Based Workload Modeling for Hardware Load Prediction in Heterogeneous IaaS Cloud
PublicationThe paper presents a method of hardware load prediction using workload models based on application categories and high-level characteristics. Application of the method to the problem of optimization of virtual machine scheduling in a heterogeneous Infrastructure as a Service (IaaS) computing cloud is described.
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A multi-agent method for periodicity detection in distributed events
PublicationMulti-agent systems working in constantly changing environments may be challenged by instantaneous unavailability of their autonomous agents caused e.g. by limited computing resources. A new method of self-organization of distributed service components is proposed, suitable for multi-agent systems. This method relies on particular agents carrying out separate analyzes of their individual processing loads or other specific events....
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Universal and contextualized public services: Digital public service innovation framework
PublicationIn view of the rising social and economic inequalities, public service delivery should be both universal, i.e. independent of the recipients' social or economic status, and contextualized, i.e. able to compensate for different local needs and conditions. Reconciling both properties requires various forms of innovations, chief among them innovations in digital public services. Building upon the four-stage model underpinning the...
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BeesyCluster as Front-End for High Performance Computing Services
PublicationThe paper presents the BeesyCluster system as a middleware allowing invocation of services on high performance computing resources within the NIWA Centre of Competence project. Access is possible through both WWW and SOAP Web Service interfaces. The former allows non-experienced users to invoke both simple and complex services exposed through easyto-use servlets. The latter is meant for integration of external applications with...
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Technologies for deodorization of malodorous gases
PublicationThere is an increasing number of citizens’complaints about odor nuisance due to production or service activity. High socialawareness imposes pressure on entrepreneurs and service providers forcing them to undertake effective steps aimed at minimi-zation of the effects of their activity, also with respect to emission of malodorous substances. The article presents informationabout various technologies used for gas deodorization....
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Experimental Testbed of ASON/GMPLS architecture
PublicationThe paper presents the ASON/GMPLS architecture realized in the Department of Teleinformation Networks at Gdansk University of Technology based on the FSP 3000R7 ADVA Optical Networking platform. The FSP 3000R7 is a high-performance WDM networking system with GMPLS control plane for bidirectional transmission of optical signals. The system uses a modular structure which enables a flexible upgrade of capacity and functionality. The...
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Selected issues on inovativeness of enterprises in Poland
PublicationThe article presents the issue of innovative activities in company processes. The forms of innovative activity important from the point of view of industrial, trade and service enterprises were described. The influence of different types of implemented innovations on the possible benefits obtained by enterprises was also described.
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Development of a simulation model of the activities of a transport and forwarding enterprise in the organization of international road cargo transportation
PublicationThe object of this study is the process of planning the work of a transport and forwarding company when serving different categories of customers who need organizational support for the delivery of goods by road transport in international traffic. The solved problem is due to the need to devise recommendations for organizing the work of forwarders when interacting with customers of transport and forwarding services that export...
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Reduction of exceeding the guaranteed service time for external trucks at the DCT Gdańsk container terminal using a six sigma framework
PublicationPurpose The purpose of this research was to investigate ways to reduce the average amount of exceeded guaranteed service time for external trucks at Deepwater Container Terminal Gdańsk Sp z o.o. (DCT Gdańsk) via dosing the gate activities, in particular IN-Gate entry process of trucks carrying import/export/transit containers. Design/methodology/approach A Six Sigma methodology with the DMAIC methods along with the SIPOC chart,...
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Knowledge management approaches among KIBS companies and their determinants – case study analysis
PublicationThis paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated...
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The innovations services in Scania company
PublicationThis chapter shows us the service innovations in Scania company. Current research were based on actual situation on market and were supported by tools which help to generate innovative ideas. The new product will not only benefit the company and its clients, but also improve the situation on the market.
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The effect of long-term service at elevated temperatures on structure and mechanical properties of Cr-Mo-V steel
PublicationPurpose: of this paper is to reveal the microstructural changes in 13HMF steel exposed to long-term service at elevated temperatures. The degradation of bainite structure was determined and carbides morphology has been examined. The influence of carbides evolution was discussed in dependence of creep rupture strength and mechanical properties of the steel.
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Extensions of ETSI performance measurements methodology for statistical results analysis =Rozszerzenia metodologii pomiarów wydajności zaproponowanej przez ETSI przy statystycznej analizy wyników
PublicationNext Generation Network (NGN) architecture was proposed by International Telecommunication Union Telecommunication Standardization Sector (ITU-T) to deliver telecommunication services satisfying the needs of modern society for an access to information. The core of NGN service stratum are IP Multimedia Subsystem (IMS) elements acting as service controls units. To assess performance of IMS components, European Telecommunications...
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A new concept of contemporary marketing
PublicationPurpose: This conceptual paper aims to propose a new concept of marketing that responds well to the needs of a changing world, taking into account the continuous development of the service economy and the revolution in the development of the Internet and related tools. Methodology/Approach: The proposed concept is based on well-researched theories: service marketing, experience marketing, relationship marketing and digital marketing...
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Performance of Noise Map Service Working in Cloud Computing Environment
PublicationIn the paper a noise map service designated for the user interested in environmental noise subject is presented. It is based on cloud computing. Noise prediction algorithm and source model, developed for creating acoustic maps, are working in cloud computing environment. In the study issues related to noise modeling of sound propagation in urban spaces are discussed with a special focus on road noise. Examples of results obtained...
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Opóźnienie efektywne i jego zastosowanie do sterowania ruchem w sieciach pakietowych
PublicationW rozprawie doktorskiej przeanalizowano problem zapewnienia gwarancji jakości usług (Quality of Service, QoS) w sieciach pakietowych, ze szczególnym uwzględnieniem usług o ściśle określonych wymaganiach opisujących opóźnienie pakietów i jego zmienność w sieciach z agregacją strumieni, takich jak np. sieć IP QoS z Differentiated Services (DiffServ) realizująca schemat obsługi Expedited Forwarding Per Hop Behavior (EF PHB) lub sieć...