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Search results for: SERVICE REQUESTS MANAGEMENT
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Aspect-Oriented Management of Service Requests for Assurance of High Performance and Dependability
PublicationA new approach to service requests management in case of insufficient hardware resources is proposed. It is based on wide aspects of requests analysis and it assures reliable and fast access to priority services. Requests are analyzed for, among others, time of occurrence, category of user who made the request, type of service, current system load and hardware utilization. Deterministic but dynamic rules help to manage system load...
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Service and service decomposition model - theoretical foundation of it service management
PublicationThe publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about...
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Simulation of the IT Service and Project Management Environment
PublicationThe authors of this paper present a simulation of the socio-technical system in which teams of students – regarded as low-maturity organizations – were given a task to utilize the (relatively) mature technologies that support IT project and service management. The experiment consisted of the following phases: teams formation, introduction to technologies used during the simulation, performing a set of reactive and proactive service...
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SERVICE ORIENTED SCENARIOS FOR SUPPORT ENTERPRISE PROJECT MANAGEMENT
PublicationIn the paper, a service oriented architecture is used to describe various scenarios of human-oriented enterprises. They can be modeled by BPMN to show basic information flow. We consider business scenarios to present another modeling solution called service orchestration or service mashup. That approach gives an opportunity for the right management through taking the best possible choice of services, or composition of services....
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Project- and service oriented thinking in engineering management education
Publication.
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WIKI-WS as a C2 NIWA Web Service Management Platform
PublicationThe Wiki-WS platform was implemented within the C2 NIWA project for production purposes. Wiki-WS stands for developing, managing and maintaining web services. The production deployment needed implementation of several functional improvements and establishing a strong security 7 safety policy. The WikiWS platform has to be used as an educational environmement for developing web sevices and production environment for execution of...
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Success Factors in Sustainable Management of IT Service Projects: Exploratory Factor Analysis
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E-Learning Service Management System For Migration Towards Future Internet Architectures
PublicationAs access to knowledge and continuous learning are among the most valuable assets in modern, technological society, it is hardly surprising that e-learning solutions can be counted amongst the most important groups of services being deployed in modern network systems. Based on analysis of their current state-of-the-art, we decided to concentrate our research and development work on designing and implementing a management system...
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The Maturity Level of Quality Management and Medical Service Improvement by Wielkopolska District Hospitals
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Mobility Oriented Development (MOD): Public-Private Partnership in Urban Parking & Traffic Management with the Use of Autonomous Automobiles, Car-Sharing, Ridesharing Modes of Transport & Mobility as a Service (MaaS)
PublicationThe focus of the following research are relations between mobility technologies and metropolitan (urban and suburban) spatial structures. In this paper the author discusses various urban modes of transport (automobile, mass transit) in the context of emerging technical (autonomous vehicles, self-driving cars and driverless shuttles) and organizational (carpooling, ridesharing, car-sharing, on-demand mobility) solutions for " mobility...
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Service-based Resilience via Shared Protection in Mission-critical Embedded Networks
PublicationMission-critical networks, which for example can be found in autonomous cars and avionics, are complex systems with a multitude of interconnected embedded nodes and various service demands. Their resilience against failures and attacks is a crucial property and has to be already considered in their design phase. In this paper, we introduce a novel approach for optimal joint service allocation and routing, leveraging virtualized...
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Network Protection Against Node Attacks Based on Probabilistic Availability Measures
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Promotion and its tools in territorial marketing
PublicationCelem artykułu jest przedstawienie instrumentów promocji, które jednostki samorządu terytorialnego mogą wykorzystywać w kształtowaniu i przy realizacji strategii marketingowej. W artykule przeanalizowano zestaw pięciu podstawowych narzędzi promocji, do których zalicza się reklamę, public relations i publicity, promocję sprzedaży oraz sprzedaż osobistą. Wymienioną grupe rozszerzono o marketing bezpośredni, który przedstawiono z...
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Simulator for Performance Evaluation of ASON/GMPLS Network
PublicationThe hierarchical control plane network architecture of Automatically Switched Optical Network with utilization of Generalized Multi-Protocol Label Switching protocols is compliant to next generation networks requirements and can supply connections with required quality of service, even with incomplete domain information. Considering connection control, connection management and network management, the controllers of this architecture...
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Jakość usług w optycznej sieci wielodomenowej z hierarchiczną strukturą płaszczyzn sterowania
PublicationW rozprawie przedstawiono przegląd architektur sieci z gwarancją jakości klas usług oraz stan prac w zakresie realizacji optycznych sieci ASON, GMPLS oraz ASON/GMPLS. Opisano wymagania i zaawansowanie prac w realizacji sieci ASON/GMPLS z hierarchiczną strukturą płaszczyzn sterowania oraz problemy związane z zagadnieniem jakości klas usług w tej sieci. Zaprezentowano założenia, koncepcję oraz realizację modelu symulacyjnego optycznej...
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Simulation model for evaluation of packet sequence changed order of stream in DiffServ network
PublicationCurrent packet networks use a large variety of mechanisms which should support QoS (Quality of Service). One of those mechanisms is routing (calculating connection paths for incoming service requests). The most effective mechanism in QoS context is dynamic routing, which is based on the current network state described by the offered traffic matrix and link states. After switching between calculated available paths, connection...
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Big Data and the Internet of Things in Edge Computing for Smart City
PublicationRequests expressing collective human expectations and outcomes from city service tasks can be partially satisfied by processing Big Data provided to a city cloud via the Internet of Things. To improve the efficiency of the city clouds an edge computing has been introduced regarding Big Data mining. This intelligent and efficient distributed system can be developed for citizens that are supposed to be informed and educated by the...
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Guaranteeing Threshold Attendance of W/WSAN nodes in a reverted security paradigm
PublicationWe consider a Wireline/Wireless Sensor and Actor Network composed of sensor/actor nodes and a data sink/command center (DSCC). Each node controls a generic device that can be in- or out-of-service, corresponding to the ENABLED or DISABLED node state. The node senses the device's intention to change state, and notifies and/or requests the DSCC for authorization to act upon the device. Motivated by requirements for critical infrastructures...
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Traffic Model of IMS/NGN Architecture with Transport Stratum Based on MPLS Technology
PublicationGrowing expectations for a fast access to information create strong demands for a universal telecommunication network architecture, which provides various services with strictly determined quality. Currently it is assumed that these requirements will be satisfied by Next Generation Network (NGN), which consists of two stratums and includes IP Multimedia Subsystem (IMS) elements. To guarantee Quality of Service (QoS) all NGN stratums...
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Reinforced Secure Gossiping Against DoS Attacks in Post-Disaster Scenarios
PublicationDuring and after a disaster, the perceived quality of communication networks often becomes remarkably degraded with an increased ratio of packet losses due to physical damages of the networking equipment, disturbance to the radio frequency signals, continuous reconfiguration of the routing tables, or sudden spikes of the network traffic, e.g., caused by the increased user activity in a post-disaster period. Several techniques have...
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Techniczne aspekty implementacji nowoczesnej platformy e-learningowej
PublicationZaprezentowano aspekty techniczne implementacji nowoczesnej platformy nauczania zdalnego. Omówiono obszary funkcjonalne takie jak: system zarządzania nauczaniem, serwis informacyjny, dodatkowe oprogramowanie dydaktyczne oraz kolekcja zasobów multimedialnych. Przybliżono zagadnienia związane z bezpieczeństwem takiej platformy. Na końcu przedstawiono parametry techniczne wdrożonej na Politechnice Gdańskiej platformy eNauczanie.
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Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives
PublicationWhile previous research on Open Government Data (OGD) has primarily focused on reuse and adoption, this study aims to explore the implications of the Public Service Logic (PSL) and Public Service Motivation (PSM) dimensions in the context of OGD initiatives. This study is contextualized in Tanzania wherein the OGD initiatives are at an evolving stage. For the present study, the perspectives of the 15 public officials involved in...
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Interoperability Constraints in Service Selection Algorithms
PublicationIn Service Oriented Architecture, composite applications are developed by integration of existing, atomic services that may be available in alternative versions realizing the same functionality but having different Quality of Service (QoS) attributes. The development process requires effective service selection algorithms that balance profits and constraints of QoS attributes. Additionally, services operate in a heterogeneous environment,...
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Analiza sentymentu jako narzędzie monitorowania wyników finansowych przedsiębiorstwa
PublicationMedia społecznościowe tworzą globalną platformę do dzielenia się interesującymi pomysłami lub nowościami, komentarzami i recenzjami. Stanowią bogate źródło danych do eksploracji opinii w celu pozyskania wcześniej nieznanej i użytecznej wiedzy biznesowej, która umożliwi nie tylko zwinne zarządzanie na rzecz skutecznej obsługi klienta, ale również powinna mieć odzwierciedlenie w finansowych wynikach przedsiębiorstwa. Za główny cel...
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Commonly Accessible Web Service Platform - Wiki-WS
PublicationWeb Service technology on the basis had to supply complete and reliable system components. Nowadays this technology is commonly used by companies providing results of their work to end users and hiding implementation details. This paper presents a SOA-enabled platform - Wiki-WS - that empowers users to deploy, modify, discover and invoke web services. Moreover it discusses concepts and functionalities of this open source management...
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A framework of open government data (OGD) e-service quality dimensions with future research agenda
PublicationPurpose This research paper aims to present a framework of open government data (OGD) relating to e-service quality dimensions. In addition, it provides a research agenda for the e-service delivery of OGD. Design/methodology/approach A literature review pertaining to e-service quality with special reference to e-government was delivered to deduce the key dimensions of e-service quality for OGD. Findings Five e-service quality dimensions...
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Extending Service Selection Algorithms with Interoperability Analysis
PublicationApplication development by integration of existing, atomic services reduces development cost and time by extensive reuse of service components. In Service Oriented Architecture, there exist alternative versions of services supplying the same functionality but differing in Quality of Service (QoS) attributes, which enables developers to select services with optimal QoS. Existing algorithms of service selection focus on the formal...
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Integrated information and prediction Web Service WaterPUCK General concept
PublicationIn this paper, general concept of a new method as ‘Integrated information and prediction Web Service WaterPUCK’ for investigation influence of agricultural holdings and land-use structures on coastal waters of the southern Baltic Sea is presented. WaterPUCK Service is focused on determination of the current and future environmental status of the surface water and groundwater located in the Puck District (Poland) and its impact...
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Service-based Resilience for Embedded IoT Networks
PublicationEmbedded IoT networks are the backbone of safety-critical systems like smart factories, autonomous vehicles, and airplanes. Therefore, resilience against failures and attacks should be a prior concern already in their design stage. In this study, we introduce a service-based network model as an MILP optimization problem for the efficient deployment of a service overlay to the embedded network by meeting QoS and resilience requirements....
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Knowledge management implementation in small and micro KIBS : A categorization
Publicationhe main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro...
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Distributed infrastructure of self-organizing service servers
PublicationThis paper presents an idea of creating distributed system consisting of autonomous self-organizing service providers. It shows a real implemented system allowing for dynamic service search without interaction with client based on the inter-servers communication. Moreover presented system can be easily enriched with new elements without the need for restarting already existing servers.
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Minimising the Churn Out of the Service by Using a Fairness Mechanism
PublicationThe paper proposes an algorithm of bandwidth distribution, ensuring fairness to end-users in computer networks. The proposed algorithm divides users into satisfied and unsatisfied users. It provides fairness in terms of quality of experience (QoE) for satisfied users and quality of service (QoS) for unsatisfied users. In this paper, we present detailed comparisons relevant to service providers to show the advantages of the proposed...
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Positive management of the university
PublicationPurpose: To demonstrate that contemporary universities may be improved by synthesis of strategic antinomies, i.e. seeking the possibility of combining opposite approaches to solving problems concerning university organization and management. Findings: That approach discounts the importance of building positive relationships between members of staff and undertaking activities intended to create a situation where the...
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New Tool for Examining QoS in the VToIP Service
PublicationThis paper is dedicated to the subject of measuring QoS in the Video Telephony over IP (VToIP) service. QoS measurement models in general and then models designed specifically for measuring QoS in the VToIP service are presented. A new numerical tool for examining the quality of VToIP video streams VToIP is described. The tool’s functionality is then put to the test in a number of analysis scenarios. The results and insights gained...
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The impact of knowledge risk management on sustainability
PublicationPurpose The purpose of this study is to examine the effect of knowledge risk management (KRM) on organizational sustainability and the role of innovativeness and agility in this relationship. Methodology The study presents the results of a quantitative survey performed among 179 professionals from knowledge-intensive organizations dealing with knowledge risks and their management in organizations. Data included in this study are...
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SERVICE-ORIENTED CYBERSPACE FOR IMPROVING CYBERSECURITY
PublicationThe paper presents a cyberspace model where different categories of IT services are offered and used largely. A general cybersecurity policy is considered and the corresponding cybersecurity strategies are shown. The role of such technologies as: Internet of Things, Cloud Computing and Big Data is analyzed in order to improve the cybersecurity of a cyberspace. A new kind of service oriented cyberspace is proposed and its main properties...
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Comparison and Analysis of Service Selection Algorithms
PublicationIn Service Oriented Architecture, applications are developed by integration of existing services in order to reduce development cost and time. The approach, however, requires algorithms that select appropriate services out of available, alternative ones. The selection process may consider both optimalization requirements, such as maximalization of performance, and constraint requirements, such minimal security or maximum development...
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Collective creativity in management science
PublicationPurpose: The purpose of this paper is to establish the current state of knowledge on collective creativity in management science on the basis of a systematic literature review. Methodology: A systematic review was performed based on the three-step SPL procedure proposed by Tranfield et al. (2003). Two databases (Scopus and Web of Science) were searched electronically up until March 2022. Based on the secondary data a literature...
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Digital Public Service Innovation: Framework Proposal
PublicationThis paper proposes the Digital Public Service Innovation Framework that extends the "standard" provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example "innovations" in digital public service delivery -- transparent, participatory, anticipatory, personalized, co-created, context-aware and context-smart....
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Influence of the jitter buffer on the quality of service VoIP.
PublicationVoIP (Voice over IP) is a modern service with enormous potential for yet further growth. It uses the already available and universally implemented IP transport platform. One significant problem, however, is ensuring the Quality of Service, abbreviated QoS. This paper addresses exactly that issue. In an extensive investigation the influence of jitter buffers on QoS is being examined in depth. Two implementations, namely a passive...
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THE IPV4 TO IPV6 MIGRATION OF APPLICATIONS AND SERVICE
PublicationThis article presents the problems related to IPv4 to IPv6 migration of applications supporting network services. It summarizes the needs of executing such migration. It shows the basic problems of automating the migration process, having defined the basic terms, i.e.: a network service, a network application. It shows a sample implementation of the automation of the migration process between IP technologies for selected network...
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Service Recommendation on WIKI-WS Platform
PublicationThe article presents the issues of recaommendation services for users. The commonly used solutions include known classes of recommendation systems and information about their area of use and the most frequently used algorithms. the issue of choosing the services has been described based on the Wiki-WS platform including a model of cooperation with the recommendation system. The conclusion from the analysis of the proposed model...
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KOALA Graph Theory Internet Service
PublicationKOALA has been created with the idea of C++ library templates, implementing a broad set of procedures in the fields of algorithmic graph theory and network problems in discreate optimization. During the C2NIWA project, a library has been greatly ectended, the code refactored and enclosed with the internet service available in the public repository of thr project. Today it contains interconnected educational materials in the form...
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Three-dimensional conceptual model for service-oriented simulation
Publicationn this letter, we propose a novel three-dimensional conceptual model for an emerging service-oriented simulation paradigm. The model can be used as a guideline or an analytic means to find the potential and possible future directions of the current simulation frameworks. In particular, the model inspects the crossover between the disciplines of modeling and simulation, service-orientation, and software/systems engineering. Finally,...
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Strategie wzrostowe dla Neptun Ship Service Ltd.
PublicationW ekspertyzie przeprowadzono ewaluację strategii wzrostowych dla firmy Neptun Ship Service Ltd.
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Design of a Multidomain IMS/NGN Service Stratum
PublicationThe paper continues our research concerning the Next Generation Network (NGN), which is standardized for delivering multimedia services with strict quality and includes elements of the IP Multimedia Subsystem (IMS). A design algorithm for a multidomain IMS/NGN service stratum is proposed, which calculates the necessary CSCF servers CPU message processing times and link bandwidths with respect to the given maximum values of mean...
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Wyzwania bezpieczeństwa nowoczesnych platform nauczania zdalnego
PublicationW artykule zaprezentowano aspekty bezpieczeństwa nowoczesnych platform nauczania zdalnego. Przedstawiono ich charakterystykę i wyzwania technologiczne. Zdefiniowano bezpieczeństwo i istniejące w tym obszarze zagrożenia. Przybliżono metody oceny poziomu bezpieczeństwa. Na bazie wdrożonej na Politechnice Gdańskiej platformy eNauczanie PG omówiono sposoby zapewniania zakładanego poziomu bezpieczeństwa takich systemów.
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Wykorzystanie analizy kosztów w zarządzaniu szpitalem publicznym
PublicationProblemy z finansowaniem opieki zdrowotnej obserwowane są praktycznie na całym świecie. Jako przyczyny wzrostu wydatków uważa się głównie starzenie się populacji, złożoną naturę współczesnych chorób i szerokie wykorzystywanie kosztownych technologii. Systemy opieki zdrowotnej na całym świecie stają przed trudnym wyzwaniem zwiększenia efektywności, co oznacza kontrolowanie kosztów, przy jednoczesnym zapewnieniu wysokiej jakości...
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Communication Networks in the Service of the Environmental Monitoring
PublicationIn the paper selected issues relating to communication networks in the services of the environmental monitoring (EM) have been described. It is divided into three main parts: introduction, wire and wireless networks. At the beginning of the basic definitions were explained. The wire part focuses on a plain old telephone service (POTS), an integrated services digital network (ISDN), a digital subscriber line (DSL) and a fiber-optic...
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Knowledge management in SMEs – selected issues.
PublicationThe success of a small or medium-size enterprise might be dependent on the way in which this company manages its knowledge. With limited access to other resources like land, capital or labor force, the access to knowledge and its effective application might become a source of competitive advantage for an SME. It is confirmed that organizations, which successfully implement the concept of knowledge management might achieve better...