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Search results for: SERVICE REQUESTS MANAGEMENT
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Knowledge management and knowledge security—Building an integrated framework in the light of COVID‐19
PublicationAbstract. This paper presents a framework of knowledge risk management in the face of the COVID-19 crisis, derived from the literature on knowledge management, knowledge security and COVID-19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in various organizational contexts. However, with increasing threats related...
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Determining QoS in the Video Telephony Service in an IP Environment
PublicationIP networks are indispensable nowadays. They are among the most efficient platforms. The constantly growing number of users and new services in these networks - the largest being the Internet - requires a good quality of any application used.Determining the QoS in real-time services is particularly important. This work is dedicated to exactly this aspect of the real-time service Video Telephony over IP (VToIP). First, the ITU-T...
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Technological solutions to landfill management: Towards recovery of biomethane and carbon neutrality
PublicationInadequate landfill management poses risks to the environment and human health, necessitating action. Poorly designed and operated landfills release harmful gases, contaminate water, and deplete resources. Aligning landfill management with the Sustainable Development Goals (SDGs) reveals its crucial role in achieving various targets. Urgent transformation of landfill practices is necessary to address challenges like climate change,...
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Medical Image Dataset Annotation Service (MIDAS)
PublicationMIDAS (Medical Image Dataset Annotation Service) is a custom-tailored tool for creating and managing datasets either for deep learning, as well as machine learning or any form of statistical research. The aim of the project is to provide one-fit-all platform for creating medical image datasets that could easily blend in hospital's workflow. In our work, we focus on the importance of medical data anonimization, discussing the...
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ICT in Management 2020
e-Learning CoursesICT in Management for Bachelor in Management students
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Towards Digital Anti-Corruption Typology for Public Service Delivery
PublicationDigital anti-corruption refers to a family of digital technology tools that are used to fight corruption. Many such tools have not performed well in practice due to their non-alignment with forms of corruption they are supposed to fight against and persistence of corruption-enabling conditions. The aim of this paper is to contribute to filling this gap by offering a typology of digital anti-corruption in public service delivery...
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Providing Differentiated Levels of Service Availability in VANET Communications
PublicationInter-vehicle communications seems to be a promising remedy not only for a number of road-safety issues, but also to improve the efficiency of road traffic, as well as to support the on-board infotainment applications. However, it often encounters disruptions due to high mobility of vehicles causing frequent failures of communication links. In this paper, we utilize the idea of multipath vehicle-to-vehicle routing to provide protection...
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Low Cost Method for Location Service in the WCDMA System
PublicationA new and low cost method for a location service (LCS) in the Wideband Code Division Multiple Access (WCDMA) system is outlined. This method, which is called TDOA + RTT, enables calculation of the geographical position of a mobile station (MS) without knowledge of relative time differences (RTDs) between base stations (BSs). The TDOA+RTT method is based on the measurement of round trip times (RTTs) between the MS and the serving...
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Impact of SDN Controller’s Performance on Quality of Service
PublicationSoftware Defined Networking is a paradigm in network architecture; that is quickly becoming commonplace in modern telecommunication systems. It facilitates network customization for the requirements of different applications and simplifies the implementation of new services. Since its proposal, a significant evolution in its functionality has occurred. However, this development brought along problems of efficiency and performance,...
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Universal and contextualized public services: Digital public service innovation framework
PublicationIn view of the rising social and economic inequalities, public service delivery should be both universal, i.e. independent of the recipients' social or economic status, and contextualized, i.e. able to compensate for different local needs and conditions. Reconciling both properties requires various forms of innovations, chief among them innovations in digital public services. Building upon the four-stage model underpinning the...
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Waste management in the mining industry of metals ores, coal, oil and natural gas - A review
PublicationWaste generated due to mining activity poses a serious issue due to the large amounts generated, even up to 65 billion tons per year, and is often associated with the risk posed by its storage and environmental management. This work aims to review waste management in the mining industry of metals ores, coal, oil and natural gas. It includes an analysis and discussion on the possibilities for reuse of certain types of wastes generated...
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Agile Media Management Approach – an analysis
PublicationThis article studies media management and demonstrates a fresh perspective on the new approach based on agile methodologies of project management. The analysis sequentially presents a literature overview of media and its management, the characteristics of media projects, agile project management, an analysis of agile approaches and media management along with the proposal of a...
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Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies
PublicationThe purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge...
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Service Science
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Service Business
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TQM tools in crisis management
PublicationThe current article is concerned with basic aspects connected with improvement of crisis management activities employed by economic operators. The work presents the crisis management model with its fundamental phases and identifies TQM tools that might be applied in all of these phases. The analysis included in the work has been supported with research conducted on companies located in northern Poland
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Crucial factors for improving the ISO 14001 environmental management system
PublicationThe practice of using environmental management systems (EMS) ISO 14001 at the organisational level indicates that the efficacy of such solutions depends on many factors, both endogenous and exogenous in nature. This article aims to identify the fac- tors that determine the opportunities for the improvement of EMS in organisations, the analysis of the relationship between the factors and the classification of the factors due to...
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Knowledge Risk Management in Organizations
PublicationPurpose – Shorter product life cycles, greater demands from consumers for sustainable and eco-friendly products and services, and thus the need for constant market observation make today’s business environment a rather complex one, the one that is characterized not only by a number of opportunities but also by a number of risks. These risks are increasingly related to knowledge which, in turn, underlines the need for an updated...
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How to provide fair service for V2I communications in VANETs?
PublicationIn this paper, we focus on fairness issues of Vehicle-to-Infrastructure (V2I) communications. In particular, we show that under a common technique of selection of RSUs by OBUs based on the received signal strength, a vast variability of a number of OBUs connected to RSUs can be observed leading to inefficient/unfair service provided by RSUs. To overcome this problem, we propose an algorithm for RSU selection called RSEL to obtain...
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Criteria for evaluation and selection of the best offer for the Contract Engineer service
PublicationThe purpose of the legal regulations regarding public procurement in EU countries is to ensure effective funds' spending. When assessing and selecting the best offer, the contracting entities have at their disposal many different criteria, including non-price criteria. Their proper selection and application is necessary to ensure the high quality of the ordered product, delivery or service. Making an order for intellectual services,...
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2021 Construction management, PG_00042225
e-Learning CoursesThe course consists of several topics in the field of construction management: Construction projects, Project management, Risk management, Quality management, Financial Issues and Cash Flow, HR issues and motivation theories, etc.
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Production Management 2022
e-Learning CoursesThis course is an integral component of the Production Management course for 3rd semester BIM students.The Production Management course will introduce you to the world of manufacturing and its challenges. During our adventure together you will have a chance to get to know, feel and experience it.
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Diagnostics in ballast water management
Publication. Diagnostics in ballast water management is the main remedy to protect against the threat of spreading invasive species that can be carried in ships' ballast tanks. This phenomenon is getting better known and understood. New and more effective methods of preventing threats related to this are being developed. Procedures are created to ensure environmental safety in the face of ever-increasing transport by sea. The article characterizes...
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Impact of overloaded vehicles on load equivalency factors and service period of flexible pavements
PublicationOverloaded vehicles occur less frequently in comparison to properly loaded vehicles but due to their greater potential to cause damage they significantly contribute to the distress of pavement structure. As the studies show, the phenomena of vehicles overloading intensifies when the control of traffic is poor and the average percentage of overloaded vehicles on analyzed roads varies from 6% to 23%. The main goal of the ar-ticle...
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Management and Economics 2022
e-Learning CoursesIntroduction to Management and Economics, Learning by Doing method based upon trends in geopolitics and modern economics frameworks, strategy and Business Models Management Tools SEMESTR II Green Technologies and Monitoring
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Anna Maria Trzaskowska dr inż.
PeopleAnna Maria Trzaskowska has been employed as an Assistant Professor at the Faculty of Management and Economics at the Department of Informatics in Management since 2017. For over 2 years she was the Deputy Head of the Department. A member of the Board of the Pomeranian Branch of the Polish Information Processing Society. Current scientific interests fall within the areas of agile methods, lean management in higher education, digitization...
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Age management in the Baltic Sea Region
PublicationThis chapter takes a broader view on the issues connected with age management. In its first part, some demographic processes in the European Union countries are described. Those processes contribute to the ageing of the society and an increasing need for age management at various levels. Furthermore, situation in selected Baltic Sea Region countries is presented. In the next section, age management from organizational perspective...
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Grade of service determination methodology in IP networks with SIP protocol
PublicationAlthough Grade of Service is very important in VoIP providers evaluation, We wasn't able to find any paper regarding the topic of measuring GoS variables for IP networks utilizing SIP, which are defined like for PSTN/ISDN/GSM networks (post-selection delay, answering delay, release delay, or probability of end-to-end blocking). Due to the lack of research in this field, it was necessary to start from defining measures and cover...
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Assessment of fitness for service of Cr-Mo steel tubes in catalytic reforming charge heaters
PublicationIn this paper characteristic features of metal dusting corrosion in high temperature gas mixtures of high carbon activity in catalytic reforming units, including Continuous Catalyst Regeneration (CCR) platformer are presented. Examples of 2.25Cr-1Mo and 9Cr-1Mo steel tubes at advanced stages of metal dusting process after long-term service in charge heaters are used to prove that destructive examinations are necessary to provide...
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Management Psychology 2022
e-Learning CoursesDuring the Management Psychology course, the focus is placed on how psychological science, research, and knowledge can support management. The course topics include elements pertaining to individual differences, decision-making, leadership, group work, stress management, and more. Course participants have to take a mid-term test and submit the final project at the end of the semester. During our first meeting, you have learned...
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INTEGRATION OF THE MOBILE PLATFORMS BASED ON SOCIAL NETWORK SERVICE DIRECTED AT USERS LOCALIZATION
PublicationThis paper presents an architecture overview and some aspects of implementation of the social network service directed at users localization. It shows how web services can be used as a tool for integrating different mobile platforms with a web application. The main focus is set on communication between system elements and related problems.
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Knowledge management in SMEs - theoretical considerations.
PublicationThe purpose of this chapter is to present an analysis of knowledge management concept with regard to small and medium-sized enterprises. It is aimed to propose an overview for SMEs to apply this above-mentioned concept. This overview can be used by managers and owners of SMEs to introduce knowledge management into their organizational structures.
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Edyta Gołąb-Andrzejak dr hab.
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Road Infrastructure Safety Management in Poland
PublicationThe objective of road safety infrastructure management is to ensure that when roads are planned, designed, built and used road risks can be identified, assessed and mitigated. Road transport safety is significantly less developed than that of rail, water and air transport. The average individual risk of being a fatality in relation to the distance covered is thirty times higher in road transport that in the other modes. This is...
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Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development
PublicationThe socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment...
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ICT in Management - Spring 2024
e-Learning CoursesICT in Management course for Bachelor in Management students (Spring 2024 edition)
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Enabling Deeper Linguistic-based Text Analytics – Construct Development for the Criticality of Negative Service Experience
PublicationSignificant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analysis of sentiments associated with different stages of the service lifecycle is a useful starting point. However, when richer insights...
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Efficiency of service recovery in scale-free optical networks under multiple node failures
PublicationIn this paper we examine the properties of scale-free networks in case of simultaneous failures of two networknodes. Survivability assumptions are as follows: end-to-end path protection with two node-disjoint backup pathsfor each working path. We investigate three models of scale-free networks generation: IG, PFP and BA.Simulations were to measure the lengths of active and backup paths and the values of service recovery time.We...
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Ontology as a Tool for the IT Management Standards Support
PublicationIn this paper the authors discuss the initial idea of using ontologies to model requirements of the standards that support IT management processes. The Open Group Architecture Framework (TOGAF) is set as an example. A need for transition from the generic model do the organization-specific one is indicated. The described example serves as a ground for considering the usefulness of such modeling approach in the wider spectrum of...
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A modern solid waste management strategy – the generation of new by-products
PublicationTo benefit the environment and society, EU legislation has introduced a ‘zero waste’ strategy, in which waste material should be converted to resources. Such legislation is supported by the solid waste hierarchy concept, which is a set of priorities in waste management. Under this concept, municipal solid waste plants (MSWPs) should be equipped with sorting and recycling facilities, composting/incineration units and landfill prisms...
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Cultural dilemmas of international management
PublicationZarządzanie międzynarodowe polega na kierowaniu działalnością przedsiębiorstwa przekraczającą granice państw. Otoczenie międzynarodowe, zwłaszcza wymiar kulturowy odgrywa podstawową rolę w kształtowaniu efektywności umiędzynarodowionego podmiotu. Celem referatu jest przedstawienie problematyki zarządzania międzynarodowego w aspektach kulturowych. Pierwsza część pracy ukazuje obszary zarządzania międzynarodowego. Następnie krótko...
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Implementing Change Management Processes in an Enterprise
PublicationThis work demonstrates how to implement change management processes in a company, based on the suitability of IBM software.
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THE CASE OF MANAGEMENT CONCEPTS IN CIVIL AVIATION BUSINESS.
PublicationThe article presents the changes in management concepts used in civil aviation business in last 25 years. There is a need to make prognosis and support decision-making processes with different models but each model is adapted to current management concept. This article will present the changes and possible future trends in management concepts with the description of strengths and weaknesses of each of them. These might be used...
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Potrzeba wykorzystania narzędzi Enterprise Project Management w przedsiębiorstwie między narodowym - studium przypadku
PublicationW artykule przedstawiono wyniki badań dotyczące projektu wdrożenia narzędzia informatycznego, które usprawni proces planowanie pracy i zarządzanie zasobami w filiach zagranicznych, mającego znamiona systemu Enterprise Project Management - do wspomagania zarządzania projektami. Omówiono zalety oraz wady tego typu rozwiązań w stosunku do tradycyjnych sposobów zarządzania. Wskazano szanse i zagrożenia dla rozwoju przedsiębiorstw wynikające...
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The Analysis of Container Vessel Service Efficiency in the Aspect of Berth and Handling Equipment Usage in Polish Ports
PublicationThe paper analyses the efficiency of container vessel service in Polish container terminals taking under considerations different berth layouts and handling equipment.
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Economics of credit scoring management
PublicationCredit scoring models constitute an inevitable element of modern risk and profitability management in retail financial lending institutions. Quality,or separation power of a credit scoring model is usually assessed with the Gini coefficient. Generally, the higher Gini coefficient the better, as in this way a bank can increase number of good customers and/or reject more bad applicants. In...
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Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework
PublicationThe public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve...
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Mapping knowledge risks: towards a better understanding of knowledge management
PublicationThis conceptual paper aims to identify, present, and analyze potential knowledge risks organizations might face. With the growing complexity of organizational environments and the plethora of new knowledge risks emerging, this critical but under-researched field of knowledge management (KM) deserves closer attention. The study is based on a critical analysis of the extant literature devoted to knowledge risks, discusses potential...
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Multimedia in teaching economics and management in higher education.
PublicationNowadays, the use of multimedia teaching materials at universities makes a standard practice. However their saturation is still quite low comparing to the expectations of students - the main consumers of the information contained therein. This article will present the results of research conducted among students of Management and Engineering Management carried at the Technical University of Gdańsk. Some students of Computer Science...
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Information systems management - autumn 2023
e-Learning CoursesInformation Systems in Management for International Management students. Autumn 2023