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Search results for: SERVICE REGISTRATION
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Sektor usług wiedzochłonnych oraz jego dynamika i struktura zatrudnienia w krajach Unii Europejskiej
PublicationNiniejszy artykuł dotyczy sektora usług wiedzochłonnych oraz jego dynamiki i struktury zatrudnienia. W części teoretycznej opracowania przedstawiono zagadnienia definicyjne oraz klasyfikacyjne związane z sektorem usług wiedzochłonnych, a także omówiono kwestie wiedzochłonności tego sektora. W części badawczej zaprezentowano analizę dynamiki i struktury zatrudnienia w sektorach usług wiedzochłonnych krajów należących do Unii Europejskiej....
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Number of BPO/SSC centers in selected business service centers in Poland
Open Research DataMost BPO/SSC centers are located in Warsaw (238). The next positions are taken by Kraków (217 units), Wrocław (169), Tricity (146), Katowice (102) and Poznań (102).
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Radosław Brendel dr inż.
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Productive aging
PublicationThe term “productive aging” refers to the participation of older adults in different activities that contribute to generating goods and services and develop the capacity to produce goods and services. In that sense, it includes both the economic activity of this group – serving in the paid workforce – and its social productivity, understood as volunteer activities (Bass et al. 1993). In the broader sense, “productive aging” can...
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CHILDREN AND YOUTH SERVICES REVIEW
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Journal of Retailing and Consumer Services
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Wybrane elementy logistycznej obsługi klienta
PublicationMarketing relacji zakłada wynegocjowaną obietnicę obsługi, która na rynku transportu miej-skiego oznacza pewność zrealizowania usługi przewozowej dla określonego pasażera, w danej relacji, danym środkiem transportu, po określonej cenie, w oczekiwanych warunkach przewozu i w założonym przez organizatora transportu zbiorowego czasie. Uniwersalność zasad obsługi klienta powoduje, że Zarząd Komunikacji Miejskiej w Gdyni od początku...
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Paweł Czarnul dr hab. inż.
PeoplePaweł Czarnul obtained a D.Sc. degree in computer science in 2015, a Ph.D. in computer science granted by a council at the Faculty of Electronics, Telecommunications and Informatics, Gdansk University of Technology in 2003. His research interests include:parallel and distributed processing including clusters, accelerators, coprocessors; distributed information systems; architectures of distributed systems; programming mobile devices....
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Sylwester Kaczmarek dr hab. inż.
PeopleSylwester Kaczmarek received his M.Sc in electronics engineering, Ph.D. and D.Sc. in switching and teletraffic science from the Gdansk University of Technology, Gdansk, Poland, in 1972, 1981 and 1994, respectively. His research interests include: IP QoS and GMPLS and SDN networks, switching, QoS routing, teletraffic, multimedia services and quality of services. Currently, his research is focused on developing and applicability...
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Marek Adamowicz dr hab. inż.
PeopleStopień naukowy doktora uzyskał w 2008 r. na Wydziale Elektrotechniki i Automatyki Politechniki Gdańskiej. W latach 2005 – 2011 pracował na Akademii Morskiej w Gdyni. W 2010 r. jako laureat programu NCBR LIDER wybrał Wydział Elektrotechniki i Automatyki Politechniki Gdańskiej jako jednostkę realizującą swój projekt z zakresu szerokopasmowych przyrządów półprzewodnikowych i ich zastosowań w elektrowniach wiatrowych. Od 2011 roku...
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A Strategy for Managing the Operation of Technical Infrastructure Based on the Analysis of “Bad Actors”—A Case Study of LOTOS Group S.A.
PublicationThe article covers issues related to the selection of a management strategy for the operation of technical infrastructure. It contains the approaches, methodology and a general model of the system of operation of the Maintenance Services of the LOTOS Group production company, which is an example of a large oil concern. Nowadays, an increasing aspect is put on the efficiency of individual repair processes, as well as the operation...
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The number of enterprises in Poland and EU countries (in thousands) in 2019
Open Research DataEnterprises from the SME sector constitute the majority of companies in Poland and in the European Union countries. However, the structure of domestic enterprises in terms of size and industry differs from the EU average. Taking into account the nature of the business in Poland, more companies operate in trade, and lower in services. However, it should...
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Impact of Usability Website Attributes on Users’ Trust, Satisfaction and Loyalty
PublicationThis paper presents the results of an experimental study aimed at identifying possible relationships among website usability characteristics, consumer satisfaction, trust and loyalty. These factors regard not only customer satisfaction in a transactional sense, but in the long term they may affect e-customer behavior, opinions, recommendations and attitudes toward using on-line services in general. The study was performed with...
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Searching for innovation knowledge: insight into KIBS companies
PublicationThe paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...
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Mobile Networks' Analysis in Terms of QoS Performance Assessment
PublicationQuality of service (QoS) assessment is one of the basic processes carried out by mobile network operators (MNOs) and regulators of the telecommunications market. Usually, professional companies carry out measurements for various country areas and use cases (scenarios). In this paper, we show exemplary measurement results carried out in drive tests in the vicinity of the Polish capital by a professional company. The measurement...
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The role and importance of the intellectual capital of the academic library – Gdańsk Tech Library Circulation Services case study / Rola kapitału intelektualnego biblioteki akademickiej na przykładzie doświadczeń Sekcji Obsługi Czytelnika Biblioteki Politechniki Gdańskiej
PublicationSkuteczne zarządzanie zasobami kapitału intelektualnego danej sekcji biblioteki akademickiej może być jednym z czynników wpływających na wysokie oceny usług bibliotecznych jej użytkowników. Może ono wpływać na wzrost kapitału intelektualnego biblioteki akademickiej, w strukturach której się znajduje. W sposób pośredni może oddziaływać również na poziom kapitału intelektualnego uczelni. Głównym celem autorek było przedstawienie...
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Activity of Patents in Fuel Cells and Hydrogen Production in the Context of Passenger Car Fleet in the V4 Countries
PublicationThe hydrogen market in the world today is capable ovule and em-pirical evidence on activity of patents in fuel cells and hydrogen production islimited so far. Patent applications in zero-emission mobility in the aspect of fuelcells include: DAFC/DMFC&DMFC, PEMFC, SOFC, AFC, PAFC. As for thepatents relating to the hydrogen production, they concern low carbon, electrol-ysis and inorganic. The purpose of the study was to investigate...
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IEEE Congress on Services
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Reputacja i zaufanie w systemach teleinformatycznych z podmiotami anonimowymi podejście dynamiczne
PublicationAbstrakcją współczesnego systemu teleinformatycznego jest system wieloagentowy z autonomicznymi, racjonalnymi i wirtualnie anonimowymi agentami wchodzącymi we wzajemne interakcje dla wymiany usług. W referacie uzasadniono konieczność projektowania dla niego podsystemu budowy reputacji i zaufania oraz odpowiednich analiz w ujęciu dynamicznym. Dokonano przeglądu motywacyjnie zgodnych mechanizmów uczciwego raportowania usług oraz...
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KASKADA Platform in Cloud Environment
PublicationKASKADA is a computing platform for developing and running services and applications oriented to multimedia processing and data streaming. A solution for serving the platform in the PaaS model is presented. The paper briefly describes the software for creating the private cloud environment based on the OpenStack software. The coud has been deployed to a supercomputer working in C2 NIWA at the Gdansk University of technology. This...
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Services Marketing_2022
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Services Marketing_BiM_winter_2023
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International Conference on Field and Service Robotics
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International Conference on Service Oriented Computing
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IEEE International Workshop on Quality of Service
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Marketing in services
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Traffic Type Influence on QoS Network Performance of Streaming Traffic Class
PublicationFeasibility study on QoS routing proved that the traffic type influence the network performance. The performance is defined here as a number of packets serviced by the network. In the paper additional element - buffers lengths used in service system was verified in terms of dependencies with routing performance. We present results obtained by simulation for many simulation scenarios. Analysis was done for two different network...
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The IPV6 Deployment - Best practices
PublicationThe new Internet Protocol IPv6 has been regarded for quite a long time as the only option to ensure uninterrupted operation for the Internet service providers andend-users in the current Internet. The article presents important faets about the IPv6, including current statistics of the IPv4 usage, the IPv6 statistics for Poland comparing to the whole Internet. Moreover, this paper shows important aspeets of migration from IPv4 towards...
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Scientific Journal of University of Szczecin "Service Management"
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Human Factors and Ergonomics in Manufacturing & Service Industries
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What fosters firm-level labour productivity in Eastern European and Central Asian countries?
PublicationThis study examines labour productivity performance and its determinants in Eastern European and Central Asian (EECA) firms using micro-level data. We find significant differences in labour productivity among members of the European Union in Eastern Europe and other Eastern European and Central Asian countries. We also confirm the important impact of foreign ownership, exporter status, and highly skilled workers on productivity...
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Annali di Ca' Foscari. Serie Orientale
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Application of the Heavy-Atom Effect for (Sub)microsecond Thermally Activated Delayed Fluorescence and an All-Organic Light-Emitting Device with Low-Efficiency Roll-off
PublicationThefeatureof abundantandenvironmentallyfriendlyheavyatoms(HAs)like bromineto acceleratespin-forbiddentransitionsin organicmoleculeshas beenknownforyears.In combinationwiththe easinessof incorporation,brominederivativesof organicemittersshowingthermallyactivateddelayedfluorescence(TADF)emergeas a cheapand efficientsolutionforthe slowreverseintersystemcrossing(rISC)problemin suchemittersand strongefficiencyroll-offof all-organiclight-emittingdiodes(OLEDs).Here,we...
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Measuring pulse rate with a webcam — A non-contact method for evaluating cardiac activity
PublicationIn this paper the simple and robust method of measuring the pulse rate is presented. Elaborated algorithm allows for efficient pulse rate registration directly from face image captured from webcam. The desired signal was obtained by proper channel selection and principal component analysis. A developed non-contact method of heart rate monitoring is shown in the paper. The proposed technique may have a great value in monitoring...
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Using EO satellite data in Safe City and Coastal Zone web-GIS
PublicationThe paper presents a novel design of a web-based Safe City & Coastal Zone GIS (SCCZ-GIS) which integrates data acquired from different remote sensing and geospatial data sources for monitoring the security of the coastal zone, its inhabitants and Critical Infrastructure. The system utilizes several innovative technologies and directly co-operates with different remote sensing data sources and services, like a satellite ground station...
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Wpływ usług on-line na budowanie pozytywnych relacji i lojalności klienta
PublicationW artykule omówiono wybrane problemy projektowe dotyczące współczesnych usług on-line w kontekście budowania trwałej lojalności klienta. Przedstawiono model warstwowego rozwoju usług on-line wraz z zaleceniami projektowymi zorientowanymi na budowanie i wzmacnianie lojalności klienta. Przedstawiono przykłady scenariuszy rozwoju usług e-zdrowia online. Przedstawiono możliwości dalszego rozwoju prezentowanego podejścia i plany dalszych...
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Cellular network quality evaluation at a university campus on the eve of 5G
PublicationThanks to the availability of mobile devices and the spread of broadband access around the world, the number of network users continues to grow. This has raised user awareness when it comes to the quality of content they consume. Many service providers and operators focus on monitoring QoN (Quality of Network) and QoS (Quality of Service) parameters, particularly those influenced by bandwidth and latency. However, for most end-users,...
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Guaranteeing Threshold Attendance of W/WSAN nodes in a reverted security paradigm
PublicationWe consider a Wireline/Wireless Sensor and Actor Network composed of sensor/actor nodes and a data sink/command center (DSCC). Each node controls a generic device that can be in- or out-of-service, corresponding to the ENABLED or DISABLED node state. The node senses the device's intention to change state, and notifies and/or requests the DSCC for authorization to act upon the device. Motivated by requirements for critical infrastructures...
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Generalized access control in hierarchical computer network
PublicationThe paper presents the design of the security layer for a distributed system located in the multizone hierarchical computer network. Depending on the zone from which a client’s request comes to the system and the type of the request, it will be either authorized or rejected. There is one common layer for the access to all the business services and interactions between them. Unlike the commonly used RBAC model, this system enforces...
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Ubiquity of client access in heterogeneous access environment
PublicationWith popularization of mobile computing and diverse offer of mobile devices providing functionality comparable to stationary computers, the necessity of providing network access for such users cannot be disputed. The requirement is further reinforced by emergence of general purpose mobile operating systems which provide their full functionality only with network connectivity available and popular XaaS (Anything as a Service) approach....
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New approach for determining the QoS of MP3-coded voice signals in IP networks
PublicationPresent-day IP transport platforms being what they are, it will never be possible to rule out conflicts between the available services. The logical consequence of this assertion is the inevitable conclusion that the quality of service (QoS) must always be quantifiable no matter what. This paper focuses on one method to determine QoS. It defines an innovative, simple model that can evaluate the QoS of MP3-coded voice data transported...
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REALIZACJA USŁUGI DSR NA PRZYKŁADZIE DOMÓW JEDNORODZINNYCH
PublicationW artykule przedstawiono ideę usługi DSR, czyli reakcji strony popytowej, dla odbiorców rozproszonych. Polega ona na zmniejszeniu zapotrzebowania na energię elektryczną lub przesunięcia go w czasie. Wdrożenie usługi może w znaczny sposób wpłynąć na pracę systemu elektroenergetycznego – usługa DSR może wspomóc bilansowanie systemu elektroenergetycznego, a także pozytywnie oddziaływać na jego elastyczność, wydajność oraz stabilność....
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Inżynieria odwrotna bazy paliw płynnych w Gdańsku
PublicationArtykuł prezentuje prace z zakresu pozyskania danych o zbiornikach bazy paliw płynnych w Gdańsku. Przedstawione rozwiązanie nie ogranicza się tylko do stworzenia (rejestracji) chmury punktów, ale jest próbą wskazania użycia naziemnego skaningu laserowego do stworzenia bazy informacji o bazie paliw – w tym głównie geometrii zbiorników. Autorzy prezentują proces inwentaryzacji, rejestrację chmury punktów oraz wskazują zasady tworzenia...
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Analysis of IMS/NGN call processing performance using phase-type distributions
PublicationThis work is a continuation of our research on the traffic model dedicated for design and analysis of the Next Generation Network (NGN), which is standardized for distribution of current and future multimedia services based on the IP Multimedia Subsystem (IMS). Our analytical and simulation models allow evaluation of mean Call Set-up Delay E(CSD) as well as mean Call Disengagement Delay E(CDD) in a single domain of IMS/NGN. Ensuring...
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WYKORZYSTANIE GRYWALIZACJI (GAMIFICATION) W SEKTORZE MSP DO BUDOWANIA RELACJI KLIENT-USŁUGODAWCA PRZY PROJEKTOWANIU USŁUG
PublicationArtykuł przedstawia nowe pojęcie grywalizacji, które wykorzystuje i przenosi mechanizmy tworzenia gier do świata biznesu i projektowania usług. Autor tekstu wprowadza czytelnika w tematykę zagadnienia grywalizacji, jednocześnie wyjaśniając, na czym ono polega. Prezentuje i omawia mechanizmy, jakie wyróżniają grywalizację. Twórca tekstu pokazuje przykłady zastosowania grywalizacji oraz opisuje zagadnienia związane z wykorzystaniem...
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Urszula Szybowska mgr
PeopleLibrarian and English philologist, currently involved in academic library services and training of Polish and international users of the Gdańsk Tech Library, and Erasmus+ mobility projects. International cooperation coordinator at the Gdańsk Tech Library (2017-2020) ; since 2020 Erasmus+ program coordinator at Gdańsk Tech Library ; social media librarian: Facebook (2018-2023, September), Twitter (@LibraryPG - 2017, October - 2023,...
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Jerzy Wtorek prof. dr hab. inż.
PeopleJerzy Wtorek received the M.Sc., the Ph.D. and the D.Sc. degrees in electronics from Gdańsk University of Technology, Gdańsk, Poland, in 1976, 1986, and 2004, respectively. He has been with Electronics, Telecommunication and Informatics Faculty, Gdańsk University of Technology since 1977. He is currently an Associate Professor at Biomedical Engineering Department. His research interests include the developing of noninvasive methods...
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Semantic modeling of contextual augmented reality environments
PublicationDespite significant progress in the field of augmented reality (AR), regarding both hardware and software, there is still a lack of universal models and methods that would enable building ubiquitous AR systems that could be used anywhere and anytime, covering different application areas. This dissertation describes a new approach to building AR systems, called the Contextual Augmented Reality Environment (CARE). The CARE approach...
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Determinanty zakupu usług ubezpieczeniowych przez osoby powyżej 50. roku zycia
PublicationArtykuł dotyczy usług ubezpieczeniowych oraz determinant korzystania z tych usług przez osoby powyżej 50. roku życia. Mimo że popyt na usługi ubezpieczeniowe wśród osób w tym wieku jest mniejszy niż wśród osób młodszych, można wyodrębnić w tej grupie mniejsze grupy istotnie zróżnicowane pod względem potencjalnego popytu. W celu wyodrębnienia tych grup oraz zidentyfikowania pozostałych powodów determinantów korzystania z ubezpieczeń...
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Building Knowledge for the Purpose of Lip Speech Identification
PublicationConsecutive stages of building knowledge for automatic lip speech identification are shown in this study. The main objective is to prepare audio-visual material for phonetic analysis and transcription. First, approximately 260 sentences of natural English were prepared taking into account the frequencies of occurrence of all English phonemes. Five native speakers from different countries read the selected sentences in front of...