Wyniki wyszukiwania dla: SERVICE QUALITY
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Development of a simulation model of the activities of a transport and forwarding enterprise in the organization of international road cargo transportation
PublikacjaThe object of this study is the process of planning the work of a transport and forwarding company when serving different categories of customers who need organizational support for the delivery of goods by road transport in international traffic. The solved problem is due to the need to devise recommendations for organizing the work of forwarders when interacting with customers of transport and forwarding services that export...
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Reduction of exceeding the guaranteed service time for external trucks at the DCT Gdańsk container terminal using a six sigma framework
PublikacjaPurpose The purpose of this research was to investigate ways to reduce the average amount of exceeded guaranteed service time for external trucks at Deepwater Container Terminal Gdańsk Sp z o.o. (DCT Gdańsk) via dosing the gate activities, in particular IN-Gate entry process of trucks carrying import/export/transit containers. Design/methodology/approach A Six Sigma methodology with the DMAIC methods along with the SIPOC chart,...
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Knowledge management approaches among KIBS companies and their determinants – case study analysis
PublikacjaThis paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated...
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The effect of long-term service at elevated temperatures on structure and mechanical properties of Cr-Mo-V steel
PublikacjaPurpose: of this paper is to reveal the microstructural changes in 13HMF steel exposed to long-term service at elevated temperatures. The degradation of bainite structure was determined and carbides morphology has been examined. The influence of carbides evolution was discussed in dependence of creep rupture strength and mechanical properties of the steel.
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The innovations services in Scania company
PublikacjaThis chapter shows us the service innovations in Scania company. Current research were based on actual situation on market and were supported by tools which help to generate innovative ideas. The new product will not only benefit the company and its clients, but also improve the situation on the market.
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Extensions of ETSI performance measurements methodology for statistical results analysis =Rozszerzenia metodologii pomiarów wydajności zaproponowanej przez ETSI przy statystycznej analizy wyników
PublikacjaNext Generation Network (NGN) architecture was proposed by International Telecommunication Union Telecommunication Standardization Sector (ITU-T) to deliver telecommunication services satisfying the needs of modern society for an access to information. The core of NGN service stratum are IP Multimedia Subsystem (IMS) elements acting as service controls units. To assess performance of IMS components, European Telecommunications...
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Performance of Noise Map Service Working in Cloud Computing Environment
PublikacjaIn the paper a noise map service designated for the user interested in environmental noise subject is presented. It is based on cloud computing. Noise prediction algorithm and source model, developed for creating acoustic maps, are working in cloud computing environment. In the study issues related to noise modeling of sound propagation in urban spaces are discussed with a special focus on road noise. Examples of results obtained...
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A new concept of contemporary marketing
PublikacjaPurpose: This conceptual paper aims to propose a new concept of marketing that responds well to the needs of a changing world, taking into account the continuous development of the service economy and the revolution in the development of the Internet and related tools. Methodology/Approach: The proposed concept is based on well-researched theories: service marketing, experience marketing, relationship marketing and digital marketing...
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Opóźnienie efektywne i jego zastosowanie do sterowania ruchem w sieciach pakietowych
PublikacjaW rozprawie doktorskiej przeanalizowano problem zapewnienia gwarancji jakości usług (Quality of Service, QoS) w sieciach pakietowych, ze szczególnym uwzględnieniem usług o ściśle określonych wymaganiach opisujących opóźnienie pakietów i jego zmienność w sieciach z agregacją strumieni, takich jak np. sieć IP QoS z Differentiated Services (DiffServ) realizująca schemat obsługi Expedited Forwarding Per Hop Behavior (EF PHB) lub sieć...
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INTEGRATION OF THE MOBILE PLATFORMS BASED ON SOCIAL NETWORK SERVICE DIRECTED AT USERS LOCALIZATION
PublikacjaThis paper presents an architecture overview and some aspects of implementation of the social network service directed at users localization. It shows how web services can be used as a tool for integrating different mobile platforms with a web application. The main focus is set on communication between system elements and related problems.
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Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework
PublikacjaThe public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve...
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Sub-regional service centres in reality and regional planning in Poland = Podregionalne osrodki obsługi w sferze realnej i planowaniu regionalnym w Polsce
PublikacjaSub-regional centres are defined as towns where the services of the sub-regional level are concentrated. In Poland these are such services that can be located in several towns in a voivodeship (region), but not in every capital of a poviat (county). The transformation of civilization has influenced changes in Christaller’s model of settlement network, but re-gularities are still valid. Models derived from Christaller's Central...
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Green Lean in Services
PublikacjaThe study presents the basic aspects of the improvement of the company useing Green Lean concept. The authors refer to the basics of the concept, present its theoretical aspects together with a revew of possible actions to eliminate the green waste. All these considerations refer to the service activities of any kind in order to maintain holistic approach of the research.
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Evaluation of reformer tubes degradation after long term operation
PublikacjaPurpose of this paper is to show the effect of long-term service at elevated temperatures on microstructural changes of cast steel reformer tubes made of the alloy IN-519 (24%Cr, 24%Ni, Nb). The relationship between mechanical properties and microstructure degradation is discussed. Investigations were performed on five tubes taken from ammonia reformer furnace. Tubes worked at temperature of 880C and 3,2 MPa pressure. The operation...
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A model, design, and implementation of an efficient multithreaded workflow execution engine with data streaming, caching, and storage constraints
PublikacjaThe paper proposes a model, design, and implementation of an efficient multithreaded engine for execution of distributed service-based workflows with data streaming defined on a per task basis. The implementation takes into account capacity constraints of the servers on which services are installed and the workflow data footprint if needed. Furthermore, it also considers storage space of the workflow execution engine and its cost....
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Application of Shape Memory Alloys in Pipeline Couplings for Shipbuilding
PublikacjaThe aim of the study is to analyse shape memory alloy (SMA) pipeline joints in limited space applications for all kinds of ships. Generally, the space available in various areas on ships is strictly limited and service works usually meet many obstacles. If we consider a pipeline, the flange joints always require a larger free space around the pipe than the pipe alone. A simultaneous problem can occur with the propeller shaft line...
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Development of the New Polish Method for Capacity Analysis of Motorways and Expressways
PublikacjaThe paper presents development of the new Polish method for performing capacity analysis of basic segments of dual carriageway roads (motorways and expressways). The method is based on field traffic surveys conducted at 30 motorway and expressway sites (class A and S roads) in Poland. Traffic flows, composition and travel times were observed in 15-min intervals at each site using ANPR filming method. These data were used to calibrate...
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Service-based Resilience via Shared Protection in Mission-critical Embedded Networks
PublikacjaMission-critical networks, which for example can be found in autonomous cars and avionics, are complex systems with a multitude of interconnected embedded nodes and various service demands. Their resilience against failures and attacks is a crucial property and has to be already considered in their design phase. In this paper, we introduce a novel approach for optimal joint service allocation and routing, leveraging virtualized...
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Analytical Traffic Model for a Multidomain IMS/NGN Network Including Service and Transport Stratum
PublikacjaThis paper addresses the problem of modelling call processing performance (CPP) in a multidomain Next Generation Network (NGN) architecture including the elements of the IP Multimedia Subsystem (IMS) in service stratum and based on the Multiprotocol Label Switching (MPLS) technology in transport stratum. An analytical traffic model for such an architecture is proposed by integrating the formerly implemented submodels of service...
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Study on CPU and RAM Resource Consumption of Mobile Devices using Streaming Services
PublikacjaStreaming multimedia services have become very popular in recent years, due to the development of wireless networks. With the growing number of mobile devices worldwide, service providers offer dedicated applications that allow to deliver on-demand audio and video content anytime and everywhere. The aim of this study was to compare different streaming services and investigate their impact on the CPU and RAM resources, with respect...
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Integration of Services into Workflow Applications
PublikacjaDescribing state-of-the-art solutions in distributed system architectures, Integration of Services into Workflow Applications presents a concise approach to the integration of loosely coupled services into workflow applications. It discusses key challenges related to the integration of distributed systems and proposes solutions, both in terms of theoretical aspects such as models and workflow scheduling algorithms, and technical...
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A NEW TAKE ON PENITENTIARY ARCHITECTURE ARCHITEKTURA WIĘZIENNA – NOWE OBLICZE
PublikacjaThis article raises the issue of designing and adapting correctional facilities to the new perception of prisoners as well as comprehension of punishment. For research purposes, several European prisons which came into service over recent years were selected. A study of such facilities revealed design solutions that may significantly affect the process of rehabilitation for inmates and make such buildings an accepted part of society.
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Workbook for cooperative development of personnell and organisation for innovation in SME in the Baltic Sea Region
PublikacjaThis study highlights the potential for cooperative development of personnel and organisational innovations in SMEs and gives an example implemented by the University of Lund together with the Municipality of Astorp and local companies. This innovation field is of particular importance for all companies in the region, since it does apply to any professional sector, be it a service oriented company or a manufacturing business. This...
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Searching for innovation knowledge: insight into KIBS companies
PublikacjaThe paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed...
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Systemy Smart Cities - studium przypadku
PublikacjaThe paper presents the architecture of an enterprise service bus used in the construction of information systems processing large amounts of data for decision-making needs at the City Hall in Gdańsk. The key concept of processes of bus development involves installation of developing environment, database connection, flow mechanisms and data presentation. The issue was supported by models such as KPI (Key Processes Identifier) and...
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Reception of GNSS Signals Under Jamming Conditions
PublikacjaThe article focuses on performance of Global Navigation Satellite System receivers in environment where intentional interference is present. First part is a general description of GNSS systems. Secondly, types of positioning service disturbances are specified. In the third part authors present a scheme of measurement stand which is used to evaluate the influence of interference on reception of navigation signals. Next, research...
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SERVICE-ORIENTED CYBERSPACE FOR IMPROVING CYBERSECURITY
PublikacjaThe paper presents a cyberspace model where different categories of IT services are offered and used largely. A general cybersecurity policy is considered and the corresponding cybersecurity strategies are shown. The role of such technologies as: Internet of Things, Cloud Computing and Big Data is analyzed in order to improve the cybersecurity of a cyberspace. A new kind of service oriented cyberspace is proposed and its main properties...
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Traffic Type Influence on QoS Network Performance of Streaming Traffic Class
PublikacjaFeasibility study on QoS routing proved that the traffic type influence the network performance. The performance is defined here as a number of packets serviced by the network. In the paper additional element - buffers lengths used in service system was verified in terms of dependencies with routing performance. We present results obtained by simulation for many simulation scenarios. Analysis was done for two different network...
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Towards Digital Anti-Corruption Typology for Public Service Delivery
PublikacjaDigital anti-corruption refers to a family of digital technology tools that are used to fight corruption. Many such tools have not performed well in practice due to their non-alignment with forms of corruption they are supposed to fight against and persistence of corruption-enabling conditions. The aim of this paper is to contribute to filling this gap by offering a typology of digital anti-corruption in public service delivery...
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Comparison and Analysis of Service Selection Algorithms
PublikacjaIn Service Oriented Architecture, applications are developed by integration of existing services in order to reduce development cost and time. The approach, however, requires algorithms that select appropriate services out of available, alternative ones. The selection process may consider both optimalization requirements, such as maximalization of performance, and constraint requirements, such minimal security or maximum development...
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Online sound restoration system for digital library applications
PublikacjaAudio signal processing algorithms were introduced to the new online non-commercial service for audio restoration intended to enhance the content of digitized audio repositories. Missing or distorted audio samples are predicted using neural networks and a specific implementation of the Jannsen interpolation method based on the autoregressive model (AR) combined with the iterative restoring of missing signal samples. Since the distortion...
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Influence of service ageing on polyester-reinforced polyvinyl chloride-coated fabrics reported through mathematical material models
PublikacjaIn this paper the coupled service (constructional tension) and environmental (sunlight, rainfalls, temperature variations) ageing influence on the polyester-reinforced polyvinyl chloride (PVC)-coated fabric VALMEX is studied. Two cases of the same fabric have been analyzed: one USED for 20 years on the real construction of the Forest Opera in Sopot (Poland), and one kept as a spare material (NOT USED). The following tests have...
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Sieciowy Monitor Obiektu – rozproszony system inteligentnego zarządzania złożonymi obiektami przemysłowymi
PublikacjaCelem pracy jest opracowanie kompletnego środowiska pozwalającego na budowę autonomicznych systemów diagnostyki, monitorowania, sterowania i zarządzania inteligentnymi budynkami. W ramach przeprowadzonych prac badawczych przedstawiono opracowaną koncepcję Sieciowego Monitora Obiektu (SMO) oraz metody komunikacji pomiędzy urządzeniami pomiarowo- diagnostyczno-sterującymi w oparciu o wspólną szynę danych Diagnostic Service...
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Determinants of judges’ career choices and productivity: a Polish case study
PublikacjaThe goal of this paper is to identify factors which affect judges’ productivity and career choice motives with the view of increasing judicial efficiency. Specifically, the investigation focuses on such aspects as judges’ remuneration, promotion, threat of judgment revocation, service/mission, periodic assessment, the threat of a complaint about protracted proceedings or of disciplinary proceedings, the threat of destabilization...
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Working conditions in small companies in the eyes of the employees. [Warunki pracy w małych firmach w ocenie pracowników]
PublikacjaThe article presents the results of the study concerning the employees' awareness of working conditions. 157 employees from small production and service companies took part in the research. The research showed differences in the employees' perception of their working conditions. The employees were more often dissatisfied with working conditions than managers. A significant number of respondents (more than 75%) believe that the...
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A method of the UMTS-FDD network design based on universal load characteristics
PublikacjaIn the paper an original method of the UMTS radio network design was presented. The method is based on simple way of capacity-coverage trade-off estimation for WCDMA/FDD radio interface. This trade-off is estimated by using universal load characteristics and normalized coverage characteristics. The characteristics are useful for any propagation environment as well as for any service performance requirements. The practical applications...
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Wyznaczanie odpływu ze zlewni niekontrolowanych Kanału Raduni podczas powodzi w 2001 r.
PublikacjaMetoda SCS (ang. Soil Conservation Service) pozwalająca wyznaczyć wysokość opadu efektywnego. Metoda geomorfologicznego hydrogramu jednostkowego do wyznaczenia hydrogramu odpływu ze zlewni niekontrolowanej. Aplikacja metody do sytuacji w zlewni Kanału Raduni na przykładzie powodzi z 2001 roku. Wyniki obliczeń dla potoków zasilających Kanał Raduni, odniesienie uzyskanych przepływów do dopływu z 2001 roku.
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Modelling Evolution of Knowledge-Based Information Technology Organization: The Concept and Perspective
PublikacjaIncreasing pressure on improving the efficiency of companies' operations leads to transformation of their Information Technology (IT) organizations from technology-oriented to service-oriented, based on the Information Technology Infrastructure Library (ITIL) model. The evolution of these IT organizations can be supported by the knowledge-based systems centered on the rules determined through agregation and refinement of existing...
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Arch footbridge over Warta river in Wronki - design and construction
PublikacjaThe paper presents the concept of dynamic redesign of lively footbridge. The goal was to reduce probable dynamic excitation and change detailed structural concept. After the complex study the new design was created. In effect completely new static and dynamic properties were reached. Static and dynamic assumptions are explainde. General information, photos and drawings are presented. The final price of the project amounted to 1.25...
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PVM Web Cluster: integration of PVM clusters using Web services and CORBA.
PublikacjaProponujemy nową architekturę i jej implementację PVM Web Cluster, która umożliwia łatwe zrównoleglanie wykonania zadań PVM zarówno na geograficznie rozproszone klastry PVM jak i wewnątrz nich. Uruchamianie zadań jest wykonywane poprzez wywołanie usługi sieciowej (Web service), która negocjuje najlepszy klaster (klastry) dla danego zadania i komunikuje się z klastrami za pomocą standardu CORBA.
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Effects of safety barrier life cycle cost factors - identification and analysis
PublikacjaThe costs borne by road infrastructure authorities for managing and maintaining road devices such as safety barriers may be very high. This has prompted the need for identifying and analysing in detail all factors that influence the costs of safety barriers throughout their service life. To meet that need, the authors used international experience and field data collected under the LifeRoSE project to define the cost structure...
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Mashup Approaches for Improving Service Oriented Business Scenarios
PublikacjaTwo kinds of business scenarios are considered: application- and service-oriented. It is shown that the former are more flexible and easier reconfigurable for both traditional (human-oriented) and IT services. Moreover, complex IT services can be created by simple IT services using the modern mashup technology. It is the reason why such business scenarios can be modeled by BPMN in much easier ways. A simple example of a supply...
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Knowledge Exchange Between KIBS Firms and Their Clients: Case Study Analysis
PublikacjaPurpose: This paper aims to analyse knowledge exchange between KIBS firms and their clients, and their potential determinants (e.g. client’s education, type of the service offered, channel of the knowledge exchange, and willingness of the customer to accept the knowledge). The paper is based on a literature analysis and a case study research, examining 5 KIBS firms located in the Pomeranian region in Poland. Methodology: On the...
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Double-Blind Reputation vs. Intelligent Fake VIP Attacks in Cloud-Assisted Interactions
PublikacjaWe consider a generic model of Client-Server interactions in the presence of Sender and Relay, conceptual agents acting on behalf of Client and Server, respectively, and modeling cloud service providers in the envisaged "QoS as a Service paradigm". Client generates objects which Sender tags with demanded QoS level, whereas Relay assigns the QoS level to be provided at Server. To verify an object's right to a QoS level, Relay detects...
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THE IPV4 TO IPV6 MIGRATION OF APPLICATIONS AND SERVICE
PublikacjaThis article presents the problems related to IPv4 to IPv6 migration of applications supporting network services. It summarizes the needs of executing such migration. It shows the basic problems of automating the migration process, having defined the basic terms, i.e.: a network service, a network application. It shows a sample implementation of the automation of the migration process between IP technologies for selected network...
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Usługi Webowe dla zastosowań L2L.
PublikacjaPrzedstawiono problemy komunikacji pomiędzy systemami informatycznymi dla sektora B2B. Jako rozwiązanie zaproponowano technologię Usług Webowych (Web Service). Omówiono jej koncepcję oraz przykładową implementację przy pomocy protokołów: HTTP, SOAP czy WSDL. Problemy związane z integracją aplikacji zilustrowano na przykładzie aplikacji tworzonych w ramach w ramach projektu PBI. Wskazano dalszy możliwy kierunek rozwoju tego...
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Mobility Oriented Development (MOD): Public-Private Partnership in Urban Parking & Traffic Management with the Use of Autonomous Automobiles, Car-Sharing, Ridesharing Modes of Transport & Mobility as a Service (MaaS)
PublikacjaThe focus of the following research are relations between mobility technologies and metropolitan (urban and suburban) spatial structures. In this paper the author discusses various urban modes of transport (automobile, mass transit) in the context of emerging technical (autonomous vehicles, self-driving cars and driverless shuttles) and organizational (carpooling, ridesharing, car-sharing, on-demand mobility) solutions for " mobility...
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Methodology of Conformity Testing of VoIP Connections Scenarios for SIP Protocol
PublikacjaConformity and conformity testing have always had a crucial role in telecommunications. These issues are especially important in VoIP technology with SIP protocol as there are many hardware, software and service implementations. In this paper a methodology of automatic conformity testing of VoIP connections scenarios applying to any IP network is proposed. Example implementation of the methodology as Linux shell scripts is presented....
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Modelling of the viscoelastic properties of the technical fabric VALMEX
PublikacjaThe analysis of the Burgers model used for the constitutive description of the technical fabric VALMEX vis-coelastic behavior is presented. It has revealed that the correctness of the identification depends strongly on the level of the immediate strain taken for calculations. Moreover, it has been proven that the Burgers model can be used for modelling of the viscoelastic properties of the polyester reinforced PVC coated VALMEX...
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QoS/QoE in the Heterogeneous Internet of Things (IoT)
PublikacjaApplications provided in the Internet of Things can generally be divided into three categories: audio, video and data. This has given rise to the popular term Triple Play Services. The most important audio applications are VoIP and audio streaming. The most notable video applications are VToIP, IPTV, and video streaming, and the service WWW is the most prominent example of data-type services. This chapter elaborates on the most...