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Wyniki wyszukiwania dla: CUSTOMER EXPERIENCES
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Employee Suggestion Program as a way to involve employees in improving business processes
PublikacjaThe following article presents one of the Lean Management tools – employee suggestion program. Companies consider this method as a way to involve employees in improving business processes. In the first part of the article the author explained the idea of the Japanese management system. The next part presents the philosophy of Kaizen, which is crucial for proper implementation of Lean Management concept in the company. Moreover,...
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Non-Visual Aspects of the Space Performing the Soundscape of the City
PublikacjaThe relationship between art and architecture remains a challenging issue today, first and foremost in the domain of architecture, and particularly in art and design schools. To address this issue, the Winter School International Research and Education (WIRE) programme was run in the Gazi University Department of Architecture between 2013 and 2014, with the main theme being “Art and Architecture”, and the sub-themes determined...
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The role of ergonomics in architectonic and marketing operations
PublikacjaThe 20th century, along with the development of mass culture, brought a rapid increase of marketing communications significance. At first, this branch of art had an informational function associated with advertising operations. Nowadays, an increase of marketing specialists’ interest in influencing a human being by the space they stay in may be observed. Ergonomics plays an important role in such operations. The aim of this article...
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City scan as a tool to assess resilience challenges and vulnerabilities at the community level
PublikacjaThe majority of the world’s population lives in cities and cities are the key to achieving resilience. Local governments own only part of the land and can only partially decide about measures that should be taken ‘on the ground’. Local governments are therefore highly dependent on individuals, communities, and businesses to adapt and transform and take action in their own backyards or neighbourhoods. Since, for many people, climate...
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The Use of Big Data in Regenerative Planning
PublikacjaWith the increasing significance of Big Data sources and their reliability for studying current urban development processes, new possibilities have appeared for analyzing the urban planning of contemporary cities. At the same time, the new urban development paradigm related to regenerative sustainability requires a new approach and hence a better understanding of the processes changing cities today, which will allow more efficient...
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Static Series and Shunt-series PE Voltage-quality Controllers
PublikacjaAs presented in the Chap. 7 static shunt power electronics (PE) voltage-quality controllers protect the utility electrical system from the unfavorable impact of customer loads. Shunt controllers, as shown in Chap. 6, are recommended mainly for mitigation of the causes of disturbances, and not their effects in distanced nodes of a power-electronics system. In the case when reduction of disturbances effects is required, which leads...
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Modal Reduction and Analysis of Gyroscopic Systems
PublikacjaThe paper introduces the method of the modal reduction of systems that experience the Coriolis acceleration or gyroscopic effect component. In such cases corresponding system equations are non-self-adjoined. To solve the problem modal reduced model is built up for the system without Coriolis acceleration or gyroscopic effect terms. These phenomena are included by application of any lumping technique. Hence, the final reduced model...
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The value of independent investigations within integrated transport safety systems
PublikacjaThe importance of independent investigations into the causes of transport accidents is still underestimated in poland in the same way as the right of society to adequate information on safety. Meanwhile international experience shows that they can effectively improve safety by reducing the costs, enhancing the transfer of safety lessons between different modes of transport, facilitating the advancement of new and innovative investigation...
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Selective Laser Melting of Ti Alloy for Manufacturing The Prosthetic Elements
PublikacjaThe selective laser melting (SLM) is the additive manufacturing method of custom-designed parts. The used materials and the applications are various, including medicine. The titanium and its alloys are materials for which the dimensional quality, surface smoothness and no or extremely low porosity are difficult to reach. In this paper, the successful attempt to obtain by SLM the individually designed prosthetic bridges is described....
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STRATEGIA DOBORU PROCESU PRODUKCYJNEGO WG. REAKCJI NA ZAMÓWIENIA KLIENTA
PublikacjaW opracowaniu poruszono zagadnienie doboru strategii wytwarzania w zakresie procesu produkcyjnego. W ramach tego zagadnienia dokonano podziału procesów produkcyjnych wg różnych kryteriów. Skupiano się na podziale procesów wg. reakcji na zamówienia klienta. Przedstawiono pokrótce najistotniejsze cechy charakteryzujące tego typu procesy. By móc określić strategię w zakresie procesu produkcyjnego zestawiono kryteria wyboru procesu...
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Agile Commerce in the light of Text Mining
PublikacjaThe survey conducted for this study reveals that more than 84% of respondents have never encountered the term “agile commerce” and do not understand its meaning. At the same time, they are active participants of this strategy. Using digital channels as customers more often than ever before, they have already been included in the agile philosophy. Based on the above, the purpose of the study is to analyse major text sets containing...
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C2 NIWA Community-Segmentation Criteria and Building Brand Associations on the Example of a Selected Target Group
PublikacjaEvery organization which offers products or services wishes to communicate with their customers in the most effective way. This kind of communication is based on proper selection of target groups, which are extracted in the process of market segmentation. That is way it is very important to ask the question to whom the message is to be directed and what kind of message we want to give. This article describes the selection criteria...
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Towards solving heterogeneous fleet vehicle routing problem with time windows and additional constraints: real use case study
PublikacjaIn advanced logistic systems, there is a need for a comprehensive optimization of the transport of goods, which would reduce costs. During past decades, several theoretical and practical approaches to solve vehicle routing problems (VRP) were proposed. The problem of optimal fleet management is often transformed to discrete optimization problem that relies on determining the most economical transport routes for a number of vehicles...
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Economics of credit scoring management
PublikacjaCredit scoring models constitute an inevitable element of modern risk and profitability management in retail financial lending institutions. Quality,or separation power of a credit scoring model is usually assessed with the Gini coefficient. Generally, the higher Gini coefficient the better, as in this way a bank can increase number of good customers and/or reject more bad applicants. In...
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A MEASUREMENT SYSTEM FOR MONITORING CARDIOVASCULAR EVENTS IN SYNCOPE PATIENTS
PublikacjaSyncope phenomena is an abrupt and transient loss of consciousness leading to interruption of awareness of one’s surroundings and falls with risk of injury. Syncope is often followed by complete and usually rapid spontaneous recovery. It is said that half of all individuals experience syncopal event at least once during their life. The condition can occur at any age and happens in people with and without other medical problems....
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Automatic evaluation of information credibility in Semantic Web and Knowledge Grid
PublikacjaThis article presents a novel algorithm for automatic estimation of information credibility. It concerns information collected in Knowledge Grid and Semantic Web. Possibilities to evaluate the credibility of information in such structures are much greater than those available for WWW sites which use natural language. The rating system presented in this paper estimates credibility automatically on the basis of the following metrics:...
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Effects of safety barrier life cycle cost factors - identification and analysis
PublikacjaThe costs borne by road infrastructure authorities for managing and maintaining road devices such as safety barriers may be very high. This has prompted the need for identifying and analysing in detail all factors that influence the costs of safety barriers throughout their service life. To meet that need, the authors used international experience and field data collected under the LifeRoSE project to define the cost structure...
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Drum Replacement Using Wavelet Filtering Podmienianie próbek perkusyjnych przy zastosowaniu filtracji falkowej .
PublikacjaThe paper presents the solution that can be used to unify snare drum sound within a chosen fragment. The algorithm is based on the wavelet transformation and allows replacement of sub-bands of particular sounds, which are outside a certain range. Five experienced sound engineers put the algorithm under the test using samples of five different snare drums. Wavelet filtering seems to be useful in terms of drum replacement, while...
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Leszek Ziemczonek dr
OsobyUniversity education 1973-1978 – Nicolaus Copernicus University in Toruń, University of Gdańsk in Gdańsk, Mathematical Physics, M. Sc. 1979 – Diploma of Postgraduate Studies, Pedagogics 1989 – Institute of Physics, Polish Academy of Sciences in Warsaw, Theoretical Physics, Ph. D. 2010-2012 – Diploma of Postgraduate Studies, Mathematics Training: · 09.1983 – Trieste (Italy) – International Centre for Theoretical Physics...
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Quality Expectations of Mobile Subscribers
PublikacjaMobile systems, by nature, have finite resources. Radio spectrum is limited, expensive and shared between many users and services. Mobile broadband networks must support multiple applications of voice, video and data on a single IP-based infrastructure. These converged services each have unique traffic holding and quality requirements. A positive user experience must be obtained through efficient partitioning of the available wireless...
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Koncepcja doskonalenia marketingu nowych technologii w Politechnice Gdańskiej
PublikacjaW rozdziale podjęto problem doskonalenia wykorzystania dorobku współczesnego marketingu w przygotowaniu i oferowaniu nowych technologii, oparte na doświadczeniach Politechniki Gdańskiej (PG). Omówiono pojęcia, cechy, korzyści i uwarunkowania współczesnego marketingu, jak też istoty nowych technologii i sposobów transferu z jednostek naukowo-badawczych do gospodarki. Przedstawiono dotychczasowe doświadczenia transferu i komercjalizacji...
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Arch bridges under test loadings
PublikacjaThis paper illustrates experience in arch bridges test loadings of the research team of Department of Structural Mechanics and Bridge Structures from the Gdansk University of Technology. The presented calculations results constist the analysis of spatial construction schemes made using the finite elements method (FEM) and its comparison to the field studies. Arch bridges with the longest spans, visualisation of the computational...
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Toward Intelligent Vehicle Intrusion Detection Using the Neural Knowledge DNA
PublikacjaIn this paper, we propose a novel intrusion detection approach using past driving experience and the neural knowledge DNA for in-vehicle information system security. The neural knowledge DNA is a novel knowledge representation method designed to support discovering, storing, reusing, improving, and sharing knowledge among machines and computing systems. We examine our approach for classifying malicious vehicle control commands...
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Rafał Leszczyna dr hab. inż.
OsobyDr hab. inż. Rafał Leszczyna jest profesorem uczelni na Wydziale Zarządzania i Ekonomii Politechniki Gdańskiej. W lipcu 2020 r., na podstawie osiągnięcia naukowego w obszarze zarządzania cyberbezpieczeństwem infrastruktur krytycznych w sektorze elektroenergetycznym, uzyskał stopień doktora habilitowanego w dziedzinie nauk inżynieryjno-technicznych, dyscyplina informatyka techniczna i telekomunikacja. W latach 2004–2008 pracował...
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Limiting distribution of the three-state semi-Markov model of technical state transitions of ship power plant machines and its applicability in operational decision-making.
PublikacjaThe article presents the three-state semi-Markov model of the process {W(t): t 0} of state transitions of a ship power plant machine, with the following interpretation of these states: s1 – state of full serviceability, s2 – state of partial serviceability, and s3 – state of unserviceability. These states are precisely defined for the ship main engine (ME). A hypothesis is proposed which explains the possibility of application...
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AI-powered Digital Transformation: Tools, Benefits and Challenges for Marketers – Case Study of LPP
PublikacjaThe article aims to show the role (benefits and challenges) of AI-powered digital marketing tools for marketers in the age of digital transformation. The considerations were related to the Polish market and a case study of LPP, a Polish clothing retailer. The starting point for this study was the analysis of the literature on the concept of artificial intelligence (AI) with reference to digital marketing. In the next steps, the...
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The guidelines and principles for planning and design of road restraint systems
PublikacjaThe project RID 3A Road Safety Equipment (RoSE) implemented by the Gdansk University of Technology within the RID programme, aims to conduct a comprehensive study and analyses of different vehicle containment systems (PN-EN 1317) and types of support structures (PN-EN 12767) and their performance. Within the project an analysis will be conducted of available research reports...
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Time-current tripping characteristics of RCDs for sinusoidal testing current
PublikacjaLow-voltage electrical installations are verified initially – before being put into operation, as well as periodically – during their utilization. According to the IEC standards, the scope of the verification includes measurements of both the tripping current and the disconnection time of residual current devices (RCDs). Experiences in RCDs testing show that disconnection times of two or more similar RCDs can be quite different....
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Wartość dodana akademickiej biblioteki „mobilnej” w kontekście programu Erasmus+ na przykładzie Biblioteki Politechniki Gdańskiej
PublikacjaMobilność wynikająca z założeń programu Erasmus+ w uczelniach i bibliotekach akademickich to wszelkie działania polegające na realizowaniu zagranicznych wyjazdów szkoleniowych w tzw. stażowych miejscach docelowych w krajach-sygnatariuszach programu. Erasmus+ w bibliotekach akademickich umożliwia szeroko pojęte doskonalenie zawodowe, rezultatem którego może być uzyskana wartość dodana uwidoczniona w nabywaniu nowych doświadczeń...
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Mechanical testing of technical woven fabrics
PublikacjaThis article presents a review of technical fabrics testing methods used by the authors on the basis of their experience with research on properties of polytetrefluoroethylene-coated fabrics used for Forest Opera in Sopot (Poland). First, the different types of testing methods used for description of mechanical properties (uniaxial tensile tests, biaxial tensile tests and shear tests) of technical woven fabrics are described. The...
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SCF - a Framework Supporting Achieving and Assessing Conformity with Standards
PublikacjaStandards Conformity Framework (SCF) presented in this paper encompasses methods and tools whichprovide support for application of standards and other normative documents. The approach taken focuses ondevelopment, assessment and maintenance of an electronic document which demonstrates conformity. Sucha document contains an argument structure developed in accordance with the Trust-IT methodology. Thepaper discusses details of the...
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Assessment of preparedness for Lean Six Sigma projects in small and medium-sized organizations
PublikacjaThe article presents a proposal for the maturity indicator of Lean Six Sigma projects within the framework of the original comprehensive methodology of Lean Six Sigma implementation dedicated to the SME sector. The indicator allows an LSS project to be matched to the real needs and preparedness of any small or medium-sized organization. The indicator was designed as a result of pilot research conducted in Polish and French SMEs...
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Comparison of requirements for location, maintenance and removal of road advertising between polish and foreign regulations
PublikacjaThe article gives an overview of Polish and international formal and legal requirements for roadside advertising and the relevant road safety impacts. The analysis focussed on outdoor advertising life cycle consisting of three stages: location, operation and removal of advertising. Experience of road authorities from Australia (Queensland), Republic of South Africa and the United Kingdom was collected. The article is part of a...
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Motywacja do pracy zawodowej w "trzecim wieku"./ czasopismo "Kurs na pracę"/ issn 2082-0267
PublikacjaUdział osób starszych w zyciu publicznym, w tym ich aktywność zawodowa to temat któremu poświęcana jest coraz większa uwaga wynikająca przede wszystkim z postępującego procesu starzenia się społeczeństwa Europy. Artykuł prezentuje klasyfikację czynników motywujących osoby w wieku 50+ do konynuowania pracy w kontekście badań własnych przeprowadzonych w ramach projektu Best Agers - Using the knowledge and experience of professionals...
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Trust, Collaborative Culture and Tacit Knowledge Sharing in Project Management–a Relationship Model
PublikacjaThe aim of this research is to study the relationship between Trust, Collaborative Culture, and Tacit Knowledge Sharing in Project Management as a source of Team Creativity in the context of delivering value through knowledge. For this purpose authors conducted a study of 514 Polish professionals with different functions and experience in managing projects in construction industry. The data collected during the study has been analysed...
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Proces zmiany sprzedawcy energii elektrycznej w Polsce
PublikacjaOstatnie kilkanaście lat w polskiej energetyce to okres dynamicznych zmian. Jednym z istotnych przykładów tych przemian jest liberalizacja rynku energii. Wprowadzone, w krajowej energetyce, mechanizmy rynku konkurencyjnego umożliwiają odbiorcom energii m.in. swobodny wybór sprzedawcy energii elektrycznej w formule TPA. W artykule przedstawiony został proces zmiany sprzedawcy bazujący na generalnej umowie dystrybucji (GUD). W trakcie...
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Landscape Rurality: New Challenge for The Sustainable Development of Rural Areas in Poland
PublikacjaThe standard of country living was a matter of Polish elites’ concern from the eighteenth century. In different historical conditions different concepts of the rural renewal were formed. Today in rural areas of Poland some spatial processes that threaten the quality of life occur. The disadvantageous changes are the result of national or local governments spatial policy and they are an inhabitants’ response to it. The political...
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The Method of Selecting the Interval of Functional Tests Taking into Account Economic Aspects and Legal Requirements
PublikacjaThe article discusses the problem of choosing the optimal frequency of functional tests, taking into account the reliability and law requirements, but also the impact of business aspects in the company. The subject of functional test interval is well described for purposes of the process industry. Unfortunately, this is not the case for the machinery safety functions with low demand mode. This is followed by a presentation of the...
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Opportunities and challenges for exploiting drones in agile manufacturing systems
PublikacjaDrones have become an advanced supply chain implementation instrument, especially in connecting warehouses to outlet points or even individual customers. However, their potential application in an intra-logistics framework has not been studied, let alone explored so far. Modeling and simulations in virtual environments can help explore and evaluate the opportunities for practical and profitable applications of drones in manufacturing...
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New Challenges in Management and Economics in 21st century. Selected studies and examples
PublikacjaIn Chapter 1 authors describe the method used to assess the level of readiness of an organization to introduce the Lean Six Sigma concept supporting the Quality 4.0 assumptions, which is gaining more and more interest not only in large organizations, but also in the SME sector. Its use will be illustrated by the example of a small service company. Chapter 2 presents the characteristics of blockchain technology applications in the...
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Framework Reuse - Heaven or Hell
PublikacjaObject-oriented frameworks have almost completely dominated the world of business applications. Frameworks are widely considered to be helpful and are designed to speed up creation of applications. However, when trying to apply a framework for a particular application, it often turns out that this is not as easy as it seemed at the beginning. It takes time to become familiar with the framework, with its concepts and the standard...
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Reliable EM-driven size reduction of antenna structures by means of adaptive penalty factors
PublikacjaMiniaturization has become of paramount importance in the design of modern antenna systems. In particular, compact size is essential for emerging application areas such as internet of things, wearable and implantable devices, 5G technology, or medical imaging. On the other hand, reduction of physical dimensions generally has a detrimental effect on antenna performance. From the perspective of numerical optimization, miniaturization...
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Interaction Design in Agile IT Projects
PublikacjaIn recent years, interactive systems, such as various types of software, online services or mobile applications, have become an integral part of everyday life. Interactive systems and digital services should be easy to use and provide a positive User Experience (UX). For this reason, interaction design has recently emerged as a distinct professional area of information technology (IT). Easy interaction and user experience (UX)...
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Combined environmental testing device for picosatellites
PublikacjaAs access to space conditions becomes more available, both technically and economically, scientists’ interest in launching finer and more sophisticated experiments grows. To be qualified for launch, such experiments need to be carefully tested prior to the event. The tests should represent actual launch conditions as closely and in a detailed manner. Typical tests for payload include: vibration tests, thermal and vacuum tests,...
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The Hanseatic City Challenge
WydarzeniaSee more at www.hanseaticcitychallenge.com
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Agents in Simulation of Cyberattacks to Evaluate Security of Critical Infrastructures
PublikacjaIn the last years critical infrastructures have become highly dependent on the information technologies and exposed to cyberattacks. Because the effects of the attacks can be detrimental, it is crucial to comprehensively asses the security of the infrastructures' information systems. This chapter describes MAlSim - the simulator of malicious software based on software agents, developed for the needs of a testbed for critical infrastructures...
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PROPRIETARY SOFTWARE IN TECHNICAL HIGHER EDUCATION
PublikacjaThe authors present a relatively easy way to extend the quality of education in professional studies (engineering) on major “Geodesy and Cartography”. They indicate the possibility to deepen students’ knowledge by using in the educational process proprietary software enriching education. The authors use their own experiences, results of the cooperation with employers, as well as the effects of scientific research to introduce into...
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PROPRIETARY SOFTWARE IN TECHNICAL HIGHER EDUCATION
PublikacjaThe authors present a relatively easy way to extend the quality of education in professional studies (engineering) on major “Geodesy and Cartography”. They indicate the possibility to deepen students’ knowledge by using in the educational process proprietary software enriching education. The authors use their own experiences, results of the cooperation with employers, as well as the effects of scientific research to introduce...
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Designing everydayness: 4 objects, place, atmosphere / Elective design II
Kursy OnlineStudents will become familiar with the principal theories within the philosophical trend called Everyday Aesthetics.They will learn how objects and places acquire an aesthetic value and produce aesthetic experience and how to create an atmosphere by stimulating all the senses.
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Measurement of the Development of a Learning IT Organization Supported by a Model of Knowledge Acquisition and Processing
PublikacjaThe paper presents a model of knowledge acquisition and processing for the development of learning organizations. The theory of a learning organization provides neither metrics nor tools to measure its development The authors' studies in this field are based on their experience gathered after projects realized in real IT organizations. The authors have described the construction of the model and the methods of its verification...