Wyniki wyszukiwania dla: CUSTOMER EXPERIENCES - MOST Wiedzy

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Wyniki wyszukiwania dla: CUSTOMER EXPERIENCES

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Wyniki wyszukiwania dla: CUSTOMER EXPERIENCES

  • THE EFFECT OF LOG SORTING STRATEGY ON THE FORECASTED LUMBER VALUE AFTER SAWING PINE WOOD

    Publikacja

    The optimal transformation path for the resource is determined by the quality of a log combined with its dimension. The commercial value of derived products is also closely connected with the size and extent of containing wood deficiencies. The results of studies with three diverse strategies for log sorting are presented in the paper. Resource assessment by a worker without extensive experience in sorting logs, the certified grading...

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  • Supporting First Year Students Through Blended-Learning - Planning Effective Courses and Learner Support

    Publikacja

    Higher education has been actively encouraged to find more effective and flaxible delivery models to provide all students with access to good quality learning experiences. This paper describes students opinion about using e-learning techniques and their participation in courses provided in different ways as additional help and expectations of first year students.

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  • The Hybrid Fuzzy - SOEKS Approach to the Polish Internet Mortgage Market

    The paper presents the hybrid fuzzy- SOEKS approach to the Polish Internet mortgage market, which is treated as an example of a fast changing market. Firstly, the market and market problems are described. Then, the first approach to the market problems is presented: the complete fuzzy model which was built basing on the rules. The fuzzy model is presented on one real data case. Next, the new approach, called Set of Experience Knowledge...

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  • Virtual Engineering Objects: Effective Way of Knowledge Representation and Decision Making

    Publikacja

    - Rok 2015

    This paper presents a knowledge representation case study by constructing Decisional DNA of engineering objects. Decisional DNA, as a knowledge representation structure not only offers great possibilities on gathering explicit knowledge of formal decision events but also it is a powerful tool for decision-making process. The concept of Virtual engineering Object (VEO), which is a knowledge and experience representation of engineering...

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  • From Individual to Collective: Intelligence Amplification with Bio-Inspired Decisional DNA and its Extensions

    Publikacja

    - Rok 2022

    In nature, deoxyribonucleic acid (DNA) contains the genetic instructions used in the development and functioning of all known living organisms. The idea behind our vision is to develop an artificial system, an architecture that would support discovering, adding, storing, improving and sharing information and knowledge among agents and organizations through experience. We propose a novel Knowledge Representation (KR) approach in...

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  • Observing uncertainty in music tagging by automatic gaze tracking

    Publikacja

    - Rok 2011

    In this paper, a new approach to observe music file tagging process by employing a gaze tracking system is proposed. The study was conducted with the participation of twenty subjects having different musical experience. For the purpose of the experiments a website survey based on a musical database was prepared. It allowed to gather information about music experience of subjects along with music characteristics such as genre, tempo,...

  • Concept for Perfecting the Marketing of New Technologies at Gdańsk University of Technology

    The chapter discusses the problem of improving the use of modern marketing achievements in the development and offering of new technologies, based on the experience of the Gdansk University of Technology (PG). Were discussed the concept, features, benefits and conditions of modern marketing, as well as the essence of the new technologies and ways of transferring them from scientific research units to the economy. Presented past...

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  • Analiza holenderskich doświadczeń w zakresie logistyki miejskiej

    Publikacja

    - Logistyka - Rok 2014

    W artykule dokonano analizy holenderskich doświadczeń w zakresie logistyki miejskiej i organizacji systemu dostaw towarów na przykładzie Utrechtu. Wybór miasta podyktowany był ponad 20 letnim konsekwentnym zaangażowaniem i doświadczeniem w tej dziedzinie. Przedstawiono zmiany w podejściu do problemów miejskiego transportu ładunków z punktu widzenia polityki krajowej oraz przebieg procesu decentralizacji odpowiedzialności na poziom...

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  • Hybrid Finite Element Method Development for Offshore Structures’ Calculation with the Implementation of Industry Standards

    In the design process of offshore steel structures, it is typical to employ commercial calculation codes in which simulation and evaluation of results are performed on the basis of the available standards (e.g. API, DNV, Lloyds). The modeling and solution rely on finite element methods and cover the simulation of the structure’s properties along with the influence of the marine environment – sea currents, wave and wind loading,...

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  • Lean Startup as a New Way of Managing Technology Ventures Illustrated by the Example of Wlcome App

    Publikacja

    The dot-com bubble in the 1990s made the technology industry aware that even excellent ideas backed by amazing teams are not sufficient to ensure a startup’s success. The biggest risk of startups is that they have to operate within many uncertainties, their market and customers are unknown, and their business model is not yet validated. Therefore, successful execution of such a venture requires a rigorous process that would validate...

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  • Media architecture: participation through the senses

    Publikacja

    - Rok 2012

    Pervasive media and interactive technologies have become inseparable not only from our everyday life but also from architecture and city spaces. However, the generic use of new technologies in the design process and material production that affects contemporary architecture, results in buildings that become mere visual objects losing their hapticity and non-visual qualities. Despite the substantial advancement in the research studies...

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  • Knowledge‐Intensive Business Services (KIBS) and Their Role in the Knowledge‐Based Economy

    Publikacja

    - Rok 2013

    The importance of the knowledge‐intensive business services sector for the development of the economy is growing. In the 80s and 90s this sector became the fastest growing sector in the OECD countries (OECD, 2001). Many publications stress its close relationship to the levels of innovation and performance of the whole economy (e.g. Hipp, 1999; Tomlinson, 1999; Aslesen and Isaksen, 2007). It is an increasingly common belief that...

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  • The control software of the portable raman spectrometer

    The paper contains a description of the control software of a portable Raman spectrometer which was built in the Department of Optoelectronics and Electronic Systems Faculty of Electronics, Telecommunications and Informatics Gdansk University of Technology. The software has modular structure, which includes the laser control module and the spectrum acquisition module (laser power selection, working mode and data acquisition time)...

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  • Wybrane aspekty zachowań internautów a skuteczny proces komunikacji marketingowej

    Publikacja

    Celem artykułu jest przedstawienie sposobów pozyskiwania internetowych treści związanych z organizacjami lub produktami oraz dzielenia się nimi z innymi. W publikacji zwrócono uwagę na potrzebę zmiany postrzegania roli internautów w procesie komunikacji marketingowej. Ponadto, artykuł nawiązuje do koncepcji inbound marketing. Koncepcja ta dotyczy nie tylko przyciągania klientów do firmy i jej produktów. Chodzi w niej o by poprzez...

  • BASIS FOR INNOVATIVE TRANSFORMATION OF POLISH UNIVERSITIES – BACKGROUND AND SELECTED SOLUTIONS

    The article presents the background of the current pro-innovation and pro-quality transformation suggested in Polish universities. The first part contains a concise description of Polish higher education system. In the second part, an example of an internal quality assurance system was presented, which was implemented in the Gdańsk University of Technology. The summary indicates recommendations resulting from previous negative...

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  • Trolleybuses with traction batteries for autonomous running

    Publikacja

    - Rok 2011

    In 2009 the transport company of city Gdynia (Poland) introducet in the operation trolleybuses fitted with traction batteries. This solution was designed for emergency situations, such as: damage of overhead lines or power loss. Transport company also considering the use of batteries in regular use. The article presents the operational experiences gained during the current operation. Furthermore, there are presented new trends...

  • Evaluation of affective intervention process in development of affect-aware educational video games

    Publikacja

    - Rok 2016

    In this paper initial experiences are presented on implementing specific methodology of affective intervention design (AFFINT) for development of affect-aware educational video games. In the described experiment, 10 student teams are to develop affect-aware educational video games using AFFINT to formalize the whole process. Although all projects are still in progress, first observations and conclusions may already be presented.

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  • Trolleybus with traction batteries for autonomous running

    Publikacja

    - Rok 2013

    In 2009 the transport company of city Gdynia (Poland) introduced in the operation trolleybuses fitted with traction batteries. This solution was designed for emergency situations, such as: damage of overhead lines or power loss. Transport company also considering the use of batteries in regular use. The article presents the operational experiences gained during the current operation. Furthermore, there are presented new trends...

  • Job satisfaction in the multicultural environment of multinational corporations

    Publikacja

    - Baltic Journal of Management - Rok 2015

    Purpose – Since prior research into the effects of multiculturalism on job satisfaction in multinational corporations (MNCs) is rather scant and inconclusive, the authors attempt to review the literature and explain why these results are inconsistent as well as propose a new model aimed at responding to these irregularities. Design/methodology/approach – In the narrative review of the prior research and the proposed model the...

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  • BINDER COURSES USING COLD RECYCLED MIXTURES – A NOVEL CONCEPT IN COLD RECYCLING

    Publikacja

    - Rok 2021

    Cold recycling with cement and bituminous emulsion is one of the most environmentally friendly techniques to maximize the reuse of reclaimed asphalt (RA) collected during demolition of roads. Cold recycled mixtures are commonly used for base courses in construction or rehabilitation of flexible and semi-rigid pavements. Current experiences demonstrated that cold recycling with appropriate requirements and technical recommendations...

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  • MSRL 2.0. as a new method for research education on urban issues

    Publikacja

    The MSRL 2.0. research is focused on the Baltic Sea Region (BSR) as a multidimensional urban phenomenon with Gdansk acting as a hub for the research teams. The idea of the MSRL 2.0. is to promote the collaboration of professionals and graduate and PhD students by bringing together the mentor(s) with a local research team sharing experiences and proposing strategic recommendations to strengthen sustainable urban development initiatives...

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  • Agile Requirements Prioritization in Practice: Results of an Industrial Survey

    Publikacja

    Agile software development stresses the importance of providing the customer with a product of a maximized business value. To achieve that, requirements prioritization is used. Agile development methods like Scrum define guidelines for prioritization, however practitioners do not necessarily have to follow them. Our goal was to investigate the industry practice related to requirements prioritization process, including its timing,...

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  • Overview of Knowledge Management in Occupational Safety, Health, and Ergonomics

    Publikacja

    - Rok 2022

    Occupational safety, health, and ergonomics (OSHE) are strategic pillars of contemporary organizations. In order to provide safer workplace, it is vital to manage the organizational knowledge, so that effective decision making along with absolute compliance to standards can be executed. The critical challenge for OSHE in modern industry is management of existing individual knowledge (experience), structure knowledge, and organizational...

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  • DAYLIGHT WITHIN A ROOM IN THE EYES OF ARCHITECTURE STUDENTS

    Publikacja

    - Rok 2019

    A questionnaire was conducted to investigate how 140 architecture students apprise daylight conditions within the classrooms. The participants were requested to evaluate the luminous environment and their luminous comfort. They were also asked about light preferences and knowledge on daylight metrics and regulations. The students’ subjective appraisals results were compared with the experts’ assessment and the on-site illuminance...

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  • Decisional DNA and Optimization Problem

    Publikacja

    - Rok 2013

    Many researchers have proved that Decisional DNA (DDNA) and Set of Experience Knowledge Structure (SOEKS or SOE) is a technology capable of gathering information and converting it into knowledge to help decision-makers to make precise decisions in many ways. These techniques have a feature to combine with different tools, such as data mining techniques and web crawlers, helping organization collect information from different sources...

  • Developing Prognostic Models of Organization Evolution

    Publikacja

    - Rok 2011

    The work focuses on the problem of measuring evolution of IT organizations. Changes in business influence functioning of the IT organization. IT departments or companies must ensure that the needs of their parent company/customers will be met. Therefore they must constantly evolve. Following question can be raised: is it possible to support process of changes the IT organization to run it smoother, faster, easier but with reduced...

  • Evaluation of Vehicle Routing Problem Algorithms for Transport Logistics Using Dedicated GIS System

    Publikacja

    - Rok 2016

    The development and research related to optimization of fleet management is of high interest among many industrial and scientific entities related to logistics and transport. Optimal distribution of transportation resources leads to significant cost reduction. In this context, scientific research related to so called Vehicle Routing Problem (VRP) which relies on determining the shortest transport routes for a strictly limited number...

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  • The concept of streamlining the logistics processs at the company

    Publikacja

    - Research in Logistics & Production - Rok 2017

    The aim of the article is to present a concept related to the improvement of the logistics process at the company, by the modernisation of the main railway siding of the terminal. The paper present the reasons for the decision that was once made in order to obtain the expected advantages after the modernisation. The comparison of the incurred expenses and the profits that might be gained in the...

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  • DESIGN THINKING ORIENTED METHODOLOGY IN GROUP PROJECT AS A STEP IN THE CDIO APPROACH

    Recently much scientific research and industrial work is conducted in multidisciplinary teams, where cooperation between specialists from different areas of expertise is required in order to successfully address the challenging goals. Moreover, in start-up small companies the lack of supporting departments calls for additional multidisciplinary, economic and networking skills known as T-shaped personality. Recognizing these shortcomings...

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  • Implementing Integrated Territorial Investments

    The chapter presents the first experiences related to the implementation of the Integrated Territorial Investment (ITI). In the case of the Pomeranian region in Poland, this process was associated with the creation of a broad partnership and bottom-up approach to the development strategy programming for Urban Functional Areas. In this paper, we try to assess the effectiveness of this process, by defining its strong points and bottlenecks,...

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  • Shaking table experimental study on models of steel buildings with different types of joints

    Publikacja

    - MEASUREMENT - Rok 2023

    The aim of this paper is to study the response of models of steel buildings with destroyed and non-destroyed joints. The study was conducted experimentally using the shaking table tests. Two steel models were considered. Several types of joints were taken into account: totally destroyed joints, partially destroyed joints, welded joints and joints stiffened with additional metal. Six ground motions were taken into account. The acceleration...

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  • Knowledge Management Challenges in Collaborative Design of a Virtual Call Centre

    This paper presents the analysis of knowledge management issues for an user interface consulting project relevant during the development of a Virtual Call Centre. Experiences gathered by the team of designers and team of usability consultants have been described and evaluated from the knowledge management viewpoint. A concept of a knowledge-based system, potentially supporting usability consulting in subsequent IT projects has...

  • Etyka marketingu - czy marketing jest etyczny?

    Publikacja

    Od jakiegoś czasu pojawiają się krytyczne głosy wobec marketingu, jako działań nieetycznych, wycelowanych przeciwko klientom i społeczeństwu jako całości. Można stwierdzić, że wizerunek marketingu jest w tym kontekście negatywny. Celem artykułu jest próba odpowiedzi na pytanie czy marketing jest etyczny. Stwierdzono, że istotą marketingu jest dbanie o dobro interesariuszy przedsiębiorstw oraz łączenie interesu firmy, klientów...

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  • Automatyczna weryfikacja klienta bankowego w oparciu o multimodalne technologie biometryczne

    W referacie przedstawiono przegląd rozwiązań wykorzystywanych w bankach do weryfikacji tożsamości klientów. Ponadto zawarto opis metod biometrycznych aktualnie wykorzystywanych w placówkach bankowych wraz z odniesieniem do skuteczności i wygody korzystania z dostępnych rozwiązań. Zaproponowano rozszerzenie zakresu wykorzystania technologii biometrycznych, wskazując kierunek rozwoju systemów bezpieczeństwa dla poprawy dostępu do...

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  • Delivery of Ancillary Services in Distribution Power Systems

    One of the technical and organizational challenges the power system faces in deregulated market conditions is to organize an ancillary services market. The growing share of distributed generation of variable (intermittent) energy sources and a change in the market position of consumers, causes the demand for distributed delivery of ancillary services. For this purpose, it is sought to use the ability of the regulatory measures:...

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  • Application of algorithms for reasoning from imperfect knowledge in it evaluation environment

    Publikacja

    - Rok 2009

    The paper describes concept of building multi-agent system dedicated for information technology evaluation or selection for IT enterprises management (IT_MAS). Authors present the model of Knowledge Processing Environment, which is one of main components of the solution. Either facts or rules will be based on IT specialists' experience. However, knowledge which is being acquisited from IT domain is mostly imperfect - uncertain...

  • Preferences Towards Working in Culturally Diverse Teams at Different Stages of the Entrepreneurial Process

    As entrepreneurial teams become prevalent, it is important to study factors related to their creation and effectiveness. The goal of the current research was to analyze preferences towards working in a multicultural team (MCT) versus a single culture team (SCT) at different stages of the entrepreneurial process. The study involved students originating from various cultures with previous experience in both SCTs and MCTs as participants....

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  • Generic appearance of objective results in quantum measurements

    Publikacja

    - PHYSICAL REVIEW A - Rok 2017

    Measurement is of central interest in quantum mechanics as it provides the link between the quantum world and the world of everyday experience. One of the features of everyday experience is its robust, objective character, contrasting the delicate nature of quantum systems. Here we analyze in a completely model-independent way the celebrated von Neumann measurement process, using recent techniques of information flow, studied in...

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  • Drum Replacement Using Wavelet Filtering Podmienianie próbek perkusyjnych przy zastosowaniu filtracji falkowej

    Publikacja

    - Rok 2013

    The paper presents the solution that can be used to unify snare drum sound within a chosen fragment. The algorithm is based on the wavelet transformation and allows replacement of sub-bands of particular sounds, which are outside a certain range. Five experienced sound engineers put the algorithm under the test using

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  • Developing competences for cooperation in international teams - tools and methods

    Publikacja

    The article presents the training methods that can be used to develop intercultural competences which are extremely important while working in intercultural teams. The mentioned methods like: case-studies, collaborating, role-play simulations, team working, video presentations and others are presented on the basis of authors’ experiences while teaching the international groups of students at Faculty of Management and Economics...

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  • Wczesny Mickiewicz jako zapowiadający się historiozof

    Publikacja

    - Rok 2021

    The paper shows young Mickiewicz’s family and historical experiences. It discussesthe knightly premises for his historiosophy and explains its radicalism and structureon the grounds of the knightly tradition. The study reveals the pre-Slavic deposits ofspiritual archeology in the Romantic poet. It proves that the activation of these depositsshaped Mickiewicz’s view on the collision between Poland and...

  • On the validation of the LS-DYNA Geo Metro numerical model

    The paper presents experiences gained during work with numerical model of Geo Metro vehicle used for simulations of crash tests with road safety barriers. Attention is drawn to the subject of tire/wheel breakage during collision events. Some methods for improvement of the model are presented in the paper. Several results for the normative vehicle numerical tests are introduced. Simulations were carried out using LS-DYNA finite...

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  • FEEDB: A multimodal database of facial expressions and emotions

    Publikacja

    - Rok 2013

    In this paper a first version of a multimodal FEEDB database of facial expressions and emotions is presented. The database contains labeled RGB-D recordings of people expressing a specific set of expressions that have been recorded using Microsoft Kinect sensor. Such a database can be used for classifier training and testing in face recognition as well as in recognition of facial expressions and human emotions. Also initial experiences...

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  • Hybrid Finite Element Method Development for Offshore Structures’ Calculation with the Implementation of Industry Standards

    Publikacja

    In the design process of offshore steel structures, it is typical to employ commercial calculation codes in which simulationand evaluation of results are performed on the basis of the available standards (e.g. API, DNV, Lloyds). The modelingand solution rely on finite element methods and cover the simulation of the structure’s properties along with the influenceof the marine environment – sea currents, wave...

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  • From the Concept to Results: A Case Study on the Collection Development for the ODC–Opening Day Collection at Qatar National Library

    Publikacja

    - Rok 2016

    "A library collection should fit the mission for which it is created. The number of books it holds does not determine its worth." (E. J. Loveland, 2000) If so, how do we create a national library, and how do we build its collection from scratch without making many mistakes? Since 2012, when the plans for the new national library were announced, Qatar National Library (QNL) envisioned as carrying out its mission to "spread knowledge,...

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  • Cooperation areas between universities and industry - case studies in the area of civil engineering

    The paper describes the areas of cooperation between universities and industry in the area of civil engineering. Presented examples are related to didactics, research grants and commissioned works. On the basis of the authors own experiences the mutual benefits of cooperation in different areas are described. As well as the assessment criteria of the areas of cooperation by the scientific community. The first area of cooperation...

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  • Analysis of pounding between adjacent buildings founded on different soil types

    Earthquake-induced pounding was experienced in many previous earthquakes and it was found to be a critical issue. This study investigates the effect of pounding between buildings founded on the same and different soil types. Three 3-D buildings with 4, 6 and 8 storeys were considered in this study. Three pounding scenarios were taken into account, i.e. pounding between 4-storey and 6-storey buildings, between 4-storey and 8-storey...

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  • Creative sprints: an unplanned broad agile evaluation and redesign process.

    Publikacja

    - Rok 2014

    We report how a request for routine usability work rapidly evolved into a novel agile process for evaluation and redesign. This process is described and then analysed to identify reasons for success. This analysis supports realistic knowledge transfer between User Experience professionals by outlining how similar future processes could succeed.

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  • A PROPOSAL OF A DESCRIPTION OF THE OPERATING CONDITIONS OF DIESEL-ELECTRIC LOCOMOTIVES

    Publikacja

    - Combustion Engines - Rok 2013

    The paper presents a proposal of a description of the operating conditions of diesel-electric locomotives. The proposal is a result of the operational experience and the analysis of the locomotive operation. It constitutes a significant simplification in relation to the descriptions currently used by domestic carriers. The paper also presents examples of analyses of the operating conditions of locomotives using the proposed method.

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  • Competencies of graduates as future labour market participants – preliminary study

    The aim of article is to examine and compare the views of employers and future employees on the desirable competencies of the potential labour market participants. The applied research method is a combination of qualitative and quantitative methods – interviews conducted among recruiters (representing potential employers) and a survey of university graduates (future employees). The study shows that both the Polish graduates and...

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