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Search results for: its service
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Methods of quality assessment and analysis of data given in customer service process on example of selected urban communication organization - result of research 2016
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Vitamin and Carotenoid Intake and Outcomes of In Vitro Fertilization in Women Referring to an Italian Fertility Service: A Cross-Sectional Analysis of a Prospective Cohort Study
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Mobility Oriented Development (MOD): Public-Private Partnership in Urban Parking & Traffic Management with the Use of Autonomous Automobiles, Car-Sharing, Ridesharing Modes of Transport & Mobility as a Service (MaaS)
PublicationThe focus of the following research are relations between mobility technologies and metropolitan (urban and suburban) spatial structures. In this paper the author discusses various urban modes of transport (automobile, mass transit) in the context of emerging technical (autonomous vehicles, self-driving cars and driverless shuttles) and organizational (carpooling, ridesharing, car-sharing, on-demand mobility) solutions for " mobility...
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Eksploatacyjne obciążenia śrub napędowych pogłębiarek różnych typów w podstawowych stanach ich eksploatacji = Operational loads of propellers of different dredgers types in main service states
PublicationArtykuł przedstawia wyniki badań eksploatacyjnych dotyczących jednego z najważniejszych odbiorników energii mechanicznej na pogłębiarkach: śrub napędowych. Badania eksploatacyjne obejmowały pomiary parametrów charakteryzujących obciążenia śrub napędowych pogłębiarek w dwóch podstawowych stanach ich eksploatacji: roboty pogłębiarskie i pływanie swobodne. Przedstawione w pracy wyniki obejmują 10 pogłębiarek (8 pogłębiarek ssących...
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Application of design-thinking models to improve the quality of tourism services
PublicationThe paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities.
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eVisa’s impacts on travel and tourism: the case of Turkey.
Publicationhe purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.
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Zespół mieszkaniowo-usługowy ZUS przy ul. Partyzantów w Gdyni, jako przykład nowoczesnego zintegrowania funkcji i formy = / ZUS residential and service complex in Partyzantów St. in Gdynia as an example of modern integration of form and function
PublicationArtykuł dotyczy zespołu zabudowy, który powstał w Gdyni pod koniec lat 30. XX w. Ukończenie założenia przerwał wybuch II wojny, ale pomimo tego zrealizowana część dowodzi, że zastosowane rozwiązania przestrzenne i funkcjonalne należały do najnowocześniejszych w ówczesnej Polsce.
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Operation, Administration, Maintenance in Carrier Grade Ethernet
PublicationOAM (Operation, Administration and Maintenance) plays a crucial role in carrier networks. OAM functionality ensures that network operators and service providers can maintain the quality of the services they offer. One of its major tasks is the detection of anomalies in the network before they become a problem. This enables network operators and service providers to deliver services that come up to a predetermined level of quality...
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Images of topography and mechanical properties (phase imaging) of cast iron samples from water installations
Open Research DataMeasurements in contact and semi-contact mode. NTEGRA Prima (NT-MDT) device. CSG 10.
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The innovations services in Scania company
PublicationThis chapter shows us the service innovations in Scania company. Current research were based on actual situation on market and were supported by tools which help to generate innovative ideas. The new product will not only benefit the company and its clients, but also improve the situation on the market.
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A new concept of contemporary marketing
PublicationPurpose: This conceptual paper aims to propose a new concept of marketing that responds well to the needs of a changing world, taking into account the continuous development of the service economy and the revolution in the development of the Internet and related tools. Methodology/Approach: The proposed concept is based on well-researched theories: service marketing, experience marketing, relationship marketing and digital marketing...
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The concept of aida applied to online interactive advertisement: an youtube case study
PublicationThis paper presents an approach of application of the AIDA framework to interactive advertisements presented on social media channels. The first section introduces the definitions of social media and its categorization. It is given an overview of the online video service YouTube.com. The second section describes social media marketing. The third section presents a theoretical introduction of traditional and interactive advertisement....
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Analysis of the cyclic load-unload-reload tests of VALMEX aged fabric
PublicationThe paper presents mechanical response of the VALMEX fabric during the cyclic loading-unloading and re-loading experiments. Two types of the aged material used for nearly 20 years as the roofing of the Forest Opera in Sopot (Poland) have been tested. The results have been separately obtained for the warp and fill di-rections. The comparative analysis has revealed that the material aged in service is more durable in the fill di-rection,...
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SSE PLATFORM APPLICATION TO EXTEND OPERATIONABILITY OF WEB-GIS BASED MARINE SERVICES OF AN HRPT-METOP SATELLITE GROUND STATION
PublicationEarth Observation (EO) products are widely used by geospatial society. Over the last years a number of new applications of satellite imagery were proposed. This led to an increased interest in EO products, not only from researchers but also from companies and individuals. The authors constitute the essential part of the team that created the marine, web-GIS system - SafeCity GIS - for dissemination of data obtained from a 1.5 metre...
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METHOD TO EXTEND OPERATIONABILITY OF WEB-GIS BASED MARINE SERVICES USING SSE PLATFORM
PublicationEarth Observation (EO) products are widely used by geospatial society. Over the last years a number of new applications of satellite imagery were proposed. This led to an increased interest in EO products, not only from researchers but also from companies and individuals. The authors constitute the essential part of the team that created the marine, web-GIS system - SafeCity GIS - for dissemination of data obtained from a 1.5...
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Green Lean in Services
PublicationThe study presents the basic aspects of the improvement of the company useing Green Lean concept. The authors refer to the basics of the concept, present its theoretical aspects together with a revew of possible actions to eliminate the green waste. All these considerations refer to the service activities of any kind in order to maintain holistic approach of the research.
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Model of Rules for IT Organization Evolution
PublicationThe aim of this paper is to introduce the Model of Rules for IT Organization Evolution which shall be in compliance with the Generic IT Organization Evolution Model. Due to its general nature, a set of practical adjustments is proposed in order to adapt the Generic Model to the IT Service Management domain. Further, two sets of rules describing the evolution of the IT Service Management area are defined based on two types of rules...
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Volunteering in the front line of the Ukrainian refugee crisis. A brief report from Poland
PublicationThis study aims to analyse the experiences and motivations of volunteers who supported Ukrainian refugees who fled to Poland. Our study was conducted among 196 volunteers in Poznan, Poland who answered questions regarding their experiences with voluntary service during the current refugee crisis and the reasons they became involved in volunteer efforts.We found that although the Polish state had no prior experience in welcoming...
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Workbook for cooperative development of personnell and organisation for innovation in SME in the Baltic Sea Region
PublicationThis study highlights the potential for cooperative development of personnel and organisational innovations in SMEs and gives an example implemented by the University of Lund together with the Municipality of Astorp and local companies. This innovation field is of particular importance for all companies in the region, since it does apply to any professional sector, be it a service oriented company or a manufacturing business. This...
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Structure of the SME sector by economy sectors in Poland and the EU-28
Open Research DataEurostat data show that almost 75% of SMEs in Poland are trade and services, and every seventh enterprise conducts activities related to construction, and every eight - in industry. Comparing the industry structure of Polish companies with the structure of enterprises operating in EU countries, it should be noted that we are characterized by a greater...
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Situational Awareness Network for the Electric Power System: the Architecture and Testing Metrics
PublicationThe contemporary electric power system is highly dependent on Information and Communication Technologies which results in its exposure to new types of threats, such as Advanced Persistent Threats (APT) or Distributed-Denial-of-Service (DDoS) attacks. The most exposed components are Industrial Control Systems in substations and Distributed Control Systems in power plants. Therefore, it is necessary to ensure the cyber security of...
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Video traffic data - Interchange Sosnica (A1 - 902), Poland
Open Research DataThe data includes video traffic data registered with 8 video cameras at weaving area (weaving section type A) of the Sosnica interchange within A1 motorway in Poland (interchange of motorway A1 and regional road 902, located in the Silesian Agglomeration).The data covers the two days: 12.09.2017 (motorway A1) and 11.09.2017 (road 902).
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Design Methodology for Small Passenger Ships On the Example of the Ferryboat Motława 2 Driven by Hybrid Propulsion System
PublicationDynamic development in practically all elds of science and engineering has not passed over shipbuilding . In last years , engineers got to their use computer soware which makes it possible to perform strength and hydrodynamic calculations as well as to visualize design projects in 3 D space [1-4]. At their disposal they have full spectrum of modern solutions associated with the use of advanced materials and technologies [5-7]....
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Implementation of IMS/NGN Transport Stratum Based on the SDN Concept
PublicationThe paper presents the development and verification of software and a testbed aiming to demonstrate the ability of two telecommunication network concepts—Next Generation Network (NGN) and Software-Defined Networking (SDN)—to cooperate. The proposed architecture includes components of the IP Multimedia Subsystem (IMS) in its service stratum and of the SDN (controller and programmable switches) in its transport stratum, providing...
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Ontology-Driven Rule-Based Model for an Extension of Information Technology Infrastructure Library Processes
PublicationThe aim of this study is to present the stages for building a development model to create information technology (IT) systems for IT service providers. In order to ensure the consistency of the model, a novel solution is proposed where the stages of the model's construction are controlled using ontologies dedicated to the ITIL standard. In this article, a description of models used to assess the provider organization, with particular...
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Modelling Evolution of Knowledge-Based Information Technology Organization: The Concept and Perspective
PublicationIncreasing pressure on improving the efficiency of companies' operations leads to transformation of their Information Technology (IT) organizations from technology-oriented to service-oriented, based on the Information Technology Infrastructure Library (ITIL) model. The evolution of these IT organizations can be supported by the knowledge-based systems centered on the rules determined through agregation and refinement of existing...
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Methodology of research on the impact of ramp metering on the safety and efficiency of road traffic using transport models
PublicationThe methods currently used to assess the impact of Intelligent Transport Systems (ITS) services on traffic safety and efficiency are mainly based on expert assessments, statistical studies or traffic models that need further development. There is no structured, uniform evaluation method to compare the impact of different ITS services and their different configurations. The impact of ITS deployment on the road network adjacent to...
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Shaping the New Vistula Spit Channel: Political, Economic, and Environmental Aspects
PublicationIn September 2022, the new shipping channel in Poland was opened for service. It connects the Port of Elbląg and the Gdańsk Bay in Poland, cutting through the Vistula Spit and the Vistula Lagoon. It was intended to enable direct access to the Baltic Sea from the Port of Elbląg without crossing Russian territory. Originally conceptualized decades ago, it has taken its final shape only recently. Its construction was associated with...
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A model, design, and implementation of an efficient multithreaded workflow execution engine with data streaming, caching, and storage constraints
PublicationThe paper proposes a model, design, and implementation of an efficient multithreaded engine for execution of distributed service-based workflows with data streaming defined on a per task basis. The implementation takes into account capacity constraints of the servers on which services are installed and the workflow data footprint if needed. Furthermore, it also considers storage space of the workflow execution engine and its cost....
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Reputacja i zaufanie w systemach teleinformatycznych z podmiotami anonimowymi podejście dynamiczne
PublicationAbstrakcją współczesnego systemu teleinformatycznego jest system wieloagentowy z autonomicznymi, racjonalnymi i wirtualnie anonimowymi agentami wchodzącymi we wzajemne interakcje dla wymiany usług. W referacie uzasadniono konieczność projektowania dla niego podsystemu budowy reputacji i zaufania oraz odpowiednich analiz w ujęciu dynamicznym. Dokonano przeglądu motywacyjnie zgodnych mechanizmów uczciwego raportowania usług oraz...
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Usability and relational factors in user-perceived quality of online services
PublicationThe purpose of this paper is to identify the key determinants of con-sumer-perceived usability of online service websites and their impact on e-loyalty potential, expressed by customer’s willingness to return and to recommend the website to others. In this experimental usability study fifteen video-recorded users performed specific tasks in financial, travel and health online service websites. After completing the tasks users filled...
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Enhancing Security of Advanced Metering Infrastructure by Introducing Threshold Attendance Protocol
PublicationThe industry pushes towards smart grid systems in order to resolve current limitations of the unidirectional legacy power grid infrastructure. By introducing Advanced Metering Infrastructure (AMI) as an integral part of the smart grid solution, the utility company obtains an invaluable tool to optimize its network, lower the operational costs, and improve quality of service. Unfortunately, introducing two-way communication poses...
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Gdańsk Abrahama 2017 - video data
Open Research DataGdańsk Abrahama 2017 - video data
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Remote command and control capabilities for data acquisition systems provided by delay-tolerant network mechanisms
PublicationThe paper presents an assessment of a remote device reconfiguration service employing a Delay Tolerant Network (DTN) mechanisms. This service has been implemented as a part of a communication appliance dedicated to marine data transfer in off-shore and open sea areas. The service has been successfully deployed and validation test have been completed. The practical use-case has been defined as remote access to the equipment operating...
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Mowa nienawiści (hate speech) a odpowiedzialność dostawców usług internetowych w orzecznictwie sądów europejskich
PublicationThe article analyses the phenomenon of hate speech in the Internet contrasted with the problem of responsability of Internet Service Providers for cases of such abuses of freedom of expression. The text provides an analysis of jurisprudence of two European Courts. On the one hand it presents the position of the European Court of Human Rights on the problem of hate speech: its definition and the liability for it as an exception...
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Jan Sierzputowski mgr inż.
PeopleJan Sierzputowski is a student at the Doctoral School of the Gdańsk University of Technology. His main interests are designing sailing yachts, improving the design process and human-centred design. In his professional work, he deals with sails, masts, rigging, deck equipment and its optimization for the end user. He graduated from engineering and master's studies at the Gdańsk University of Technology at the Faculty of Shipbuilding...
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Sektor usług wiedzochłonnych oraz jego dynamika i struktura zatrudnienia w krajach Unii Europejskiej
PublicationNiniejszy artykuł dotyczy sektora usług wiedzochłonnych oraz jego dynamiki i struktury zatrudnienia. W części teoretycznej opracowania przedstawiono zagadnienia definicyjne oraz klasyfikacyjne związane z sektorem usług wiedzochłonnych, a także omówiono kwestie wiedzochłonności tego sektora. W części badawczej zaprezentowano analizę dynamiki i struktury zatrudnienia w sektorach usług wiedzochłonnych krajów należących do Unii Europejskiej....
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NOWE TRENDY I KIERUNKI BADAŃ W MARKETINGU USŁUG
PublicationOd momentu pojawienia się koncepcji marketingu usług przechodzi ona nieustającą ewolucję. Pojawiające się nowe trendy (m.in. Service-Dominant Logic, Service Logic, New Service Marketing) i obszary badań marketingu usług (np. Transformative Service Research) skłaniają do dokonywania podsumowań pewnego etapu rozwoju i stawiania pytań, w którym kierunku powinny podążać badania marketingu usług w przyszłości. Celem artykułu jest przedstawienie...
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Gdańsk University of Technology graduates’ assessment of individual elements of education in the completed field of study – years 2015-2016
Open Research DataThe dataset includes data from the survey on the Gdańsk University of Technology graduates' from the years 2015-2016 on their assessment of individual elements of education in the completed field of study. The survey was conducted in the period from 2017 to 2018, two years after the respondents obtained graduate status. The research sample included...
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Gdańsk University of Technology graduates’ assessment of individual elements of education in the completed field of study – years 2017-2018
Open Research DataThe dataset includes data from the survey on the Gdańsk University of Technology graduates' from the years 2017-2018 on their assessment of individual elements of education in the completed field of study. The survey was conducted in the period from 2019 to 2020, two years after the respondents obtained graduate status. The research sample included...
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Knowledge‐Intensive Business Services (KIBS) and Their Role in the Knowledge‐Based Economy
PublicationThe importance of the knowledge‐intensive business services sector for the development of the economy is growing. In the 80s and 90s this sector became the fastest growing sector in the OECD countries (OECD, 2001). Many publications stress its close relationship to the levels of innovation and performance of the whole economy (e.g. Hipp, 1999; Tomlinson, 1999; Aslesen and Isaksen, 2007). It is an increasingly common belief that...
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Knowledge management in SMEs – selected issues.
PublicationThe success of a small or medium-size enterprise might be dependent on the way in which this company manages its knowledge. With limited access to other resources like land, capital or labor force, the access to knowledge and its effective application might become a source of competitive advantage for an SME. It is confirmed that organizations, which successfully implement the concept of knowledge management might achieve better...
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Knowledge Exchange Between KIBS Firms and Their Clients: Case Study Analysis
PublicationPurpose: This paper aims to analyse knowledge exchange between KIBS firms and their clients, and their potential determinants (e.g. client’s education, type of the service offered, channel of the knowledge exchange, and willingness of the customer to accept the knowledge). The paper is based on a literature analysis and a case study research, examining 5 KIBS firms located in the Pomeranian region in Poland. Methodology: On the...
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REALIZACJA USŁUGI DSR NA PRZYKŁADZIE DOMÓW JEDNORODZINNYCH
PublicationW artykule przedstawiono ideę usługi DSR, czyli reakcji strony popytowej, dla odbiorców rozproszonych. Polega ona na zmniejszeniu zapotrzebowania na energię elektryczną lub przesunięcia go w czasie. Wdrożenie usługi może w znaczny sposób wpłynąć na pracę systemu elektroenergetycznego – usługa DSR może wspomóc bilansowanie systemu elektroenergetycznego, a także pozytywnie oddziaływać na jego elastyczność, wydajność oraz stabilność....
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Selecting a transport and forwarding company for meeting a customer’s needs when organizing international road cargo transportation
PublicationThe object of this study is the process of planning the work of a manufacturing enterprise that needs transport and forwarding services when exporting goods to counterparties in different countries of the world. The problem being solved is predetermined by the need to devise recommendations for choosing a transport and forwarding company when serving an individual customer, based on its individual needs and conditions of cooperation. A...
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The number of enterprises in Poland and EU countries (in thousands) in 2019
Open Research DataEnterprises from the SME sector constitute the majority of companies in Poland and in the European Union countries. However, the structure of domestic enterprises in terms of size and industry differs from the EU average. Taking into account the nature of the business in Poland, more companies operate in trade, and lower in services. However, it should...
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Knowledge management approaches among KIBS companies and their determinants – case study analysis
PublicationThis paper aims to present knowledge management (KM) approaches manifested by knowledge intensive business service (KIBS) companies together with their potential determinants (company size, type of services offered, and organizational structure). In particular, two types of approaches have been selected and examined, i.e. emergent KM approach and deliberate KM approach. Indeed, although KM approaches have been abundantly investigated...
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Scalable Maintenance of Address Mapping and Autodetecion in Environments Where Agents are Uncapable of Self-Registration
PublicationWhen working with multi-agent systems it is often desirable to manage the agent set. The existing methods of central monitoring stems from two different fields of application. The first has its roots in in computer network monitoring, the other in mutli-agent simulation environments. Both approaches are not general enough to cater for loosely controlled environments, where the total agent population is not known and often fluctuating,...
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Effect of pavement roughness and vehicle dynamic loads on decrease of fatigue life of flexible pavements
PublicationDue to the fact that pavement surfaces are not ideally even, dynamic loads of vehicle axles deviate from static loads. Higher dynamic loads contribute to faster pavement distress. The distribution of dynamic loads is similar to normal distribution and can be described by static load and factors DI (dynamic impact) and DLC (dynamic load coefficient). With the deterioration of pavement condition its evenness decreases as well and...
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Space syntax analysis - methodology of understanding the space
PublicationNowadays space is considered as a net of connections between different areas. The questions how to delineate its character and how it is possible to objectively compare two spaces is the matter under consideration. This was the reason for creating new theories about the structure of place. "Space syntax analysis" (SSA) or simply "Space Syntax" defines a number of theories and research areas devoted to the analysis of space configuration....